2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende

5 out of 5
Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende
Hospicio No 35 Col Centro, San Miguel de Allende, GTO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 298 out of 380 reviews" "
Rating 8 - Good. 50 out of 380 reviews" "
Rating 6 - Okay. 17 out of 380 reviews" "
Rating 4 - Poor. 11 out of 380 reviews" "
Rating 2 - Terrible. 4 out of 380 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anastasia

Traveled with group
An exceptional property and first class experience. Great dining options at the hotel and nearby. Beautiful pool and rooftop bar with great cocktails and sunsets. The staff were lovely and helpful at all times. Highly recommend.
Stayed 6 nights in Feb 2024
Response from Casa de Sierra Nevada a Belmond Hotel on Mar 3, 2024
Dear Mme. Clavelle,Thank you so much for your delightful comments about your experience at our hotel facilities and restaurants, we are so happy to hear that you enjoyed our property and the service of our staff, We really look forward to seeing you again in the near future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
Stayed 1 night in Sep 2023

10/10 Excellent

Mark Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, nice staff, good restaurant and bar.
Stayed 1 night in Aug 2023
Response from Stephan Post Director of Excellence, The Americas on Aug 27, 2023
Dear Mark Steven, It was a pleasure to welcome you to our home, Casa de Sierra Nevada, a Belmond Hotel! Thank you for choosing us and for taking the time to place your comment here. We truly appreciate your beautiful comments about our service, house and team. Thank you further for mentioning our food & beverage selection, like Tunki Rooftop a hidden gem with the amazing city view.Consider our hotel your second home in San Miguel de Allende. I remain available should you require any assistance for your next Belmond Experience.Sincerely

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
OVERPRICED FOR VALUE
It's a very small, cozy, well situated hotel near the center of the city that considering the establishment, is WAY OVERPRICED! THE SERVICE HOWEVER IS A 10 OUT OF 10 ESPECIALLY THE ROOM MANAGER ENRIQUE SANCHEZ THAT WILL GO OUT OF HIS WAY TO MAKE YOUR STAY AS PLEASANT AS POSSIBLE!
Stayed 4 nights in Aug 2023
Response from Stephan Post Director of Excellence, The Americas on Aug 27, 2023
Dear Jose,Thank you very much for taking the time to answer our guest satisfaction survey and for choosing Casa de Sierra Nevada, A Belmond Hotel, as your home away from home in your past stay.We are delighted that we were able to provide the "homely" feeling for you. Thank you for recognizing Enrique Sanchez, we will make sure he receives your words.On the other hand, thank you very much for your candid feedback. Our daily goal is to improve every single one of our hotel outlets, service, commitment to our guests, attention to details and Belmond values. As we believe, there is always room for improvement, we will be working on the aspects you mentioned.We hope to welcome you back soon at Casa de Sierra Nevada.Until next time.

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Casa de Sierra Nevada. Great staff and made us feel very welcome. The service was wonderful and we enjoyed using the pool, hotel restaurant and especially the live music at night! Cant wait to come back!
Stayed 4 nights in Jul 2023
Response from Joel Echeveste /// Front Office Manager on Jul 27, 2023
Dear Jon Dutton,Thank you so much for your fantastic comments about your stay at Casa de Sierra Nevada, a Belmond Hotel. We are so glad you enjoyed your experience in our facilities, we really look forward to seeing you again in the near future

10/10 Excellent

Ami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Joel Echeveste /// Front Office Manager on Jul 20, 2023
Dear Ami,Thank you so much for taking your time on rating our hotel, we are so glad that you enjoyed your stay.We really look forward to seeing you again in the near future,Kind regards!

10/10 Excellent

Marisela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Very clean, staff very helpful, nice, and friendly.
Stayed 4 nights in Jul 2023
Response from Joel Echeveste Front Office Manager on Jul 8, 2023
Dear Marisela,Thank you so much for taking your time in writing your experience with us, we are so glad you enjoyed the friendliness of our staff and cleanliness of the hotel.We really hope to see you again in the near future

10/10 Excellent

Monti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful experience. Despite an issue at the start if our stay, the staff and managers at Casa de Sierra Nevada were attentive and amazing! Breakfast in their courtyard was a highlight of our vacation. Their friendliness cannot be overstated. Thank you Casa.
Stayed 2 nights in Jun 2023
Response from Joel Echeveste /// Front Office Manager on Jun 20, 2023
Dear Mr. Monti Khatod,Thank you so much for your support and for your great review highlighting breakfast and the issue that was resolved, we are so glad to hear that you enjoyed your stay in your home away from home at Casa de Sierra Nevada, a Belmond Hotel.We really look forward to see you again in the near future.Sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous and Unique
This property is so unique, and spread out amongst several buildings in the best location. The suite was spacious and comfortable. The staff is wonderful.
Stayed 2 nights in May 2023
Response from Joel Echeveste Front Office Manager on Jun 4, 2023
Dear Anonymous,Thank you so much for taking your time on rating our property and to write the magnificient comments about your experience at Casa de Sierra Nevada a Belmond Hotel, we really hope that you visit us again in the near future.

