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Reviews of Best Western Plus Carlton Plaza Hotel

3.5 out of 5
Best Western Plus Carlton Plaza Hotel
642 Johnson St, Victoria, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 568 out of 1001 reviews" "
Rating 8 - Good. 304 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ericka

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was one of the best Best Western we have stayed. The rooms were clean and super comfortable. The staff was amazing, super nice and helpful. The hotel was with in walking distance to shopping, restaurants and many attractions. We really enjoyed our stay.
Stayed 3 nights in Apr 2024

4/10 Poor

Nolan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beware: These rooms are noisy! I couldn’t sleep until 11pm because the doors do nothing to stop sound transfer. If you are by the elevator you’ll be paying to lay awake listening to people come and go as if they are walking through your room. I’ll never stay here again. Ever. I wouldn’t even stay for free.
Stayed 1 night in Apr 2024

8/10 Good

Alan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 3 nights in Apr 2024

10/10 Excellent

Louie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff and those who works at vallet parking are very good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, very convenient location. Valet parking and then we walked everywhere until the drive home.
Stayed 1 night in Mar 2024

8/10 Good

Pilar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Sandhya

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Rena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service..really great guy at the check in counter..room was great
Stayed 1 night in Apr 2024

8/10 Good

Daljeet Kaur

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024

8/10 Good

MARCEL

Business traveler
Liked: Amenities
Ok
Stayed 2 nights in Apr 2024

8/10 Good

Roya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and clean rooms
Stayed 3 nights in Mar 2024

6/10 Okay

Betty

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location was fine - my spouse did not like the valet parking but I did. The bathroom really needs updating. The staff and the rest of the room was fine.
Stayed 3 nights in Mar 2024

8/10 Good

Clifford

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Second stay at the hotel went well
Stayed 2 nights in Mar 2024

10/10 Excellent

Brenda

Traveled with family
We enjoyed our stay so much
Stayed 3 nights in Mar 2024

8/10 Good

Odile

Traveled with family
Liked: Cleanliness, property conditions & facilities
The shower was easy to use
Stayed 1 night in Mar 2024

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Yingying

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and friendly. Communication was efficient. Checking in and checking out was fast. Our room was a little smelly the moment we opened the door. It might need more airflow.
Stayed 2 nights in Mar 2024

10/10 Excellent

Harmanjot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds needs to be upgraded if they have budget otherwise excellent
Stayed 1 night in Mar 2024

2/10 Terrible

Shama

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sean

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smoothe, Valet was easy to access when we needed the car, Staff were very friendly and helpful. Will stay again.
Stayed 3 nights in Mar 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent. We walked everywhere so parking our car at the hotel was the best option for cost and security. There is a night club on the back bottom portion of the hotel so if you don't want noise ask for a quiet room. My wife and I will stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the heart of downtown, walkable to shops, dining and the inner harbour. Staff was lovely and rooms spacious and clean :)
Stayed 1 night in Mar 2024

10/10 Excellent

David

Traveled with partner
Liked: Amenities, property conditions & facilities
Very nice and friendly staff ! Felt very welcome and well attended to. Good value for the location
Stayed 2 nights in Mar 2024

10/10 Excellent

Ji hyun

Stayed 1 night in Mar 2024

8/10 Good

Cameron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown convenient hotel...valet parking is nice touch..clean clean clean hotel ..great staff..
Stayed 1 night in Mar 2024

2/10 Terrible

sean

Stayed 2 nights in Mar 2024
Response from Nadine on Apr 10, 2024
Dear Sean,We have observed that you have expressed dissatisfaction with your recent stay. We would appreciate if you could reach out to us directly at the hotel to provide further details regarding your experience. Your feedback is valuable to us and will assist us in improving our services.Thank you.

10/10 Excellent

Janice Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and rooms very clean. Staff wonderful, nothing was a problem. Every staff member pleasant and helpful. Coffee machine in lobby was a nice touch after being put all day.
Stayed 4 nights in Mar 2024

10/10 Excellent

Raymond

Stayed 2 nights in Mar 2024

8/10 Good

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a night club on the same building. The hotel provides free ear plugs but they don’t work well. Be prepared to sleep late. Maybe go to the night club.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kleilly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and courteous.
Stayed 1 night in Mar 2024

4/10 Poor

Xin

Stayed 4 nights in Mar 2024

10/10 Excellent

STANLEY

Liked: Amenities
Definitely come back again
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Stayed 3 nights in Mar 2024

10/10 Excellent

Maria Cecilia

Stayed 1 night in Mar 2024

10/10 Excellent

renee, vancouver

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I/we like the room and especially the shower.
Stayed 1 night in Mar 2024

10/10 Excellent

Paige

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay staff was very kind and helpful
Stayed 4 nights in Feb 2024

10/10 Excellent

Chyanna

Stayed 2 nights in Feb 2024

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is always excellent. Check in is always easy and quick. We love the family suites. We will definitely be back.
Stayed 1 night in Feb 2024

10/10 Excellent

Rahùl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nick and Dhavani at the front desk are amazing and deserve a shout out !! Thankyou for making our weekend getaway from busy Vancouver downtown amazing . It was my mom’s first time here in Victoria and she absolutely loved it . 🙏👍
Stayed 2 nights in Feb 2024

6/10 Okay

Craig

Liked: Cleanliness
Stayed 2 nights in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Well situated in old Victoria . Close to so many places and attractions. Great selection of restaurants and shops all within walking distance
Stayed 1 night in Feb 2024

10/10 Excellent

Colleen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was really excellent - in particular, Steven at the front desk was so helpful and kind during our stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

prabhjot

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Anoop

Stayed 1 night in Feb 2024

10/10 Excellent

prabhjot

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024