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Reviews of Staybridge Suites Hot Springs, an IHG Hotel

3 out of 5
Staybridge Suites Hot Springs, an IHG Hotel
103 Lookout Circle, Hot Springs, AR

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1000 reviews" "
Rating 8 - Good. 267 out of 1000 reviews" "
Rating 6 - Okay. 74 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Paige

Traveled with pets, Traveled with family
Disliked: Staff & service, property conditions & facilities
I really wanted to like this place after searching for months for my vacation. Horrible experience. Bottomed out the car coming in the lot late at night. Called beforehand said we were arriving late. Nobody at the desk or front area. Once inside rude and wouldn’t show me the way to the bathroom after hours on the road. Once we finally got in the room it was hot as all heck because the AC was broken. They gave me a box fan and said make it work. While we were waiting on maintenance the fire alarm went off so the 6 people who were up went to the lobby and waited for the all clear. If it was a real emergency a lot of people would have been hurt, fully capacitated hotel and 6 people heard the alarm? Our room was by the stairwell so that was a little more comforting. The next day I couldn’t take the heat. They moved us to a room with AC but smelled atrocious like burnt beef (probably the room that caused the fire alarm to go off). It smelled so bad I put on a hot bath for aromatherapy purposes only and put oils to make the room smell better. Nothing worked. Even my dog gave me a look of lets go home. I’m never staying at another Staybridge.
Stayed 2 nights in Apr 2024
Response from DOS on Apr 16, 2024
Thank you for staying with us and taking the time to leave your feedback. I would like to start off by apologizing that this was your experience with us. This is not the way we want to be remembered as our standards for providing the most excellent stay are very high. We are sorry that your first room was too hot and the room you were moved to had a terrible odor. We have shared your comments with the proper departments in order to foster major improvements. We hope you will reconsider your decision not to stay with us next time you are in Hot Springs so we might have an opportunity to offer a more pleasant experience.

2/10 Terrible

Hope

Disliked: Staff & service
Fire alarm goes off both nights. Had to evacuate and it was false alarm.
Stayed 2 nights in Apr 2024
Response from DOS on Apr 15, 2024
Thank you for staying with us and providing your feedback. Our alarms are up to standards with the fire marshal code and when they went off, it was due to someone burning food they were cooking in their room. We do apologize for the inconvenience, however they are in place for all guests and staff safety. We wish you safe travels.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from DOS on Apr 15, 2024
Thank you for staying with us! We appreciate the 5/5!

8/10 Good

Robin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Both room phones were unplugged, and the cords were hidden in a pile of other cords. Once we got that fixed, the office person said he did a work order for a light bulb that was out, but we never got that fixed during our 4 day stay. Not a major problem though. Otherwise, it was fairly quiet. Bed was comfortable, but pillows need support. Loved the indoor pool, and breakfast was great!
Stayed 4 nights in Apr 2024
Response from DOS on Apr 6, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

TreMayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and accommodating!!!! The manager was friendly and I enjoyed it!
Stayed 2 nights in Mar 2024
Response from DOS on Apr 1, 2024
Thank you for staying with us! We are delighted to hear you enjoyed your stay and look forward to welcoming you back next time you are in Hot Springs!

8/10 Good

Alicia, Pleasant Hope

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous views of the water, super friendly staff and loved the full fridge! Breakfast was however disappointing, there weren’t as many options as we hoped and we had to ask to restock items multiple times so we could have some as well.
Stayed 2 nights in Mar 2024
Response from DOS on Mar 20, 2024
Thank you for staying with us and taking the time to leave your feedback. We are delighted to hear you were able to enjoy the views, but we regret your dissatisfaction with our breakfast. We hope to welcome you back in the future for the opportunity to offer a pleasant visit in its entirety.

4/10 Poor

PANDORA, Hernando

Stayed 2 nights in Mar 2024
Response from DOS on Apr 1, 2024
Thank you for staying with us and taking the time to leave your rating. We sorry to hear we did not earn a 5/5 with you for this stay. We hope to welcome you back for the opportunity to offer a more pleasant experience.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how the rooms were set up for everyone to be together but yet still have privacy.
Stayed 1 night in Mar 2024
Response from DOS on Mar 11, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Jill

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff member was very helpful and kind. We had a large group and the hotel was very accommodating and amazing. The courtyard was a nice bonus place to sit and relax.
Stayed 1 night in Feb 2024
Response from DOS on Feb 26, 2024
Thank you for staying with us and taking the time to leave your feedback! We are delighted to hear you enjoyed your stay and look forward to welcoming you back next time you are in Hot Springs!

10/10 Excellent

Cory

Stayed 1 night in Feb 2024
Response from DOS on Mar 20, 2024
Thank you for staying with us! We appreciate the 5/5!

10/10 Excellent

Richard

Stayed 2 nights in Feb 2024
Response from DOS on Mar 20, 2024
Thank you for staying with us! We appreciate the 5/5!

8/10 Good

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from DOS on Jan 3, 2024
Thank you for staying with us! We hope you enjoyed your time and look forward to welcoming you back!

