Ratings based on 2,009 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel!

Posted Mar 24, 2015
Pros: The Beach and pools.
Cons: The food could have been better. Breakfast was always great and dinner always seemed a little lacking.
The hotel is beautiful and immaculate. Beautiful beach. The staff is wonderful and friendly. The only negative comment is the food is just average. The Italian restaurant is the best.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas City

Better than I expected!

Posted Mar 24, 2015
Pros: The cleanliness of the entire property, inside and out! Also LOVED Jovanna, the beach waitress! So sweet and attentive.
Cons: THE FOOD! I did not care for the food at the buffet or the restaurants. Service at restaurants was slow! 2 hours for dinner every night!
Location: You can't swim in the ocean directly at the property (under-tow) so you have to walk about 100 yards down the beach to the yellow flags. Did not like!
We booked a vacation at the GPR with another family for spring break with a list of "must-haves" and budget in mind. The GPR fulfilled both but I was a little skeptical about how nice the property and rooms would actually be based on several different sets of photots that I saw on line. Some rooms looked brand new, some a bit dated. This makes sense now as we discovered that there are actually 3 separate buildings on the property. The main building (the white semi-circle) is the oldest of the three which houses the lobby/front desk all of the restaurants, the cafe and the various service offices. The lobby in the main building is very unimpressive which is fine because we never spent any time there. The guest rooms are very similar to the rooms in the newer buildings (same layout, same finishes, same bedding, etc.). The biggest difference between the rooms in the old building and new buildings is the bathrooms!! The old rooms have a vanity with a single bowl sink and a bathtub/shower combo with "kitchy" Mexican tile and a shower curtain. The bathrooms in the new buildings are extremely modern with double vessel soap stone vanities and a huge walk-in stone shower that contains a "rain" shower head,two body spray shower heads and a bench seat all enclosed by a euro-style glass door. You can't go wrong with either type of room. The older ones are closer to the action, newer ones are nicer but you walk a long way to the main facility. Both are extremely clean!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Overland Park, KS

Love this place!

Posted Mar 24, 2015
The perfect all inclusive for our family with teens. Our villa was gorgeous, large and had a great ocean view. The mini pool was a fun addition too. The food was excellent and always different. We enjoyed all 3 restaurants and highly recommend the Special Friday menu at the Chinese restaurant. Can't wait to go back. Only semi negative was the fact that people get up and put towels on pool chairs very early and there was not a lot of shade options if you miss out.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisville Ky

Beautiful layout directly on beach.

Posted Mar 23, 2015
Have stayed here twice now. Will be back again. Friendly staff and good food all inclusive.
4 out of 5
Recommended
for Families
by A verified traveler

Very nice facility

Posted Mar 23, 2015
Pros: Pros: nice layout, great, great beach, Italian restaurant, staff worked hard and were pleasant to deal with; on-site Expedia team was great; workout f
Cons: Cons: Music by pools and rooftop bar was terrible - we want to hear upbeat vacation music; buffet and evening entertainment was so-so.
Location: Went on the Pirate ship evening cruise. A little expensive but was a nice break from the resort. Entertainment on ship was pretty good.
Group of 6 for 4 days. We had 2 rooms reserved but upon check-in were offered a room with a separate bedroom and 2 baths. All 6 fit comfortably. This is what we wanted in the first place but they didn't show any rooms for greater than 4 people on line. Room was comfortable and always cleaned when we came back in mid-afternoon. Ocean front balcony was awesome. We were blessed with perfect weather.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Windsor, Ontario

Excellent

Posted Mar 22, 2015
Wonderful rooms, service, beach and food!! Pools lots of fun too!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lincoln, CA

A fun birthday getaway

Posted Mar 21, 2015
I would stay at the Grand Park Royal again! The ocean view is wonderful, grounds are nicely maintained, pools are sparkling. The food is not gourmet but there is a nice selection for every person's taste. Most staff were friendly and accommodating with a very minimal language barrier. The negatives were: An unpleasant desk clerk got very rude when I told her I did not have my plastic card to turn in at checkout (this card is used for towels around the pool). My room was very nice but had a common wall with the "janitor supply closet" which was quite noisy. The vacation experience was overall very good and I would go again!! Cheryl
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Great staff. Always helpful. # 1 priority is you

Posted Mar 21, 2015
Love the hotel grounds. The pool areas are beautiful. I would go back in a heart beat. Activities were fun! Drinks were plenty. Met new friends. The Italian restaurant was awesome. Recommend to eat there more than once. Very relaxing. My son got engaged here!! You made the experience very special for them and us. Thanks for everything!!
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, near beach, all inclusive is awesome!

Posted Mar 19, 2015
Really Nice hotel! But wifi is terrible, and the primer wifi purchased doesn't work so well
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Dakota

Great hotel. Perfect vacation

Posted Mar 17, 2015
Pros: Not enough can be said about the friendly and accommodating staff. The overall hotel was clean and the food was good.
Cons: The availability of the ala carte restaurants. They had limited openings but when at the restaurant they were only about half full.
Location: Close to the downtown shopping and just a quick bus ride to snorkeling and nighttime entertainment.
The hotel was great. The rooms were very clean and the cleaning staff was very considerate of our schedules. The staff went out of their was to make sure everyone had a great time. The activities staff was very energetic and made sure there was always something fun for everyone. The food at the buffet was good and there was a wide variety. The ala carte restaurants were excellent.