Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Reviews of Days Inn by Wyndham Birmingham/West

2 out of 5
Days Inn by Wyndham Birmingham/West
905 11th Ct W, Birmingham, AL

Reviews

5.4
Rating 10 - Excellent. 99 out of 779 reviews" "
Rating 8 - Good. 146 out of 779 reviews" "
Rating 6 - Okay. 154 out of 779 reviews" "
Rating 4 - Poor. 157 out of 779 reviews" "
Rating 2 - Terrible. 223 out of 779 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Melanie-Nicole

Disliked: Staff & service, amenities, property conditions & facilities
The hotel looks a lot rougher than it does on the pictures. It’s in an old, neglected part of town with an abandoned Popeye’s across the street. You can also hear all of the noise from the highway. At least the room is decent & clean.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Guest,We apologize if the hotel's appearance did not meet your expectations and if the surrounding area seemed neglected. We understand that external factors such as noise from the highway can be disruptive. However, we're glad to hear that you found the room to be decent and clean. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our guests' overall experience. We hope to have the opportunity to better accommodate you in the future.Sincerely, Hotel Manager

2/10 Terrible

Cosmic

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most horrible experience I've had in my life so far , might as well be at a truck stop restroom. The bed was so filthy I didn't even sit on it . Toilet still had crud all over , the fridge had rust inside , even the chairs had all kinds of stains all over and the bottom was hanging out. Slept in my car, couldn't get a refund, and Expedia didn't call back like they promised.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Cosmic,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Miguel, We apologize for any shortcomings during your stay and would like to hear more about your experience to improve our services. Please contact us directly to share your feedback.

2/10 Terrible

James

Disliked: Staff & service
The Lady at the front desk was VERY rude to me!!!!! Very unprofessional and disrespectful..
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear James,We deeply apologize for any rudeness or lack of courtesy you encountered during your stay. This behavior is not reflective of our standards or values, and we take your feedback seriously. Rest assured, we will address this matter with our team to ensure it doesn't happen again. We hope you will visit again soon.Sincerely, Hotel Manager

10/10 Excellent

Nancy

Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Nancy,We are delighted to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon for another exceptional visit!

2/10 Terrible

Christy

Business traveler, Traveled with family
At check in the lady at the desk said that my card has been denied prior to check in.. when I had a receipt from Expedia stating otherwise and she was saying the last 4 digits of my credit card did not match. She called someone and it was straightened out. We reserved a handicap room because my son has congestive heart failure and our room was in the 3rd floor and 3 flights of stairs. When we got to the room my shoes were sticking to the floors that had broken linoleum flooring. My pillowcase had stains on it and the tv table has greasy residue on the top. I tried to get a different room and the lady at the front told me she had already assigned me a room and there was nothing she could do, and that I was in one of the best rooms they had. I sprayed our bedding down with Lysol laid blankets that I had brought from home on top of the beds to sleep on. The only reason we stayed here was to be able to get to UAB early the next morning for heart test for my son. The advertising is so misleading! Will never stay here again.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Christy,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. Sincerely, Hotel Manager

4/10 Poor

Linda, Lilburn

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel made me feel unsafe… lots of homeless people and addicts. Room key difficult to use… had to try over and over. Busted light bulb. Room very dusty including bathroom… seemed dirty. Bathroom door wouldn’t close all the way.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Linda,We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again.Sincerely, Hotel Manager

4/10 Poor

Nydia

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside looks VERY sketchy. The area looks extremely unsafe. Inside looks like it has been renovated. The rooms are ok. The staff isn't the friendliest. Not rude exactly but not friendly either.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Nydia,We appreciate your feedback on our renovated rooms. Our team aims to provide a comfortable stay for all guests. Should you have any safety concerns, please reach out to our management for assistance in addressing them further.

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrible property. Expedia listed it as 4.2. When I booked saw that it was rated below 2. Room smelled like moldy carpet. Mattress was lumpy placed on a sheet metal frame that popped everyone you moved. Shower ceiling had paint peeling, and low water pressure. Walked from shower to bed to sit down & put on socks. Dirt & grit on bottom of feet. Sheets, blanket, and bed cover smelled like cigarettes. Towels had stains on them. Went to “free “ breakfast at 7 am. No one in the room. No food, no coffee. Guy behind desk said to use coffee in jugs and heat In microwave. I will never use Expedia again, and will never stay in a Days Inn
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 22, 2023
Dear Richard,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We fully understand your disappointment and frustration due to the multiple issues you have mentioned. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage.Sincerely, Hotel Manager

2/10 Terrible

Cornelius

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Cornelius,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely, Hotel Manager

4/10 Poor

Uchenna

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 1, 2023
Dear Uchenna,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
They were nice an rooms were clean an well kept
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Tammy,Thank you for taking the time to share your positive feedback about our hotel. We are delighted to hear that you found our staff to be friendly and our rooms to be clean and well-maintained. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Caryl

Traveled with partner
Disliked: Amenities, property conditions & facilities
This Days Inn was dirty right from the lobby into the room. Floors filthy, paper cups under bed with dust balls, the surfaces were sticky and dirty. The linens were clean, the only saving grace. Will avoid Days Inn in future.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Caryl, Thank you for sharing your experience with us. We're sorry to hear that you were disappointed with the cleanliness of our hotel. We strive to maintain a high standard of cleanliness and will address your concerns with our housekeeping team. We appreciate your feedback and will use it to improve our services for future guests.