4/10 Poor

Larry

Disliked: Cleanliness, property conditions & facilities, room comfort
Shoe box
I have slept in a foxhole that had more comfort. Also, we had our pomerian that was 18 lbs and the charge was $75, surprise. Never ever again.
Stayed 2 nights in Dec 2023
Response from DOS on Dec 30, 2023
We are sorry you were unhappy with your stay and the pet fee policy. We wish you a happy new year and safe travels.

6/10 Okay

hilda

Traveled with family and small children
Stayed 2 nights in Dec 2023
Response from DOS on Dec 26, 2023
Thank you for staying with us and taking the time to leave your review. We are sorry to hear we did not earn a 5/5 with you, but hope to welcome you back in the future for the opportunity to offer a more pleasant experience.

6/10 Okay

Rathinam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DOS on Dec 24, 2023
Thank you for staying with us and taking the time to leave your rating. We are sorry to hear we did not earn a 5/5, but we hope to welcome you back in the future for the opportunity to do so.

10/10 Excellent

Tricia K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from DOS on Dec 13, 2023
Thank you for staying with us and taking the time to leave your rating! We are delighted to hear you were able to enjoy your stay and look forward to welcoming you back next time you are in Hot Springs!

10/10 Excellent

Linda, LONG BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again.
Stayed 1 night in Nov 2023
Response from SAC on Dec 5, 2023
Thank you for staying with us! We appreciate the feedback and look forward to welcoming you back next time you are in Hot Springs!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from SAC on Dec 5, 2023
Thank you for staying with us! We appreciate the 10/10!

10/10 Excellent

Fatima

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Very impressed for all amenities, feee laundry room, clean, breakfast and social hour food were delicious.
Stayed 2 nights in Nov 2023
Response from SAC on Nov 27, 2023
We are so glad to hear you were able to enjoy our amenities during your stay with us! We look forward to welcoming you back next time you are in Hot Springs!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from SAC on Nov 13, 2023
Thank you for staying with us! We are delighted to have earned a 10/10 from you and look forward to welcoming you back next time you are in Hot Springs!

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2023
Response from SAC on Nov 13, 2023
Thank you for staying with us and taking the time to leave your rating. We hope to welcome you back next time you come to Hot Springs!

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from SAC on Nov 7, 2023
Thank you for staying with us! We are so pleased to have earned a 10/10 with you and look forward to welcoming you back next time you are in Hot Springs!

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from SAC on Oct 30, 2023
Thank you for staying with us and taking the time to leave your rating! We hope to welcome you back next time you are in Hot Springs!

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel was very comfortable and clean.
Stayed 2 nights in Oct 2023
Response from SAC on Oct 24, 2023
Thank you for staying with us and taking the time to leave your feedback. We hope to welcome you back next time you are in Hot Springs!

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room set up, the kitchen was well stocked, the front staff was very helpful with dining suggestions, everything was clean and neat and the breakfast was amazing. We will definitely be back.
Stayed 1 night in Oct 2023
Response from SAC on Oct 24, 2023
Thank you for staying with us and taking the time to leave your feedback. We hope to welcome you back next time you are in Hot Springs!

10/10 Excellent

A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from SAC on Oct 14, 2023
Thank you for staying with us and taking the time to leave a high rating! We are delighted to hear you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Sep 2023
Response from SAC on Oct 2, 2023
Thank you for staying with us! We are happy to hear you enjoyed your stay!

8/10 Good

Lynette

Liked: Staff & service, amenities
It would be nice to have working ice machines on each floor and the pop machine working. It was broken this time last year too.
Stayed 2 nights in Sep 2023
Response from SAC on Sep 12, 2023
Thank you for staying with us and taking the time to leave your feedback. We apologize regarding the ice machines and are working hard to get them consistently up and running for you! We hope to welcome you back next time you are in the area :)

8/10 Good

Elissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfty, clean rooms. Our floor was quiet and the Hotel staff was friendly. Great breakfast!! :)
Stayed 2 nights in Aug 2023
Response from SAC on Sep 5, 2023
Thank you for staying with us and taking the time to leave your feedback! We hope to welcome you back next time you are in Hot Springs!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is always good lots of fresh fruit and variety. Convenient
Stayed 2 nights in Aug 2023
Response from SAC on Aug 31, 2023
Thank you for staying with us and taking the time to leave your feedback! We are delighted to hear you enjoyed your stay and look forward to welcoming you back next time you are in Hot Springs! We will be working hard to earn a 10/10 next time we see you :)

10/10 Excellent

Miryam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The staff was excellent. The bed was comfortable. The breakfast was excellent. There are dings and scrapes on the paint and trim in the halls from guests luggage. But the rooms are spacious and comfortable. Definitely was a great stay and my husband really loved the breakfast and the staff
Stayed 2 nights in Aug 2023
Response from SAC on Aug 28, 2023
Thank you for staying with us and taking the time to leave your feedback! We are very happy to hear you enjoyed your stay and look forward to welcoming you back next time you are in Hot Springs!

