Studio, 2 Double Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites Mt Laurel Crawford Pl

2.5 out of 5

Reviews

6.6
Rating 10 - Excellent. 176 out of 757 reviews" "
Rating 8 - Good. 205 out of 757 reviews" "
Rating 6 - Okay. 153 out of 757 reviews" "
Rating 4 - Poor. 99 out of 757 reviews" "
Rating 2 - Terrible. 124 out of 757 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

DANNY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Sierra

Went to go stay here- I’m 18 which online the hotel states is the legal minimum age to check in. This was 10 at night and they refused to offer me service as I was not 21. I had to go find another hotel and pay triple the price to find a room. Ridiculous.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Dear Sierra, Thank you for choosing to stay with us. We appreciate you taking the time to provide feedback. We are sorry we were unable to accommodate you as under-21 policy was not communicated to you in advance. We understand the frustration and hope you will offer us another opportunity to host you and your family.Sincerely,Hotel Management

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place would highly recommend it.
Stayed 1 night in Mar 2024

10/10 Excellent

Shpetim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 25, 2024
Dear Shpetim, We're thrilled to hear you had a positive experience at Extended Stay America! Your satisfaction is our priority, and we're delighted you enjoyed your stay with us. Thank you for your kind words, and we look forward to welcoming you back for another pleasant experience soon!Sincerely,Hotel Management

10/10 Excellent

Lynne

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very conveniently located and easy check-in. Even parking was great.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 7, 2024
Dear Lynne, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are very glad that you were pleased with our convenient location and check in service. We hope to have the honor of hosting you again soon.Sincerely,Hotel Management

6/10 Okay

Rebecca

Traveled with partner
Liked: Staff & service
Very dusty. The maid needs to clean around the headboard
Stayed 6 nights in Jan 2024
Response from Hotel Management on Jan 30, 2024
Dear Rebecca, Thank you for choosing us and sharing your recent stay experience. It is glad you had a pleasant stay overall. However, we are sorry for the disappointment with the room's cleanliness, which does not meet your expectations. Your comments are shared with our housekeeping team for improvement. We will instruct our team to re-check the rooms before delivery. Our front desk team is available to help you with anything. Thank you for staying with us; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

2/10 Terrible

Mandi

Disliked: Cleanliness, amenities, property conditions & facilities
Found human poop under the bed in a bag and the hotel had roaches
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
Dear Mandi, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

8/10 Good

Edward

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Worked for my needs.
Overall, work for my needs. I prefer the other location across the street but that was full for this stay.
Stayed 7 nights in Nov 2023

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 18, 2023
Dear Pedro, Thank you for the excellent review. We are glad your stay was enjoyable and we could exceed your expectations. We appreciate you taking the time to leave your kind remarks. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

2/10 Terrible

Thomas

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual with a hotel like this, you try to shower in standing water up to your ankles. HVAC unit was so noisy it had to be turned off to sleep. I will never stay there nor will I stay at Extended Stay America ever again.
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 14, 2023
Dear Thomas, We are sorry to read about the issues you experienced during your stay. It's clear that the shower drainage and HVAC unit noise were significant inconveniences, and we apologize for the discomfort they caused. We will address these matters immediately to ensure our guests receive the best experience they deserve. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

2/10 Terrible

Ronald

Traveled with partner
Disliked: Amenities, property conditions & facilities
A bug was in the shower, shower took forever to get warm, smelled awful, could hear people in other rooms yelling, we have no plans on visiting this hotel again! Gross
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 7, 2023
Dear Ronald, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will return so that we can provide you with a better experience.SincerelyHotel Management

6/10 Okay

Holly

Stayed 7 nights in Sep 2023

4/10 Poor

Jodi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Stephanie

Stayed 1 night in Aug 2023

8/10 Good

Lakesha

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the kitchenette, staff are friendly. I didn’t like the people who smoked in front of building.
Stayed 7 nights in Aug 2023

10/10 Excellent

Keven, Philadelphia

Stayed 2 nights in Jul 2023

2/10 Terrible

Dana

Traveled with group, Traveled with family
Disliked: Cleanliness
Went to check in and there was a line of people in front of us as the computer system was down. Lobby also a distinct cat urine smell to it. We ended up leaving as it was unclear if we would actually be able to check in.
Stayed 1 night in May 2023
Response from Hotel Management on May 26, 2023
Dear Dana, Thank you for reviewing our hotel. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry we did not meet your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely,Hotel Management