10/10 Excellent

Salvador

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, great service
Stayed 2 nights in May 2023
Response from Joel Echeveste Front Office Manager on May 18, 2023
Dear Salvador,Thank you so much for the time you took on rating our property and our service, we are so grateful that you have stayed with us and that you have enjoyed your stay.It will be a pleasure to see you again in the near future,

10/10 Excellent

Christian

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Joel Echeveste Front Office Manager on Apr 13, 2023
Estimado Christian,Muchas gracias por la excelente calificación otorgada para Casa de Sierra Nevada, a Belmond Hotel. Agradecemos mucho su apoyo y esperamos verlo una vez más en un futuro cercano,Cordialmente

10/10 Excellent

gretchen

Stayed 3 nights in Apr 2023
Response from Joel Echeveste Front Office Manager on Apr 10, 2023
Dear Mme. Frank,Thank you so much for the time you took to rate your experience at your home away from home at Casa de Sierra Nevada a Belmond Hotel. It will be a real pleasure to see you again in the near future,Cordially

10/10 Excellent

Richard, Dallas

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First rate facility with an outstanding staff. Great restaurant on property. Close to museums, galleries, historic sites. Prompt and courteous service in all areas.
Stayed 4 nights in Mar 2023
Response from Joel Echeveste Front Office Manager on Apr 4, 2023
Dear Richard,Thank you so much for taking your time sharing your comments, we really appreciate it. We really look forward to see you again in the near future

10/10 Excellent

Manzar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay. Belmond has undoubtedly a standard not easy to beat. Lovely for couples or families alike.
Stayed 1 night in Mar 2023
Response from Joel Echeveste Front Office Manager on Apr 4, 2023
Dear Manzar,Thank you so much for your support and you great comments about Casa de Sierra Nevada, A Belmond Hotel, your home away from home. We really appreciate the time you took to rate us, we look forward to welcome you again in the near future

10/10 Excellent

Magdalene, Reno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, great restaurants!
Stayed 4 nights in Feb 2023
Response from Lourdes Salazar, Reservations Supervisor. on Feb 18, 2023
Dear Magdalene,Receive warm regards from the heart of Mexico.We are flattered to hear that you have enjoyed your stay at your home away from home.Please let us know when you are ready to comeback.Have a lovely day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly exceptional hotel in San Miguel Mexico
Our stay in the Casa de Sierra Nevada Hotel in San Miguel Mexico was one of the best hotel stays in our travel experiences. The hotel is conveniently located within two short blocks of the town's central square. The conversion of this18th century building into a gracious hotel was achieved by retaining its historic charm while providing all amenities, including a pool and spa, that travelers desire. The food in the restaurant within the premises is exceptional; the staff is warm, knowledgeable and responsive to guests' needs. The common areas of the hotel are kept very clean as are the individual guest rooms that are well-supplied. My wife and I truly had a wonderful stay.
Stayed 14 nights in Jan 2023
Response from Joel Echeveste Front Office Manager on Apr 4, 2023
Dear Guest,Thank you so much for your amazing review, please be sure that our restaurant and staff will be informed about your comments. Thank you so much for staying at your home in San Miguel de Allende, we really look forward to see you again in the near future.

6/10 Okay

Harriet

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
there are so many beautiful boutique hotels in San Miguel that I am not sure why people choose to stay here. The superior rooms through expedia are no better than staying at a best western, actually worse- just a bed, small bathroom and no chairs to sit in in the room. The upgraded rooms can be very nice but I would say this is a poor value if you are booking a "superior" which is really a standard room- there are much better choices in SMA
Stayed 2 nights in Feb 2023
Response from Joel Echeveste Front Office Manager on Apr 5, 2023
Dear Harriet, Thank you so much for writing your feed back about our hotel , we are so very sorry that our rooms could not exceed your expectations, we really hope that you can give us an opportunity a next time to regain your trust

