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Reviews of Super 8 by Wyndham Hot Springs

2.5 out of 5
Super 8 by Wyndham Hot Springs
4726 Central Ave, Hwy 7 South on Central Ave, Hot Springs, AR

Reviews

6.4
Rating 10 - Excellent. 85 out of 398 reviews" "
Rating 8 - Good. 97 out of 398 reviews" "
Rating 6 - Okay. 86 out of 398 reviews" "
Rating 4 - Poor. 54 out of 398 reviews" "
Rating 2 - Terrible. 76 out of 398 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Sandra

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Sandra,It was great to have you staying with us at Super 8 by Wyndham Hot Springs and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous time there. The staff was courteous. There’s only one guy that looked at us weird when we asked questions but everybody else was so nice. Very accommodating and helpful. The rooms are super nice. This was that by far the best super 8 we have ever stayed at.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Jennifer,Thank you for staying with us at Super 8 by Wyndham Hot Springs and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Colin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Colin,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Poor

Cody

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled like moister was sitting in the walls. Sounded like elephants moving both on the floor above and next to room the entire time. Did offer granola bars and muffins for free breakfast
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Cody,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Richard,It was great to have you staying with us at Super 8 by Wyndham Hot Springs and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Poor

Richard

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
the tub drain really slow so it was filling up while taking a shower. They had flimsy plastic cups for the coffee so hard to hold and not suitable to hold coffee. Plus there was a penny laying on the bathroom floor showing me they did not clean very well. For the price I paid it was not worth it at all.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Richard,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service
If you are looking for a reasonably priced property that has a good location and is comfortable.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear James,Thank you for your fantastic feedback. We're thrilled to hear that our property met your expectations for affordability, location, and comfort. Providing excellent value and a convenient, cozy atmosphere for our guests is something we take great pride in. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

6/10 Okay

Carla

Traveled with family
Disliked: Amenities
They only had one key for 2 people
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Carla,We apologize for any inconvenience caused by our key policy. Your feedback is valuable, and we'll work to improve our procedures to better accommodate our guests. We hope you still enjoyed your stay with us. We appreciate your understanding and hope to have the opportunity to provide a smoother experience for you in the future.Sincerely, Hotel Manager

6/10 Okay

Darrel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like I forgot personal items I called and front desk said no you did not
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Darrel,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Suraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Apr 2, 2024
Dear Suraj,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Samuel,We loved having you stay with us at Super 8 by Wyndham Hot Springs. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

dionisie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place , clean , friendly, close enterprise rent a car , restaurants,shopping….
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Dionisie,We are delighted that you decided to stay with us at Super 8 by Wyndham Hot Springs during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Earl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Earl,Thank you for your glowing feedback. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
It was fine for a low priced budget stay. Nothing outstanding and nothing too terrible.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Kelly,Thank you for your kind feedback. We're glad to hear that our hotel met your expectations for a low-priced budget stay. While we strive to provide outstanding experiences for all our guests, we understand that not every stay will be remarkable. Your comments are valuable to us as we continuously work to improve our services. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

6/10 Okay

William

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Just a convenient place close to attractions.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear William,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Lee

Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Lee,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Tymothy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and most of the staff is friendly. They just have one person up front who is not to friendly and quite annoyed with you just being there
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Tymothy,Thank you for your kind feedback. We're pleased to hear that you found our hotel very clean and most of our staff friendly. However, we apologize for any negative interactions with one of our team members. Providing excellent service with a warm and welcoming attitude is our standard, and we'll address this issue internally to ensure a better experience for all our guests. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

6/10 Okay

Tim

Stayed 1 night in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Tim,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to the hotel, very nice from the outside. My husband and I checked in, very easy and quick. We went up to our room and hubs had to go to the bathroom. The toilet wouldnt fill back up after flushing. So we went down to the desk to ask the lady about it. I’m terrible with names, so sorry! But she immediately gave us another room and said she would check on it. Both rooms were very clean. The second was a little bigger though. It was just a pleasant experience from the beginning. Thank you for treating your guests so well. ❤️
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Heather,Thank you for sharing your positive feedback! We're delighted to hear that our staff promptly addressed the issue with the toilet and provided you with another room. Cleanliness and guest satisfaction are our top priorities, and it's great to know that both rooms met your expectations. We appreciate your kind words and hope to continue delivering excellent service during your stay. We look forward to hosting you again!Sincerely, Hotel Manager

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Cassidy,Thank you for choosing us at Super 8 by Wyndham Hot Springs during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

4/10 Poor

Max

Disliked: Staff & service, property conditions & facilities
Rude front desk worker
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on Feb 5, 2024
Dear Guest,Thank you for the review. We are sorry to hear about your experience with a rude front desk worker. We take these matters seriously and will address them with our team to ensure that all guests are treated with respect and professionalism. Providing excellent customer service is of utmost importance to us. I hope that you will try us again.Sincerely,Hotel Manager.

