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Reviews of Atlantic Sands Hotel & Conference Center

3.5 out of 5
Atlantic Sands Hotel & Conference Center
101 N Boardwalk Ave., Rehoboth Beach, DE

Reviews

8.4

Very Good

Rating 10 - Excellent. 645 out of 1385 reviews" "
Rating 8 - Good. 458 out of 1385 reviews" "
Rating 6 - Okay. 168 out of 1385 reviews" "
Rating 4 - Poor. 69 out of 1385 reviews" "
Rating 2 - Terrible. 45 out of 1385 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the oceanfront view and easy access to the beach!
Stayed 3 nights in Apr 2024
Response from wcg on Apr 15, 2024
Thank you for your five rating. We hope to see you again.

8/10 Good

Beverly

Traveled with family
Liked: Cleanliness, staff & service
The hotel needs an upgrade in the rooms and bathrooms.
Stayed 2 nights in Apr 2024
Response from wcg on Apr 8, 2024
Thank you for your four rating.

2/10 Terrible

Justin

Disliked: Property conditions & facilities
I haven’t had hot water since check-in . Do what you will with that info.
Stayed 1 night in Apr 2024
Response from wcg on Apr 8, 2024
I do apologize for the inconvenience during your stay. We do not have anything logged in reference to no hot water. Did you inform the front desk?

8/10 Good

Yamillette

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from wcg on Apr 8, 2024
Thank you for your four rating.

8/10 Good

Charles

Liked: Cleanliness
They were doing construction on the hotel. I did not know about that or I wouldn’t have stayed there but they were redoing all the carpets in there. They were redoing the rooms it seems and they were doing the outside so it’s the renovating which means the hotels is gonna be nice, now you know I didn’t like being there during that time so that’s OK
Stayed 1 night in Apr 2024
Response from wcg on Apr 8, 2024
Thank you for your four rating. We are almost finished with our first phase of renovations before our season starts. Thank you for being understanding.

6/10 Okay

Wendy

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from wcg on Apr 6, 2024
Thank you for your three rating.

8/10 Good

James

Traveled with partner
Although it’s an older hotel, it was kept up very well and everything worked well. I just wish a café or something was open this time of year in the building.
Stayed 2 nights in Mar 2024
Response from wcg on Apr 6, 2024
Thank you for your four rating. Our Restaurants are open on the weekends in March and April. We hope that you will return.

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderfully friendly and helpful. The room was comfortable and clean. Great view of ocean and boardwalk. The food at the restaurant is delicious. This was our second stay and it was better than the first! Kudos!!
Stayed 3 nights in Mar 2024
Response from wcg on Apr 4, 2024
Thank you for your five rating. We are happy that you returned and had even a better stay than before. We hope to see you again.

8/10 Good

MARSHALL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from wcg on Apr 4, 2024
Thank you for your four rating.

8/10 Good

Duane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Housekeeping was excellent, staff very pleasant...only issue was the room, very small but had a great view...also the beds were not queen size and they were very uncomfortable. Location is exceptional and within walking distance of most shops and restaurants.
Stayed 4 nights in Mar 2024
Response from wcg on Apr 4, 2024
Thank you for your four rating. We are glad that you enjoyed your stay and hope to see you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from wcg on Apr 4, 2024
Thank you for your five rating.

4/10 Poor

patricia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the carpet is so filty that you can see the built-up food/dirt on the room carpet the carpet so torn up in places you could see the padding and at times caused the patio door to stick
Stayed 3 nights in Mar 2024
Response from wcg on Apr 4, 2024
We are sorry we did not meet your expectations. We have renovated half of our rooms but could not do all at the same time. The next phase of renovations will begin next winter.

10/10 Excellent

Anucha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and easy to walk to all of you need.
Stayed 2 nights in Mar 2024
Response from wcg on Apr 4, 2024
Thank you for your five rating.

6/10 Okay

Erika

Traveled with group
Liked: Cleanliness
Front desk staff not very friendly, during check in or check out
Stayed 1 night in Mar 2024
Response from wcg on Apr 4, 2024
Thank you for your three rating. Your comments are important to us and have been shared with the staff.

10/10 Excellent

Janice

Traveled with family
Liked: Amenities, property conditions & facilities
Great customer service!
Stayed 1 night in Mar 2024
Response from wcg on Apr 4, 2024
Thank you for your five rating. We hope that you will return again.

8/10 Good

Tim

Traveled with family
Liked: Staff & service
Could use some updating with rooms. Very nice for an off season get away.
Stayed 1 night in Mar 2024
Response from wcg on Apr 4, 2024
Thank you for your four rating. We have renovated our suites and next winter season will be starting on our standard rooms. We hope that you will return.

10/10 Excellent

Edward, Dover

Liked: Cleanliness, staff & service, property conditions & facilities
Great mini-vacation.
Stayed 1 night in Mar 2024
Response from wcg on Mar 29, 2024
Thank you for your five rating. We hope to see you again.

