Indoor pool

Reviews of Fairfield Inn & Suites by Marriott Russellville

2.5 out of 5
Fairfield Inn & Suites by Marriott Russellville
120 E Harrell Drive, Russellville, AR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 233 out of 366 reviews" "
Rating 8 - Good. 87 out of 366 reviews" "
Rating 6 - Okay. 32 out of 366 reviews" "
Rating 4 - Poor. 7 out of 366 reviews" "
Rating 2 - Terrible. 7 out of 366 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Ralph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room
Stayed 1 night in Mar 2024

10/10 Excellent

Melody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived after a long day of travel , and we were greeted with smile ; the property smelled clean & and the decor was lovely; there was music & a manager’s happy hour in the dining area which was a plus ; the room was a nice size & the king bed was very comfortable! Bathroom was clean & well supplied; plenty of restaurants near by ; location was quiet & parking easy ; breakfast was decent & we liked the nice coffee bar . We’d definitely stay again!
Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Staff at desk was very helpful pointing out some dining options. Room was very clean, and very comfortable. Breakfast was a touch better than your typical lobby breakfast. Area was clean and supplied. Would definitely stay here again if in the area.
Stayed 1 night in Feb 2024

10/10 Excellent

STEVEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. We enjoyed ot
Stayed 2 nights in Feb 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 1 night in Feb 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melanie A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very nice and the staff was very friendly and helpful. The kids said this was the best breakfast ever….lol. I will be back again thanks
Stayed 1 night in Nov 2023
Response from GM - Andrew on Nov 27, 2023
Thank you so much! We appreciate hearing about how good our breakfast is. Can't wait for you to join us in the future!

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Playoff stay
Really nice motel
Stayed 1 night in Oct 2023
Response from General Manager on Nov 1, 2023
Thank you so much!

8/10 Good

Howard

Stayed 1 night in Oct 2023
Response from General Manager on Nov 1, 2023
Thank you for your feedback.

10/10 Excellent

vijaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Nov 1, 2023
Thank you for these wonderful scores!

8/10 Good

Justin

Stayed 1 night in Oct 2023
Response from GM - Andrew on Nov 27, 2023
Thank you so much for your review!

6/10 Okay

Richard W Lovejoy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything there was great, but checking in after driving over 300 miles and being told I had no room. was not my glad end to the day, took some time, but on your fault, it was settled
Stayed 2 nights in Oct 2023
Response from Andrew Dodson on Oct 10, 2023
I am sorry that there was a delay at check-in. However, this was not a mistake on our (the hotel's) end. When the reservation came through the 3rd party (expedia) it came through as the last name "II" and the first name "richardlovejoy". When we make reservations at the hotel, we are very clear and will repeat the information back to the guest, to prevent issues like this from happening. We just had someone who made a reservation for Russellville AL, instead of Russellville AR. We had a room for her fortunately, but we work diligently to prevent this.

6/10 Okay

Charles

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lack of service, I stayed for 4 days no room cleaning, I had to go to front desk for towels and toiletries and pick up trash bags so I could remove my own trash
Stayed 4 nights in Sep 2023
Response from Andrew on Oct 8, 2023
Thank you so much for bringing this to my attention. I checked our housekeeping logs and it looks like your room was serviced on the 1st of Oct. I am checking with the housekeeper who serviced your room and I will bring this review to her attention. As well as her supervisor!

6/10 Okay

gregory, Deland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All great but we booked it based on the hot tub. Well it hasn’t worked in years….. other then that it was worth it, mini waffles help ease the no hot tub pain.
Stayed 1 night in Sep 2023
Response from Andrew Dodson, General Manager on Oct 5, 2023
Thank you so much for your review! Actually, we stopped advertising the hot tub when it had first become unusable. In fact, there was discussion of closing the pool all together to make more meeting room space. But after much discussion with Marriott, we are going to repair our hot tub and make it usable again! I don't know how long it will take, but the next time you come through, hopefully we will get a 5/5!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Nov 1, 2023
We appreciate your stay and giving us these wonderful scores!

10/10 Excellent

Christina

Stayed 2 nights in Sep 2023
Response from Andrew on Sep 20, 2023
Thank you so much for your review! We appreciate your feedback!

8/10 Good

Kari

Liked: Staff & service, property conditions & facilities, room comfort
The room (130) had a terrible smell.
Stayed 1 night in Sep 2023
Response from Andrew on Sep 20, 2023
Thank you so much for your review! Did you report this issue to the front desk during your stay? I'm sure the front desk would have been happy to move you to another room and even upgrade you to a room you were happy with. I have reported it to our maintenance and housekeeping team and they will check on this and fix this issue. Thank you for bringing it to our attention.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.
Stayed 1 night in Sep 2023
Response from Andrew on Sep 20, 2023
Thank you so much for your review! We appreciate your feedback!

10/10 Excellent

Robert and Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Andrew on Sep 20, 2023
Thank you so much for your review!

10/10 Excellent

Billie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Andrew on Sep 20, 2023
Thank you so much for your review!