8/10 Good

Bill Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 29, 2024
Dear Bill Ed,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

2/10 Terrible

Michelle

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
I was unable to take a shower because the tub didn’t have an operational shower and the tub looked too stained I didn’t want to get in it. Yuck!
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Michelle,We are truly sorry to hear about the issues with the tub and shower during your stay. That's definitely not the experience we want our guests to have. We'll address this immediately to ensure that the facilities are properly maintained and functional for our guests. Your feedback is valuable, and we apologize for any inconvenience caused. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

Jamie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Jamie,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Timothy

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman working had a attitude the second we walked in first she told me that all my guest had to have a id or they couldn't step foot in the motel for security reasons and also to keep the motel safe witch made me feel unsafe actually Then after booking and paying for the room because i had just ubered there and didnt want to have to move al my stuff again she assisted i pay a additional $100 cash for a deposit she was extremely rude very disrespectful i felt like i was being discriminated, i was in the lobby using the phone to make reservations elsewhere when 5 or 6 guys walked in yet not one of them had to show a id. The woman didn't even acknowledge them I wouldn't recommend anyone to even think about staying at that run down motel.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Dear Timothy,We are sincerely sorry to hear about your negative experience at our motel. It's very concerning to learn about the attitude and treatment you received from our staff member. Please accept our apologies for the inconvenience and any discomfort caused during your check-in process. Your feedback regarding the ID policy and the interaction with other guests is duly noted, and we'll take immediate steps to address these issues to ensure fair and respectful treatment for all guests. We appreciate your feedback, and we'll work diligently to make the necessary improvements.Sincerely, Hotel Manager

8/10 Good

Wilda

Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 7, 2023
Dear Wilda,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Good

Jamie

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Everything looked good but the shower needed some extra cleaning in some places you only see down low. The internet speed was hit or miss. I recommend it if you aren’t super fussy.
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Jamie,We loved having you stay with us at Super 8 by Wyndham Hot Springs. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Maurice

Traveled with partner
No one had clean the room they gave us bed had dirty sheets on it and bathroom had a open dirty bar of soap on tub.complained to person at front desk sh sent a clean pair of sheets up to the room with my husband to change the didn’t fit went back and told her again she gave us a different room.checked out next morning .left a day early.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Maurice,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Patsy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The young gentleman that checked me in was awesome. He spoke very articulately and was very personable. I checked in on November 17 at 3pm. I wish he would have been there the entire weekend.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Guest,Thank you for your stay. We're delighted to hear that our young gentleman made your check-in experience enjoyable with his articulate and personable service. Your positive feedback is appreciated. We'll strive to maintain high standards of service throughout your entire stay, and we hope to host you again soon!Sincerely, Hotel Manager

10/10 Excellent

Chance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a great hotel, even price considered. Had a bit of a billing issue (was billed twice for the room) but even that got fixed before I could call the property and let them know. Really good overall stay
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 17, 2023
Dear Chance,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and I'm pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

4/10 Poor

Walter

Disliked: Cleanliness, amenities, property conditions & facilities
Lack of maintenance
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 6, 2023
Dear Walter,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. We have noted the issues you highlighted and will get them resolved by the concerned team. We hope you will give us yet another chance to serve you better. Sincerely,Hotel Manager.

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Jacqueline,Thank you for staying with us at Super 8 by Wyndham Hot Springs and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Tirl

Business traveler
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Tirl,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Theresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Theresa,We are delighted that you decided to stay with us at Super 8 by Wyndham Hot Springs during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

LaToya

Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 23, 2023
Dear LaToya,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Brittany

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Very clean and very helpful staff !
Stayed 3 nights in Oct 2023
Response from Hotel Manager. on Oct 21, 2023
Dear Brittany,Thank you for your great feedback. We're delighted to hear that you found our establishment very clean and our staff very helpful. Providing a clean and welcoming environment, as well as exceptional service, is a top priority for us. Your positive feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the futureSincerely,Hotel Manager

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 20, 2023
Dear Chelsea,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was disgusting. Stained sheets, gross shower, water damage throughout bathroom, tv wouldn’t turn on, hole punched in bathroom door. We were in room 210. I’ll never stay at a Super 8 again.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 9, 2023
Dear Brian,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 3, 2023
Dear Chelsea,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Dear Samuel, Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Thomasine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 28, 2023
Dear Thomasine,Thank you for your stay. We're pleased to hear that your stay with us was quiet and that you felt safe during your visit. Providing a peaceful and secure environment for our guests is a top priority, and we're glad you had a positive experience in this regard. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

4/10 Poor

Andrea

Disliked: Cleanliness, property conditions & facilities
Beware of Super 8 Hot Springs
First off, the hotel requested a deposit of 100 dollars at check in. Then i was given q room key and when i opened the door, the room was full if others belingings. Sobi went back to counter and requested a empty room. The room i was given had a messed up lock that i was shown how to use. That was fine until that evening when the wine hit and it took forever to open the door. Now into the room day1 check in. The shade had broken off the window and was in the floor. I took this straightway to front counter, and it was not replaced. There was a car lot next door and the room wasit up like an airport all night. I reqyested first thing day 2 morning fir it to be fixed. After day trip return, i found a blanket hung over the window. Which did work. The bathroom had what appeared to be blood spkatteted on bottom of the wall in the bathroim under the toilet paper holder. The blow dyer did not work. The comp breakfast, had 0 cooked food. No dairy free options at all. Can cokes for purchase at front counter for 2dollars each. Due to lack of ashtrays by pool, thete were butts everywhere outside the entrance gate. They put me on the first floor and family with kids (stomping kids) above my room.. so noisy then there was the guest who SLAMMED there door shut in the middle of the night multiple times..
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Andrea,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Constance

Stayed 4 nights in Sep 2023
Response from Hotel Manager on Oct 15, 2023
Dear Guest,Thank you for taking the time to leave a review. We appreciate your positive rating, and we're glad to hear that you had a generally good experience during your stay. If you have any specific feedback or suggestions for us, please don't hesitate to share. We value your input to help us make future stays even more enjoyable.Sincerely,Hotel Manager

6/10 Okay

Danielle

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Danielle,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Tracey

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The air conditioner sounded like it was about to blow up. Sink was filthy. Requested a $100 deposit that was not stated when booked online. Guests above is sounded like they were moving furniture and doing a river dance all night! Our room was a non smoking room and it smelt like an ash tray. The tv channels were not correct and most were Spanish. We will not stay there again when we return to Hot Springs.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 24, 2023
Dear Tracey,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 18, 2023
Dear Chelsea,Thank you for staying with us at Super 8 by Wyndham Hot Springs and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Poor

Florian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not good!
Stayed 2 nights in Sep 2023
Response from Hotel Manager. on Sep 18, 2023
Dear Florian,Thank you for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

2/10 Terrible

DOROTHY

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If i could give it a 0 i would. It felt very scetchy, the room door lock was busted. When walking in the building there were men that scattered to the other doors and watched you. The guy behind the counter took my money then charged me 100 deposit said it was in fine print which it was not. Usually hotels hold your card number if damages accure but not him. They also said the pool was open it was not. The hotel looks nice from outside don't let that fool you. I was there 30 minutes for my money back and left.
Stayed 2 nights in Sep 2023
Response from Hotel Manager. on Sep 18, 2023
Dear DOROTHY,We are sorry to hear that you experienced such an unusual circumstance and inconvenience. Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We will ensure that this does not happen in the future. Shall appreciate your understanding.Sincerely,Hotel Manager

4/10 Poor

Kristy

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Their was a $200 hold on the room and didnt get money put back on your debit card until 4 days after checkout and we reserved and payed in full at checkout. That was very inconvenient and rooms was smaller than they appeared online. Customer service was below average, not very friendly.
Stayed 2 nights in Jul 2023
Response from Hotel Manager. on Sep 15, 2023
Dear Kristy,We are sorry to hear that you experienced such an unusual circumstance and inconvenience. Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We will ensure that this does not happen in the future. Shall appreciate your understanding.Sincerely,Hotel Manager.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 7, 2023
Dear Susan,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager