Suite, Sofabed, 2 Queen Beds, Non-Smoking | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews of Comfort Suites Speedway - Kansas City

2.5 out of 5
Comfort Suites Speedway - Kansas City
3000 N. 103rd Terrace, Kansas City, KS

Reviews

8.6

Excellent

Rating 10 - Excellent. 490 out of 1015 reviews" "
Rating 8 - Good. 353 out of 1015 reviews" "
Rating 6 - Okay. 99 out of 1015 reviews" "
Rating 4 - Poor. 48 out of 1015 reviews" "
Rating 2 - Terrible. 25 out of 1015 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kerry

Liked: Cleanliness, staff & service
It's a drive to any restaurant!
Stayed 2 nights in Mar 2024

10/10 Excellent

Toni, Downs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay!!peopke were amazing and very helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New stop for us! Friendly, convenient accessible
Stayed 3 nights in Mar 2024

10/10 Excellent

Pam

Traveled with group
The guy at check in was very friendly and kind. The beds were very comfy! The continental breakfast was good!
Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Monica

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I went to check in, I was not acknowledged. I stood while she spoke in the phone. Never looked up, never acknowledged me standing there. Customer service goes a long way. Even eye contact to acknowledge I was standing there. Unprofessional. Then both times I went down stairs she was outside smoking instead of at the desk.
Stayed 1 night in Mar 2024

2/10 Terrible

John

Disliked: Staff & service
Airline got cancelled, by them, and hotel wouldnt even consider refunding us for a Monday night. Flat out "no." Pretty rude and inconsiderate as a business policy.
Stayed 1 night in Mar 2024
Response from Bijal Barot on Mar 20, 2024
dear John,Thank you for Choosing Comfort Suites Speedway- Kansas City. We apologize for any inconvenience caused by our refund policy. While we strive to accommodate our guests' needs, our policies are in place to maintain fairness for all. Your feedback is important, and we will review our procedures to see if improvements can be made. Thank you for bringing this to our attention.

10/10 Excellent

N.J.

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Bijal Barot on Mar 20, 2024
Dear N.J,Thank you so much for your excellent rating and for choosing Comfort Suites Speedway- Kansas City, for your stay! We're thrilled to hear that you had a wonderful experience with us. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Warm regards,

10/10 Excellent

Janet

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like that this is close to speedway but not so close that you are affected by traffic of all the attractions.
Stayed 2 nights in Mar 2024
Response from Bijal Barot on Mar 20, 2024
Dear Janet,Thank you so much for your excellent rating and for choosing Comfort Suites Speedway- Kansas City,for your stay! We're thrilled to hear that you had a wonderful experience with us. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Warm regards,

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
We like the nice location.
Stayed 3 nights in Mar 2024
Response from Bijal Barot on Mar 20, 2024
Dear Jeffery,Thank you for choosing Comfort Suites Speedway Kansas City and for sharing your experience with us. We're glad to hear that you found our hotel to be a good value and that you appreciated the recent updates. We look forward to welcoming you back for another enjoyable stay in the future.Warm Regards

4/10 Poor

Kara J.

Traveled with group, Traveled with family
Fire alarm going off was so loud in the rooms and even louder in the the hallways. Not to mention false alarm at 10:30 at night.
Stayed 1 night in Mar 2024

4/10 Poor

Marsha

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall, first glance very pleasant arrival and staff were amazing and helpful. Walls are super thin and you can hear EVERYTHING….we were on the second floor so we heard every single person using the elevator all night long, we know the customer next to us has a chronic cough, the could hear the driver’s on the road outside hitting the rumble strips for crossing over the lines. So not a peaceful sleep at all. Maybe 3 hrs max were achieved. Breakfast was rough, the tops of the eggs were crusty, there was no scoops for cereal, the bananas were brown, none of the waffles makers were prepped and ready to go, the syrup container had cold syrup, overall not very prepped when beginning my morning (we went down over an hour after breakfast had started).
Stayed 1 night in Mar 2024
Response from Bijal Barot on Mar 20, 2024
Dear Marsha,Thank you for choosing to stay at Comfort Suites Speedway- Kansas City, and for sharing your feedback with us. We're delighted to hear that you found your arrival pleasant and our staff amazing and helpful.However, we're truly sorry to hear about the noise disturbances you experienced during your stay. Your comfort is our top priority, and we apologize for any inconvenience caused by thin walls and external noise. We will take steps to address these issues to ensure a more peaceful environment for our guests.Additionally, we apologize for the shortcomings you encountered during breakfast. Rest assured, we will review our breakfast preparation procedures to ensure a better experience for our guests in the future.Your feedback is invaluable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,

6/10 Okay

Courtney

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
Was just average. Wasn’t awful but there were some sketchy looking things like the taped up room numbers on the doors and the trim pulled away from the wall around the doors. The front desk lady after hours was kind of rude. Door lock was cracked and room phone didn’t work very well. But the lady who checked us in was super nice and the room we stayed in was decent.
Stayed 1 night in Mar 2024
Response from Bijal Barot on Mar 20, 2024
Dear Courtney,Thank you for choosing Comfort Suites Speedway Kansas City and for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay.We appreciate your honesty in pointing out areas where we can improve, such as the taped-up room numbers, trim issues, and the condition of the door lock and room phone. Rest assured, we will address these issues promptly to ensure a more pleasant experience for our guests in the future.We're glad to hear that you found the check-in experience pleasant and that you were satisfied with the room. However, we apologize for any interaction with our after-hours staff that fell short of our usual standard of hospitality. We will address this matter with our team to ensure consistent and courteous service at all times.Your feedback is invaluable to us as we continually strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Kip

