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Thank you very much for using APA Hotel Kanazawa Ekimae.We would also like to thank you for your compliments regarding the location of our hotel.From now on, all of our staff will strive to improve in order to receive your compliments regarding our service.We look forward to serving you again.
Thank you for reservation here APA HOTEL 〈KANAZAWA EKIMAE〉and your kind review.We are honored to read your comment regarding our facility and service. We are sorry that we let you down and did not meet your expections. We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.We looking forward to welcoming you back soon.Thank you so much.
Perfect! Right next to Kanazawa Station and the local bus line. The bus line directly to Shirakawago is right there too. Very friendly staff and easy to talk to in English or Japanese.
Michael
Stayed 2 nights in Feb 2024
Response from Nagai / Receptionist on Feb 27, 2024
Thank you for reservation here APA HOTEL 〈KANAZAWA EKIMAE〉and your kind review.We are honored to read your comment regarding our facility and service. We are sorry that we let you down and did not meet your expections. We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.We looking forward to welcoming you back soon.Thank you so much.
Great location if you want to visit Kanazawa and Shirakawa-go. Train and bus station are within 5 minutes walk. There are plenty of shopping to do within the station.
All the key locations, castles and the likes are within walking distance (30mn). The travel center is very friendly.
Sandy
Response from Nagai / Receptionist on Dec 25, 2023
Thank you for reservation here APA HOTEL 〈KANAZAWA EKIMAE〉and your kind review.We are honored to read your comment regarding our facility and service. We are sorry that we let you down and did not meet your expections. We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.We looking forward to welcoming you back soon.Thank you so much.
Checking in n out were a breeze.. front desk staff spoke good English... all daily essentials are provided. Value for money!!
Moo Cheng Janice
Stayed 1 night in Dec 2023
Response from Nagai / Receptionist on Dec 25, 2023
Thank you for reservation here APA HOTEL 〈KANAZAWA EKIMAE〉and your kind review.We are honored to read your comment regarding our facility and service. We are sorry that we let you down and did not meet your expections. We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.We looking forward to welcoming you back soon.Thank you so much.
8/10 Good
Billy
Nov 29, 2023
Breakfast area is small
Billy
Stayed 1 night in Nov 2023
Response from Nagai / Receptionist on Dec 11, 2023
Thank you for reservation here APA HOTEL 〈KANAZAWA EKIMAE〉and your kind review.We are honored to read your comment regarding our facility and service. We are sorry that we let you down and did not meet your expections. We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.We looking forward to welcoming you back soon.Thank you so much.
6/10 Okay
Yasuko
Nov 19, 2023
Liked: Cleanliness
Disliked: Amenities
Located in very convenient area.
Yasuko
Stayed 2 nights in Nov 2023
Response from Nagai / Receptionist on Nov 19, 2023
Thank you for reservation here APA HOTEL 〈KANAZAWA EKIMAE〉and your kind review.We are honored to read your comment regarding our facility and service. We are sorry that we let you down and did not meet your expections. We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.We looking forward to welcoming you back soon.Thank you so much.
Too small a room. The carpet in the room was dirty. The amenity was not good quality. The price per night was too expensive.
Yumi
Stayed 1 night in Nov 2023
Response from Nagai / Receptionist on Nov 19, 2023
Thank you for reservation here APA HOTEL 〈KANAZAWA EKIMAE〉and your kind review.We are honored to read your comment regarding our facility and service. We are sorry that we let you down and did not meet your expections. We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.We looking forward to welcoming you back soon.Thank you so much.
This was a twin room, quite small but fairly comfortable. My biggest issue was the ridiculous step into the bathroom. It was very high and a genuine trip hazard.
Naresh
Stayed 1 night in Oct 2023
Response from Nagai / Receptionist on Nov 6, 2023
Thank you for reservation here APA HOTEL 〈KANAZAWA EKIMAE〉and your kind review.We are honored to read your comment regarding our facility and service. We are sorry that we let you down and did not meet your expections. We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.We looking forward to welcoming you back soon.Thank you so much.
I turned on the refrigerator, but it did not work.
Kazuya
Stayed 1 night in Nov 2023
Response from Nagai / Receptionist on Nov 6, 2023
Thank you for reservation here APA HOTEL 〈KANAZAWA EKIMAE〉and your kind review.We are honored to read your comment regarding our facility and service. We are sorry that we let you down and did not meet your expections. We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.We looking forward to welcoming you back soon.Thank you so much.
Response from Nagai / Receptionist on Oct 12, 2023
Thank you for reservation here APA HOTEL 〈KANAZAWA EKIMAE〉and your kind review.We are honored to read your comment regarding our facility and service. We are sorry that we let you down and did not meet your expections. We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.We looking forward to welcoming you back soon.Thank you so much.
4/10 Poor
John
Aug 7, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Western guests need to know two things about this property.
First - the laundry is located *in* the Onsen at the hotel. You *will* be in the onsen with naked guests if you need to use it. The staff manning the onsen reception will cause you embarrasment too by laughing at your discomfort - it felt the staff have an informal game of sending Western tourists in there without warning for the reaction. By marketing themselves to tourists, APA Kanazawa need to do a better job of training their staff in cultural awareness.
Second is anything named "Eki Mae" in Japan means "near the station" - any hotel using that name is designed for businessmen. This is not declared anywhere on their advertisements. Accordingly, rooms are very small and aqkward for even modest suitcases. We also found the pillows uncomfortable and the air-conditioning lound relative to everywhere else we've stayed over our 3 trips to Kapan
Hotel staff are genuinely hard working and will do their best to look after you - except for the Onsen staff who need training in international culture.
Un short - strongly recommend that western guests do not stay here - the hotel should not market themselves to tourists and make their business model clear on boking websites. Do not make our mistake.
John
Stayed 3 nights in Aug 2023
Response from Nagai / Receptionist on Aug 8, 2023
Thank you for reservation here APA HOTEL 〈KANAZAWA EKIMAE〉and your kind review.We are honored to read your comment regarding our facility and service. We are sorry that we let you down and did not meet your expections. We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.We looking forward to welcoming you back soon.Thank you so much.Nagai / Receptionist
Good location, good overall facilities but room quality is less than standards in Japan. Bathroom is aged.
Wkthyk
Stayed 3 nights in Feb 2020
Response from Receptionist Kitazawa on Feb 27, 2020
Thank you for staying APA HOTEL .
We apologize tht the room is small.
We hope that your trip to Kanazawa was nice.
Thank you for your posting.
We are looking forward to see you again.
Response from Masuda / Receptionist on Jan 10, 2020
Thank you for staying with here APA HOTEL .
We are honored to see that you have satisfied with our location.
Have you enjoyed your sightseeing in Kanazawa?
Thank you for posting a valuable comment.
We are looking forward to see you again.
The location is great! Just 5 min walk from the train and bus station. Very accessible. The only setback is the cigarette and stale smell in the non-smoking rooms.
Verified traveler
Stayed 2 nights in Dec 2019
Response from Receptionist on Dec 14, 2019
Thank you for staying with us here at APA HOTEL〈KANAZAWAEKI-MAE〉. Thank you for your kind review. We certainly hope to see you again.
Small but clean room....with good and useful toiletries. Great breakfast. The only real negative was al the smoke in the lobby area which also filtered into the breakfast room.
Grant
Stayed 1 night in Nov 2019
Response from Masuda / Receptionist on Dec 1, 2019
Thank you for staying with here APA HOTEL .
We apologize you for inconvenience with the smell of smoke in the lobby.
We will improve our hotel's condition by sharing your valuable opinion.
On the other hand, we are very honored to know that you have satisfied with the breakfast.
We provide the traditional food in Kanazawa at the restaurant. Have you enjoyed it?
Thank you for posting a avaluable comment.
We are looking forward to see you again.
Response from Masuda / Receptionist on Nov 24, 2019
Thank you for staying with here APA HOTEL .
We apologize you for staff's unkindness.
We will improve our services by sharing your valuable opinion.
Thank you for posting a valuable comment.
We are looking forward to see you again.
