Exterior

Reviews of Best Western Plus Hotel At The Convention Center

3 out of 5
Best Western Plus Hotel At The Convention Center
517 E 1st Street, Long Beach, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1008 reviews" "
Rating 8 - Good. 233 out of 1008 reviews" "
Rating 6 - Okay. 75 out of 1008 reviews" "
Rating 4 - Poor. 31 out of 1008 reviews" "
Rating 2 - Terrible. 57 out of 1008 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Destiny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff was excellent. The only problem we encountered was that there didn't seem to be enough parking for the hotel rooms while we were there.
Stayed 2 nights in Apr 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its convenient to the convention center and crusie ship port. The breakfast was pretty good but not a lot of room to sit and eat. Yhey could use 1 more waffle maker. Room was nice and clean and the bathroom was well lit.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Christine,We're delighted that you found our location convenient and enjoyed our breakfast offerings. Your feedback regarding seating and additional waffle maker is noted for future improvements. We're pleased to hear you found the room clean and the bathroom well-lit for your comfort during your stay.

6/10 Okay

Ranesh

Disliked: Cleanliness, staff & service
.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Ranesh,Thank you for sharing your feedback with us. We value all comments as they help us strive for excellence in guest satisfaction. Should you have further concerns, please do not hesitate to reach out to our management team for assistance.

10/10 Excellent

Ramnath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Ramnath,We are delighted to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please feel free to share them with us directly. We look forward to welcoming you back again soon!

10/10 Excellent

Karri

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay, front desk was amazing. When we needed something brought to the room they were very prompt. We asked for suggestions on what to do. They gave suggestions that would be safe for us out of towners. Definitely would stay here again!!!
Stayed 3 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Karri,We are delighted to hear that you enjoyed your stay with us and found our front desk team to be amazing. It's great to know that they were prompt in assisting you and provided safe suggestions for your visit. We look forward to welcoming you back again in the future!

10/10 Excellent

Abran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the parking inside just other customers park right in the middle lane in it’s alowed don’t understand that or giving a call to moved them pretty dangerous! Other issue it’s lunch room it’s too small!
Stayed 3 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Abran,We appreciate your feedback regarding the parking arrangements and the size of our lunch room. We strive to ensure a safe environment for all guests and will address the parking matter accordingly. Your comments about the lunch room will be shared with our team for future improvements to enhance our guests' experience. Thank you for bringing these points to our attention.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean updated hotel in a pretty safe neighborhood. Restaurants in walking distance
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Barbara,We're pleased to hear you found our hotel clean and updated, and enjoyed the convenience of nearby dining options. We strive to provide a comfortable stay in a safe environment for all our guests. Should you have any further feedback, please don't hesitate to reach out to us.

10/10 Excellent

Oriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and room cleanliness. Only issue was they are renovating and the workers syarted at 6 am. Great breakfast as well!!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 31, 2024
Hello Oriana,We appreciate your positive feedback on our location, cleanliness, and breakfast. We regret any inconvenience caused by the renovation noise starting at 6 am. We understand how important a restful stay is and apologize for any disturbance this may have caused.

2/10 Terrible

Julie

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Julie, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to provide further details on how we can improve for the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Amanda,We're delighted to hear you had a wonderful stay with us! Should you have any feedback to help us enhance your experience further, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 Okay

Margarita

Traveled with partner
The property was defiantly a great location and walking distance to our event. Plus it’s located where there are great areas to eat. The service at first was disappointing with a gentleman, but I called back and spoke to a you g lady who was kind enough to assist me in making changes to my reservation. She was amazing and went over and beyond to help me.
Stayed 4 nights in Feb 2024
Response from Manager on Mar 16, 2024
Hello Margarita, We appreciate your feedback on the location and nearby dining options. Thank you for sharing about your positive interaction with our team member who assisted you in making changes to your reservation. We strive to provide excellent service to all our guests and are pleased to hear about your experience with the young lady. Your commendation will be passed on to her for exceptional service provided.

10/10 Excellent

WILLIAM

Traveled with family and small children
Liked: Cleanliness
Good stay. Good price. Good location.
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello WILLIAM,We appreciate your positive feedback on your stay with us. It's great to hear that you enjoyed our reasonable rates and convenient location. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Amanda,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay I will come back !
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Robert,We are delighted to hear you had a good stay with us! We look forward to welcoming you back in the future for another enjoyable experience.

10/10 Excellent

KRISTINE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate having to pay for parking.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello KRISTINE,We apologize for any inconvenience caused by our parking policy. We strive to offer competitive rates for our amenities. If you have further feedback, please contact our management directly. Thank you for your stay with us.

8/10 Good

Brittney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient. Staff was pleasant and parking was good as well.
Stayed 1 night in Mar 2024
Response from Manager on Mar 7, 2024
Hello Brittney,We appreciate your kind words about our cleanliness, convenience, and friendly staff. It's great to hear that you found our parking convenient during your stay. If you have any further comments or feedback, please don't hesitate to reach out to us directly.

