Studio, 2 Queen Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites Auburn Hills University Drive

2.5 out of 5
Extended Stay America Suites Auburn Hills University Drive
3315 University Drive, Auburn Hills, MI

Reviews

6.4
Rating 10 - Excellent. 124 out of 583 reviews" "
Rating 8 - Good. 136 out of 583 reviews" "
Rating 6 - Okay. 121 out of 583 reviews" "
Rating 4 - Poor. 95 out of 583 reviews" "
Rating 2 - Terrible. 107 out of 583 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, amenities
Great
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 22, 2024
Dear Mai, On behalf of our entire team, thank you for posting such fantastic feedback about Extended Stay America! We are delighted that you thoroughly enjoyed your stay. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

2/10 Terrible

Shellene, Indianapolis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk staff is really nice. My room was had roaches everywhere.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Dear Shellene, We sincerely apologize for any disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent future issues. On the positive side, knowing our front desk was helpful during your time with us is nice. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

10/10 Excellent

Letitia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was quiet
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
Dear Letitia, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence and are thrilled you appreciated the quiet atmosphere! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

2/10 Terrible

Phil

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No toilet paper. No coffee pot. Was told to use Kleenex for toilet paper. Breakfast was old dry muffin. Thorny bushes growing into sidewalk that was icy. I paid for 7 nights, used two nights, no refund at all. Expedia blames hotel. Hotel blames Expedia. Customer gets the shaft. Don’t use third party booking.
Stayed 7 nights in Jan 2024
Response from Hotel Management on Jan 25, 2024
Dear Phil, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please return for a better experience when you travel back to our area.Sincerely,Hotel Management

10/10 Excellent

Letitia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Sondria

Disliked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this property many times, this particular time it wasn't pleasant. The attendant when i checked in was extremely rude. When i got to the room the bathroom was extremely nasty. The sink and shower had hair and dirt. When i called the front desk i was told there were no other rooms and i could check out.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Dear Sondria, Thank you for your recent review of your stay at our hotel. We apologize for any inconvenience you caused. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

6/10 Okay

Dena

Traveled with family
Pros: Frances at checkout was friendly and kind, and the rates were very affordable. Very close.to Oakland University. Cons: This is a very basic accommodation hotel, no frills.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 16, 2024
Dear Dena, Thank you for reviewing your stay at our hotel. We are delighted to read that Frances helped to make your stay even more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management

10/10 Excellent

Letitia

Stayed 1 night in Jan 2024

10/10 Excellent

Letitia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Letitia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

devan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure staying here. No issues. Staff is good. They could improve their breakfast offerings though. Also coffee is weak… but Starbucks is nearby!
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and quiet. I didn’t like that the dishes required for the room was an additional charge
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 10, 2024
Dear Christopher, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

4/10 Poor

Melanie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I didn’t appreciate the uncleanliness of my room. I was assigned room 206 to be exact, as I first walked in I could see the refrigerator was bent out of shape with brown marks on it. Behind the front door there was a whole in the wall. All the towels and I mean every single towel in the bathroom had little curly hairs all over them. Also in the bathroom in the cabinet underneath the sink contained a bunch of used wet stained wash rags. The remote for the tv was stinky and to top it off I had to ask for new bedding because the bedding that was on the bed when I first got there had yellow stains and once again contained those little black curly hairs. Overall I did not like my stay. The room I had was just absolutely disgusting.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 6, 2024
Dear Melanie, Thank you for choosing us. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

2/10 Terrible

Wendi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nobody at the front desk to check in. I called the hotel and it rang and rang and nobody anwered so I sat in a chair and waited about 20 minutes until someone showed up. When i got to the room, there were cockroaches and it was so gross i just grabbed my bags and left.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 6, 2024
Dear Wendi, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Moreover, our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

2/10 Terrible

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly, but this place is a dump. The whole hotel reeked of marijuana, simple appliances like coffee makers are not in the rooms and need to be asked for, all surfaces and bathroom had a film on them and the shower was scummy. This is so disappointing, as my wife and I used to stay in this hotel about 7 or 8 years ago when we were in town and always had good experiences back then. What happened?
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 25, 2023
Dear Stephanie, Thanks for your comments regarding your time with us. It is nice knowing you had a satisfactory time here and were pleased with the location and helpful staff. However, we are disappointed to learn about the inconvenience caused by cleanliness issues in your suite. Our front desk is always available to assist you and maximize your stay. We will address this and ensure improvement, and rooms will be checked before delivery. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

2/10 Terrible

Navinchandra, Haslet

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs considerable repairs to bring the property to 2-3 stars
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Dear Navinchandra, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and provide you with the exceptional stay you deserve.Sincerely,Hotel Management

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 1 night in Dec 2023

10/10 Excellent

Terreya

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 14, 2023
Dear Terreya, Thank you for choosing us. We are glad you had a great experience in our hotel. We love what we do, but being recognized for a job well done is always nice! We will share your compliments with our staff. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management