10/10 Excellent

Peg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like ocean front and convenient location of the Sands. Staff always friendly and professional. We usually can get in our room early when we go this time of year. We really appreciate that. Makes it seem like our stay is longer!
Stayed 2 nights in Mar 2024
Response from wcg on Mar 29, 2024
Thank you for your five rating. We are glad you enjoyed your stay and hope to see you again.

8/10 Good

Rae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time I have stayed here. Great location, so close to shops/restaurants. Boardwalk is right out your door!
Stayed 3 nights in Mar 2024
Response from wcg on Mar 29, 2024
Thank you for your four rating. We hope that you will return again.

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Having an oceanfront room here is worth the price. The Sands is close to everything. The rooms are dated but clean. The wifi is not very good. I wouldnt stay here if I needed good wifi for work but it was fine for our needs. The staff is friendly.
Stayed 2 nights in Mar 2024
Response from wcg on Mar 25, 2024
Thank you for your four rating. We hope to see you again.

10/10 Excellent

Janene

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from wcg on Mar 25, 2024
Thank you for your five rating.

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property location, it’s exactly what you want when you go to the beach. Love the restaurant downstairs and even though it’s a little dated, it’s great and perfect for families. Will def be back!
Stayed 2 nights in Mar 2024
Response from wcg on Mar 25, 2024
Thank you for your five rating. We hope to see you again.

6/10 Okay

Brad

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bed was extremely uncomfortable and the construction around the building restricts access.
Stayed 2 nights in Mar 2024
Response from wcg on Mar 19, 2024
Thank you for your three rating.

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
The beds were uncomfortable
Stayed 3 nights in Mar 2024
Response from wcg on Mar 19, 2024
Thank you for your three rating.

10/10 Excellent

Dana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful. Very clean. Large balconies. Comfy beds. Would suggest adding some literature about restaurant and things available in the hotel.
Stayed 1 night in Mar 2024
Response from wcg on Mar 15, 2024
Thank you for your five rating. We hope that you will return again.

10/10 Excellent

Autumn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an enjoyable stay! Oceanfront room with balcony for a great price. Parking included can be hard to find too. Staff was very kind and helpful. Will definitely be coming back!
Stayed 2 nights in Feb 2024
Response from wcg on Mar 9, 2024
Thank you for your five rating. We are glad that you enjoyed your stay and we hope to see you again.

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was helpful
Stayed 2 nights in Mar 2024
Response from wcg on Mar 7, 2024
Thank you for your five rating.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the boardwalk. Walking distance to shops and restaurants
Stayed 2 nights in Mar 2024
Response from wcg on Mar 7, 2024
Thank you for your five rating.

8/10 Good

Gretchen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked a bigger room. I don’t remember the rooms being so small.
Stayed 1 night in Mar 2024
Response from wcg on Mar 7, 2024
Thank you for your four rating.

6/10 Okay

Rachel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean but the bathroom felt like an old motel. The bathroom needs renovation, as do the hallways. The only elevator was tiny and not located near the lobby.
Stayed 2 nights in Feb 2024
Response from wcg on Mar 2, 2024
Thank you for your three rating. The property is under several different renovation projects with more coming in 2025.

10/10 Excellent

GAIL, DAMASCUS

Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was great. There was construction happening in from of the hotel. That was not there fault. The hotel has some new up-grades.
Stayed 2 nights in Feb 2024
Response from wcg on Feb 29, 2024
Thank you for your five rating. We hope that you return again.

6/10 Okay

William Price

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn’t like was the beds were not comfortable to us ? There’s no box spring or movement to under the beds (I have a bad back) but my wife does not.
Stayed 2 nights in Feb 2024
Response from wcg on Feb 12, 2024
Thank you for your three rating. We do apologize for the inconvenience that may have occurred.

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from wcg on Jan 25, 2024
Thank you for your five rating.

10/10 Excellent

Edward

Stayed 3 nights in Jan 2024
Response from wcg on Jan 25, 2024
Thank you for your five rating.

10/10 Excellent

carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a suggestion for the shower is too put up a hand rail for people to get in and out of the shower for safety reasons. Everything else was perfect for our get away for few days... we will be returning either in Nov or again in Jan...
Stayed 3 nights in Jan 2024
Response from wcg on Jan 22, 2024
Thank you for your five rating. We are glad that you enjoyed your stay and we hope to see you again.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from wcg on Jan 22, 2024
Thank you for your five rating.

10/10 Excellent

Robert

Stayed 2 nights in Jan 2024
Response from wcg on Jan 22, 2024
Thank you for your five rating.

10/10 Excellent

Woojae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from wcg on Jan 19, 2024
Thank you for five rating.