6/10 Okay

Bogdan R

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but not a 5 star experience
Overall we had a nice stay at the hotel, but it was not a 5 star experience. Here’s why: - On the first day at check-in we were asked if we would like to participate in any of the special activities and we expressed an interest in the cooking class. The check-in staff promised us to check availability for us, however we never heard back from him and next morning at breakfast when we asked again about the cooking class, we were told it was booked out. It would have been nice to hear this earlier, especially as he promised us to get back to us. - The hotel offers a couple of complementary activities, such as a champagne reception every Thursday night. We decided to attend the champagne event and when we showed up at the hotel, we were told that the event is not taking place as no one had registered for it. Again, the staff did not tell us at check-in that one has to register for this and even if this is the case, they could have invited us for a Champagne tasting the day off when we showed up, as the Champagne card was already prepared in the corner. That was pretty disappointing. - On our last day, we paid for the room and all additional charges, as we had to leave at 6 am next morning. We were asked if we'd like to schedule help for our luggage and a morning coffee, which we gladly accepted. Next morning, neither the luggage assistance, nor the morning coffee were there. And as we sat down in the cab, a staff member rushed to us asking if we had already checked out.
Stayed 3 nights in Nov 2022
Response from Joel Echeveste Front Office Manager on Apr 5, 2023
Dear Bogdan R,We are so sorry we could not exceed your expectations. Our sincerest apologies since the service you received is not what our staff normally do. I really hope you can visit us again and that you give us a second oportunity to regain your trust

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was superb, service excellent
Response from Lourdes Salazar, Reservations Supervisor. on Feb 3, 2023
Dear Mr. Nestor,Thank you for your kind message.We are thrilled to hear that you have enjoyed your stay with us.We will share your feedback with the Team.Please let us know when you are ready to come back to your home away from home.Warm regards,

10/10 Excellent

Natalie

Stayed 3 nights in Jan 2023

10/10 Excellent

Watoshna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well kept, clean, manicured and safe!
Response from Lourde on Feb 3, 2023
Dear Watoshna,Receive warm regards from the heart of Mexico.We hope that you have enjoyed your stay last holidays.We would love to welcome you back in your home away from home.Receive our best from the entire Team.

10/10 Excellent

Azalia

Traveled with family
Liked: Cleanliness, staff & service
Everything
Stayed 1 night in Dec 2022
Response from Lourdes Salazar - Reservations Supervisor on Dec 18, 2022
Dear Ms. Azalia,Thank you so much for your feedback.We are thrilled to welcome you in your home away from home and we are flattered to be part of this travel experience.We cant wait you to welcome you back, please let us know once you be ready to return.SIncerely,

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Lourdes Salazar - Reservations Supervisor on Dec 3, 2022
Dear Mr. Robert,Receive warm regards from the heart of Mexico and thank you so much for your kind feedback.Once you decide to comeback, please let us know and we will take care to make the proper arrangements to welcoming in your home away from home.Happy holidays!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing staff and super nice hotel
Response from Lourdes Salazar - Reservations Supervisor on Nov 8, 2022
Dear Mr. Robert,Thank you for your kind feedback, I can assure you we will share it with the Team.Please let us know once you are ready to welcome you back to your home away from home and we will be delighted to make the proper arrangements for your next stay.Warm regards,

10/10 Excellent

CARLOS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in excellent location. The staff was super friendly, the quality of the property was A and everything was walking distance. Would definitely stay here again. 5 star experience.
Stayed 2 nights in Oct 2022
Response from Lourdes Salazar - Reservations Supervisor on Oct 30, 2022
Dear Mr. Carlos,Thank you very much for your kind words, I will gladly share them with the Casa de Sierra Nevada Team, this kind of feedback is always a great incentive to continue providing excellent service from the heart.Please let us know when you be ready to come back to your home away from home and we will be delighted to make the proper arrangements.Looking forward to seeing you soon!

