Reception

Reviews of Fairfield Inn by Marriott Frankenmuth

2.5 out of 5
Fairfield Inn by Marriott Frankenmuth
430 S Main St, Frankenmuth, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1010 reviews" "
Rating 8 - Good. 303 out of 1010 reviews" "
Rating 6 - Okay. 88 out of 1010 reviews" "
Rating 4 - Poor. 25 out of 1010 reviews" "
Rating 2 - Terrible. 28 out of 1010 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,clean, friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience overall
Stayed 1 night in Mar 2024
Response from Kacy on Mar 25, 2024
Thank you Amanda

8/10 Good

Mike

Liked: Amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Mar 2024
Response from kacy on Mar 25, 2024
Thank you

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Online check in is a nice feature that I've not seen before. The staff is friendly. The room was very nice and nothing looked shabby. It was very clean which is the most important part. We were on the first floor by the pool which we expected to be a bit noisy but it was very quiet. Also there was a big refrigerator which was great for us as we needed it this trip. I would definitely book this hotel again.
Stayed 1 night in Mar 2024
Response from Kacy on Mar 25, 2024
Thank you Erin

2/10 Terrible

Meghana

Disliked: Cleanliness, staff & service, property conditions & facilities
Location is great, on Main St and everything is easily accessible. However, the hotel does not meet the Marriott standards otherwise.
Stayed 2 nights in Mar 2024
Response from Kacy on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kacy on Mar 25, 2024
Thank you

10/10 Excellent

Mindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location. Room was wonderful! All around great place to stay!
Stayed 2 nights in Mar 2024
Response from Kacy on Mar 25, 2024
Thank you Mindy

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome. Very clean, especially considering they were under construction. Staff was friendly. The only negative was that the pool and hot tub were so heavily chlorinated that our eyes and noses burned afterward.
Stayed 1 night in Mar 2024
Response from kacy on Mar 11, 2024
Thank you

8/10 Good

Charles

Traveled with partner
Liked: Staff & service
For $250 a night we didn't expect to see cobwebs in the shower or mold in shower behind the soap holder. Scrambled eggs were mostly water.
Stayed 1 night in Mar 2024
Response from kacy on Mar 11, 2024
Im sorry to hear we fell short of making your stay great :(

6/10 Okay

Charles

Traveled with partner
Liked: Staff & service, amenities
Cobwebs in bathroom, black mold behind soap dish in shower, screaming kids two rooms down. Not what I expected for $250 a night very disappointed.
Stayed 1 night in Mar 2024
Response from kacy on Mar 11, 2024
Thank you

10/10 Excellent

Vincent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot was marked clearly and was very clean.
Stayed 1 night in Feb 2024
Response from Kacy on Mar 2, 2024
Thank you

6/10 Okay

Louise

Stayed 1 night in Feb 2024
Response from Kacy on Mar 25, 2024
Thank you

8/10 Good

Therese

Traveled with group, Traveled with family
Staff was great not as clean as expected
Stayed 1 night in Feb 2024
Response from kacy on Mar 2, 2024
Thank you

6/10 Okay

Patricia

Traveled with group
This property is conveniently located but outdated and could use some TLC.
Stayed 1 night in Feb 2024
Response from Kacy on Mar 2, 2024
We are currently in renovations :) We will be completed in May 2024 :)

6/10 Okay

Judith

Stayed 1 night in Feb 2024
Response from Kacy on Mar 25, 2024
Thank you

10/10 Excellent

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 1 night in Jan 2024
Response from kacy on Mar 3, 2024
Thank you so much :)

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were still remodeling the upstairs. Was noisy during the day but by 3pm they were gone. Overall we really enjoyed our stay. The free breakfast was great. Hot sausages or Canadian bacon, scrambled eggs, waffles, hot oatmeal, cereals, fruits and bagles or toast. Coffee was great. Pool and hot tub were great. Very relaxing and clean.
Stayed 2 nights in Jan 2024
Response from kacy on Jan 28, 2024
Thank you for your understanding of the remodeling! 3rd floor is in floor renovation mode right now! we appreciate you staying with us :)