2/10 Terrible

Tami

Disliked: Cleanliness, amenities, property conditions & facilities
I like the location of this property. However, I used my points to get the room and I feel that because I didn’t pay directly they gave me the worst room. The bathroom sink is clogged and I mean disgusting. It was something growing on the wall by the toilet tank again disgusting. The room was just very old and had not been updated. My friend stayed in the same hotel on the fourth floor and the room was perfect. Just because I use my points does it mean that I should be given the worst room. I stayed in room 121 and had one hour to get in and get out to my event and by the time I got back the front desk staff was gone . I am grateful for the points that I’ve earned. I am glad I was able to use them but I don’t think I would stay here again and just because people use a third-party like EXPEDIA they should be given the same treatment.
Stayed 1 night in Jan 2024
Response from wcg on Jan 17, 2024
I do apologize for any inconvenience that may have occurred. If you were not satisfied with your room or location you should have requested to see another room if available. We do not know how you paid when booking a reservation on Expedia. Our desk is covered 24 hours a day.

8/10 Good

JA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from wcg on Jan 15, 2024
Thank you for your eight rating.

2/10 Terrible

Courtney

Stayed 2 nights in Jan 2024
Response from wcg on Jan 13, 2024
Sorry we did not meet your expectations.

8/10 Good

Barb

Stayed 2 nights in Jan 2024
Response from wcg on Jan 26, 2024
Thank you for your four rating.

10/10 Excellent

Gabriel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Very comfortable rooms in good location. Front desk was friendly and helpful. I would definitely stay here again!
Stayed 3 nights in Dec 2023
Response from wcg on Jan 13, 2024
Thank you for your ten rating. We hope to see you again

6/10 Okay

Wendy

Traveled with partner
Disliked: Amenities
The rooms were nice. The staff excellent. There was no operating restaurant or cafe in the hotel. Also, they’ve removed the gym.
Stayed 2 nights in Dec 2023
Response from wcg on Jan 13, 2024
Thank you for your three rating.

6/10 Okay

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location!
We stayed last New Year's Eve and everything was great so we decided to go back again this year. It started off great. The check-in staff was very friendly. We couldn't get the tv to work. The guy that came up to help was very nice and got the tv to work. The next day the housekeeper knocked on our door to service the room. We told her we would be going out in 5 minutes if she would come back in a little bit. We saw her as we left and told her she can get into the room because we were going out for the day. We got back to the room later that evening and the room was not cleaned. We wanted to get ice for the room. The ice bucket had an empty bag of chips in it. We went down to the front desk to get a clean ice bucket and was told by security they didn't have any. The woman behind the desk went in the back and found one. We told them our room was not cleaned. They didn't seem to care, didn't offer clean towels or to empty trash. No apology from anyone for the gross ice bucket, no smiles. NOTHING, just felt like me were bothering them. It's a shame because we like the location right on the boardwalk with an oceanview but the hotel needs an update. Again, the check in staff was great but the other front desk staff during our stay needs some trainning in customer service.
Stayed 2 nights in Dec 2023
Response from wcg on Jan 8, 2024
Your comments are important to us and have been shared with the staff. I do apologize for any inconvenience that may have occurred. We hope that you will return again.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Get Away
We went to Rehoboth Beach for a weekend getaway to celebrate New Years and our Anniversary. We would certainly recommend this hotel.
Coffee on Balcony
The Sands Hotel view from beach
View of beach from room
Having fun enjoying outside
Stayed 2 nights in Dec 2023
Response from wcg on Jan 8, 2024
Thank you for your ten rating. We are glad that you enjoyed your stay and Happy Anniversary to the both of you. We hope to see you again.

10/10 Excellent

Patty

Stayed 1 night in Dec 2023
Response from wcg on Jan 13, 2024
Thank you for your five rating.

8/10 Good

Anne

Liked: Cleanliness
Great room!
We chose this hotel because we were able to get an oceanfront room which is the reason we went. No complaints about location. It's an older hotel which supposedly has been refurbished. Our coffee maker didn't work (we reported, supposedly switched out but still didn't work), our phone didn't work (reported but never worked). We understand it was offseason and our issues will not prevent us from staying there again. Location, location, location. I highly recommend for that reason alone.
Stayed 3 nights in Dec 2023
Response from wcg on Dec 31, 2023
Thank you for your eight rating. We hope that you will return again.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice stay
The hotel location is nice but partial view means a view of the hotel across the street and a sliver of the ocean. Our room was ready early. It was clean for the most part but had nasty looking black shavings (looked like the insides of a cigar) in the sink. The size of the room was great. It could use some updating - bathroom is older looking, tvs are small and not hd. The restaurant is not open late and the vending machines on our floor didn’t work. We had Instacart bring snacks and drinks. You can hear hallway noise - we were woken up by people laughing loudly around 1:30am. It didn’t upset us but wanted to note for sensitive people. The staff was super friendly and helpful. The location is very convenient. We spent most of our time on Rehoboth ave which is a very short walk. All in all, I would stay again. The cons we experienced are minor to us.
Stayed 1 night in Dec 2023
Response from wcg on Dec 31, 2023
Thank you for your eight rating. Your comments are important to us and have been shared with the staff.

6/10 Okay

Verified traveler

Traveled with group
Stayed 2 nights in Dec 2023
Response from wcg on Dec 31, 2023
Thank you for your six rating.