10/10 Excellent

Hernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nice and beautiful hotel. In my personal opinion, the best hotel in San Miguel. No doubts that I will stay at Casa de Sierra Nevada in all my trips to this magical town.
Stayed 1 night in Aug 2022
Response from Lourdes Salazar, Reservations Supervisor. on Aug 19, 2022
Dear Mr. Hernando,Receive warm regards from the heart of Mexico.Thank you very much for your kind words, we are flattered and I can assure you we will share with de Casa de Sierra Nevada Team.We will be thrilled to welcome you in your home away from home once you decide to come back.Looking forward to seeing you in the near future.Sincerely,

10/10 Excellent

Traci

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Customer Service is outstanding and the rooms are beautiful. I will definitely be back.
Stayed 4 nights in Jul 2022
Response from Lourdes Salazar, Reservations Supervisor. on Jul 30, 2022
Dear Traci, Thank you for your kind feedback. We are thrilled to hear that you enjoyed your stay with us. Please let us know when you will be ready to come back and we will be delighted to welcome you once again in your home away from home. Looking forward to hearing from you soon. Sincerely,

10/10 Excellent

Michiko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect at this hotel!
Stayed 4 nights in Jul 2022
Response from Eric Gonzalez on Jul 24, 2022
Dear Guest, Thank you very much for staying with us and for adding your excellent comment. Please visit us again. We wish you the best.

10/10 Excellent

Keriann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has beyond amazing service. The staff goes beyond to make sure that you have everything you need.
Stayed 2 nights in Jul 2022
Response from Lourdes Salazar, Reservations Supervisor on Jul 18, 2022
Dear Keriann, Thank you so much for your kind words. I can assure you I will share it with the Casa de Sierra Nevada, a Belmond Hotel's Team. Sincerely, we hope to have the opportunity to welcome you back to your home away from you. Warm regards,

8/10 Good

Laurence

Stayed 6 nights in Jun 2022

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at CASA Sierra Nevada was a delight in every way. I highly recommend it!
Stayed 4 nights in May 2022
Response from Sincerely, Lourdes Salazar-Reservations Supervisor on Jul 7, 2022
Dear Susan, Thank you so much for your feedback, I will share it with our Team, your words are our motivation to be better every day. You always will be welcome in your home away from home. Once again, thank you and we can wait for your next visit.

10/10 Excellent

John

Stayed 3 nights in Apr 2022
Response from Joel Echeveste on Apr 28, 2022
Dear Mr. John, Thank you so much for taking your time on rating us, it was really a pleasure to assist you during your stay, please visit us once again, this is your home away from home. Kind regards!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel in San Miguel
Casa de Sierra Nevada is OUTSTANDING IN EVERY WAY. My wife and I WILL stay there again. Every aspect of service is equivalent to a 6 Star stay.
Stayed 2 nights in Apr 2022
Response from Eric Gonzalez on Apr 8, 2022
Dear Mr. Joe, Thank you very much for your kind comments. We are glad that you enjoy your stay. Casa de Sierra Nevada will always be your Casa. Again, thank you very much. Sincerely, Eric Gonzalez General Manager

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! Staff was amazing!
Stayed 5 nights in Mar 2022
Response from Eric Gonzalez on Mar 31, 2022
Dear Mary, Thank you very much for visiting San Miguel de Allende and for staying with us. We appreciate the comment and we hope to see you back in the near future. Sincerely, Eric Gonzalez General Manager

10/10 Excellent

Kaari

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels - it is like a sanctuary.
Stayed 3 nights in Mar 2022
Response from Eric Gonzalez on Mar 25, 2022
Dear Kaari, Thank you very much for staying with us. We are very happy to know that you enjoy your stay. We sincerely thank you for your great comments. We hope that we can see you in the near future for another stay. Best regards, Eric Gonzalez General Manager

10/10 Excellent

Raymond

Stayed 3 nights in Feb 2022

10/10 Excellent

ann hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Eric Gonzalez on Feb 9, 2022
Dear Ann Hazel, Thank you very much for your visit and for your perfect score. We hope to see you soon. Best regards, Eric Gonzalez General Manager

10/10 Excellent

Sergio Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Joel Echeveste on Jan 20, 2022
Estimado Sr. Sergio Adrian, Muchas gracias por su apoyo, agradecemos mucho su puntuación, esperamos que haya disfrutado de su estancia en Casa de Sierra Nevada, a Belmond Hotel

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful in every way
A Belmond 5 star that lived up to its reputation. Food, service beautiful room all added up to a perfect stay. No complaints.
Stayed 3 nights in Dec 2021
Response from Eric Gonzalez on Dec 13, 2021
Dear Guest, Thank you very much for staying with us and even more for adding your comments to the web site. We are very pleased to know that you enjoy your visit. Again, thank you very much and we wish you the very best for this Christmas Season. Sincerely, Eric Gonzalez General Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2021
Response from Eric Gonzalez on Nov 23, 2021
Dear Peter, Thank you very much for staying with us. We are very happy to know that you enjoy your stay. Sincerely, Eric Gonzalez General Manager