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced for what we got.
Stayed 2 nights in Feb 2024

10/10 Excellent

Timothy

Stayed 1 night in Feb 2024
Response from Bijal Barot on Mar 20, 2024
Dear Timothy,Thank you so much for your excellent rating and for choosing Comfort Suites Speedway- Kansas City, for your stay! We're thrilled to hear that you had a wonderful experience with us. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Warm regards,

8/10 Good

William

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 2 nights in Feb 2024

6/10 Okay

Constance

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was noisy and smelled of Marijuana. Staff was nice and the motel was very clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bijal Barot on Mar 20, 2024
Dear Lauren,Thank you so much for your excellent rating and for choosing Comfort Suites for your stay! We're thrilled to hear that you had a wonderful experience with us. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Warm regards,

8/10 Good

Micah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy to see the room truly looked like the pictures not the typical pictures taken from the perfect angle
Stayed 3 nights in Jan 2024
Response from Bijal Barot on Mar 20, 2024
Dear Micah,Thank you so much for your excellent rating and for choosing Comfort Suites for your stay! We're thrilled to hear that you had a wonderful experience with us. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Warm regards,

6/10 Okay

Steven

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

6/10 Okay

John

Traveled with family
Disliked: Staff & service, property conditions & facilities
This motel is in bad need of an upgrade - very dingy and not well taken care of. Elevator made weird noises - almost afraid to ride in it. We were there in the middle of a cold snap and there was a ton of salt residue in the lobby that they never made an effort to clean. We will not stay here again!
Stayed 1 night in Jan 2024

10/10 Excellent

Delicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Caleb

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2024

2/10 Terrible

Janiyah

Traveled with family
Disliked: Staff & service
The front desk staff, Georgia, was very rude. Me and my daughter were going there to spend a night away from family as a girls night. She found it very suspicious that my daughter was the one who booked the hotel, I didn’t think it was that big of a deal because it didn’t say she had to be a certain age when booking. She proceeds to ask me for my tag number, most likely because she thought I was going to leave my 18 year old there to “party”. After I gave my tag number, I asked her why they asked for my tag number and she ignored my question and gave us a room number. My daughter did not like Georgias attitude or the way the room smelled like cigarette smoke. My daughter was so uncomfortable that she just wanted to go home. I went back at around 10pm to check out because I just didn’t want to deal with it in the morning. Once I stated that I wanted to check out, Georgia says’ “that’s odd.” I really wish my daughter didn’t have to experience being treated like that when she did nothing wrong.
Stayed 1 night in Jan 2024

8/10 Good

Jumal

Stayed 2 nights in Dec 2023

4/10 Poor

Sarah

Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Lana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bernard

Stayed 1 night in Jan 2024

2/10 Terrible

Leidy Johana Torres

Stayed 1 night in Jan 2024

8/10 Good

Leslie

Liked: Amenities, property conditions & facilities
I paid for a suite, but it was a handicapped suite. Next day, they moved us to smaller room. They were nice about it. Thought maybe I’d get a little discount, but since I went thru Expedia, they weren’t able.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason

Stayed 1 night in Dec 2023

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Secluded Hotel
The stay was really good, check-in was smooth.
Stayed 3 nights in Dec 2023

6/10 Okay

Terri

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs updated. Holes in doors and walls. Huge portions of hall carpet torn up. No mirror in room . Just hangers where it used to be
Stayed 2 nights in Dec 2023

8/10 Good

Anita

Traveled with family
Liked: Cleanliness
spacious rooms
Stayed 1 night in Dec 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Carol

Traveled with family
Liked: Staff & service, property conditions & facilities
Great location but the walls and drapes are dirty and when I opened the microwave there was a an uneaten microwaveable bowl of Mac and cheese in there.
Stayed 1 night in Dec 2023

10/10 Excellent

Renea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Not as good as in the past
We've stayed at the Comfort Suites Speedway - Kansas City several times and always enjoyed the convenient location and friendly service. This time, however, we were disappointed with the overall quality and cleanliness of the room. There was a weird odor when we walked in (smelled like food and trash). The carpet was ripped in the hallway and things just looked worn out. It's definitely time for a remodel.
Stayed 2 nights in Dec 2023

8/10 Good

Denise

Stayed 1 night in Dec 2023

8/10 Good

Jermaine

Liked: Staff & service
Stayed 3 nights in Dec 2023

2/10 Terrible

Tarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not at all what was advertised. Very dirty and falling apart.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cyndi

Stayed 1 night in Dec 2023

8/10 Good

Abbey

Stayed 2 nights in Dec 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to and a nice quiet location.
Stayed 2 nights in Dec 2023

8/10 Good

Katherine

Liked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and good breakfast. Disappointed that the pool was closed
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, staff & service, amenities
Outside of the front door was a bunch of trash and a broken bench. The pool was closed and we didn’t know it before our stay. The bathroom just looked worn out. The faucet on the sink was loose. The staff were friendly and the bed was comfortable so overall a good experience. Just a few cosmetic things that need some attention. Thanks!
Stayed 1 night in Dec 2023

8/10 Good

Lori

Stayed 2 nights in Dec 2023