2 TWIN BED EXECUTIVE ROOM(Executive Lounge Access) | Executive lounge

Reviews of DoubleTree by Hilton Beijing

5 out of 5
DoubleTree by Hilton Beijing
168 Guang An Men Wai Avenue, Xi Cheng District, Beijing, Beijing

Reviews

8.0

Very Good

Rating 10 - Excellent. 83 out of 220 reviews" "
Rating 8 - Good. 78 out of 220 reviews" "
Rating 6 - Okay. 35 out of 220 reviews" "
Rating 4 - Poor. 14 out of 220 reviews" "
Rating 2 - Terrible. 10 out of 220 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from PR on Feb 6, 2024
Dear Guest, thank you for taking a moment to share your experience. We are pleased to find our service to your liking. Your positive comments have been shared within our team, it is definitely a motivation and recognition to us for our works. We look forward to welcoming you back to DoubleTree by Hilton Beijing in the near future!

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is excellent.
Stayed 2 nights in Nov 2023
Response from Marketing & Communication on Nov 24, 2023
Dear Guest. thank you for taking a moment to share your experience. We are pleased to found our food perfectly to your liking. Your positive comments have been shared within our team, it is a motivation and recognition to us for our works. We will continually improve our products for more pleasant guest experience in the future. Look forward to welcoming you back to our hotel in the near future. Best regards.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
I was happy with my stay and with staff. The manager did speak English and made my requests easier. Nice overall hotel
Stayed 5 nights in Nov 2023
Response from Marketing & Communication on Nov 16, 2023
Dear Guest: Thank you for taking a moment to share your experience. I am pleased to hear you found our service and team members to your liking. Your positive comments have been shared within our team, it is definitely a motivation and recognition to us for our works. I look forward to welcoming you back to DoubleTree by Hilton Beijing in the near future. Best regards

10/10 Excellent

SAMUEL

Stayed 4 nights in Nov 2023
Response from Marketing & Communication on Nov 17, 2023
Dear Guest: Thank you for taking a moment to share your experience. I am pleased to hear you found our service to your liking. Your positive comments have been shared within our team, it is definitely a motivation and recognition to us for our works. I look forward to welcoming you back to DoubleTree by Hilton Beijing in the near future. Best regards

8/10 Good

Bimei, Medina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 7 nights in Oct 2023
Response from Marketing & Communication on Oct 25, 2023
Dear Guest, thank you for taking a moment to share your experience. We are pleased to found our location perfectly to your liking. Your positive comments have been shared within our team, it is a motivation and recognition to us for our works. We will continually improve our products for more pleasant guest experience in the future. Look forward to welcoming you back to our hotel in the near future. Best regards.

10/10 Excellent

Su

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from Marketing & Communication on Oct 17, 2023
Dear Guest, thank you for taking a moment to share your experience. We are pleased to hear you found our service and team members to your liking. Your positive comments have been shared within our team, it is definitely a motivation and recognition to us for our works. We look forward to welcoming you back to DoubleTree by Hilton Beijing in the near future. Best regards.

10/10 Excellent

Michael

Stayed 7 nights in Aug 2023
Response from Marketing & Communication on Sep 20, 2023
Dear Guest, thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Beijing. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!

6/10 Okay

FangLue, Axel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Marketing & Communication on Jul 17, 2023
Dear Guest, thank you for your recent stay at our hotel. We’re very sorry you were unhappy with your experience at DoubleTree by Hilton Beijing. We appreciate hearing from you and wanted to let you know that we’re eager to improve anything make you feel unhappy. If you travel again to our area, we hope we have the opportunity to show you our improvements.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in BJ - Great for Hi-Speed Rail Access
I loved my stay at the DoubleTree. The hotel was new and clean and offered top level service in every area possible. The location was near the metro and in the perfect district of Beijing for all of my needs, however maybe not where a first time visitor would want to stay. The pool, gym, and restaurant were also A++
Stayed 1 night in Jun 2023
Response from Marketing & Communication on Jun 30, 2023
Dear Guest, thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Beijing. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!

8/10 Good

Ju An

Stayed 7 nights in Jun 2023
Response from Marketing & Communication on Jul 17, 2023
Dear Guest, thank you for sharing your stay with us. At DoubleTree by Hilton Beijing, we appreciate hearing from you and wanted to let you know that we’re eager to improve anything make you unhappy. If you travel again to our area, we hope we have the opportunity to show you our improvements. Thank you!

10/10 Excellent

Li

Liked: Cleanliness, staff & service
Overall the stay was pretty good, the facilities were well equipped albeit showing in age. Some of the public areas were in need of a deep clean or refurbishment. But the staff were great and extraordinarily helpful and accommodating. Ms. Yang the room service/cleaner on the 20th floor was especially helpful and was great at working around my schedule and routine, she also helped call down to front desk when my room key stopped working. By the way, the room keys gets wiped super easily, really needs to be fixed. The first floor buffet was also pretty good despite being a little overcrowded.
Response from PR on Jun 9, 2023
Dear Guest, Thank you for your wonderfully written review.. We are glad to know that you are satisfied with the service of this stay, thank you for your compliment to Ms. Yang, the housekeeping staff, and hope that we will bring you an unforgettable and enjoyable time during your trip! It is our responsibility to provide a safe, comfortable and clean environment for our guests; Seeing your comments also makes us feel a great responsibility, unfortunately we have not been able to meet your expectations in terms of facilities, because the hotel has been in operation for more than ten years, some facilities and equipment do have a sense of age, our various renovation plans have been put on the agenda and began to be implemented gradually, please believe that we will definitely welcome you with a more new look in the future! Regarding the hotel key card issue mentioned in your review, I have reported your feedback to the hotel's management team, we will check it in time, and we will soon launch an electronic key card to ensure a smooth and thoughtful service for guests. We have noticed your praise for our buffet, and we strictly control the freshness of ingredients and food safety to help you open your tongue in a second. I believe that the location and environment of the hotel, high-quality service, will become the reason for you to come again, sincerely invite you to come to DoubleTree by Hilton Beijing next time, experience our improvement and improvement, We hope to welcome you back soon. Have a lovely day!

6/10 Okay

Long Yin Lillian

Stayed 1 night in May 2023
Response from Marketing & Communication on Jul 17, 2023
Dear Guest, thank you for sharing your stay with us. At DoubleTree by Hilton Beijing, we appreciate hearing from you and wanted to let you know that we’re eager to improve anything make you unhappy. If you travel again to our area, we hope we have the opportunity to show you our improvements. Thank you!

10/10 Excellent

xinrong, eastvale

Liked: Staff & service, amenities
Good location
Stayed 2 nights in Apr 2023
Response from PR on Jun 9, 2023
Dear guests, thank you for your support and love of the hotel! Your happy smiling face is our driving force and the entire hotel team is happy to have a satisfying time with you. The hotel is only 85 meters away from Daguanying Station of Metro Line 7, which can directly take Line 7 to "Universal Resort" station and Line 16 to "Fengtai Station", which is convenient and fast; As the first art boutique hotel in Asia Pacific, it has a stylish and simple design, with more than 200 original art pieces from more than 30 artists from Japan, Korea, Israel and China. All rooms are now covered with Wi-Fi, 500 megabit bandwidth, fast Internet access. Our hotel is committed to bringing a comfortable and satisfactory stay experience to every guest through personalized service and the concept of hospitality, and sincerely look forward to receiving your continued support, wishing you a smooth work and a happy family!

10/10 Excellent

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Marketing & Communication on Apr 25, 2023
Dear Guest, Thank you for staying and for your great review of the DoubleTree by Hilton Hotel Beijing. It is excellent to know that you had a joyful stay with us, our hotel is the perfect retreat for leisure or business travel. We are glad to share with you that choose an Executive Room or one of our Suites for complimentary Executive Club Lounge access, which allows guests to enjoy breakfast, coffee and snacks throughout the day and “Happy Hour” in the evening. We can't wait until your next visit so we can share another fantastic experience with you soon! Have a beautiful day!

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless staff.
Wow! The staff members went out of their way to greet us in English, in a friendly manner at every opportunity throughout our stay (sounds basic but rarer than you think in China). Eleven and Duke on the front desk were stars. So kind and helpful. We will definitely be back! Thank you so much for your hard work during the festival.
Stayed 1 night in May 2021
Response from DT Beijing on May 6, 2021
Dear Guest, Thank you for taking a moment to share your experience. We are pleased to find our service and team member to your liking. And thanks for praising our colleges, it is definitely a great motivation and recognition to us. We really appreciate your support and look forward to welcoming you back to our hotel in the near future. Best regards.

