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Reviews of Best Western Plus Suites Hotel - Los Angeles LAX Airport

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 443 out of 1005 reviews" "
Rating 8 - Good. 270 out of 1005 reviews" "
Rating 6 - Okay. 133 out of 1005 reviews" "
Rating 4 - Poor. 70 out of 1005 reviews" "
Rating 2 - Terrible. 89 out of 1005 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Maikel

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Maikel,We're truly sorry to see that your experience fell short of your expectations. Your feedback is important to us, and we would like to understand more about what went wrong so we can address any issues and make improvements. If you're willing to share more details about your stay, please feel free to do so. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Sarika

Liked: Cleanliness
Disliked: Staff & service
staff very not helpful and unable to be accomodating
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Sarika,We're deeply sorry to hear about your experience with our staff. Providing helpful and accommodating service is a top priority for us, and it's disheartening to hear that we fell short in this aspect during your stay. Your feedback is invaluable to us, and we will address this issue with our team to ensure improvements are made. We sincerely apologize for any inconvenience or frustration caused, and we appreciate your patience and understanding. If there's anything specific we can do to address your concerns or make things right, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Enrique,Thank you for your feedback and positive rating! We're glad to hear that you had a great experience overall. If there are any areas where we can further enhance your stay in the future, please feel free to share your suggestions. We appreciate your support and hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Mar 14, 2024
Dear Marc,Wow! We are absolutely thrilled to receive a perfect 10/10 review from you! It's truly an honor to know that we exceeded your expectations and provided a flawless experience during your stay. Thank you for choosing our hotel, and we can't wait to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Nadage

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 23, 2024
Dear Nadage,We are delighted to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

Junko

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel was good for stay one night for get rest after flying to LA. Staffs were so nice and friendly. LAX area is not safe place, so can't go outside.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Junko,Thank you for sharing your feedback. We're pleased to hear that our hotel provided a comfortable place to rest after your flight to LA, and that you found our staff to be nice and friendly. Your safety and security are important to us, and we understand your concerns about the LAX area. We apologize for any inconvenience this may have caused, and we appreciate your understanding. If there's anything else we can do to improve your experience, please let us know. We hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us.Sincerely, Hotel Manager

10/10 Excellent

Peter, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Great staff
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 29, 2024
Dear Peter,Thank you for your kind words! We're delighted to hear that you received good service and encountered a great staff during your stay with us. Providing exceptional service is our top priority, and we're thrilled that our team met your expectations. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

8/10 Good

Charelle

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast buffet was very good. Convenient location near LAX airport.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Charelle,Thank you for your positive feedback! We're delighted to hear that you enjoyed our breakfast buffet and found our location near LAX airport convenient. Providing delicious dining options and a convenient location are important to us, and we're thrilled that we met your expectations. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

4/10 Poor

Melynda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Melynda,We're sorry to hear that your experience fell short of expectations. If there are specific concerns or areas where we can improve, please don't hesitate to let us know. Your feedback is valuable, and we'll do our best to address any issues to ensure a better experience in the future. We hope to have the opportunity to welcome you back and provide a more satisfying stay.Sincerely, Hotel Manager

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the property were wonderful. The only problem was I was unable to confirm my reservation. Even when I called expedia customer service there was no record of my booking. To ensure we had a place to stay, I re-booked the room. Where arrived I had to reservations With two separate charges on my credit card. I'm currently working with the property if you get this resolved.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Nicole,Thank you for your feedback and for highlighting the wonderful staff at our hotel. We apologize for the inconvenience you experienced with your reservation confirmation. We take this matter seriously and are actively working with both Expedia and our property to resolve the issue and ensure a satisfactory outcome. We appreciate your patience and understanding during this process. Rest assured, we are committed to providing a seamless and hassle-free experience for our guests.Sincerely, Hotel Manager

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I am doubtful that this meets Best Westerns quality specs. The place needs a clean up and refurbish.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Todd,Thank you for your rating and feedback. We apologize if our property did not meet your expectations in terms of cleanliness and refurbishment. We take your concerns seriously and appreciate your feedback as it helps us identify areas for improvement. Rest assured, we are committed to maintaining the highest quality standards and will address these issues promptly. We hope you will give us another opportunity to provide you with a better experience in the future. Thank you for choosing our hotel.Sincerely, Hotel Manager

8/10 Good

patricia

Traveled with family
Breakfast was awesome
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Patricia,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our breakfast offerings! Your satisfaction is important to us, and we're thrilled that our breakfast exceeded your expectations. We appreciate your positive rating and hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel delivered outstanding quality, service, attention to detail in every way during our stay...and we are delighted that we will be returning in a few days to welcome us back and enjoy the same superior accommodations!! The hotel manager Prince was sooo accommodating and he is a real asset to this great hotel!! A lot of thought and design went into the needs for it's guests...and the daily breakfast is really outstanding and plentiful!!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 17, 2024
Dear RICHARD,We're absolutely thrilled to receive such glowing praise! It's truly rewarding to know that our dedication to excellence made your stay exceptional. We're excited to welcome you back soon and provide another memorable experience. Prince and our entire team are committed to ensuring your every need is met. Thank you for your kind words!Sincerely, Hotel Management

