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We had an amazing stay once again at the Gran Caribe. The Staff is incredibly friendly. Sophia at the front desk is sweet and accommodating she goes out of her way to make you feel welcome and at home. The hostesses at the Italian restaurant are charming and greet you with smiles. We absolutely adored ...
Staff is friendly, attentive and very helpful. I will definitely be coming back just because of the staff. Hotel is clean and rooms are comfortable.
All was wonderful. Room was super, food was great, and the staff did more than you could ever expect to make sure that we were well taken care of during our stay.
We have stayed at many different hotels in Cancun in the past and this one has the most comfortable beds so far. Greate staff except for the housekeeping people who didn't clean our room till after 5 pm and only after we complained. And left the floors dirty. I would still comeback to this hotel. ...
VERY NICE HOTEL BUT COULD USE SOME UPDATING SUCH AS BEDDING.. NEW MATTRESSES AND BEDDING ARE NEEDED. SHOWER IN MY ROOM AND MY FRIENDS ROOM ONLY HAD HOT WATER 3 OUT OF 7 DAYS...BALCONY WAS AMAZING. NICE SPACIOUS SUITE WITH BEAUTIFUL VIEW. STAFF AT POOL AND BARS WERE EXCELLENT
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