10/10 Excellent

DAVID

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our suite was gorgeous. we had a view of the distant mountains and the very well kept greens. The food at the restaurant in both locations was beyond delicious. Isaac, one of the office staff, was incredibly helpful and recommended several good places to eat while we were there. We would not have found out about La Unica if not for Isaac.
Stayed 7 nights in Nov 2021
Response from Eric Gonzalez on Nov 11, 2021
Dear Mr. Michael, We would like to thank you very much for your visit and for taking from your time to add your excellent comments about your recent stay. We appreciated your support. Again, thank you very much and we are looking forward to welcoming you to Casa de Sierra Nevada, A Belmond Hotel or any other Belmond around the world. Eric Gonzalez General Manager

10/10 Excellent

Arianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have traveled and stayed at many different Hotels and have traveled to many parts of Mexico. Casa De Sierra in San Miguel de Allende has been by far the best hotel we have ever stayed in. All staff members held the upmost professionalism, truly cared about our stay, and made us feel right at home. Staff from the hotel made our honeymoon experience better than I imagined. Our rooms were spotless and flawless. Staff never hesitated to approach us and ask if we needed anything. I don't think I ever opened a hotel door because a staff member was always there to greet us. The hotel restaurant's menu is a must try. Wow.
Stayed 5 nights in Oct 2021
Response from Eric Gonzalez on Nov 6, 2021
Dear Mrs. Arianna, We would like to thank you very much for your visit. Your comments made our day, the entire staff is very pleased to know that you had a memorable stay with us. Congratulations and we all wish you the very best for ever. Casa de Sierra Nevada will always be your home away from home. Sincerely, The entire Staff.

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, but the staff was the most friendly we have ever experienced.
Stayed 4 nights in Oct 2021
Response from Eric Gonzalez on Oct 23, 2021
Dear Robert, We would like to thank you very much for stayiong with us and also for adding your comments about our staff. It is very important to us and it means a lot that you took from your time to do so. Again, thank you very much and we all hope to see you soon for another Belmond experience. Sincerely, Eric Gonzalez General Manager

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa de Sierra Nevada exceeded all expectations from our arrival cocktails and apps to the details within our room. We loved the different buildings and areas of the hotel that each offered something different to guests. We would definitely stay here again!
Stayed 1 night in Oct 2021
Response from Lourdes Salazar - Reservations Supervisor on Oct 5, 2021
Dear Mr. Graydon, Thank you so much for your kind comments. We really appreciate your feedback, it is the only way to keep improving our service. Looking forward to welcoming you back to this magical property and your home away from home. Please let us know when you are able to come back to make the proper arrangements for your next stay with you. Receive the best wishes from Casa de Sierra Nevada's Team. Have a lovely return to home!

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Casa Sierra Nevada
Stayed 6 nights in Sep 2021
Response from Lourdes Salazar - Reservations Supervisor on Oct 5, 2021
Good afternoon, Thank you so much for your kind review. We are very happy that you have enjoyed your stay in this historical property. We hope you come back soon and stay with us once again. Looking forward to seeing you soon in your home away from home!

10/10 Excellent

Gabriel, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very well maintaned property
Stayed 3 nights in Sep 2021
Response from Eric Gonzalez on Sep 30, 2021
Dear Guest, Thank you very much for your visit and for your time to add your comment. We are very pleased that everything was satisfactory during your stay. We hope to see you back in a near future. Cordially, Eric Gonzalez General Manager

10/10 Excellent

Michelle Gloria, San Jose del Cabo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, fantastic location and we loved our room (Deluxe 1bdrm Suite). We will be staying here again.
Stayed 2 nights in Sep 2021
Response from Lourdes Salazar/Reservations& Marketing Supervisor on Sep 29, 2021
Dear Ms. Michelle Gloria, Thank you for your kind comments, I will be more than happy to share it with our Team. The feedback is very important to us, due to helping us to improve the service and to enhance our guests' experience in this magic place. Looking forward to welcoming you in your home away from home. My best wishes,

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Eric Gonzalez on Sep 29, 2021
Estimado Jesus. Muchas gracias por hospedarse con nosotros. Estamos muy contentos de saber que tuvieron una bonita estancia.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and Very attentive staff. Central in SMA
Stayed 3 nights in Sep 2021
Response from Lourdes Salazar-Reservations Supervisor on Sep 24, 2021
Dear Mr. James, Thank you so much for your feedback. We will keep working to create great experiences for our guests, please let us know when you come back to this magical town. It will be a pleasure to welcome you in your home away from home. Looking forward to hearing from you. Sincerely,