Reception

Reviews of Capital CityCenter Hotel

3 out of 5
Capital CityCenter Hotel
1961 Douglas St, Victoria, BC

Reviews

8.2

Very Good

Rating 10 - Excellent. 328 out of 1000 reviews" "
Rating 8 - Good. 474 out of 1000 reviews" "
Rating 6 - Okay. 127 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Edward

Liked: Cleanliness, staff & service, room comfort
Good value for money
Value for money property is a great choice. Area is on the fringe of rough although walkable to harbour and Chinatown.
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very quiet at the hotel. Staff friendly. Very close to everything I needed.
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay with a parking spot ! Also closer to many attractions in victoria !
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Room was a bit smoky and the overall condition of things was pretty run down.
Stayed 1 night in Mar 2020

10/10 Excellent

kc, vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and spacious room. The bed was clean and comfy
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
I had issues with my door and was in a rush to go to event and my door wouldnt lock. So i asked and was told to leave it until maintenance came. I refused so i was moved room but didnt feel like the staff cared
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Excellwnt value for location. Batheoom has a batural flow vent which means,cold outsode, cold inside bsthroom. Very very very good value for Vicotora
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money and excellent location.clise to downtown and events at the Save On Foods Centre.
Stayed 3 nights in Mar 2020

6/10 Okay

Kay, Toronto

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
The property was outdated and the room wasn't clean. Overall i'd give this motel a 2 star but again it is a motel so lower your expectations. The man at check in was very nice and friendly making it a pleasnt check in experience. The area is probably better in peak season, I was told to be mindful of my car and belongings and to beware or certain areas due to lots of homeless and drug addicts, that made me very uneasy. I only stayed for 1 night and thats all I would recommend especially if you're travelling alone. Might be a better option for peak summer months when there are lots of tourists and other people around.
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very bad. Actually there was almost no device or help available at all. Receptionist at check in was incredibly rude, no help with bags, no room service or wifi (is there any hotel that doesn’t have wifi now?!). I expected waaaaaay more for the price I paid.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Upgraded our room and had amazing service. Will definitely return and reccomend this hotel.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, clean rooms, but paper-thin walls
Nice staff. Centrally located with clean rooms. The shower temperature was not well regulated (from scalding to cold) at 6 am. The walls were paper thin! Our neighbour was chatting in a moderate tone until 2 am, and we could hear their entire conversation (while trying to sleep). Not sure I will stay again if I have a work engagement in the morning.
Stayed 1 night in Feb 2020

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Comfy bed!! Nice staff, quiet rooms!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean, the only minor issue was that the heater made quite a bit of noise
Stayed 1 night in Feb 2020

10/10 Excellent

Taona

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice and affordable! Best omette ever at the onsite restaurant
Stayed 2 nights in Feb 2020

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice room but uncomfortable bed
We like the room for the space but unfortunately the bed was super uncomfortable which is unusual for this hotel given it was one of their best rooms.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Priced well, stayed 5 days. Staff helpful, parking is decent, wifi works well. Beds comfortable
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is walking distance to downtown, there is free parking across the street, good bed, the heater is hard to control , with a set point of 70 the room still over heated to what felt like 80 and it did run most of the night until I turned it of. Overall good for the price , but there were numerous large dogs in the hallways, so if you have allergies I would not stay here.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Not the best hotel. Good for the price but bed was very uncomfortable. Will not go back.
Stayed 1 night in Feb 2020

8/10 Good

Debbiegal, Comox

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are always friendly and accomadating. The restaurant and pub are always good and the service is fast and friendly.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a clean, centrally located hotel but they requite a $200 deposit which is not stated when booking.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel. I had a car and they had free parking across the street in a small parking lot which was a huge bonus. I’ve stayed closer to downtown before and paid a lot for parking. The room was clean and spacious. When I had a problem with the phone not working the fixed it straight away. The staff very friendly. The bar was super friendly and the lady who worked there plus the locals who also visit made me very welcome as I was traveling alone. The menu in the restaurant for breakfast was great and again the staff were super helpful and friendly. I would stay here if I were to visit Victoria again.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Karen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean newly renovated room for a great price
Stayed 2 nights in Feb 2020

4/10 Poor

kate

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good time this time
Was in cor a surgwry from out of town and needed a room that was easily accessible. It was a great room but my family and I wanted a tub as opposed to a wheelchair shower (which was lovely to be sure). Was however moved to a room that had a dirty, very yellow tub in it. There was very poor access to outlets, and when I moved the bedside table a little to get to one, there was a used tampon applicator and other disgusting items there. Worse was that it was so far from the elevator or exit that O could.not get out. I got faint and had to be assisted back. There was no wheelchair or even a luggage trolly so had to be pulled back on trash bags. Luckily they were at least clean. This led to having to stay another night as I could not .ake it out the door. I loved my previous stays but don't see myself doing it again, though some of your staff are very good.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
We were booked for a queen size bed, we only given a double size bed and a very suffocating room, with a strong unpleasant odor. The heater is loud and made it hard to fall asleep.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Clean and comfortable we have stayed before friendly staff
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Aksana

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found the hotel clean and the location for the Save On Foods Memorial was around the corner so it was easy to walk there.
Stayed 1 night in Feb 2020

6/10 Okay

Wayne, Saskatoon

Traveled with partner
Liked: Staff & service, amenities
Liked staff Didn’t like how Expedia misled us. Expedia is the last company I would ever deal with in the future
Stayed 13 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Very comfortable spot. Beds comfortable. Unfortunately the room was chilled even though there was a heater we had to ask staff how to work it but I think with the placement of the heater in the room it was not enough to heat the whole room
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
We've stayed a few times here and enjoy the location and super friendly staff. The building is in need of some updates but on the whole it's very clean and management will address any concerns effectively.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to the hockey arena. Easy parking. Very neat and clean. Friendly lady at desk
Stayed 1 night in Feb 2020

6/10 Okay

Jim, Bonney Lake, WA

Traveled with partner
Liked: Cleanliness, staff & service
Older hotel that's been updated some time ago. Overall clean, staff friendly, parking OK. The rate was significantly lower than other properties in same area. Only negative was the street noise at night, building flanked on three sides. On site restaurant has a broad menu, service quick, welcoming and efficient. Food was good. If you want a clean and friendly place, nothing fancy, at a good price in downtown, this will do it.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Over all property was good but when you open the curtains to look out you see old sheets of plywood laying across the roof of the lobby driveway entrance, looks dilapidated.
Stayed 1 night in Feb 2020

8/10 Good

Toni, Parksville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent deal for downtown Victoria. It’s clean and staff is friendly. Next time I’ll phone ahead and request a room with a balcony. Could use another blanket in the room, some people don’t but I get very cold and I don’t like the heater on all night. Overall, I would love to stay here again.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020