8/10 Good

YUN SHING

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 逸林君 on Nov 2, 2020
尊敬的宾客,感谢您入住北京希尔顿逸林酒店,并与我们分享您宝贵的入住体验。作为亚洲首家希尔顿逸林品牌酒店,我们致力于为宾客提供“细致入微,体贴入心”的高品质服务,以满足宾客的不同需求。您的支持是对我们最好的鼓励,衷心期待您的再次光临!

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
What was very unique and special was how the keycards would surprise you, and randomly decide to work, just to put some excitement into your life. More hotels should aggravate— erm, I mean please their guests with this feature.
Stayed 7 nights in Dec 2019
Response from vincent on Dec 26, 2019
Dear Guest, Thank you for your feedback, I sincerely apologize for the inconvenience you experienced with your keycard. We care about the comfort and satisfaction of our guests, I’ll share your concerns with the hotel management team, as it allows us an opportunity to improve the hotel product. I look forward you give us another chance to welcome you back again in the future. Kind regards, Vincent Zhou General Manager DoubleTree by Hilton Hotel Beijing Vincent.Zhou@hilton.com

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from vincent on Dec 18, 2019
Dear Guest, Thank you so much for sharing this great feedback with us. It’s glad to know you enjoyed your stay, and that we were able to create a wonderful impact during your trip. We will always go above and beyond to make sure that we make a great impact on all of our guests. I look forward to welcoming you back to stay with us again in the future. Kind regards, Vincent Zhou General Manager DoubleTree by Hilton Hotel Beijing Vincent.Zhou@hilton.com

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Robert on Oct 23, 2019
Dear Guest, Thank you for your wonderfully written review. We’re glad that you have taken advantage from our prime location, along with our friendly service. For your next time visit, I would highly recommend you to try out our dining options in house, especially Sui Yuan Chinese Restaurant offers a comfortable and artistic environment and serves authentic Cantonese as well as local specialties. We hope to welcome you back soon. Have a lovely day! Kind regards, Vincent Zhou General Manager DoubleTree by Hilton Hotel Beijing Vincent.Zhou@hilton.com

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Dining on 3rd floor was excellent. Had bugs (roach) in room
Stayed 3 nights in Oct 2019
Response from vincent on Oct 8, 2019
Dear Guest, Thank you so much for your feedback. We're happy you enjoyed your experience at our restaurant. The Sui Yuan Restaurant offers a comfortable and artistic environment, which serve authentic Cantonese and local specialties, especially the hand-made Dim Sum. And we strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We care about the comfort and satisfaction of our guests so we'll address your concerns with our management team to improve the training of housekeeping staff and ensure that such problems do not happen again. We look forward to sharing an even better experience with you next time. Have a lovely day! Kind regards, Vincent Zhou General Manager DoubleTree by Hilton Hotel Beijing Vincent.Zhou@hilton.com

10/10 Excellent

ShariM, Barbados

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and knowledgeable staff. Very pleasant and i would definitely recommend this hotel to others
Stayed 2 nights in Sep 2019
Response from vincent on Sep 26, 2019
Dear Guest, Thank you so much for your great review of DoubleTree by Hilton Hotel Beijing. It’s delighted to know that you enjoyed our clean room and professional service, we strive to offer top-notch service and convenience for our guests. And we’re glad to share with you that the Beijing Daxing International Airport opened on the 25th. September. 2019. Our hotel is only 40 km away from Beijing Daxing International Airport, which approximately 60 minutes by vehicle. We can't wait until your next visit so we can share another fantastic experience with you soon! Kind regards, Vincent Zhou General Manager DoubleTree by Hilton Hotel Beijing Vincent.Zhou@hilton.com

8/10 Good

Marvella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come for the Dim Sum Brunch
The hotel is located in a nice area but a little farther from the downtown/city center areas as I would’ve liked. The hotel staff was helpful and some were able to communicate in English if you needed. the Dim Sum Brunch was AMAZING!!!!!!!!!!
Stayed 3 nights in Sep 2019
Response from vincent on Sep 17, 2019
Dear Guest, Thank you for staying and for your great review of the DoubleTree by Hilton Hotel Beijing. It is glad to know that you had a joyful stay with us, especially enjoyed our Dim Sum Brunch during the weekend, I am excited to share with you that our Chinese restaurant will add few signature Dim Sum to the a la cart menu that the guests can enjoy these specialties any time they want. We can't wait until your next visit so we can share another fantastic experience with you soon! Have a beautiful day! Kind regards, Vincent Zhou General Manager DoubleTree by Hilton Hotel Beijing