10/10 Excellent

Branden

Stayed 1 night in Feb 2024
Response from Manager on Mar 6, 2024
Hello Branden,We're glad to hear you had an excellent stay with us! Please do not hesitate to contact us directly if you would like to share more about your experience. We can't wait to welcome you back soon!

10/10 Excellent

Xuekai

Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Xuekai,We are thrilled you had an outstanding experience during your stay! We look forward to welcoming you back soon.

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Nice clean new rooms.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Amanda,Thank you for your kind feedback! We are delighted to hear that you enjoyed our hotel and found our rooms to be clean and new. We strive to provide a great experience for our guests and your comments are greatly appreciated. We look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Jacob

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym was pretty small and could use some upgrades. Pool was inside but to cold to use in Feb. Beach is a nice 10min walk, several walkable for options. Neighborhood would be sketchy at night. Room was pretty good, no microwave. Breakfast was really good and exceeded expectations.
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Jacob, Thank you for sharing your feedback with us. We appreciate your comments regarding the size and upgrades of our gym. We're glad you enjoyed the breakfast, which exceeded your expectations. While our pool is indoors, we apologize if the temperature was not to your liking in February. The beach being a nice 10-minute walk away and having several walkable food options nearby is certainly a plus. We value your feedback and hope to welcome you back in the future to provide an even better experience.

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful.
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Tony,Thank you for sharing your positive experience with our friendly and helpful staff! We pride ourselves on providing exceptional service and it's wonderful to hear that we succeeded in making your stay enjoyable. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Julie,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another fantastic experience.

8/10 Good

Alex

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice bed very comfortable
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Alex,Thank you for sharing your feedback about our comfortable beds! We strive to provide a relaxing and cozy experience for our guests. We appreciate your kind words and hope to welcome you back again in the future.

2/10 Terrible

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The air conditioner did not work at all. I had the temperature all the way down to 60 degrees and it did not cool it at all. There was construction going on in the room next door to me. I could hear sawing and banging going on all day. The room did not have black out curtains they only had thin white see through curtains so the neighbors next door could see in our room. Awful experience. Will never go back.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Kevin,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered regarding the air conditioner's performance and the noise from the neighboring construction. We appreciate your feedback regarding the curtains and will take it into consideration for future improvements. We hope you will reconsider and give us another chance to provide you with a more enjoyable stay.

8/10 Good

ROMAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Feb 1, 2024
Hello ROMAN, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns, we encourage you to reach out to us directly so that we can address them accordingly. We hope to welcome you back in the future for a truly exceptional experience.

8/10 Good

Mary

Business traveler
Liked: Cleanliness, staff & service
The facility is very clean, quiet and comfortable. Challenges: no hot water in the bathroom sink and the Keurig coffee maker did not work.
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello Mary,Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding the cleanliness, quietness, and comfort of our facility. We apologize for the inconvenience you experienced with the hot water in the bathroom sink and the Keurig coffee maker. Our team will look into these issues to ensure they do not occur in the future.

10/10 Excellent

Sherwayne, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 2 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Sherwayne,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you found the atmosphere undisturbed. We strive to create a serene environment for our guests to relax and unwind. If there's anything else we can assist you with, please don't hesitate to let us know.

4/10 Poor

Elaine

Liked: Staff & service
Disliked: Property conditions & facilities
There seemed to be a power outage and there were no emergency lights in the hotel rooms. The power was out for over two and a half hours.
Stayed 1 night in Jan 2024
Response from David Mora, GM on Jan 19, 2024
Thank you for your review. We unfortunately we're affected by the neighborhood power outage and can reassure you there were emergency lighting down the hallways, elevators, stairs, parking garage and all required areas. We also had emergency lamps available at the front desk which we had offered you that morning and you refused. We apologize for your experience and hope you have a great day.

10/10 Excellent

Jayna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Jayna,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

Louann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for just a quick stay as my flight was cancelled. Nice staff.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Louann, Thank you for choosing our hotel during your unexpected layover. We're delighted to hear that our staff provided you with pleasant service. We value your feedback and hope to welcome you back in the future for a more extended and enjoyable stay.

10/10 Excellent

Desiree

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect except for the shower it didn’t reallly have enough water pressure but overall everything was excellent
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Desiree,Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We're glad to hear that you found everything else to be perfect and excellent. We appreciate your comment about the water pressure in the shower and will make a note of it for future improvements. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Thomas,Thank you for choosing our hotel for your stay! We're thrilled to see that you had a fantastic experience with us. We hope to welcome you back soon for another outstanding stay.

8/10 Good

Gloria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Gloria, Thank you for choosing to stay with us! We hope you had a pleasant experience at our hotel. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.

10/10 Excellent

Sherwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very laid back and the upgrades are wonderful
Response from Manager on Jan 12, 2024
Hello Sherwayne,Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed our laid-back atmosphere and the wonderful upgrades we offer. We strive to create a welcoming and comfortable experience for our guests. We appreciate your kind words and hope to welcome you back in the future for another delightful stay.