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Dear Guest,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad that you had a good experience with us. If you have any further feedback or suggestions, we encourage you to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Patti

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Patti, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Poor

Jermale

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Manager argued with me about wanting fresh towels, asking me, “Do you use fresh towels at home?!?” Uhm YES!!! Charges a deposit for a non-smoking room. Fee for early check in. Breakfast was horrible, sausage sitting in pan not on heat with film on them. Ran out of everything. Ice machine broken. No microwave in room. Have to travel to the lobby to warm up food. Hotel next to sand and dirt factory…ok my fingers are tired but there’s so much more.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 4, 2023
Dear Jermale,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely,Hotel Manager

8/10 Good

Chandra

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Nov 7, 2023
Hello Chandra,Thank you for your feedback. We appreciate you taking the time to share your experience. We're sorry to hear that your stay did not meet your expectations. We value your input and will take your comments into consideration as we continue to improve our services. Please feel free to reach out to our management team to further discuss your concerns.

2/10 Terrible

Michael

It was only $88.00 so you get what you pay for
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Michael, Thank you for your feedback. We strive to provide value for our guests at all times and we apologize if we did not meet your expectations on this occasion. We appreciate your comments and will take them into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Poor

Wanda

Disliked: Staff & service
Over Price
They charge you a fee to stay in a non- smoking room… $50. The bath tub had hair in it. The room was over priced for the area.
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Wanda,Thank you for taking the time to provide your feedback. We apologize for any inconvenience you experienced during your stay. Our policies regarding smoking rooms and associated fees are in place to ensure a comfortable environment for all guests. We regret to hear about the cleanliness issue you encountered and will share your comments with our housekeeping team. We appreciate your feedback regarding the pricing and will take it into consideration. We hope you had an overall pleasant stay and look forward to the opportunity to welcome you back in the future.

8/10 Good

Frank

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Frank,Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that you had a positive stay. If you have any further questions or concerns, please feel free to reach out to our management team directly.

2/10 Terrible

Gabbrielle

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I normally I’m not one to complain, and I can really let places get away with a lot before I mark them as bad, but this place was truly disgusting. I have pictures I’m not sure if I can attach, but from yellow stains on the white shower curtains, the white towels, other color stains on sheets, dirty floors, super dirty air vents, almost clogged with dust and dirt, molded, and corroded mirror/sink. The single king bed was no better than a futon with a movable, extremely loud squeaky metal frame, and spring, that you could move the entire bed with one hand. The bed itself was terrible in comfort. And like I said, I’m not usually want to complain especially for the price, but this was just unacceptable. Then when I get there and they tell me I booked a smoking room when I in fact book a non-smoking room and charge me an extra $50 for a non-smoking room undisclosed
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Gabbrielle,Thank you for the stay and for sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconvenience. Your observations are very important to us. We will check each point you mention and take appropriate steps to improve the problem areas detected during your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity.Sincerely,Hotel Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Dear Guest, We're sorry to hear about your experience. Please let us know what went wrong so we can address it promptly.

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The dirty hotel I have ever almost stayed at
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Mark,We're deeply sorry to hear about your disappointing experience with the cleanliness of the hotel. This is certainly not the level of service we aim to provide. Your feedback is valuable, and we'll use it to address the issues and ensure a more positive and clean experience for our guests in the future. We appreciate your input and hope you might consider giving us another chance to provide a better stay in the future.Sincerely,Hotel Manager

6/10 Okay

Sylvetta

Stayed 1 night in Sep 2023
Response from Manager on Nov 7, 2023
Hello Sylvetta, Thank you for taking the time to share your feedback with us. We value our guests' experiences and apologize for any inconvenience you may have encountered during your stay. We appreciate your input and will forward your comments to the appropriate team for further review and improvement.

6/10 Okay

Susanne

If you don’t have to stay here…. Don’t.
No no no. The door going into the lobby should have gave it away! It looked like it was hanging on by one hinge and was nasty looking! The complementary coffee was terrible. Then we get to the room. The floor had stains and was dirty. The room was very basic. A little to basic. The maid try to come in our room the next morning… Overall it was just sketchy.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 16, 2023
Hello Susanne ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 Terrible

Shelly

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager

8/10 Good

Pierre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was updated and clean. The area was average, but the property was good. The staff was responsive and nice.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hi Pierre,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

2/10 Terrible

Kurt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and very dirty
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Kurt, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Terrible

Caitlin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Caitlin, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Clarissa

Stayed 1 night in Sep 2023
Response from Hotel Manager. on Oct 3, 2023
Dear Clarissa,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

