Ratings based on 86 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Los Lagos experience

Posted Sep 5, 2014
Pros: very nice furnishings - like staying in a home rather than hotel
Cons: gourmet delivered meals maybe?? :)
Location: Good location in Hot Springs Village - near West Gate - easy access - =
LOVE this place!!! It was like a mini-apartment. So much nicer than staying at a hotel or motel. Very nice - very clean - very simple. Like staying in a home away from home. Would definitely recommend this to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveler from hall summit, la

Nice rooms

Posted Sep 2, 2014
The room was very clean and everyone was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Home away from home

Posted Sep 2, 2014
Cons: Adding lights to the entry because at night it is super dark and easy to miss your turn!
The rooms were better than expected! Very spacious, clean, and luxurious!
5 out of 5
Recommended
for Everyone
by A verified traveler from arkansas

Weekend in the woods

Posted Aug 5, 2014
Pros: Everything
Cons: Needs steps and a dock down to the lake. Water access from the condos would be amazing.
This was a wonderful place to stay. It was quiet and peaceful. The condo was beautiful and fully stocked with everything we needed. I'm ready to go back and stay longer. I will be going back with my family
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Great facility

Posted Aug 5, 2014
Pros: Scenery, separate bedroom, all the comforts of home (utensils, cookware, full fridge), pool and jacuzzi
Cons: The staff could have been more helpful when recommending eateries. They gave us a list on paper with no descriptions.
Location: Downtown Hot Springs, Lake Hamilton
The hotel was more like an apartment with a kitchen, bedroom and living area. It is a little bit of a drive from the hustle and bustle of Hot Springs, but the area was quiet and scenic. I can't wait to go back for a longer stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville, TN

Comfortable and clean

Posted Aug 2, 2014
Just my husband and I were traveling to see the hot springs. We were comfortable and felt safe everyone was very nice. Booked online and was charged just what I had agreed on...no hidden fees...I'm always a little weary about that!
5 out of 5
Recommended
for Everyone
by A verified traveler from ok.

Pleasantly surprised

Posted Aug 1, 2014
Didn't know what to expect when I booked. Was actually worried we would have to go to a sales tour, but nothing like that. But was very happy with everything. Staff was accommodating, rooms clean, pool & beach nearby. Jacuzzi was nice. Drive to hot springs was about 20 min. I would definitely recommend it and will be back without kids!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Conway, Ar

I'll be back!

Posted Jul 28, 2014
Pros: It had all the gear we needed for a great weekend getaway
Cons: The second night there was a leak from upstairs that flowed down into our bathroom and soaked everything. Plumbing needs to be fixed
Location: Plenty of attractions just a short drive away and beautiful country to ride the motor cycle through
This was my first experience at The Village and I will certainly do it again. The staff treated us like family and were very helpful about giving us ideas for dining and entertainment. The room was very home-like and had everything we needed. All we had to do was get a few groceries and we were good to go. I'll never stay in a cheap hotel again after this wonderful experience. The worst part about the whole trip was having to leave. But we're already planning our next stay there.
1 out of 5
by A verified traveler from Memphis, TN

Very rude staff, so unprofessional

Posted Jul 21, 2014
I received several calls to pay, on the website it says you can book now and pay when you arrive. I arrived at the hotel and the person at front desk acted like she didn't even see me and started assisting another customer. And when she finally decide to acknowledge me standing at the desk, I gave her my name and asked to see a room before checking in and she started yelling "we close at 5 pm" and I don't get paid to work over time.
5 out of 5
Recommended
for Families
by Mark from Allen, TX

Nice quite getaway

Posted Jul 21, 2014 on Hotels.com
House had two large bedrooms and a large family room. Quite neighborhood with pool and playground. Very relaxing environment.