The locAtion is quite good because just nearby the station
The front desk staff doesn’t friendly enough
The flush of the toilet spoil
See Yee
Stayed 1 night in Nov 2019
Response from Masuda / Receptionist on Nov 9, 2019
Thank you for staying with here APA HOTEL .
We apologize you for inconvenienve with the staff's unfriendly. We will improve the service by sharing your valuable opinion.
However, we are honored that you praise our location.
Have you enjoyed your sightseeing in Kanazawa?
Thank you for posting a valuable comment.
We are looking forward to see you again.
6/10 Okay
Verified traveler
Traveled with partner
Nov 6, 2019
Liked: Cleanliness, staff & service, amenities
The room was really small. We had trouble finding a spot to comfortably open our 1 medium sized suit case. The temperature of the room was really warm despite the air conditioner set to high. There was no digital temp setting, just on or off and fan high or low. The bathroom seemed outdated and the sink looked like it would fall off it's mount if I put any pressure on it. The shower water pressure was 7/10. The staff was friendly and could speak some english. They left us a bag with clean towels and water even though we did not want room cleaning...so that was really nice. We would not repeat this stay again.
Verified traveler
Stayed 2 nights in Oct 2019
Response from Suzuki / Receptionist on Nov 7, 2019
Thank you for staying with us here at APA HOTEL〈KANAZAWAEKI-MAE〉.
Thank you for your kind review.
We certainly hope to see you again.
Suzuki / Receptionist
Response from Suzuki / Receptionist on Nov 7, 2019
Thank you for staying with us here at APA HOTEL〈KANAZAWAEKI-MAE〉.
Thank you for your kind review.
We certainly hope to see you again.
Suzuki / Receptionist
Response from Masuda / Receptionist on Oct 8, 2019
Thank you for staying with APA HOTEL .
We are looking forward to see you again.
6/10 Okay
Paul
Oct 4, 2019
Liked: Cleanliness, staff & service
very close to train station
This is a large hotel which is very close to the train station 3 min walk. The rooms are small but we chose a twin bed room which seemed to be bigger. The rooms are looking a little dated but are clean. There is a good choice of Japanese and european food for breakfast. The hotel does have two restaurants but are not cheap. There are a few restaurants in the station but there is a good selection on the 6th floor of the Forus store on the west side of the station (the other side from the hotel).
Paul
Stayed 3 nights in Sep 2019
Response from Receptionist Kitazawa on Oct 5, 2019
Thank you for staying APA Hotel.
Did you have a nice time in our hotel?
We are looking forward to see you again.
Response from Masuda / Receptionist on Sep 1, 2019
Thank you for staying with here APA HOTEL .
We are honored to read your comment.
Did you enjoyed your stay at our hotel?
Thank you for posting a valuable comment.
We are looking forward to see you again.
Make sure you book a room big enough for you as they are tiny. The location was excellent, so close to the station and all it’s great facilities.
Judith
Stayed 2 nights in Jun 2019
Response from Receptionist / Masuda on Jun 28, 2019
Thank you for staying with our APA HOTEL 〈Kanazawa-ekimae〉.
We are very glad to read your comment that you have satisfied with our hotel's location and facilities.
From point of view of environmentary-friendly, we provide the compact rooms with the guests.
If you would like to stay at a bigger room, please tell us freely because we can offer a bigger room.
Thank you for posting a valuable comment. We are looking forward to see you again.
10/10 Excellent
Georges
Jun 19, 2019
Liked: Cleanliness, staff & service
It was okay
Georges
Stayed 2 nights in May 2019
Response from Suzuki / Receptionist on Jun 23, 2019
Thank you for staying with us here at APA HOTEL〈KANAZAWAEKI-MAE〉. Thank you for your kind review. We certainly hope to see you again. Suzuki / Receptionist
This hotel seriously needs updating. There are still hot and cold taps in the bathroom. The local area is great.
Ian
Stayed 4 nights in May 2019
Response from Suzuki / Receptionist on Jun 23, 2019
Thank you for staying with us here at APA HOTEL〈KANAZAWAEKI-MAE〉. Thank you for your kind review. We certainly hope to see you again.
Suzuki / Receptionist