8/10 Good

ELANDRIA

Stayed 2 nights in Apr 2023

10/10 Excellent

Kraig

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Deborah

Traveled with partner
Had stayed here some years before, but this time it seemed worn down and now a bit over priced for its current condition. Breakfast is spartan, so an overnighter who is a bigger eater may wish for more/better. (Extended Stay guests will, of course, be able to supply their own meals to their liking.) On the plus side, the location is very convenient and the area is quiet.
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 4, 2023
Dear Deborah, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We understand your frustration and have taken note of the numerous concerns you raised to address them adequately. Please accept our apologies, and we hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management

6/10 Okay

Helene

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lovely/helpful staff, room was very clean, bed was comfortable but everything needed repair (elevator sluggish, fans/air made odd noises, rusty appliances, grout needed to be repaired, heard everything from other rooms, and roach in bathroom)
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 22, 2023
Dear Helene, Thank you for posting your candid review. It is always great to know our guests are satisfied with our efforts, and we appreciate your compliment regarding the hospitable service provided by our associates. We are also delighted you enjoyed our clean suites and comfortable beds. However, we apologize for the concerns which kept your stay from being perfect. We are thankful you shared your observations regarding the conditions of our hotel. We agree our hotel is starting to show its age, and we are currently having the same discussions with our brand leaders to see how we can enhance our guest's satisfaction. It was a pleasure hosting you, and we do hope to welcome you back for a much-improved accommodation.Sincerely,Hotel Management

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I initially booked through expedia, somehow the day I booked for had changed to a later date a month later. I had to change the date and John at the front desk was very patient with this issue. He took great care of getting my booking corrected and expedited for the day of. John is a great guy! I appreciate his help IMMENSELY!
Stayed 1 night in Sep 2022
Response from Hotel Management on Nov 8, 2022
Dear Jorge, thank you for reviewing your stay at Extended Stay America. We are delighted to read that John helped to make your stay even more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management

4/10 Poor

Mike

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth it
The room had some sort or mold or stain in the bathroom. The room had a bad smell. Front desk people were either hiding or not working. I watched them give away someone’s room because a guest decided to stay an extra night.
Stayed 3 nights in Sep 2022
Response from Shon on Sep 6, 2022
Dear Mike, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We have alerted our Housekeeping and Front Office regarding your concerns so that this does not happen again. Thanks for bringing these issues to our attention, and we hope you will give us another chance in the future to show you we appreciate having you as our guest. Sincerely,Hotel Management

8/10 Good

Jim

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

8/10 Good

Masooma, Lagrangeville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet water did keep running, could use repair.
Stayed 1 night in Aug 2022

8/10 Good

ANEUDI

Stayed 1 night in Jul 2022

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Debbie from redbank
I felt safe. Air conditioner worked well I was nice and cool. I did not see any bugs! Very clean. Good tv options .
Stayed 1 night in Jun 2022
Response from Hotel Management on Jun 24, 2022
Dear Deborah, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so lovely to read how much you enjoyed your stay, and we are happy you were impressed with our service and the comfort of the room. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management

4/10 Poor

Chukwunwike

Stayed 2 nights in Jun 2022

8/10 Good

Chelsi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk staff at night.. AMAZING!!
Stayed 2 nights in Jun 2022
Response from Hotel Management on Jun 18, 2022
Dear Chelsi, thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We'll be sure to share your compliments with the entire team. Thanks again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Management

6/10 Okay

Laura

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
My family booked 3 rooms for a 4 night stay. The hair dryer in the room caught fire in my hand. There were two drawers missing from my dresser. There was an obvious smell of cigarettes throughout the building. The staff was WONDERFUL but I do not feel like the hotel was up to par.
Stayed 4 nights in Jun 2022
Response from Hotel Management on Jun 11, 2022
Dear Laura, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

2/10 Terrible

TIMOTHY, LARCHMONT

Stayed 1 night in May 2022

10/10 Excellent

Kraig

Stayed 1 night in Apr 2022

2/10 Terrible

Darvell, Tuxedo Park

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very horrible experience as we had to change rooms due to no hot water, dirty room (waterbugs) and overall rough shape of the hotel itself. I don not plan on using expedia ever again for hotels as this was not a pleasant experience and feel we were misled. Horrible hotel and very surprised as this was not what was experienced previously!!!
Stayed 1 night in Apr 2022
Response from Hotel Management on Apr 26, 2022
Darvell, thank you for evaluating your recent stay. We appreciate your comments. Our goal is to provide each guest with comfortable accommodations and outstanding service, so we apologize for not meeting your expectations. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We appreciate your business and hope you will consider giving us another opportunity to welcome you again. Sincerely, Hotel Management