4/10 Poor

Verified traveler

Stayed 1 night in Sep 2019
Response from vincent on Oct 8, 2019
Dear Guest, Thank you so much for staying with us and your feedback. We always endeavor to go above and beyond to ensure our guests have a memorable experience. If it has anything we can improve, please contact the hotel "CARE hotline" directly and share us with your recommendation. Kind regards, Vincent Zhou General Manager DoubleTree by Hilton Hotel Beijing

2/10 Terrible

Sarah

Business traveler
Disliked: Staff & service
DO NOT STAY - Unauthorised room charges
Stay clear. Charges added to my room without authorisation that only became apparent after I had left the hotel. I had an early flight and conveniently my bill "was not ready" upon my checkout and so I had to agree to check out without viewing my bill. Then once I had left it became clear that this was because charges had been added to my room from the minibar that I had not authorised and now I cannot reach the hotel by email or get someone to call me back. Terrible service and untrustworthy hotel staff. Would not have expected from a reputable brand.
Stayed 3 nights in Aug 2019
Response from vincent on Oct 8, 2019
Dear Guest, We appreciate you taking the time to share your feedback through Expedia. First of all, please accept our most sincere apology for the charges challenge you trough. This is not the experience we hoped to leave you in DoubleTree by Hilton Hotel Beijing. Kindly be assured that our Front Office Manager has looked into the issue and the unoccured charges has been refunded to you yesterday. We hope you give us another chance to share a more positive experience with you in the future. Kind regards, Vincent Zhou General Manager DoubleTree by Hilton Hotel Beijing

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice and comfortable hotel. Friendly and helpful staff. Welcome cookies are a very nice surprise! Room could do with a little bit of attention but overall not bad and VERY comfortable. Staff very accomodating. However, the food and drinks are very overpriced. Would definitely stay again.
Stayed 1 night in Aug 2019
Response from Robert on Aug 15, 2019
Dear Guest, Thank you for your amazing review! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We look forward to sharing an even better experience with you next time. Have a lovely day! Kind regards, Alexia Zhou MarCom Manager DoubleTree by Hilton Beijing Alexia.Zhou@hilton.com

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
Stayed 6 nights in Jun 2019
Response from Alexia Zhou on Jul 1, 2019
Dear Guest, Thank you for taking the time to leave us feedback regarding your previous stay with us. If you have any suggestion, please call us and we hope help you as possible as we can.We look forward to welcoming you back through our doors.

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019
Response from DoubleTree by Hilton Hotel Beijing on Jun 19, 2019
Dear Guest, Thank you for choosing DoubleTree by Hilton Hotel Beijing for your recent trip to Beijing. If there is anything we can do to improve the quality of your visit, please never hesitate to inform our staff prior to your next arrival. We look forward to hosting you again for another unforgettable time with us.

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019
Response from DoubleTree by Hilton Hotel Beijing on Jun 19, 2019
Dear Guest, Thank you for choosing DoubleTree by Hilton Hotel Beijing for your recent trip to Beijing. We look forward to seeing you in the future.

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from DoubleTree by Hilton Beijing on May 28, 2019
Dear Guest, Thank you for choosing DoubleTree by Hilton Beijing for your recent trip to Beijing. I hope you enjoyed your stay with us. We look forward to seeing you in the future.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are excellent, rooms clean and comfortable, and we always love the cookies :)
Stayed 3 nights in May 2019
Response from DoubleTree by Hilton Beijing on May 17, 2019
Dear Guest, Thank you very much for your review. I am delighted to know you enjoyed the Cookie, which is a unique symbol of our hospitality, and so happy that your time with us added to your wonderful memories of your time. We hope that it won't be too long before we welcome you again.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, amenities
The recipient was not nice. She was unhappy, even cold. I was told breakfast not included and need to pay extra if I want. I double checked my reservation which showed included, after showing her, she just simply responded ‘ I made a mistake ‘. Aha!
Stayed 1 night in Apr 2019
Response from DoubleTree by Hilton Beijing on May 8, 2019
Dear Guest, Our sincere apologies for not reaching your expectations. I will share your comments with Front Desk for our further improvement. As we have new staff come in, the training must be a focus to sustain the level of service that we have made our standard, we will work harder and striving to optimize the sense of service! Hope for the chance to leave you with a more positive impression in the future.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
aircon not working, check in very slow. taxi cannot drive to lobby
Stayed 1 night in Mar 2019
Response from DoubleTree by Hilton Beijing on Mar 29, 2019
Dear Guest, we apologize we were not able to provide you with the quality of services you deserve. We look forward to hearing our guests' comments in order that we may maintain or improve our services and facilities. Your comments will be passed to the related department. The area in front of the hotel entrance is under repair, and I’m sorry for the inconveniences experienced. We share your disappointment and hope that you will allow us another opportunity to demonstrate a true stay on a future occasion. We thank you and hope to speak to you soon.

