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Reviews of Carmel Valley Lodge and Resort

3.5 out of 5
Carmel Valley Lodge and Resort
8 Ford Rd, Carmel Valley, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 86 out of 152 reviews" "
Rating 8 - Good. 43 out of 152 reviews" "
Rating 6 - Okay. 11 out of 152 reviews" "
Rating 4 - Poor. 8 out of 152 reviews" "
Rating 2 - Terrible. 4 out of 152 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Mar 2024
Response from Proprietor on Apr 18, 2024
We hope you can visit with us again. We enjoyed having you as our guest.

10/10 Excellent

Ketty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was friendly and welcoming. They even went out of the way to provide a takeout breakfast since we had to leave early. The property was very clean and our room was charming.
Stayed 2 nights in Mar 2024
Response from Proprietor on Apr 12, 2024
It's always our pleasure doing the extra things that make our guests happy. Thank you for choosing us.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Proprietor on Mar 6, 2024
Thank you for sending us a review. We appreciate the feedback.

8/10 Good

Janet

Stayed 1 night in Feb 2024
Response from Proprietor on Apr 12, 2024
Thank you for staying with us. We appreciate every guest and the choice you made to stay with us.

10/10 Excellent

Joy Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service are exceptional! Very clean and convenient to the valley and Big Sur! We highly recommend this property to anyone visiting the area.
Stayed 1 night in Dec 2023
Response from Julia on Feb 16, 2024
We are happy we could make your little get away a happy one and we hope to see you again.

10/10 Excellent

KayLynn

Great find.
Great find in the area. It also has the added benefit of having an EV charger.
Stayed 2 nights in Dec 2023
Response from Julia on Feb 16, 2024
Thank you for staying with us. We're happy you had a good experience.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely weekend stay and will definitely be back! Beds were comfy, the location was quiet and beautifully landscaped, and the hot tub was great. Very clean property. We really appreciated the nice front desk staff and breakfast cooks, they were very friendly and professional. Amazing and plentiful hot and cold breakfast, including frittata, croissants, fruit, yogurt, juice and coffee/tea, etc. WOW!
Stayed 2 nights in Nov 2023
Response from Proprietor on Dec 2, 2023
Thank you so much for your kind words. It was our pleasure having you and we hope you can return again soon. Happy Holidays!

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely oasis. Rooms are well appointed and not your typical hotel rooms. I will be back!
Stayed 1 night in Nov 2023
Response from Proprietor on Nov 9, 2023
Thank you for staying with us! We're so pleased you enjoyed your stay and we hope to see you again.

10/10 Excellent

Jammie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great atmosphere. We plan to return in the summer.
Stayed 2 nights in Oct 2023
Response from Proprietor on Oct 30, 2023
Thank you for staying with us and we look forward to your return visit in the summer.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Proprietor on Oct 30, 2023
Thank you for staying with us. We hope you will visit again.

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Proprietor on Jul 13, 2023
We're so pleased you had the great experience we strive hard to deliver to all the guest we are lucky enough to serve. Come back again soon

8/10 Good

Xi, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Proprietor on Jul 13, 2023
Thank you for staying with us. It was our pleasure having you.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Proprietor on Jun 28, 2023
We're happy you enjoyed your stay.

10/10 Excellent

Nicholas

Stayed 1 night in May 2023
Response from Proprietor on Jun 28, 2023
We're sorry we weren't the right fit for you.

8/10 Good

anahit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Proprietor on Jul 14, 2023
it was our pleasure having you stay with us

8/10 Good

Corey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super cute!
Stayed 2 nights in Mar 2023
Response from Proprietor on Mar 27, 2023
Thank you for staying with us.

8/10 Good

Kanokporn

Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
It is a lovely place with nice warm welcome feeling. Although The room decors are outdated but they are well maintained and clean. There is a community park nearby and it is perfect for dog walking. Also, fresh- made breakfast is a nice touch.
Stayed 2 nights in Feb 2023
Response from Proprietor on Mar 3, 2023
Thank you for your review. We take each one seriously and use them to improve our services. The furnishings in our rooms are actually only about 5-years old and were chosen for their "traditional" feel and to be unlike anything you would find in modern hotel rooms. We're always looking for unique ways to differentiate our property from the "norm". Happy Travels.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Proprietor on Mar 25, 2023
Thank you for taking the time to post a review!