10/10 Excellent

Karen

4/10 Poor

Andrea

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was not clean. The pull out bed had not been cleaned in god knows how long. The tub had enamel worn off the tub and just looked gross. The hallway smelled of smoke. The property in general was run down. Advertised "free breakfast" is prepackaged muffins and instant oatmeal. I wouldnt stay here again nor would I reccomend to any of my friends or parents of kids visiting. That said, the staff was extremely friendly and super helpful.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 8, 2023
Dear Andrea, Thank you for reviewing your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team. We regret your disappointment with our breakfast and that it did not meet your expectations. We strive to improve our guest experience and sincerely hope you will consider granting us another opportunity to host you.Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Don’t stay here!
We waited a long time in the lobby to check in. There wasn’t any staff around. Once checked in and got to our room, it was very dirty. Food on the floor, hair all over. I’m pretty sure the sheets weren’t changed. Don’t recommend staying here!
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 7, 2023
Dear Guest, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Also, we do not take concerns regarding the cleanliness of our hotel, lightly. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was pretty clean. The bathroom could have used more attention. Someone left a razor on the light fixture and the shelf in the shower was covered in soap scum
Stayed 2 nights in Nov 2023

10/10 Excellent

HULKU

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. I made my reservations online and had no problem checking in. I highly recommend this hotels
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 29, 2023
Dear HULKU, Thank you for mentioning your pleasant interactions with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit.Sincerely,Hotel Management

8/10 Good

Aleigha

Traveled with family and small children
Liked: Staff & service, amenities
Floor was sticky and sheats were dirty
Stayed 3 nights in Nov 2023

6/10 Okay

Robert, West Richland

Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

Gilbert J

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 2 nights in Nov 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Services are excellent been here for awhile I'm glad I picked here to stay manager is very kind here all staff is polite very professional 😊
Stayed 7 nights in Nov 2023
Response from Hotel Management on Nov 18, 2023
Dear Justin, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our devoted staff made for a memorable experience. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely, Hotel Management

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hair everywhere!
Lots of hair on the floors. I had to wear socks everywhere in the room but then the hair was all over my socks. One lamp by the bed had the bulb and wires hanging below the shade. The vent in the bathroom was caked in dust. Also loud late at night with people opening and closing the door to outside which was right near my room. The bed was too firm and uncomfortable.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 7, 2023
Dear Guest, Thank you for taking the time to evaluate our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Thank you!Sincerely,Hotel Management

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Services
My stay here been great np no hassles just great the mangers has been great the staff also been great always got smiles on the faces and all I'm here on business I work two jobs very convenient for me excellent service all the way around thank you guys
Stayed 7 nights in Oct 2023

10/10 Excellent

Gary and Pam

Stayed 1 night in Oct 2023

2/10 Terrible

Shane

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Krissa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing in the room worked whole place smelled like weed. Had problems before but thought I would try it again. That was a mistake.
Response from Hotel Management on Oct 27, 2023
Dear Krissa, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

4/10 Poor

Eric

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
There was bed bugs in my room
Stayed 13 nights in Oct 2023
Response from Hotel Management on Oct 28, 2023
Dear Eric, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

2/10 Terrible

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Swim Meet Stay
We were in Auburn Hills for one night for my son to attend a swim meet at Oakland University. The room was completely run down. Nothing like the pictures. When we arrived the lobby was full of boxes from a recent delivery and staff were actively unpacking them in the lobby. When we got to our room, it was clear that passing through the halls this is a place where people who are in between housing are staying. Not primarily vacationing or business clients. The cabinetry was broken, there were no kitchen supplies, and the tub had been painted and was now peeling in many places (pics). There was also a thick layer of dust on surfaces not often touched (lamps, etc). Thinking we would make the best of our one night stay, we asked for a bowl and spoon so my son could eat before his competition (we had brought some food). They gave us a trash bag full of kitchen supplies (pic). This was disconcerting. As we considered the fact my son needed good rest this one night, we changed our plans. We ended up a a HIlton property about 10 miles away. It's disappointing that a property so close to OU was in such poor condition. We won't attempt to stay at an Extended Stay property again.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 27, 2023
Dear Jennifer, Thank you for choosing us. We apologize for the issues you encountered in your room. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review on a priority basis. Our front desk team is available 24/7 to help you have a comfortable night's sleep. Please never hesitate to connect with them. Conversely, you were pleased with our location close to Oakland University, which is positive. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management

2/10 Terrible

Eduard

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived 9pm and first was told that there are no rooms, then the front desk lady said she will check one room. Then she showed me the room saying it may not be in a good condition because of the smell (I guess pet odors?) I went into the room with her and agreed that it was not acceptable, bad smell. No other rooms available, had to leave and book the other hotel at much higher price. They still charged me for one night stay even after they promised Expedia rep to refund. In process of disupting the charge via the bank. I called them the next day, and Expedia rep called as well. I don't get how a business can be run like this.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 24, 2023
Dear Eduard, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Moreover, we regret that we could not accommodate you in a more suitable suite and that you canceled with us. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. We will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