4/10 Poor

Louisa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a 5 Stars hotel
Half of the staff do not speak English and since they couldn’t speak English, they couldn’t explain to us that the AC in the hotel was broken. Thank god we discovered we could open the window. And services was so so.
Stayed 1 night in Mar 2019
Response from DoubleTree by Hilton Beijing on Mar 27, 2019
Dear Guest, Thank you for taking the time to leave us feedback regarding your previous stay with us. About English level, we do make training as a part of our focus and I am so sorry you found difficulty; it is evident that as new staff come in, training must be a major focus to sustain the level of service that we have made our standard. Finally, hope this not limits your preference to our hotel and I look forward to welcoming you back in the near future.

8/10 Good

Harshini

Liked: Cleanliness, staff & service, property conditions & facilities
Good Location
Everything was fine, service was good, bed was comfortable, Clean except for the warm temperature inside the room where the Client could not adjust the AC as it was turned on to a heater mode. A portable cooler was provided on request however that too didn't solve the issue. Despite the cool weather outside the rooms were very warm.
Stayed 5 nights in Mar 2019
Response from DoubleTree by Hilton Beijing on Mar 25, 2019
Dear Guest, thank you for your comments about your recent stay at the hotel, while we are glad that you liked our service and bed we are deeply concerned to read your additional comments. And we’re terribly sorry to learn of the difficulty you encountered and we appreciate you bringing this to our attention. Look forward to welcoming you back on your next return to Beijing.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2019
Response from DoubleTree by Hilton Beijing on Mar 22, 2019
Dear Guest, thank you for choosing DoubleTree by Hilton Beijing for your recent trip to Beijing, and we look forward to seeing you in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel need renovation, TV doesn’t work, AC doesn’t work, swimming pool is deteriorated.
Stayed 3 nights in Mar 2019
Response from DoubleTree by Hilton Beijing on Apr 29, 2019
Dear Guest, Thank you for taking the time to leave us feedback regarding your previous stay with us. Based on your review, we can imagine this must have been very frustrating and we assure you that we will promptly look into this incident to ensure these types of situations are avoided in the future. We look forward to hearing our guests' comments in order that we may maintain or improve our services and facilities. Your comments will be passed to the related department. And we happy to share with you that TV sets in guest rooms have been replaced gradually this year. We would love to have the opportunity to welcome and show you the excellent hospitality we are known for.

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019
Response from 北京希尔顿逸林酒店 on Apr 30, 2019
尊敬的客人,感谢您选择北京希尔顿逸林酒店。我们拥有便捷的地理位置——客人步行一分钟便可到达地铁7号线,舒适的环境及细致的关爱服务,是您下榻的最佳选择,真诚期待您的再次光临!

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Jan 2019
Response from DoubleTree by Hilton Beijing on Jan 19, 2019
Dear Guest,greetings from DoubleTree by Hilton Beijing. If you have any suggestion, please call us and we hope help you as possible as we can.We look forward to welcoming you back through our doors.

4/10 Poor

Verified traveler

Stayed 3 nights in Jan 2019
Response from DoubleTree by Hilton Beijing on Jan 16, 2019
Dear Guest,Greetings from DoubleTree by Hilton Beijing. If you have any suggestion, please call us and we hope help you as possible as we can.We look forward to welcoming you back through our doors.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from DoubleTree by Hilton Beijing on Jan 21, 2019
Dear Guest, greetings from DoubleTree by Hilton Beijing, and we hope that it won't be too long before we welcome you again.