2/10 Terrible

Gopinath, BATON ROUGE

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is too high for this place. It is not maintained well.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 1, 2023
Dear Guest,We appreciate your feedback and your candid comments. We apologize if you found our pricing higher than expected and that you felt the property wasn't well-maintained during your stay. We take your concerns seriously and will review our pricing and maintenance practices to ensure we provide better value for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience should you choose to stay with us again.Sincerely,Hotel Manager

10/10 Excellent

Christopher

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Great hotel. Friendly staff. Very clean.
Great hotel! Quick and friendly check in. Free Breakfast had meat options. Friendly staff and very clean.
Stayed 3 nights in Sep 2023
Response from Hotel Manager. on Sep 27, 2023
Dear Christopher,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Good

Larry J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in Birmingham for grandsons soccer. Motel located close to all soccer fields. Room was large and bed was nice and comfortable. Breakfast was not good. Arrived at 6:30 AM. Sausage was cold and covered in grease in pan with cold eggs. Did not taste good after being microwaved. Had to eat at IHOP after 7:30 soccer match. Everything other then breakfast was fine.
Response from Hotel Manager. on Sep 27, 2023
Dear Larry J,Thank you for staying with us. We appreciate your noticing the cleanliness of our hotel, and we're glad that you were pleased. Our goal is to give each of our guests an excellent experience, and we're glad you were completely satisfied. We apologize that your experience with our breakfast wasn't good, and we are making changes. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.Sincerely,Hotel Manager

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager. on Sep 27, 2023
Dear Robert,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

10/10 Excellent

Larry J

Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Larry J,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

4/10 Poor

Radelle

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Radelle,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Virginia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access off I-20. We came in after dark and it was raining, so the turn in was a little difficult to see. The room seems to have been recently updated.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 17, 2023
Dear Guest,Thank you for sharing your feedback about your recent stay. We're glad to hear that you found our hotel to have easy access off I-20, which is convenient for travelers. It's also great to know that the room appeared to have been recently updated. We appreciate your comment about the difficulty in seeing the turn in, especially at night and in the rain. We will consider improving the visibility for the convenience of our guests. If you have any further comments or suggestions, please feel free to let us know. We look forward to serving you again in the future.Sincerely,Hotel Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Sep 16, 2023
Dear William,Thanks for choosing our hotel for your stay and the 4 ratings you have given us based on your experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

10/10 Excellent

Luciana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Sep 10, 2023
Hello Luciana,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Donna

Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Donna,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority.Sincerely, Hotel Manager

4/10 Poor

Christy

Disliked: Cleanliness, property conditions & facilities
Blah
Hotel was not clean but didn't have begbugs. Office staff gave us issues about our service dog. He tried to charge us a fee. When I explained you can't charge me for a service animal yhat it was against the law he threw his hands up. I had our paperwork in hand for the dog.
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hello Christy, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Bruce

Stayed 1 night in Aug 2023
Response from Hotel manager on Aug 30, 2023
Dear Guest, We are happy to know that you had an amazing stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

10/10 Excellent

Richard A

Traveled with pets
Disliked: Amenities
Nice, professional staff. Everything worked, including ice maker.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 25, 2023
Dear Richard A,Thank you for your positive feedback on our hotel. It's great to know that you found our staff to be nice and professional and that all the amenities, including the ice maker, were in working order. We're committed to providing a comfortable and hassle-free experience for our guests. We hope to welcome you back in the future for another pleasant stay.Sincerely,Hotel Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
unexpected invite
my stay was quiet, the area does look sketchy because of where it's located, the only thing i didn't like after checking into my room, a strange man instantly came knocking on my door, wanting to get to know me, which i didn't like, overall you get what you pay for, its not as bad, my room was decently clean, its good for a in and out type of night, didnt check the breakfast because im picky about what i eat, staff was friendly during check in and check out.3 stars
Stayed 1 night in Aug 2023
Response from Manager on Aug 16, 2023
Dear Guest,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and comments about our area. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 10, 2023
Dear Guest,Thank you for your stay and disappointed to see the 6-stars. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager"

2/10 Terrible

Keith

Stayed 1 night in Aug 2023
Response from Hotel Manager. on Aug 7, 2023
Dear Keith,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

nermin

Disliked: Amenities
Very bad
Stayed 2 nights in Aug 2023
Response from Hotel Manager. on Aug 4, 2023
Dear Guest,Thank you for the review.Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

8/10 Good

Takisha

Liked: Cleanliness, staff & service, property conditions & facilities
I didnt like the area
Stayed 1 night in Jul 2023
Response from Hotel Manager. on Aug 2, 2023
Dear Takisha,Thank you for the review. I’m glad we could provide a nice room and great service. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope we can serve you again soon.Sincerely,Hotel Manager.

4/10 Poor

Jessica

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Jul 27, 2023
Hello Jessica,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Haley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 20, 2023
Dear Guest, Thank you for your feedback, and we apologize for not fully meeting your expectations during your stay. We take your rating of 4 out of 10 seriously, and we're sorry for any shortcomings you experienced. Your satisfaction is important to us, and we will use your comments to identify areas for improvement. If there's anything specific you'd like to share or if you have any suggestions for how we can enhance your future experience, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to make it right in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager