Outdoor pool

Reviews of Best Western Heritage Inn - Chico

2.5 out of 5
Best Western Heritage Inn - Chico
25 Heritage Ln, Chico, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 353 out of 1006 reviews" "
Rating 8 - Good. 388 out of 1006 reviews" "
Rating 6 - Okay. 162 out of 1006 reviews" "
Rating 4 - Poor. 70 out of 1006 reviews" "
Rating 2 - Terrible. 33 out of 1006 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds seemed smaller than queen size. Really small bathrooms
Stayed 1 night in Mar 2024
Response from MARIAH (FRONT DESK) on Mar 21, 2024
THANK YOU

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here many times. It is located perfectly for getting around town. Staff has always been attentive and available. Rooms are well appointed but the bathrooms only have tub/showers. Most of this hotels competitors have walk in showers. This is always a point of contention with older guests. In my last few stays the hotel apparently has a contract with highway construction companies and a vast number of the quests are workers with many heavy duty trucks and equipment in the parking lot which can be tricky at the end of the work day and in the early morning. The breakfast room was filled to capacity with workers on their way to work. Note; the breakfast offerings were very good with nice hot and cold choices.
Stayed 2 nights in Feb 2024
Response from MARIAH (FRONT DESK) on Mar 13, 2024
THANK YOU

10/10 Excellent

Walter

Stayed 1 night in Feb 2024
Response from MARIAH (FRONT DESK) on Mar 6, 2024
THANK YOU

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MARIAH (FRONT DESK) on Mar 6, 2024
THANK YOU

10/10 Excellent

Stanley, Petaluma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay! Affordable, clean, friendly staff, and a free breakfast!
Stayed 1 night in Mar 2024
Response from MARIAH (FRONT DESK) on Mar 6, 2024
THANK YOU

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I love how nice and kind
Stayed 1 night in Feb 2024
Response from MARIAH(FRONT DESK) on Mar 6, 2024
THANK YOU

2/10 Terrible

Robert

Stayed 1 night in Feb 2024
Response from MARIAH (FRONT DESK) on Mar 21, 2024
SORRY

2/10 Terrible

Danielle

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never in my life stay here again. The front desk was unbelievably rude. Not sure what her problem was, then she had the nerve to give me a nasty look when I walked out to get something out of my car. Good grief, if you’re that miserable just quit. I travel to Chico every week for business, and I learned my lesson at this place, to never book again. The room was filthy, blood on lamp shades, screen on window about a cm from falling off, dirty carpets, hard as rock bed. It says free WiFi, but nobody gave me access, it’s a seedy area. All night I hoped nobody broke into my car or my room. TV had 8 channels, the roof leaked, my room door had to be slammed to shut to close. I could go on and on. $110 a night is absurd!
Stayed 1 night in Feb 2024
Response from MARIAH (FRONT DESK) on Mar 6, 2024
IM SORRY

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing to complain about. All went well
Stayed 1 night in Jan 2024
Response from MARIAH (FRONT DESK) on Mar 6, 2024
THANK YOU

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MARIAH (FRONT DESK) on Mar 6, 2024
THANK YOU

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MARIAH (FRONT DESK) on Mar 6, 2024
THANK YOU

10/10 Excellent

Andrew J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MARIAH (FRONT DESK) on Mar 6, 2024
THANK YOU

4/10 Poor

Jared

Liked: Staff & service
Comfy bed
Stayed 1 night in Jan 2024
Response from MARIAH (FRONT DESK) on Mar 6, 2024
IM SORRY

8/10 Good

Mareijke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MARIAH (FRONT DESK) on Mar 6, 2024
THANK YOU

8/10 Good

Albert

Traveled with partner
Nice place to stay convenient location.
Stayed 1 night in Dec 2023

6/10 Okay

Audrey

Stayed 1 night in Dec 2023
Response from MARIAH (FRONT DESK) on Mar 6, 2024
IM SORRY

4/10 Poor

Zack

Liked: Cleanliness
We arrived after dark, and we were unable to find the entrance, since it was not very well lit. Check in was easy, during which I asked, what are the hours for the pool were. They let us know the pool was closed for the season, but this was not advertised on the website or the hotel posting, it’s also lost us access to the hot tub. After a long drive, my partner, and I both needed a shower, the hot water was not working which they had not let us know during check-in. Thankfully, after calling the front, they let us know that their boiler had been worked on that day, with no estimate on when it may be working again. The hot water thankfully turned back on the next day, but we had chosen this hotel because it did have a pool and a hot tub, we had considered other locations nearby that also had access to a pool, which also may have been cheaper, but we went with best Western, because we figured it was a reputable establishment. The room was very nice, the bed did hurt my back quite a bit, and the water pressure was nice once the hot water started working. The included free breakfast was decent. Overall, I do feel misled by the listing, the amenities mentioned, were all fairly underwhelming or completely unavailable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

marc, Shepherd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's our go to place to stay when passing through Chico. Great staff
Stayed 1 night in Dec 2023

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service
Not a Comfortable Hotel
Good location with great parking. Had a issue with hot water. It would be what I call a welcoming hotel, very utilitarian. It is a place to stay! Clean and quiet. The breakfast is sad, they don't an effort. I dont even understand why these typs of place pretend to care about breakfast. Also the coffee was bad.
Stayed 1 night in Dec 2023

8/10 Good

Lizbette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean but noise. The freeway is literally right outside the place. Also, the next door guest we’re having a party or something because they were screaming, laughing, and playing load music. It was reported but they continued. We weren’t able to rest the night we stayed in that place. Breakfast was good!
Stayed 1 night in Dec 2023

8/10 Good

Carlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Sherida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel with a great staff!
Stayed 3 nights in Nov 2023

8/10 Good

Stanley, Petaluma

Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, great service.
Stayed 2 nights in Nov 2023

8/10 Good

Julie

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ambiance is great and the staff people are very friendly and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find the entrance of the hotel.
Stayed 1 night in Oct 2023

8/10 Good

Albert

Traveled with partner
Nice place good location.
Stayed 2 nights in Oct 2023

8/10 Good

Whitney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Rooms
Room was surprisingly spacious. The first floor was a bit loud with screaming kids - but was during afternoon not evening. Be nice if public TVs had captions on for deaf and hard of hearing & ESL guests.
Stayed 1 night in Oct 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, room comfort
The batteries in the key reader died.
When we were assigned our first room, we entered the room and found maintenance in the room caulking around the bathtub, had to go downstairs for a new room assignment and recode keys. Our second night when we returned after several in and outs from touring and walking our dogs we couldn't unlock the door. I took 3 trips downstairs to have them recode the key, 4th time I had my husband go downstairs, front desk assumed we were doing something wrong, which I found very insulting. Once they came up and used our 2 card keys and 3 master keys and they couldn't unlock it either, the battery must be dead. We waited in the lobby then outside until maintenace arrived to replace the batteries in the lock. Unfortunately we couldn't leave to do anything because we had left everything in the room while giving walking the dogs. Maintence was able to let us in while he fixed the card reader. Everyone was fast about fixing things and was apologized to about stating we didn't know how to use the card reader and did get 10% back for each night.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lorena

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean llike breakfast for sure will go back.
Stayed 2 nights in Oct 2023

10/10 Excellent

Melva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking for us using handicap was very convenient and the elevator was appreciated. Breakfast was sufficient, a little later on the weekend would be nice. Staff was polite and even was able to provide me with a toothbrush I had forgotten. Easy on and off the freeway a little tricky entrance but GPS knew the way. Thanks!
Stayed 2 nights in Oct 2023

8/10 Good

Marlyn

Liked: Cleanliness
There are no charging stations at this property for electric vehicles. Expedia is advertising that there is and it is not true.
Stayed 1 night in Oct 2023

6/10 Okay

Terry

Liked: Staff & service, room comfort
Disliked: Cleanliness
Wish I could give a better review.
To get to the hotel if you don't know the area is very awkward, it is tucked out of the way and the signs for the road and the hotel are not clearly visible. The bathroom showed rust and mold on the shower track and there was a chair stuck in the room that looked like a leftover and was stained and faded with a an unmatched ottoman just looked out of place we wouldn't sit or put anything on them. The people were very helpful and friendly. I don't think we would stay again.
Stayed 1 night in Oct 2023

6/10 Okay

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, too!
Stayed 1 night in Oct 2023

6/10 Okay

Jill

Liked: Amenities
The staff was super nice and friendly. The free breakfast was pretty good. The room itself was old and a little rundown. It definitely could use some fixing and updating.
Stayed 3 nights in Sep 2023

10/10 Excellent

Carlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Chico
Stayed 1 night in Oct 2023

10/10 Excellent

Jennalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 3, 2023
Thank you.

10/10 Excellent

Sid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large bathroom, great shower, very comfortable bed, good location, friendly staff
Stayed 2 nights in Sep 2023
Response from Front Desk on Oct 3, 2023
Thank you.

8/10 Good

Jo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fast service
Stayed 1 night in Sep 2023

8/10 Good

Leandro, Chico

Stayed 1 night in Sep 2023

10/10 Excellent

LINDA, QUINCY

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were down for a procedure at the hospital. It was very easy to get to. It was very quiet and we did appreciate the stay.

10/10 Excellent

LINDA, QUINCY

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far it has been great
Stayed 1 night in Sep 2023

10/10 Excellent

Shirley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, friendly
Was clean and quiet. Front desk staff went above and beyond. Was quick and efficient. Great place.
Stayed 1 night in Sep 2023

10/10 Excellent

Leandro, Chico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lose by others facilities
Stayed 1 night in Sep 2023

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is nice and easy for me...
Stayed 2 nights in Sep 2023