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Reviews of Courtyard by Marriott Birmingham Homewood

3 out of 5
Courtyard by Marriott Birmingham Homewood
500 Shades Creek Pkwy, Homewood, Birmingham, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 244 out of 466 reviews" "
Rating 8 - Good. 133 out of 466 reviews" "
Rating 6 - Okay. 55 out of 466 reviews" "
Rating 4 - Poor. 19 out of 466 reviews" "
Rating 2 - Terrible. 15 out of 466 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amy, The woodlands

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located conveniently to Brookwood Baptist Hospital
Stayed 1 night in Apr 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here! Clean hotel and friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic reception.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Mike, Escondido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at this hotel when we are in town. The housekeeping never attempted to clean and restock our room — had to ask twice and all we received were fresh towels. Toilet paper was not restocked and had to go to the front desk multiple times to replenish the coffee for the coffee maker. This is not the first time this has happened to us at this same hotel. The mattresses on the beds are a bit hard. Regardless, we had a lovely stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

Vickie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, quiet, and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area close to the Dr office I had to visit
Stayed 1 night in Jan 2024

4/10 Poor

Alec

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
All non-alcoholic drinks were $5.50. for a bottle of soda... Food was missing an order and was outrageously priced as well as was the price of the rooms. I went down to purchase another room for my party. The room was going to be 199.00$. charged my card 260.00$! Just a price gouging company sheesh. If you like hidden fees, this is the hotel for you!
Stayed 2 nights in Jan 2024

8/10 Good

Tina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could really do a coffee bar for the guests and have a better breakfast option
Stayed 2 nights in Jan 2024

10/10 Excellent

Hannah

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rhiannon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice and the hotel was very nice
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very nice and clean. Easy access to Brookwood Women’s Medical center.
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Bed was hard Thermostat didn't work consistently Very noisy in the mornings with heavy doors slamming up and down the hallway, especially the exit door
Stayed 1 night in Dec 2023

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view
Stayed 1 night in Dec 2023

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Cody

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sheena B. on Dec 21, 2023
Thank you for your feedback. It is unfortunate two tornadoes directly affected our area during your stay. We hope to see you in hopefully better weather in the future.

8/10 Good

Judy

Stayed 2 nights in Dec 2023

10/10 Excellent

Kelley

Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Stayed 2 nights in Nov 2023
Response from Sheena B on Dec 21, 2023
Thank you for your feedback!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff very friendly clean great nights sleep
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay at quite a few hotels during the year and this one was one of the best. The staff very friendly, the room clean and quiet. Even my wife was impressed.
Stayed 1 night in Nov 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I am not sure why online check in is offered if I still have to go to the desk and wait to check in. They use some heavily scented air freshener throughout the property. The ice I got out of the ice machine even tasted like it. The housekeeping service woke me up early cleaning the room next door. Overall will not stay again for those reasons but it was clean and fine if you can stand the air freshener.
Stayed 1 night in Oct 2023

6/10 Okay

Shandra

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service
Communication on receipt and breakfast are not clear
Stayed 1 night in Oct 2023

8/10 Good

Laurie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat Customer
This location works well for the work related trade show I was attending. Quiet, well maintained. Rooms with king size bed are small for two people. The walk-in shower and large closet are nice!
Stayed 5 nights in Sep 2023

8/10 Good

Drew

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Heather

Traveled with family
Liked: Staff & service, property conditions & facilities
Got in late after a long drive and so happy to see a lovely, clean room. Check in was a breeze. Check out is noon! That’s great to get some rest.
Stayed 1 night in Aug 2023

10/10 Excellent

Cameron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and room was clean, will definitely stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Stayed 2 nights in Jul 2023

8/10 Good

Marilyn, Navarre

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, except we were there with several groups of high school baseballers. Couldn't enjoy the pool, to crowded and busy
Stayed 1 night in Jul 2023

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Jul 2023

6/10 Okay

Douglas

Liked: Cleanliness, property conditions & facilities
Bed and pilows wonderful
Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

10/10 Excellent

Jasmine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Ruby

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed was much smaller than advertised
Staff was very good. Bed advertised as king but beware it was much smaller.
Stayed 3 nights in May 2023

8/10 Good

Charles, Baton Rouge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in May 2023
Response from Sheena B. on May 10, 2023
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, I love the fact that I had outside access at all times. Beds were very clean
Stayed 2 nights in May 2023
Response from Sheena B. on May 10, 2023
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, Market and Target across the street for essentials. Short easy drive to the zoo and area restaurants. Would def stay again.
Stayed 2 nights in Apr 2023
Response from Sheena B. on May 10, 2023
Thank you for staying with us! We hope to see you again soon.

6/10 Okay

Annie Kate

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Front desk was wonderful. Jonah couldn't have been nicer and more professional. Everyone I encountered was lovely. The hotel is old, smelly, and the beds and pillows are incredibly uncomfortable. I'm on my way to a chiropractor after sleeping there for 2 nights.
Stayed 2 nights in Apr 2023

10/10 Excellent

Ramona, Valley Head

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So quiet and conveniently located to Brookwood Hospital.
Stayed 1 night in Mar 2023
Response from Sheena B. on May 10, 2023
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and our room was very comfortable.
Stayed 1 night in Mar 2023

10/10 Excellent

Roshunda

Stayed 1 night in Mar 2023

8/10 Good

William

Stayed 1 night in Feb 2023

10/10 Excellent

Melinda

Stayed 1 night in Feb 2023

10/10 Excellent

michaela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ehat i expectes. Very friensly staff
Stayed 1 night in Jan 2023

10/10 Excellent

RITA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice room with great mattress. Staff very helpful. Good choice. Rita
Stayed 1 night in Dec 2022
Response from Sheena B. on Jan 6, 2023
Thank you for your kind feedback! We hope to see you again on your next visit.