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Staff is not the most friendly, not the greatest when you first come in but the room itself is nice, also great location.
Adina
Stayed 1 night in Apr 2024
Response from p on Apr 8, 2024
We appreciate your feedback. We'll strive to enhance our staff's friendliness and first impressions. Thank you for acknowledging the quality of our rooms and our prime location.
10/10 Excellent
Callie
Apr 7, 2024
Liked: Cleanliness, staff & service
Callie
Stayed 1 night in Apr 2024
Response from p on Apr 8, 2024
Thank you for your fantastic rating! We're thrilled to hear you had a wonderful experience with us. We look forward to welcoming you back soon for another excellent stay.
Not worth what I paid for the room. Confusing to get to and from my room to the lobby. Very noisy while trying to get to sleep. Sounded like someone was running on the floor above ours constantly. Check in guy was not friendly. Was threatened to pay a fee if we smoked in the building, we don’t. Immediately walking into the main hall off the lobby it smelled like someone was smoking weed every time I passed it.
Christopher
Stayed 1 night in Apr 2024
Response from p on Apr 8, 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues you raised to ensure a more pleasant experience for future guests.
Thank you for your kind words! We're delighted you enjoyed your stay. Looking forward to welcoming you back soon for another memorable experience.
10/10 Excellent
Poonam
Mar 31, 2024
Liked: Cleanliness
Poonam
Stayed 1 night in Mar 2024
Response from p on Apr 1, 2024
Thank you for your feedback.
6/10 Okay
John, Kalamazoo
Mar 24, 2024
No ice machines, no cups, kitchen but not utensils or dishware, smoke detector chirped intermittently … ok stay … supposed to be a “grab and go” breakfast but only coffee
John
Stayed 1 night in Mar 2024
Response from p on Mar 26, 2024
Your feedback is valuable, and we'll work to address these issues for a better experience.
Thank you for your kind words! We're delighted to hear that you enjoyed our clean and friendly environment, as well as the beautiful surroundings. We look forward to welcoming you back soon!
Thank you for your kind words! We're thrilled to hear that you found everything you needed. We look forward to welcoming you again!
6/10 Okay
Sherri, Covington
Traveled with pets, Traveled with family
Mar 16, 2024
Nothing. Make copies of everyone staying in the rooms driver’s license. Old. Night staff not very friendly. Didn’t do breakfast since it was only like packs to make oatmeal. Did not use kitchen just didn’t feel clean enough. Microwave not work in one of our rooms. Bathroom had trash around commode base.
Sherri
Stayed 2 nights in Mar 2024
Response from p on Mar 17, 2024
Thank for your feedback we checked microwave its working completely fine.
8/10 Good
Jamie
Traveled with group
Mar 16, 2024
Average low grade hotel.
Jamie
Stayed 1 night in Mar 2024
Response from p on Mar 17, 2024
Thank you for your feedback.
10/10 Excellent
Jason
Mar 14, 2024
Jason
Stayed 1 night in Mar 2024
Response from p on Apr 4, 2024
Thank you for taking the time to share your feedback.
Thank you for your kind feedback! We're thrilled to hear that you found our services both nice and affordable. Convenience is key for us, and we're delighted to have met your expectations. We look forward to serving you again soon!
2/10 Terrible
Darnnelle
Mar 9, 2024
Liked: Cleanliness
Disliked: Staff & service
Front desk person was prejudice. He was argumentative and very hostile when I asked questions.
Darnnelle
Stayed 1 night in Mar 2024
Response from p on Mar 13, 2024
I'm truly sorry for your experience. Your comfort is our priority, and we value your feedback. Rest assured, we'll address this matter promptly to ensure every guest feels welcomed and respected.
6/10 Okay
Tim
Traveled with family
Mar 8, 2024
Liked: Cleanliness
Nice place, check-in took 30 mins because it’s an extended stay facility so they needed identification and information from all 6 people in our party. Took forever to get entered into the computer. We were only staying one night.
Tim
Stayed 1 night in Feb 2024
Response from p on Mar 8, 2024
Sorry to hear about the delay at check-in. Hopefully, the rest of your stay goes smoothly and you're able to enjoy your time. Hope to see you soon in future!
The room was large and quiet and clean. The eyes on the stove were a bit worn out but other than that everything was great .
Sonya
Stayed 2 nights in Feb 2024
Response from pri on Feb 27, 2024
"Thank you for your feedback! We're delighted to hear that you found the room spacious, quiet, and clean those are qualities we strive to maintain for all our guests. We apologize for any inconvenience caused by the worn-out stove eyes; we'll make sure to address that promptly to ensure future guests have a flawless experience. Your satisfaction is our priority, and we appreciate your understanding. If there's anything else we can do to enhance your stay or if you require any assistance during your time with us, please don't hesitate to let us know. We're here to ensure you have a comfortable and enjoyable stay. Once again, thank you for choosing our establishment, and we hope you have a wonderful time here. We look forward to serving you again in the future!"
I’ve stayed in some questionable hotels in my day but none compared to Brentwood studio plus. No trash can, no working shower, and smelled awful. Highly recommend staying as far away as possible. Almost forgot about the bugs in the bed and around the room
Nathan
Stayed 3 nights in Feb 2024
Response from pri on Feb 20, 2024
thank you for staying with us. thank you for letting us know about all this we will be sure to work on this and sort this out as soon as possible.
Although this is an an older motel, everything is clean, quiet, and the rooms are especially spacious, more rhan the more modern hotels, without upgrading.
Eva
Stayed 1 night in Feb 2024
Response from pri on Feb 20, 2024
thank you, I really appreciate it. i really appreciate you taking the time to express that. hope to see you in future.
10/10 Excellent
GIANLUCA
Apr 6, 2024
Liked: Cleanliness, staff & service, amenities
Good
GIANLUCA
Stayed 1 night in Apr 2024
Response from p on Apr 8, 2024
Thank you for taking the time to provide feedback.