10/10 Excellent

Ashlei S

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 1 night in Jan 2024
Response from kacy on Jan 28, 2024
Thank you

2/10 Terrible

Kevin

Stayed 1 night in Jan 2024
Response from kacy on Mar 2, 2024
sorry we failed to meet you expectations

6/10 Okay

twanda

Liked: Amenities
Nice
Response from Kacy on Mar 2, 2024
Thank you :)

10/10 Excellent

Lissette

Traveled with group
Liked: Amenities
Stayed 1 night in Dec 2023
Response from kacy on Mar 2, 2024
Thank you

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from kacy on Mar 2, 2024
Thank you

10/10 Excellent

Jeff

Location. This is an older unit that needs new “Quieter” equipment. Pool area not enjoyable due to humm, vibration of unnecessary loudness. Vent fan in room was horrible. Beds are of older styles. Jeff
Stayed 1 night in Jan 2024
Response from Kacy on Mar 2, 2024
Thank you

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is cheerful and very helpful. Room very clean and nicely furnished.
Stayed 1 night in Jan 2024
Response from Kacy on Mar 2, 2024
Thank you

8/10 Good

james

Traveled with family
Liked: Cleanliness, staff & service, amenities
For an older Hotel that’s been updated, I can’t complain. Everything seems to be very clean and the staff is very attentive, friendly and accommodating. Breakfast was pretty good with many options to choose from. However, the swimming pool and hot tub has way too much chlorine and chemicals.
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is located at the end of the shopping strip, which was perfect. Close enough to walk and shop but enough away to keep the noise to a minimal/
Stayed 2 nights in Dec 2023

10/10 Excellent

Barbara, Defiance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Laial

Stayed 1 night in Dec 2023
Response from kacy on Jan 28, 2024
Thank you

8/10 Good

Dmytro

Stayed 1 night in Dec 2023

10/10 Excellent

Victor

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
There was only one chair in our room. On our first day there was work being done in the pool area. It was quite loud in our room, almost sounded like gunfire.
Stayed 2 nights in Dec 2023

10/10 Excellent

Patti

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room across from pool, screaming kids. Banging doors throughout the night and kids running the halls, manager wasn’t on hand and the lady at the desk couldn’t help.
Stayed 1 night in Dec 2023

8/10 Good

miranda

Stayed 1 night in Dec 2023

2/10 Terrible

Ronald

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first day,we had to have the sheets changedas they were dirty. The eggs had water on top of them and were salty. I have pictures of all the dirt in the room and it was bad. So bad it over shawdowed our 41st wedding anniversary.
Stayed 3 nights in Dec 2023

8/10 Good

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Stayed 1 night in Dec 2023

6/10 Okay

Melinda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed
Our room didn’t get cleaned for 2 days. Shower curtain was very old. Room is very dated.
Stayed 7 nights in Nov 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice updated room. Walking distance to the downtown area
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, comfortable beds, microwave and fridge in room. Breakfast was good, above basic, but not a large buffet. Staff was great, and plenty of clean towels. Very safe area, I would have felt comfortable traveling alone. Would definitely stay again. Clean outside, parking was excellent, and walkable to downtown shopping and dining.
Stayed 2 nights in Nov 2023

6/10 Okay

wayne

Traveled with family
Disliked: Property conditions & facilities
Location was convenient.No heat in room with 30 degrees outside, after asking for heat, we were finally given a different room. However this was not on the top floor which we always request to avoid noise above. The noise above went on until 1am AT NIGHT.
Stayed 2 nights in Nov 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Nov 2023

6/10 Okay

brian

Traveled with family
Disliked: Staff & service, amenities
employee needs an attitude adjustment
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for all the shopping and restaurants in Frankenmuth. A bit far to walk to Bronner's, but doable if you want to.
Stayed 2 nights in Nov 2023

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and comfortable. The bathroom and shower were great. Clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some updates made. Great shower, clean and well cared for.
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness
Good location. Hotel ok
As I read in other reviews the toilet in our room had a mildew ring. The room could use some updating. Things seemed a little old. The location was great. Staff friendly enough
Stayed 2 nights in Nov 2023

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Nov 2023