8/10 Good

Arshdeep

Stayed 2 nights in Feb 2023
Response from Proprietor on Mar 25, 2023
Thank you for the time you took in posting a review. Happy travels

8/10 Good

Gregg

Business traveler
Liked: Cleanliness, staff & service, room comfort
The staff, particularly the woman handling breakfast, were very nice and accommodating. The grounds are lovely. The room itself was a little run down and had a hodge podge aesthetic (numerous colors of paint, patterns on wall
Stayed 2 nights in Feb 2023
Response from Proprietor on Feb 23, 2023
Thank you for your comments. We take every one of them to heart and use them to get even better.

4/10 Poor

Karen

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When we booked this hotel room, it indicated that there was a king size bed with a fireplace in the room which was not the case. The hotel description also indicated that that there was a pool, hot tub and a fire pit all of which were not functioning during our stay. Expedia needs to do a better job of ensuring what amenities are available during what time of the year for their hotels as I never would’ve booked this hotel knowing that the hot tub was not in use.
Stayed 1 night in Feb 2023
Response from Proprietor on Feb 13, 2023
Without exception, every single room on our property has CA King size beds and a fireplace. Our pool has always been "seasonal" and we actually chose this year's mid-winter season to do our Pool Facelift. We're sorry you were not properly advised of our "seasonal" policy when making your reservation. Because your stay coincided with a rainstorm, we were not able to light the firepits. It is always our desire to make our guests comfortable and happy and we're sorry we were unable to meet your expectations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Proprietor on Feb 6, 2023
We're happy that you enjoyed your stay. Safe travels and we hope to see you again.

10/10 Excellent

Candie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was large and had a nice gas log fireplace. Very relaxing and clean. The staff was very friendly and professional. We left before breakfast was served but the lady preparing breakfast sent food with us....it was delicious!
Response from Proprietor on Jan 19, 2023
We're so happy you chose to stay with us. It was our pleasure having you. We hope you can visit with us again.

10/10 Excellent

Ying

Liked: Staff & service, amenities, property conditions & facilities
beautiful
Response from Proprietor on Jan 19, 2023
Thank you! We enjoyed having you stay with us.

10/10 Excellent

Ying

10/10 Excellent

Arlene

Stayed 1 night in Oct 2022
Response from Theresa on Nov 23, 2022
We are so happy you stayed here. Please come again and enjoy the the new things we do make happy memories! Thank you!

10/10 Excellent

Kaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming lodge in a beautiful town. Very friendly staff, homemade breakfast provided and clean and spacious rooms
Stayed 3 nights in Oct 2022
Response from Theresa on Nov 23, 2022
Thank you for your kind review. We are blessed to have nice guests like you. We hope to see you soon.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Appalled by rudeness
The man at check-in was so incredibly rude and demeaning, I was shocked by his behavior. The room was extremely stuffy and we learned there is no air conditioning (Carmel Valley gets very warm in the summer). We love the area but will happily support other hotels that are kind and welcoming.
Stayed 2 nights in Jul 2022
Response from Proprietor on Jul 16, 2022
We tried very hard to grant your many requests and we're sorry you had a bad experience. There is only one hotel in the valley that currently has AC and we're all trying to do so given the recent weather changes. We actually do have air conditioning in some rooms and will be completing our installs in all rooms soon.

6/10 Okay

Michael

Liked: Staff & service
Nice views and cabin vibe
Stayed 2 nights in Jun 2022
Response from Proprietor on Jun 14, 2022
Thank you for staying with us. It was our pleasure.

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this without knowing about it…..beautiful location and surroundings. Staff was super nice. Almost like a B&B type atmosphere. Nice pool.
Stayed 1 night in May 2022
Response from Proprietor on Jun 14, 2022
Thank you Greg, we were really happy having you as a guest and we hope to see you again someday.

8/10 Good

Hortencia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great.
Stayed 2 nights in May 2022
Response from Proprietor on Jun 14, 2022
It was our pleasure having you stay with us.

4/10 Poor

Finlay

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was nice and the grounds! But we got on site at around 1 pm and flew in from So Cal and we had to pay an additional 15.00 dollars an Hr for early check in so I was charged an additional 30.00 I have never been charged for early check in!
Stayed 2 nights in May 2022
Response from Proprietor on May 18, 2022
We're really sorry about the need for an early check-in fee. With lingering limited staff availability, and as many requests for late check-outs as we get for early check-ins both of which leave no time to clean a room, we find it necessary to charge extra for both early check-ins and late check-outs. We hope that as things settle back to normal again, the need for these charges will go away. We hope we met your expectations otherwise.