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Debra,We're delighted to hear that you found your room to be very comfortable! Providing a cozy and relaxing environment for our guests is always our aim. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He safe and clean
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Catherine,Thank you for your feedback! Ensuring the safety and cleanliness of our facilities is of utmost importance to us. We're glad to hear that you found our environment to be safe and clean during your stay. We strive to maintain high standards in these areas for the comfort and well-being of all our guests. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Brian T., Pearl City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location around the LA area. Close to the 405 freeway. Near to LAX airport. The toilet need to be upgraded (very slow and sometimes need to flush several times) and the shower pressure could be more stronger.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Brian T,Thank you for your feedback! We're glad to hear that you found our location convenient for exploring the LA area and appreciated our proximity to the 405 freeway and LAX airport. We apologize for the issues you encountered with the toilet and shower pressure. Your comments will be shared with our maintenance team for improvement. We appreciate your input and hope to have the opportunity to welcome you back for a more comfortable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 8, 2024
Dear Angelica,Thank you so much for your perfect rating! We're thrilled to hear that you had an outstanding experience with us. Providing excellent service and facilities is our top priority, and we're delighted that we met your expectations. We truly appreciate your feedback and look forward to welcoming you back for another exceptional stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 7, 2024
Dear Jennifer,Thank you for awarding us a five-star rating! We're thrilled to have provided you with an exceptional experience during your stay. Delivering top-notch service and comfort is our utmost priority, and we're grateful for your positive feedback. We look forward to welcoming you back for another memorable stay in the future!Sincerely, Hotel Manager

8/10 Good

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Usually when staying in LA I’m skeptical because a lot of times the pictures look a lot better then the actual rooms..BUT HERE!!! True to picture the rooms were very clean and cozy, great rates, nice variety at breakfast, parking is not expensive and is right there under building, if you need late check out first hour is free and the next hour is a small fee…I have no complaints here would definitely stay here again..The guy at the desk night was super helpful, and patient.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 5, 2024
Dear Ruby,Thank you for taking the time to share your positive experience! We're thrilled to hear that our rooms lived up to the pictures, were clean and cozy, and that you appreciated the great rates and breakfast variety. It's wonderful that the parking was convenient and reasonably priced. We're also glad the late check-out option worked well for you. Your kind words about our helpful and patient staff are truly appreciated. We look forward to welcoming you back for another enjoyable stay when you're in LA!Sincerely, Hotel Manager

8/10 Good

Cindy, Lancaster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Extremely kind and welcoming. The room was clean and comfortable, I liked that the elevator doesn’t work without a hotel key, made it feel safer. My only complaint is the hallways had a funky odor in them but besides that the room was great and the breakfast they serve is fantastic. Would stay here again.
Response from Hotel Manager on Jan 18, 2024
Dear Cindy,Thank you for the positive feedback and the 4 out of 5 rating! We're delighted to hear you appreciated our amazing and welcoming staff, clean and comfortable rooms, and the added security feature with the elevator key. We apologize for the odor in the hallways and appreciate your understanding. It's fantastic to know you enjoyed the breakfast. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

10/10 Excellent

ARTHUR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear ARTHUR,Thank you for choosing our hotel and taking the time to share your satisfaction with a 5-star rating. Your encouraging feedback motivates our staff to continually improve hospitality and guest comfort. Serving guests like you is a pleasure, and we look forward to the opportunity to welcome you again soon.Sincerely,Hotel Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for events at Kia Forum. Friendly, efficient employees
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Mary,Thank you for your perfect flawless rating! We're delighted to know that our convenient location for events at Kia Forum and our friendly, efficient employees contributed to your positive experience. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities
I was extremely pleased with this property. The hotel and my room were very clean and the decor was nice.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Debra,Hello! We're delighted to hear about your positive experience at our property! It's wonderful that you were pleased with the cleanliness of the hotel and your room, as well as the overall decor. Thank you for taking the time to share your feedback. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

Richard

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Richard,We appreciate your 3 out of 5 review and value your insights. Your opinions are crucial for our improvement. Please share specific suggestions to enhance our service from 3 to 5. Your feedback is highly appreciated, and we look forward to the opportunity of welcoming you back for an improved experience soon.Sincerely, Hotel Manager