4/10 Poor

Jeremy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very trashy atmosphere; almost like section 8 housing
Stayed 1 night in Apr 2022
Response from Hotel Management on Apr 12, 2022
Jeremy, we are disappointed to see that we did not live up to our typical standards and are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

2/10 Terrible

Edwin

Stayed 2 nights in Apr 2022

8/10 Good

Rosalee

Traveled with partner
Liked: Cleanliness, staff & service
It was pleasant
Stayed 1 night in Apr 2022
Response from Hotel Management on Apr 8, 2022
Rosalee, thank you for rating your experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management

8/10 Good

Bobby

Stayed 2 nights in Mar 2022

4/10 Poor

Emily

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I stayed for a month, the first 3 weeks were great. The last couple days were horrible! A new girl at the front desk was so rude, I left and went somewhere else! Disgusting additude! I believe her name was jillisa. She obviously was not taught anything about hospitality. I worked for Marriott for 15 years. This hotel needs some adjustments at the front desk.
Stayed 2 nights in Mar 2022
Response from Hotel Management on Mar 10, 2022
Emily, thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to our area, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management

4/10 Poor

Rhonda

Disliked: Amenities
Pros: In a quiet, relatively safe area off of Route 73 South, there all 3 or 4 other hotels on the street, there are washer and dryers, it's was around 100 everything else was more Cons: Only one light fixture in my room worked. This hotel is old and dated. I also smelled pot on the 1st floor. I wonder if people live full-time here
Stayed 1 night in Feb 2022
Response from Hotel Management on Mar 1, 2022
Rhonda, thank you for your honest evaluation. We regret not meeting your expectations and are sorry for the inconvenience due to the maintenance issues. We apologize for this and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. We appreciate your positive feedback and hope to have the chance to redeem ourselves. Sincerely, Hotel Management

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

janet

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, smelly. Could not stay here. Discussed with management and left. Now trying to get a refund for a 4 night stay
Stayed 4 nights in Jan 2022
Response from Hotel Management  on Jan 31, 2022
Janet, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

4/10 Poor

Thomas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Room was not very clean. Trash between counter and fridge, roaches at night. Bedding seemed to be clean. Breakfast offering was poor at best.
Stayed 2 nights in Jan 2022
Response from General Manager on Jan 10, 2022
Thomas, we want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the breakfast service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. We are also sorry for the outside insects you mentioned. We have shared your concern with our pest control team to ensure this does not happen again. We can do better and we hope you will allow us in the future to prove that to you. Sincerely, Hotel Management

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hitel
Great place very clean.
Stayed 1 night in Dec 2021

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Room was clean and had nice appliances. Location close to highway and restaurants.
Stayed 1 night in Dec 2021
Response from Hotel Management on Jan 4, 2022
Brain, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to welcoming you back soon!   Sincerely, Hotel Management

2/10 Terrible

Jose

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I don’t think I would ever go to this hotel
Stayed 1 night in Dec 2021
Response from Hotel Management  on Dec 18, 2021
Jose, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management

6/10 Okay

Luzia

Traveled with partner
Disliked: Amenities, property conditions & facilities
Not clean, some people was fighting around 1 am.
Stayed 1 night in Nov 2021
Response from Hotel Management on Nov 30, 2021
Thank you for taking the time to share your feedback. We are sorry for the cleanliness and noise issues you experienced during your stay with us. Your comments have been discussed so that we can better serve our future travelers. Please consider us again so that we can make your next stay a much better one. Sincerely, Hotel Management

2/10 Terrible

Eric

Disliked: Staff & service
Staff was unhelpful and misleading, telling several versions of why early checkin was unavailable. Had me waiting over an hour to meet with someone who never showed up. Worst experience with a hotel staff ever.
Stayed 1 night in Nov 2021
Response from Hotel Management on Nov 22, 2021
Eric, thank you for staying at our hotel and for sharing your concerns. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. We take great pride in providing exceptional service, and we agree with the inconvenience and frustration you must have while here. We are committed to providing outstanding service, and we hope we will have another opportunity to show you the exceptional stay you deserve. Sincerely, Hotel Management

2/10 Terrible

Brent

Stayed 2 nights in Sep 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
It was terrible we had to go buy bed sheets because they were all dirty. We put the garbage by the front door and we were told we had to take it down. In one of the Three rooms we rented the bathtub was clogged i called for service and was told i had to unclog it myself. Service was horrible and this was what we paid for.
Stayed 2 nights in Nov 2021
Response from Hotel Management on Nov 10, 2021
Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management