10/10 Excellent

Cade

Stayed 1 night in Aug 2023
Response from SAC on Sep 12, 2023
Thank you for staying with us as well as the 5/5! We hope to welcome you back next time you are in Hot Springs!

10/10 Excellent

Brigitte Marie

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was Top Notch! Wine and appetizer Happy Hour Monday -Wednesday nights was a ver inviting surprise too. My week long stay exceeded my expectations.
Stayed 7 nights in Jul 2023
Response from SAC on Aug 9, 2023
Thank you for staying with us! We are delighted to hear you enjoyed your stay and look forward to welcoming you back next time you are in Hot Springs!

10/10 Excellent

Steven

Just as described
Stayed 1 night in Aug 2023
Response from SAC on Aug 4, 2023
Thank you for staying with us! We are so pleased to hear you enjoyed your stay and look forward to welcoming you back next time you are in Hot Springs!

8/10 Good

LaNiece

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff comfortable stay.
Stayed 3 nights in Jul 2023
Response from SAC on Aug 1, 2023
Thank you so much for staying with us and taking the time to leave your feedback! We are very pleased that you enjoyed your stay and look forward to welcoming you back next time you are in Hot Springs!

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The staff was totally amazing, so clean and quiet as well!
Stayed 5 nights in Jul 2023
Response from SAC on Jul 31, 2023
Thank you for staying with us! We are delighted to hear you enjoyed your stay and look forward to welcoming you back next time you are in Hot Springs!

10/10 Excellent

Irene

Stayed 1 night in Jul 2023
Response from SAC on Jul 28, 2023
Thank you for staying with us and for the high rating! We are delighted to hear you enjoyed your time with us and look forward to welcoming you back next time you are in Hot Springs!

10/10 Excellent

Arthur R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view of Lake Hamilton was amazing. The food was very good. The staff helpful and friendly .
Stayed 3 nights in Jul 2023
Response from SAC on Jul 24, 2023
Thank you for staying with us and taking the time to leave your feedback! We are so happy to hear you enjoyed your stay and look forward to welcoming you back next time you are in Hot Springs!

10/10 Excellent

Lin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023
Response from SAC on Jul 10, 2023
Thank you for staying with us and for the high rating! We are happy you were pleased with your stay and look forward to welcoming you back next time you are in Hot Springs!

10/10 Excellent

Morgan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing! We had a 4 night stay with family. They were extremely accomodating and one of the best hotels, staff wise, that we have ever stayed in.
Stayed 4 nights in Jun 2023
Response from SAC on Jul 5, 2023
Thank you for staying with us! We are so pleased you enjoyed your stay and look forward to welcoming you back!

8/10 Good

Letichel

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs renovation inside
Staybridge location perfect, the scenery perfect ; building inside needs new carpet at entrance, and new carpets in suites My room was not fresh asked for air purifier which they did place in room for couple hours it did help, meal area I saw a few flies so was only able to get breakfast that was covered , no fruits bc they were not covered . The one dryer that worked did malfunction the day I tried to use it , in the exercise room day I tried to use it all treadmills needed service . I would have used the pool but pool needed service not any amount of chlorine could hide that it needed service. We had a pool so you know what a chlorine pool water should look like.
Stayed 7 nights in Jun 2023
Response from SAC on Jul 3, 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property has 2 bedroom rooms available which works great for large families.
Stayed 3 nights in Jun 2023
Response from SAC on Jun 30, 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Cody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rest
Room was clean and comfortable. AC was a bit lacking, but that was most lilely to the high temperatures outside.
Stayed 1 night in Jun 2023
Response from SAC on Jun 28, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Norris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from SAC on Jun 24, 2023
Thank you for staying with us! We are looking forward to welcoming you back next time you are in Hot Springs!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from SAC on Jun 24, 2023
Thank you for staying with us! We are looking forward to welcoming you back next time you are in Hot Springs!

10/10 Excellent

Gena Lysa

Traveled with partner
Liked: Cleanliness, staff & service
Free dinner and breakfast
Stayed 1 night in Jun 2023
Response from SAC on Jun 20, 2023
Thank you for staying with us! We are happy to hear you enjoyed your time at Staybridge Suites in Hot Springs!

10/10 Excellent

Jason

Stayed 2 nights in Jun 2023
Response from SAC on Jul 10, 2023
Thank you for staying with us! We appreciate the high rating!

10/10 Excellent

Riki

Stayed 1 night in Jun 2023
Response from SAC on Jun 19, 2023
Thank you for staying with us and leaving a high rating! We are delighted to hear your stay was enjoyable and we look forward to welcoming you back next time you are in the area!

10/10 Excellent

Mollie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from SAC on Jun 19, 2023
Thank you for staying with us and leaving a high rating! We are delighted to hear your stay was enjoyable and we look forward to welcoming you back next time you are in the area!

10/10 Excellent

Robert

Stayed 2 nights in Jun 2023
Response from SAC on Jul 7, 2023
Thank you for staying with us and leaving us a high rating! We appreciate you and look forward to welcoming you back!