10/10 Excellent

Leonel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Convenient
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 11, 2024
Dear Leonel,Thank you for the positive review! We're delighted to hear that you found our accommodations clean and convenient. Your satisfaction is our priority, and we look forward to providing you with the same level of excellence during your future stays. If there's anything specific you appreciated or if you have any suggestions for improvement, please let us know. We appreciate your feedback!Sincerely, Hotel Manager

10/10 Excellent

Marco Tulio

Stayed 4 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Marco Tulio,Thank you for staying with us and providing a 5-star review of your experience. We value your input and are happy to learn that you enjoyed your stay. Your review will inspire us to continue striving to give the best possible service to our guests. We hope you'll come back soon!Sincerely, Hotel Manager

10/10 Excellent

Pamela, Kailua

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 22, 2024
Dear Pamela,Hello! We're thrilled to learn that your stay was enjoyable. Ensuring our guests feel welcome and comfortable is our priority, and your positive experience validates our efforts. Your feedback motivates us to maintain the standard of excellence, and we look forward to welcoming you back for another wonderful visit soon!Sincerely, Hotel Manager

2/10 Terrible

Mathy

Disliked: Cleanliness, property conditions & facilities
There were roaches in my room.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Mathy,We appreciate you sharing your experience, and I apologize for any disappointment you may have encountered. Your concerns are important to us, and we are committed to investigating and addressing them to enhance the quality of our guest's stays. Please consider giving us another opportunity, and we hope to welcome you back soon for an improved experience.Sincerely, Hotel Manager

10/10 Excellent

April

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean quiet
Response from Hotel Manager on Feb 8, 2024
Dear April,Thank you for your feedback! We're delighted to hear that you found our hotel to be nice, clean, and quiet during your stay. Providing a peaceful and comfortable environment for our guests is important to us. We appreciate your kind words and hope to welcome you back for another enjoyable visit soon!Sincerely, Hotel Manager

8/10 Good

Bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Bryan,Thank you for your rating. If there are specific aspects you enjoyed or areas where we can improve to earn a higher rating next time, we'd appreciate any feedback you'd like to share. Your satisfaction is important to us, and we hope to have the chance to enhance your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

David

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear David,We're thrilled to learn that your stay at our hotel was excellent. Our team is dedicated to delivering top-notch service, and your fantastic ten-star review is truly appreciated. It inspires us to maintain our commitment to ensuring your satisfaction. We eagerly anticipate your return and the opportunity to provide you with another outstanding hotel experience.Sincerely, Hotel Manager

2/10 Terrible

Justin

The hotel manager lost his cool with me for whatever reason. Told me I can never stay with them again.
Stayed 8 nights in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Justin,Thanks for sharing your feedback. Based on your comments, I have personally taken action to investigate these claims. We take this very seriously, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Management.

10/10 Excellent

Raina, N Las Vegas

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Raina, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

10/10 Excellent

Doreen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - we had a room with two queens and a double which was perfect for our family outing to the Chargers game. Very conveniently located close to airport and SOFi stadium. Breakfast included hot items and was convenient.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Doreen,We're thrilled to hear that you had a great stay and that the room with two queens and a double was perfect for your family outing to the Chargers game. It's fantastic that the location near the airport and SOFi stadium was convenient for your plans. We're also glad you enjoyed the hot breakfast. Thank you for choosing us, and we look forward to seeing you again on your future trips!Sincerely, Hotel Manager.

2/10 Terrible

Jeri

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. In every way!
Stayed 1 night in Oct 2023
Response from Hotel Manager on Dec 23, 2023
Dear Jeri,We're sincerely sorry to hear about your negative experience. Your satisfaction is our priority, and we would like to learn more about the issues you encountered to address them appropriately. If you're open to providing more details, please contact us directly so that we can work to improve and make amends. Thank you for sharing your concerns.Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
I made a reservations for a 1 day stay with a jacuzzi to visit for Rams VS New Orleans game. I was glad I did because after the walk. It was so refreshing and it was convenient to walk to Sofi stadium. The staff was friendly, hotel was very clean, and breakfast was very good.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Guest,Thank you for your positive review! We're delighted to hear that you had a nice stay with us and enjoyed the convenience of walking to SoFi Stadium. It's wonderful to know that the jacuzzi, friendly staff, clean facilities, and a good breakfast added to your positive experience. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prince the General Manager is very helpful and very caring when we arrived. We got checked in immediately and got a room overlooking the pool on the top floor. The room was better than we imagined... Roomy, comfortable, large TV and close to the elevator and the secluded secure parking under the Hotel. On our next trip to LA we will certainly stay at this Best Western Plus...
Stayed 4 nights in Dec 2023
Response from Hotel Management on Dec 22, 2023
Dear John,Greetings from the Best Western Plus Suites Hotel - Los Angeles LAX Airport. Thank you for sharing your wonderful experience! We're thrilled to hear that Prince, our General Manager, provided helpful and caring service, ensuring a smooth check-in and a great room overlooking the pool. We're delighted that you found the accommodations roomy, comfortable, and well-appointed. It's fantastic to know you enjoyed your stay, and we look forward to hosting you again on your next trip to LA.Sincerely, Hotel Management