10/10 Excellent

jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s a good hotel to choose
Stayed 1 night in Jul 2023
Response from Andrew on Sep 20, 2023
Thank you so much for your wonderful review!

10/10 Excellent

STEVEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. Clean and comfortable rooms and friendly people that work there.
Stayed 2 nights in Jul 2023
Response from Andrew on Sep 20, 2023
Thank you so much for your review! I love reading this!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023

10/10 Excellent

dorothy

Stayed 2 nights in Jun 2023

10/10 Excellent

Jonny

Stayed 1 night in Jun 2023

10/10 Excellent

anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, hotel in very nice condition
Stayed 1 night in May 2023

10/10 Excellent

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable. It had no odor from cleaning products. Even though it said they had gluten free items for breakfast, the only thing they offered was a cheese omelet and the cheese was a piece of processed American. It would be easy to keep frozen gluten-free bread in case someone requested.
Stayed 1 night in Apr 2023

10/10 Excellent

Gelonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Mar 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good
Stayed 2 nights in Feb 2023

10/10 Excellent

Ivy legardye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff and clean hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for one night! Bed very comfortable!
Stayed 1 night in Feb 2023

10/10 Excellent

LeAnn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met all expectations
Stayed 5 nights in Feb 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and accommodating.
Stayed 1 night in Feb 2023

10/10 Excellent

linda

Stayed 1 night in Feb 2023

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from GM - Andrew on Nov 27, 2023
Thank you so much!

10/10 Excellent

Vickie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Andy on Jan 26, 2023
Thank you for the score! Our staff loves seeing we ranked 10/10!

10/10 Excellent

Koren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and wonderful service!
Stayed 1 night in Jan 2023
Response from Andy on Jan 26, 2023
Thank you so much! We are so glad to hear this!

10/10 Excellent

Linda

10/10 Excellent

Tracey, Dunchurch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Body Wash was empty
Stayed 1 night in Nov 2022
Response from FFIS on Nov 10, 2022
Wow! what a wonderful review, five stars. On behalf of the entire hotel team, I want to thank you for sharing about experience at the Fairfield by Marriott.I would like to extend on behalf of our entire organization our gratitude for your continued patronage. Your comment's regarding our business is most appreciated.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Carey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a leisure stay so we did breakfast later, food was cool and dried out. It seems when you book with an outside agent they give you their handicap rooms, awkward bath/shower usage.
Stayed 1 night in Oct 2022
Response from FFIS on Oct 8, 2022
Dear Ms. Carey,Thank you for choosing the Fairfield by Marriott Russellville. We appreciate that there are many competitive businesses to ours and therefore we are delighted that you visited us. This is all the more reason why we are very saddened that you did not have the positive experience that you and all of our guests deserve. Rest assured that we will continue to strive to see that others do not have your regrets. By the way, we only assign room types that are booked by the third party not any different, we do not differentiate. Please ask front desk to change the room type if handicap room is not needed.

10/10 Excellent

Bobbee

Stayed 1 night in Sep 2022
Response from FFIS on Sep 24, 2022
Thank you for choosing the Fairfield by Marriott, Russellville.We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our guests and especially those willing to provide their positive perspective with the online world and beyond. Please revisit us soon and often.

10/10 Excellent

Courtney

Stayed 1 night in Sep 2022
Response from FFIS on Sep 24, 2022
Thank you for choosing the Fairfield by Marriott, Russellville.We are honored by the review you posted about your experience with us. While we are constantly told face to face how much guests enjoy our service, it takes a very special person to proclaim to the online world that they should check us out. You are one of those individuals and we are proud that you do business with us.

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from FFIS on Sep 18, 2022
Thank you so much for choosing the Fairfield by Marriott during your recent visit and subsequent wonderful praise. Feedback, especially from such well-spoken customers like you, is not only invaluable to those researching businesses like ours, but is also important to us. We greatly appreciate you taking the time to share your comments and feedback with us. Thanks again.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from FFIS on Sep 5, 2022
Thank you for choosing the Fairfield by Marriott.We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our customers and especially those willing to provide their positive perspective with the online world and beyond. Please revisit us soon and often.

10/10 Excellent

Michel

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Aug 2022
Response from FFIS on Aug 16, 2022
Thank you for choosing the Fairfield by Marriott, Russellville. Thank you so much for your recent visit and subsequent wonderful praise. Feedback, especially from such well-spoken customers like you, is not only invaluable to those researching businesses like ours, but is also important to us. We greatly appreciate you taking the time to share your comments and feedback with us. Thanks again

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2022

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good. Pool and hot tub was clean and relaxing as well.
Stayed 1 night in Jul 2022
Response from FFIS on Jul 23, 2022
Dear Mr. Timothy, Thank you for choosing the Fairfield by Marriott, Russellville. We are honored by the review you posted about your experience with us. While we are constantly told face to face how much customers enjoy our service, it takes a very special person to proclaim to the online world that they should check us out. You are one of those individuals and we are proud that you do business with us.