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018
Response from DoubleTree by Hilton Beijing on Dec 28, 2018
Dear Guest, Greetings from DoubleTree by Hilton Beijing.We look forward to welcoming you back through our doors.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2018
Response from DoubleTree by Hilton Beijing on Dec 28, 2018
Dear Guest, Greetings from DoubleTree by Hilton Beijing. We hope to welcome you again when your travels bring you back this way.

10/10 Excellent

Mark, Myanmar

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to MRT. Staff were exceptionally helpful. I had some trouble with my booking and the manager went out of his way to satisfy me. Right next door to a shopping centre and restaurants. The hotel restaurant was very good and not expensive.
Stayed 6 nights in Nov 2018
Response from DoubleTree by Hilton Beijing on Nov 21, 2018
Dear Guest, Greetings from DoubleTree by Hilton Beijing and thank you for sharing your experience with us! Firstly, I was so delighted to read how satisfied you were while you stayed in our hotel with us. Your insight about the hotel & services are appreciated for new guests to Beijing. Once again, thanks for your share and look forward to hearing for you soon. Kind regards, Rick Chen General Manager DoubleTree by Hilton Beijing Rick.Chen@hilton.com

2/10 Terrible

ANTHONY, DUBAI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean, had to check out just to be able to see. front desk never answers phone call from Room the room was extremely cold as i checked in.. had to wait for at least 4 hours before i could get to sleep wearing my full winter gear.
Stayed 1 night in Nov 2018
Response from DoubleTree by Hilton Beijing on Nov 21, 2018
Dear Guest, Greetings from DoubleTree by Hilton Beijing and thank you for sharing your experience with us!Regarding the room facility issue, please accept my apologizes for your discomfort accommodation experience. I will follow up with engineer at once. We share your disappointment and hope that you will allow us another opportunity to demonstrate a true Hilton stay on a future occasion. Look forward to welcoming you back on your next return to Beijing. Kind regards, Rick Chen General Manager DoubleTree by Hilton Beijing Rick.Chen@hilton.com

8/10 Good

Gim Leng

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2018
Response from DoubleTree by Hilton Beijing on Oct 31, 2018
Dear Guest, greetings from DoubleTree by Hilton Beijing and hope that it won't be too long before we welcome you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Friendly Staff, Big Room
Only stayed the one night as a I was checking in late and needed to get a very early train to Xi'an the next day from West Beijing Station. This hotel was perfect for that. Fast check in and check out. The room was very comfortable and there's lots of places to eat around the hotel. Recommended.
Stayed 1 night in Oct 2018
Response from DoubleTree by Hilton Beijing on Oct 19, 2018
Dear Guest, greetings from DoubleTree by Hilton Beijing and thank you for sharing your experience with us!We strive to provide our guests with a memorable visit during their stay and your perfect rating lets us know we're succeeding.Look forward to welcoming you back through our doors.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good choice for south side of town.
Stay was great Location is good near the train station. Rooms a bit old. But service was good.
Stayed 4 nights in Sep 2018
Response from DoubleTree by Hilton Beijing on Sep 21, 2018
Dear Guest,Greetings from DoubleTree by Hilton Beijing and thank you for sharing your experience with us!Your insight about the hotel location & helpful services are appreciated for new guests to Beijing. Look forward to welcoming you back through our doors.

10/10 Excellent

luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to the train station
Great staff and a lovely modern clean hotel. We used it as it is very close to Beijing West train station.
Stayed 3 nights in Aug 2018
Response from DoubleTree by Hilton Beijing on Sep 6, 2018
Dear Guest,Greetings from DoubleTree by Hilton Beijing and thank you for sharing your experience with us!It was a delight to host you and we thank you for sharing such a lovely review of your stay. We are so happy that your time with us added to your wonderful memories of your time. Look forward to welcoming you back through our doors.

10/10 Excellent

Lyaruu, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, very comfortable bed and bedding, and excellent breakfast to start my day!
Stayed 1 night in Sep 2018
Response from DoubleTree by Hilton Beijing on Sep 5, 2018
Dear Guest,Greetings from DoubleTree by Hilton Beijing and thank you for sharing your experience with us!I was so delighted to read how satisfied you were while you stayed in our hotel with us. Look forward to welcoming you back through our doors.