10/10 Excellent

Holly, Croswell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Price was perfect for what we needed for a night stay. Hotel staff was great. I believe the desk receptionist last name was Alecia she was amazing and friendly! Definitely would recommend this hotel and will return in the future!
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 9, 2023
Dear Holly, Thank you for the kind review. It is always a pleasure to read from our guests. Our staff works hard to deliver outstanding service and clean, comfortable accommodations, and we value your compliments. We believe in our team and strive to make every guest feel at home, so it was a joy passing along your comments to Alecia and the team. Thank you for the recommendation, and we appreciate you saying we will now be your hotel of choice whenever you are in the area. Thank you for choosing Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

10/10 Excellent

Mai

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !
Stayed 1 night in Oct 2023

2/10 Terrible

Katie, Battle Creek

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great but there was bedbugs
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 8, 2023
Dear Katie, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

8/10 Good

Ali

Liked: Staff & service
Good based on price. The manger was really nice.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 3, 2023
Dear Ali, Thank you for choosing Extended Stay America and for your excellent review. We are glad you enjoyed your stay and found us to be of great value. We're also pleased to know that you had a positive interaction with our manager. It is always gratifying to receive praise for exceeding expectations, and we're happy we could make that happen for you. Thank you again for your review. We look forward to your next visit!   Sincerely,Hotel Management

10/10 Excellent

Nokomis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Eliseo

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

ErinAnne, Toledo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I won't lie, when we first arrived, i walked into a cluster at the front desk. There were literally 10 people in the lobby trying to hash out not only where their reservation was but the fact that the staff had called off so only a few rooms were cleaned. The desk clerk looked at me and said "chances are, i don't have your reservation but take a seat and I'll be with you." As I'm sitting down she asks for my last name and does confirm that she did have ours which was odd as I had only booked and paid for the room three days earlier while the group made theirs 2 weeks ago. Thankfully we were on the ground floor and right around the corner as I've recently had major surgery that makes it hard to walk far. The room was fairly clean although the trash in the kitchen was not taken out and the fridge still had the previous occupant's pop sitting inside. No exhaust fan in the bathroom means it was extra steamy and sticky. We kicked the AC to 60⁰ but the room didn't really cool down and sometime during the night, someone was either smoking or vaping Marijuana in the hallway because as I opened the door to ask the desk clerk for more pillows, the ganja entered our room (NOT a complaint in this department as when I'm not on the road, I enjoy a little myself but still it's a no smoking hotel). With a few improvements to the facility and staff, this place would be a location I stayed at again.
Stayed 1 night in Sep 2023

4/10 Poor

Danny

Room dirty
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 2, 2023
Dear Danny, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

6/10 Okay

Verified traveler

Liked: Staff & service
For a getaway without kids it was ok for us we just needed to sleep. As a business owner that cleans and manages hotels in my area I was disappointed to see entryway front deck areas filthy. I was shocked my room was cleaner then the rest of the hotel. The elevator was not moving like it should definitely smelt burned wire and stopped working for a minute while on it. Whomever the owner is definitely needs to hire a cleaning team to come thro and clean carpets walls everything it needs attention.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 2, 2023
Dear Guest, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand how the issues you described kept you from having a great time. Your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management

2/10 Terrible

LULU

No room was available when I arrived. Had to stay in the car thru the night. Horrible
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 1, 2023
Dear LULU, Thank you for providing feedback. It is disappointing to learn of the issues you experienced on arrival. We care about delivering excellent service and ensuring the comfort of our guests. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

6/10 Okay

Don

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Downgraded
Showed up to the hotel after check in time and was told we were downgraded from a king to a queen because they didn't get time to clean. The queen was right next to the entrance and you could hear everything so sleep was not good. Not sure why we had to pay the same price for a downgrade.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 27, 2023
Dear Don, Thank you for choosing our hotel during your recent visit to the area. We sincerely regret not meeting your expectations regarding the room you requested and apologize for any inconvenience caused by the noise that disrupted your sleep. We empathize with your frustration and will address this appropriately. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

10/10 Excellent

Ottway

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I found the accommodations met and exceeded all of my basic needs. I was very comfortable and the staff were all great. For what I paid, it was far beyond my expectations. I would recommend it when someone is looking for clean, comfortable but basic accommodations.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 21, 2023
Dear Andrew, Thank you for including Extended Stay America in your travel plans and sharing your review. We are pleased to exceed your expectations during your visit to Auburn Hills and are delighted our hotel offers everything you need for a convenient stay. Moreover, we appreciate your kind words noting the gracious hospitality provided by our associates. Thank you for recommending us to fellow travelers, and we look forward to welcoming you back for another excellent stay.Sincerely,Hotel Management

10/10 Excellent

Vicky

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Better Breakfast
Stayed 1 night in Sep 2023