10/10 Excellent

Andre

Stayed 5 nights in Jan 2024
Response from Manager on Feb 6, 2024
Hello Andre,Thank you for staying with us and for giving us a perfect rating! We are thrilled to hear that you had a fantastic experience at our hotel. If you have any further feedback or suggestions, please feel free to reach out to us. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Maurice

Liked: Cleanliness
The shower didn’t get hot one time while I was there, and my key was acting stupid the whole time too but don’t get me wrong very nice room and clean..
Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Maurice, Thank you for sharing your feedback with us! We apologize for any inconvenience you experienced with the shower temperature and keycard during your stay. We appreciate your kind words about our well-maintained rooms. Should you have any future concerns or require assistance, please feel free to reach out to us directly.

6/10 Okay

Linda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very safe place to stay
I felt completely safe staying in this hotel. They have a key pass just to use the elevator so you can't go up in the elevator without a room key. The reception staff could use some coaching on how to greet people and taking care of one customer at a time. Very irritating when you wait your turn and someone needs stops your progress. There was no view except for the building right outside your room. The staff offered no help in chosing a nearby resturant when asked what was close by. You even needed a room key to enter the breakfast area, which allowed enough room for maybe 16-20 people. What they showed on the menu board was not available.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Linda, Thank you for sharing your experience with us. We appreciate your feedback regarding our safety measures and apologize for any inconvenience caused by the elevator access. We will pass your comments regarding the reception staff to the management for further improvement. We regret that the view from your room did not meet your expectations, and we apologize if our team was not able to assist you with nearby restaurant recommendations. We value your feedback on the breakfast area and menu and will ensure that it is addressed with the relevant departments.

8/10 Good

Xiaotong

Stayed 3 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Xiaotong,We are glad to hear that you had a satisfying experience during your stay with us. We strive to provide exceptional service and ensure that our guests have a pleasant stay. If you have any specific feedback or suggestions, we encourage you to reach out to us directly, so we can address any issues you may have encountered. We appreciate your time and hope to have the opportunity to welcome you back in the future.

8/10 Good

Hidelisa

Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Hello Hidelisa, Thank you for choosing our hotel for your recent stay. We appreciate your rating and hope you had a pleasant experience. If you have any further feedback or comments you would like to share, please feel free to reach out to us directly. We value your input and would love to hear from you. Safe travels and we hope to welcome you back in the future.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need other pillows!
The hotel was excellent except the pillows were truly subpar. Need to change...
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Dennis,Thank you for sharing your feedback about your recent stay. We appreciate your kind words regarding our hotel. We understand the importance of comfortable pillows and will certainly take your suggestion into consideration for future improvements. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

CHARISSE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello CHARISSE,We are thrilled to hear that you had a wonderful stay with us! We appreciate your decision to choose our hotel and the time you took to share your positive experience. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

10/10 Excellent

Bin

Stayed 3 nights in Dec 2023
Response from Manager on Jan 22, 2024
Hello Bin,We are delighted to hear that you had an excellent experience during your stay with us! We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Jack

Stayed 2 nights in Dec 2023
Response from Manager on Feb 1, 2024
Hello Jack,We are thrilled to hear that you had an excellent experience during your stay with us. We are always striving to provide exceptional service and a comfortable atmosphere for all our guests. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Alice Cordeiro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room. Good beds and very clean. I recommend it.
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Alice Cordeiro,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found the room comfortable, with good beds and cleanliness. It means a lot to us that you would recommend our hotel. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Andrew,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a positive experience during your time with us. If there is anything else we can do to assist you in the future, please do not hesitate to reach out to us. We hope to welcome you back again soon!

10/10 Excellent

Sou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Dec 30, 2023
Hello Sou,Thank you for your recent stay with us and for rating your experience so highly! We sincerely appreciate your support and are delighted to hear that you had a wonderful time at our hotel. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the near future for another exceptional stay.

8/10 Good

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The parking should be included in the price of the hotel. It feels like you are nickel and diming the customer. The breakfast was good. They shouldn't season the scrambled eggs.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Greg,Thank you for sharing your feedback with us. We appreciate your positive comments about our breakfast. Regarding the parking charges, we understand your concern. We strive to provide competitive rates for our guests, including separate pricing for parking to accommodate individual preferences. We appreciate your understanding in this matter.

8/10 Good

liang

Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello liang,Thank you for choosing our hotel for your stay. We appreciate your business and are glad that you had a positive experience overall. If there is anything specific you would like to share with us or if there is anything we can do to further improve your future visits, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon.

10/10 Excellent

CHARISSE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello CHARISSE,We are delighted to hear that you had a wonderful stay with us! We strive to provide exceptional service and we are thrilled that we met your expectations. Should you have any further feedback or need assistance in the future, please do not hesitate to reach out to us directly. We look forward to welcoming you back again soon.

10/10 Excellent

Perry, San Jacinto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were inviting and helpful. the property was clean, and quiet, had easy parking, and a nice complimentary breakfast was included.
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Perry,We are delighted to hear that you found our staff inviting and helpful during your stay. It's great to know that you found our property to be clean and quiet, and that you appreciated the ease of parking. We are also glad that our complimentary breakfast met your expectations. We value your feedback and hope to welcome you back in the future.