10/10 Excellent

Eugene V

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Dear Eugene V,Thank you for the perfect rating! We're thrilled to have provided you with an awesome experience. Your satisfaction means the world to us, and we look forward to continuing to meet or exceed your expectations in the future. If there's anything specific you loved about your stay, we'd love to hear it!Sincerely, Hotel Manager

8/10 Good

Miguel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal is very nice and have a posivitve attitude. Me gusta el lugar, el personal son muy ables..
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Miguel,Thank you for your kind words! We're delighted to hear that you found our staff to be very nice with a positive attitude. Providing exceptional service is our priority. We appreciate your feedback and look forward to welcoming you back for another positive experience.Sincerely, Hotel Manager

10/10 Excellent

Nalesha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear Nalesha,We were pleased to hear that your time at our hotel was fantastic. We are dedicated to giving our visitors the greatest service we can. Your ten-star review encourages us to continue giving you our all because it validates our efforts. We hope to see you very soon!Sincerely, Hotel Manager

8/10 Good

Joseph

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Joseph,We are grateful for your four-star review, which shows that you had a good experience during your visit. We'll make sure to share your feedback with all staff members and take into account any guest remarks as part of our continuous efforts to improve our service. Once again, thank you for selecting our hotel. We look forward to seeing you soon!Sincerely, Hotel Manager

6/10 Okay

Melania

Liked: Cleanliness
Check in process was hectic but overall it’s an okay place to stay if you want something less expensive
Stayed 1 night in Oct 2023
Response from Hotel Manager on Dec 16, 2023
Dear MelaniaThank you for sharing your thoughts on your recent stay. We appreciate your feedback on the check-in process, and we're pleased to hear that overall, your experience was satisfactory. We value your input and strive to improve our services. We hope to have the opportunity to welcome you back for an even better stay.Sincerely, Hotel Manager

8/10 Good

bonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They charge $20 round trip for the airport shuttle. I did not find that out until after booking.That would have been ok except that we waited 35 minutes to be picked up.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Bonny,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the airport shuttle service. Your feedback is invaluable, and we'll address this delay to ensure a more efficient and timely service for our guests. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

8/10 Good

J. Ethan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Manager on Feb 6, 2024
Dear J. Ethan,Thank you for your rating! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there is anything specific that we can improve upon to earn a higher rating from you in the future, please let us know. We value your patronage and hope to have the opportunity to serve you again soon!Sincerely, Hotel Manager

10/10 Excellent

Jerome

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was friendly and accommodating; room was clean, quiet 🙂
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 9, 2023
Dear Jerome,I appreciate the compliments! We are overjoyed to learn that your accommodation was peaceful and clean, and that our staff was amiable and accommodating. Our top goal is your pleasure, and we eagerly await your return for another wonderful visit.Sincerely, Hotel Manager

8/10 Good

Renee

Traveled with family and small children
Liked: Staff & service, amenities
This hotel was clean and we felt comfortable there. The bed was amazing! The breakfast was good too! We will stay here again.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Renee,Thank you for your wonderful review! We're delighted to hear that you found our hotel clean and comfortable, with an amazing bed for a restful night's sleep. It's fantastic that you enjoyed the breakfast as well. We can't wait to welcome you back for another enjoyable stay. Your satisfaction is our priority!Sincerely, Hotel Manager

10/10 Excellent

Gaiying

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Gaiying,Thank you for the perfect score! We're thrilled to hear that you had a wonderful experience. Your feedback is truly appreciated, and we look forward to welcoming you back for another 10 out of 10 stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 28, 2023
Dear Kelly,We sincerely appreciate your choice to stay with us. Your feedback brings us great joy, and we're thrilled to hear that everything went smoothly and our location suited your needs perfectly. It was a pleasure hosting you, and we look forward to welcoming you back as your preferred choice whenever you're in our area. Anticipating your next visit with eagerness!Sincerely, Hotel Manager

8/10 Good

Sean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Sean,Thank you for your rating and for choosing our hotel. We're glad to see that you had a positive experience overall. If there's anything specific you'd like to share about your stay or any suggestions for improvement, please let us know. We value your feedback and hope to welcome you back in the future for an even better experience.Sincerely, Hotel Manager

10/10 Excellent

Latrelle

Stayed 4 nights in Oct 2023
Response from Hotel Manager on Nov 16, 2023
Dear Latrelle,Greetings! We were happy to read that you enjoyed your stay with us. We're committed to providing excellent service, and your positive review is a confirmation of our efforts. We hope you'll visit again soon!Sincerely, Hotel Manager