Ratings based on 2,252 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Couplesby A verified travelerfrom San Antonio
Live Aqua Cancun - Incredible!Posted Mar 29, 2015
Pros: Everything from A to Z!
Cons: Nothing at all.
Location: Live Aqua Cancun was ideally located across the street from mid to upscale shopping and markets.
Amazing! Staff do everything possible to make sure your stay is worth every penny. The hotel is top of the line with incredible food, landscaping, pool areas, and beach access. I am very satisfied with my stay and would highly recommend!
for Couplesby A verified travelerfrom Chicago
Great service!Posted Mar 28, 2015
Pros: Wait staff. Loa cation.
Location: Jet ski rental on beach. Shopping, drinking at the mall.
Excellent service and fine dining. We ate at a different restaurant every night. The MB restaurant was definitely the best and nicest (long pants required for men, so bring a pair). The ocean was fantastic. Nice location across from the Isla shopping mall.
for Everyoneby A verified travelerfrom boston, ma
Wedding weekPosted Mar 28, 2015
We just returned from our second stay at Live Aqua, this time to celebrate our daughter's wedding. The entire affair was handled phenomenally. Our wedding coordinator, Lucia was incredible. She handled everything flawlessly. Although all the plans were done remotely through email nothing went wrong. The planning was effortless due to her attention to detail. She was there every step of the way including into and through the ceremony. She orchestrated the dinner after the ceremony and was a quiet, side presence at all times. It was a pleasure. The resort itself was terrific. It was our second time staying here so we knew the routine. The pool staff was always attentive, ready with drinks and food when asked. The bride and groom had an Aqua suite. It was incredible. It had two huge rooms, a plus for the women in the wedding party when getting their hair, makeup, and dress ready before the ceremony. They also had access to the private Aqau lounge, a nice plus. The food venues were great. We ate at every restaurant, including the private up charge restaurant where we had the wedding reception. Everything was great. Our favorite was probably the MB restaurant where the staff and chef put together a special menu for the group. No doubt about; a memorable event, made more special by the venue and staff at Live Aqua. Great time!
for Couplesby A verified travelerfrom North Carolina
Awesome Resort and amazing staffPosted Mar 27, 2015
Pros: The rooms were great and the service was second to none.
Cons: The only thing I would change is a little better clarification about the restaurants of their exact location and the dress code.
Location: There's a nice Mall across the street and a short bus ride further down is a flea market that you can barter with them. It was fun making deals.
The resort was absolutely stunning. The staff was very accomodating to anything we asked for and they have no problem spoiling you. I actually can't say enough good about this resort.
for Couplesby A verified travelerfrom Green Bay, WI
Wonderful Resort - just needs a few tweaks!Posted Mar 26, 2015
Pros: It was very relaxing and all of the restaurants were within a 2 min walk. We've stayed at larger resorts where you need a map to get around.
Cons: Hallway noise! Spots at the pool came at a premium. If you weren't down at the pool by 7AM you had a hard time getting a spot!! Not cool!
Location: The hotel is right across the street from La Isla mall and a short walk to restaurants and bars outside of the resort.
The hotel was very well taken care of & our room was clean. The food was quite delicious and there were a lot of options. The beach was spacious and there was a great selection of cocktails. The waiters and waitresses were very attentive and I felt like overall we got what we paid for which is a good feeling. This was an adults only resort and I was quite pleased with the people we shared the resort with for a week. My husband and I are in our mid 30s and we felt like we could both relax or enjoy the more upbeat atmosphere of the swim-up bar. It was nice to have both options. There weren't loud kids running around and it was exactly what were were looking for. If you want a 24/7 party then this probably isn't for you. They do include some transportation to Coco Bongo and Senior Frogs if you want the night life feel, but the resort itself is more about relaxation than a party. Cons: They need some doors at the end of their halls - noise carries easily and we were at the very end of the hall - I would venture to guess a light sleeper or someone who is early to rise would not enjoy this part! - DO NOT sit through the sales presentation - we were offered a free couples massage and discounts so we thought why not? They would not take no for an answer until I literally stood up and walked out. - You had to rent cabanas for $80 for the day - they let people reserve chairs at the pool by laying a towel on the chair even if that person didn't show up all day - not cool.
for Couplesby A verified travelerfrom Minot ND
Nice with great view of ocean & beachPosted Mar 26, 2015
Pros: The all adult feature, variety of restaurants, the pool and BEACH.
Cons: Complete needed repairs,upgrade shower head/provide hand held shower&working hair dryer, refill fridge daily,provide cocktail menu
Location: Beach area great, tours were easy to arrange, good variety & organized.
Arrived late (time) got checked in with an upgrade to ocean view (queen beds), 4 piece bathroom. Would have been nice of the night clerk if he had asked if we needed any service - had not eaten in several hours due to travel. We did get a sheet with restaurants and service times and a somewhat confusing map of facility. We were slightly dazed so unpacked necessity's and hit the sheets. Next day we asked where the restaurant was located and from there we just asked for help / directions from staff as needed. As we struck up conversation with other guests they (thanks) provided the best assist and recommendations for the hotel. Staff was friendly and the hotel should have more staff for pool/beach area, difficult @ times to get a beverage. Need more umbrellas not all sun worshipers.
for Everyoneby A verified travelerfrom AR
Great hotel right on the beachPosted Mar 25, 2015
Overall, we had a great stay! Our room was clean, beds comfy, plenty of drinks and food, and extremely nice staff. The best restaurant was The Hidden Garden(Asian food). Amazing food and service there. Besides that, there are a lot of different food options, but the food was only average. This is definitely a place I would/will come back to!
by A verified travelerfrom K
Disapointed OverallPosted Mar 25, 2015
I did not like the food. There are a few very good restaurants. No reservations needed which is a good thing. And the drinks are average and to me it seems like they did not have any Alcohol. The staff is very nice and the pools are ok. The beach had seaweed or something, it did not look inviting. I did not go in.
for Couplesby A verified traveler
Posted Mar 25, 2015
Had a great trip. Everything was perfect and i would certainly go back.
for Couplesby A verified travelerfrom Las Vegas
beautiful grounds and superb servicePosted Mar 24, 2015
Cons: Would be better if we weren't approached by people trying to sell time shares when we got there
Location: We just stayed by the resort and walked on the beach. There are a lot of things to do outside of the resort but we just wanted to enjoy the resort
This hotel was recommended to us by a friend and we were not disappointed. The hotel is beautiful and our room had a beautiful balcony view of the ocean. It absolutely helped that the weather was nothing shy of perfect. We were very impressed with the service. And we would like to give a shout out to Aminael who waited on us by the pool. He always had a smile on his face and went out of his way to make our time pleasureable. As well, Mauricio from Siete restaurant and Raul (supervisor) of Azure were wonderful. All very professional and it's obvious that they love what they do. The food was good. The atmosphere of the restaurants were unique. We would recommend this hotel to anyone