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Kara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great location! Perfect little place!
Stayed 2 nights in Apr 2022
Response from Proprietor on May 18, 2022
We're so happy you chose to stay with us. It was our pleasure having you and we wish all your future travels to be safe and enjoyable.

8/10 Good

Jia

Liked: Staff & service
Stayed 1 night in Apr 2022

8/10 Good

Harry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Proprietor on May 18, 2022
Thanks for sending us a review. We really do use them to improve

10/10 Excellent

Alie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, close and a little quirky
Great location - walking distance to village. Short drive to hiking trails. Comfy rooms. Nice pool and small hot tub. Some kid friendly stuff like garden gnomes, and giant chess board add to the charm, (although the singing wishing well can be a bit annoying). Great gift shop with handmade items. Definitely will stay again.
Stayed 2 nights in Feb 2022
Response from Juliana on Mar 8, 2022
Thank you for your review! Also thank you again for staying with us. We hope to see you again real soon. Sincertely, Carmel Valley Lodge staff

10/10 Excellent

Petri

Stayed 1 night in Feb 2022

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
This was a quaint, enjoyable lodge. The service was excellent and made the whole stay excellent. There were a few quirks like a noisy fridge and difficulty with the room heater being at 80 F with the thermostat off. We were able to work around this and again, the serve was so good that this was just a minor convenience. The breakfast was excellent and we enjoyed the fire pit and the hot tub as well. Great stay. We will return.
Stayed 2 nights in Feb 2022
Response from Juliana on Mar 9, 2022
Thank you so much for the wonderful review. We hope you come and stay again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room at a great price for the area
Cozy, quaint out of the way lodge with a beautiful room, friendly staff and exceptional service! Loved our stay. Off the beaten path a little but still in easy driving distance of Monterey, Pebble Beach area with nice mom & pop type restaurants around the corner. We will definitely be back.
Stayed 2 nights in Feb 2022
Response from Proprietor and Staff on Feb 9, 2022
How lucky are we to have such great guests! We're so thankful to be in this business and so appreciative of the guests who stay with us. Hope to see you again soon.

10/10 Excellent

Catherine

Stayed 1 night in Jan 2022
Response from The entire staff on Feb 5, 2022
We appreciate the feedback, and we hope you can visit with us again soon.

10/10 Excellent

Benjamin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from The Staff on Feb 5, 2022
Thank you for the feedback. We hope to see you again soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Fine
Our stay at the lodge was...fine. The good: it was pet friendly and very convenient - we could bring our dog everywhere, even to breakfast, and there was a park nearby to play fetch with him. The hot tub was a nice perk, especially on colder nights. The not-so-good: The walls of the hotel are super thin - I could hear my neighbours sneeze. The fireplace, which seemed too good to be true, was. It was just a heater with a fake fire image. The room itself was worn and dated, but clean. You don’t want to spend too much time in there, but it’s a good launch pad for great hikes and wineries in the area.
Stayed 3 nights in Dec 2021
Response from Proprietor on Jan 4, 2022
Thank you for the review. We use all reviews to continue the improvements we're making to this iconic lodge.

6/10 Okay

Kenneth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Gina

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Proprietor on Nov 22, 2021
We're so happy you stayed with us and thank you for taking the time to send a review. We hope to see you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend highly! Property and staff were excellent!
Stayed 1 night in Oct 2021
Response from Juliana Front Desk on Nov 2, 2021
Thank you for the fabulous review. It was a pleasure having you stay with us. We look forward to your visit with us.

8/10 Good

Elena

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed is comfortable. Remote location but walkable to stores, restaurants, park.
Stayed 1 night in Sep 2021
Response from Inn Keeper on Oct 12, 2021
It was our pleasure having you and we hope to see you again.

10/10 Excellent

Carla

Stayed 2 nights in Aug 2021

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021

8/10 Good

John B.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Getaway Spot
A quaint although somewhat dated property. We stayed in one of the bungalows which we'd recommend. Spacious sitting area attached outside the room. If you're on a wine tasting venture perfectly located just up the road from the Carmel Valley Village. Highly recommend stopping in at the Corkscrew.
Stayed 2 nights in Jul 2021
Response from Proprietor on Jul 12, 2021
Thank you for taking the time to leave a review, we appreciate it.