Ratings based on 1,637 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CT

Relaxing paradise

Posted Mar 28, 2015
I can not say enough about this hotel. My mom and I came here for a little get away from the snow in the Northeast. From the moment we walked in we were greeted with champagne and smiling faces. This hotel catered to whatever your needs were. We made reservations for Tappanyaki at Asiana (excellent) and for Chef's Plate (very different experience, I ate foods I have never eaten before, overall incredible). In the morning we would go to Spice which is buffet style and have mimosas with our omletes. We had a private beach cabana because of our room that provided shade when we needed it. The beach butlers were always around when we needed a cold drink as well. Our room was comfortable and clean. The rainfall shower head and jets were amazing. Overall the service and atmosphere was excellent.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis, MN.

Beautiful Hotel right on the Beach!

Posted Mar 28, 2015
Pros: The Beautiful location and views, the friendliness of the staff, the many cabanas provided poolside, the nightly live music. Very relaxing experience.
Cons: If daily casino games were offered from 1-3 pm, organized inside at the 24 hr club, they would get more involvement, and would provide a nice break.
Location: Loved the location, the proximity to the airport, and Beautiful views. We did not leave the Hotel on this trip.
It had been 4 years since we have been back to the Cancun area, and the Hyatt Zilara proved to be an Excellent choice. Our room was exactly what we had hoped for. We had a corner suite, with beautiful views, and the room did not disappoint. The staff was so friendly and accommodating, I found it very refreshing. The pool and beach were great, the nightly entertainment was nice. We really enjoyed the nightly live music. We enjoyed all of the restaurants, and found them all to be good, but the Chef's Plate was by far our favorite. If you are looking for a relaxing experience, with Great service, not a party hotel, this is the hotel to stay at.
5 out of 5
Recommended
for Couples
by A verified traveler

Awesome hotel right on the beach.

Posted Mar 27, 2015
Pros: My wife and I enjoyed the fact that it is "adults only". We didn't have to deal with small children running around.
Location: Only 10 minutes from downtown/nightlife.
Stayed here for six days and loved every minute of it. Hotel staff was great, beach waiters were on top of their game, my drink rarely got empty, (just the way I like it).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom iliinios

beautiful hotel, great staff would stay again

Posted Mar 25, 2015
Pros: everything
Just a perfect adult get away. I would recommened to anyone
2 out of 5
by A verified traveler

My honeymoon was screwed up, due to this hotel...

Posted Mar 25, 2015
Pros: nothing to like
It was terrible hotel i ever seen Hyatt hotel in the world... terrible service & facilities I do not want to remember about this hotel...so now i have terrible memory about Canun too. My honeymoon was screwed up, due to this hotel... I'm not gonna choose all-inclusive option..terrible~!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2015
The hotel is very beautiful and every room opens towards the ocean, which means phenomenal views. Every staff here is extermely helpful and friendly. The restaurants offer tasting food, my gf and I espeacially liked the dinner at chefs plate. In one word, perfect.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kansas city

Best vacation ever!

Posted Mar 22, 2015
Everything and everyone associated with the Hyatt zilara made our vacation so memorable, the ocean was gorgeous, as was the view, food delicious, staff, especially entertainment staff always went above and beyond to do whatever they could for us. It was perfect!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lansing, Ks

Beautiful resort on the beach

Posted Mar 22, 2015
Beautiful resort on the beach in Cancun. This place is AMAZING- great staff, great food, beautiful resort with great service. Plenty of cabanas on the beach and by the pool for all. The rooms were both very nice, clean, with an incredible view!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Michigan

Great place!!!!!

Posted Mar 21, 2015
Been here 5 times will keep going back, won't even consider another resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Service was amazing!

Posted Mar 21, 2015
Our vacation to the Hyatt Zilara was wonderful! Service was excellent from the moment you stepped into the resort. Highly recommend.