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Reviews of Comfort Inn & Suites Suwanee - Sugarloaf

2.5 out of 5
Comfort Inn & Suites Suwanee - Sugarloaf
2945A Lawrenceville Suwanee Rd, Suwanee, GA

Reviews

7.0

Good

Rating 10 - Excellent. 102 out of 351 reviews" "
Rating 8 - Good. 91 out of 351 reviews" "
Rating 6 - Okay. 79 out of 351 reviews" "
Rating 4 - Poor. 34 out of 351 reviews" "
Rating 2 - Terrible. 45 out of 351 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Nicola

.
Stayed 1 night in Mar 2024

2/10 Terrible

Nicola

Stayed 1 night in Mar 2024

6/10 Okay

Sandra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
the water faucet in the bathtub was running all the time,that noise was getting on my last nerve..i can't believe all that waste of water!! breakfast at 8am there was hardly any food available that was very disappointing (they offer breakfast from 6-9am?)
Stayed 1 night in Mar 2024

8/10 Good

Lester

Stayed 1 night in Feb 2024

6/10 Okay

Mitra Richard

Traveled with family and small children, Business traveler
Liked: Staff & service
The property was well kept, quiet and clean. The breakfast can be made better with a few more variations offered. The beds were very uncomfortable, they look and feel like decades old. Blinds were dirty and seemed as if never cleaned. Room was supposed to sleep 5 but honestly could only sleep 3.
Stayed 2 nights in Feb 2024

4/10 Poor

Destini

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Røste was for two days, but they never came and cleaned the room
Stayed 3 nights in Dec 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciate how quiet, clean the hotel is and I felt safe. Convenient to I-85
Stayed 1 night in Dec 2023

8/10 Good

Madeline

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good place!
Disappointed by breakfast however nice room and clean.
Stayed 3 nights in Dec 2023

2/10 Terrible

Amanda

Stayed 2 nights in Dec 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Pay to check in early.we drove for 2 days to ss
Stayed 2 nights in Dec 2023

6/10 Okay

CAROLYN

Stayed 3 nights in Dec 2023

8/10 Good

John

Business traveler
Liked: Amenities
Stayed 3 nights in Dec 2023

6/10 Okay

Tiffany Anglin

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It sits behind another hotel. Everything i ordered on line NEVER came!!! Also my kids spilled some juice on the covers, they charged me $50!!!!
Stayed 3 nights in Nov 2023

2/10 Terrible

Renee

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a Suite through a tgied party ( Expedia ) and the main reason i booked that particular place was the indoor pool for my grandson. Upon arriving i was informed they were overbooked and a Suite was not available and they down graded me ti a standard room. I asked about the pool and was told it has been out of commission for a while and they are still working on getting it open, The shower walls are falling apart, the beds are uncomfortable and my grandson said look, there's abug crawling down the wall. i was happy to get out of there in the morning. I would never return.
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very pleasant stay
Staff was all very friendly & helpful..Hotel was quiet…I was very thankful for that.
Stayed 8 nights in Nov 2023

4/10 Poor

Amber

Traveled with family
Disliked: Amenities, property conditions & facilities
We chose this hotel because it had an indoor pool, only to get there and see a sign on the pool door saying it was closed for winter. Why are you closing an INDOOR pool for winter?! Upon walking in for check-in it smelled of marijuana. The curtains didn't close well so the parking lot lights shined in on our bed. The pull out sofa mattress had a rust stain across it. Beds were not comfortable. If we'd been planning to stay for more than one night, I'd have asked for a refund and found another place, but we were tired and only there one night so we sucked it up.
Stayed 1 night in Dec 2023

10/10 Excellent

Nolan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is conveniently located to everything, Walmart, Malls ,eating establishments, movie theater, you name it and located right off of Interstate.
Stayed 3 nights in Nov 2023

10/10 Excellent

Varrel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff
Stayed 1 night in Nov 2023

6/10 Okay

Thuy, sugar land

Stayed 1 night in Nov 2023

6/10 Okay

Matthew

Disliked: Amenities
The entire 2nd floor and elevator smelled like marijuana. It is literally impossible that the front desk couldn't smell it. Also, all 6 rooms that i booked had to redo their keys each day we were there becaue the front desk did not put the correct num ers if nights on the cards. We also booked 6 suites and they onky had 2 avaialble so we did not have enough beds for iur group. We

8/10 Good

Divya

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 2 nights in Nov 2023

8/10 Good

Barbara

Stayed 1 night in Nov 2023

6/10 Okay

Stephen, Carrollton

Stayed 1 night in Nov 2023

8/10 Good

Lowell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
We ha stayed here before and it was great. A few cleanliness issues in the common areas. The elevator, breakfast area needed some cleaning.
Stayed 1 night in Nov 2023

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was very disappointing. Dingy linens, the hotel was riddled with a thick layer of dust, outside was not kept free of garbage. It wa obviouse after a short time that housekeeping only cleaned what you could see.
Stayed 4 nights in Oct 2023

4/10 Poor

William

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Hidden fee
The hotel had a $12 parking fee and a one dollar service fee for going through the parking app. This is not a travel destination.
Stayed 1 night in Oct 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great service.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Danansi, Knoxville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well-maintained, friendly staff and good amenities. Quite the view from the elevator.
Stayed 1 night in Oct 2023

2/10 Terrible

Ericka

Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Fredy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Brittany

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrific
This place was horrible. Extremely dirty. The pull out bed is only big enough for a toddler, not even a full size. Other beds are hard and low to the ground. The room had crumbs laying around near the microwave. The bathroom was gross with hairs in the tub. Roaches came out when we turned the lights off for bed. We ended up sleeping with all lights on. We asked the front desk if they had a cleaner room, but after viewing the 2nd room it was just as dirty.
Stayed 1 night in Sep 2023

2/10 Terrible

Michele

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First floor creepy. Infested with roaches. Microwave and tv stand near frig. Dirty moldy toilet. Did. It ask for handicap shower. Had to hold the shower wand/head in my hand. Very uncomfortable. Noisy hallway because next too conference room and staff entrance/room. Did not feel safe being on first floor near the highway and bushes.
Stayed 1 night in Sep 2023

6/10 Okay

Robert

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioner not cooling. Shower head not secured and shower curtain rod barely able to hold curtain up. Breakfast food was barely warm and poor quality.
Stayed 1 night in Sep 2023

10/10 Excellent

Stanley

Stayed 1 night in Sep 2023

10/10 Excellent

Janet

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smooth check in Clean room Courteous staff
Stayed 1 night in Sep 2023

8/10 Good

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Comfort Inn property was nice, generally clean. Front Desk staff were friendly and hlpful (shout out to Rico !)We liked the complimentary breakfast.
Stayed 4 nights in Aug 2023

4/10 Poor

Ioan

Stayed 4 nights in Aug 2023

2/10 Terrible

Wei

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

4/10 Poor

Bakari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
At best a 1 star hotel
I never recieve room service for the three day stay. Trash never emptied. No fresh towels. Visibly seen roaches in the hallway. Hard to believe i was charged $100 a night to stay there. Odered a suite, the pull-out mattress was beyond filty and disgusting. No extra sheets. Per terror. I should have been given over half my money back.
Stayed 3 nights in Aug 2023

2/10 Terrible

Kaprice

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff. Close to everything you need. Some parts of the hotel were dated but still felt clean.
Stayed 1 night in Aug 2023

4/10 Poor

kyle

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Close to highway
Stayed 1 night in Aug 2023

4/10 Poor

Dennis

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Shaquille

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Areetha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and Friends Staff
I was in Atlanta for training and this is yet another location I would definitely go to again. I didn’t get to Atlanta until 2am and the check in was super fast and easy. I did call prior to just to inform them that I would reach there late and not to cancel my reservation. The lady was super nice. They have an indoor pool which I would have definitely used if I had bought any swimming gear but maybe next time. My room was really spacious, I had a King bed as well as a sofa bed microwave and refrigerator.
Stayed 2 nights in Aug 2023

2/10 Terrible

Eric

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were not up my standard
Stayed 1 night in Aug 2023

6/10 Okay

Richard

Stayed 5 nights in Jul 2023

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Staff on Jul 19, 2023
Thank you for the kind review. We hope to see you again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Way too much noise from I85 traffic! Better sound proofing in 3rd floor rooms needed!
Stayed 1 night in Jul 2023
Response from Sales Manager on Jul 19, 2023
Thank you for the review. I would like to apologize for the freeway noise you've encountered during your stay. We hope you will stay again soon and give us a chance to provide you with a stellar experience next time.