Couples treatment rooms, sauna, spa tub, body treatments, hydrotherapy

Reviews of Fairlawns Boutique Hotel and Spa

5 out of 5
Fairlawns Boutique Hotel and Spa
Alma Road, Sandton, Gauteng

Reviews

9.6

Exceptional

Rating 10 - Excellent. 66 out of 84 reviews" "
Rating 8 - Good. 12 out of 84 reviews" "
Rating 6 - Okay. 5 out of 84 reviews" "
Rating 4 - Poor. 1 out of 84 reviews" "
Rating 2 - Terrible. 0 out of 84 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An unexpected Gem. After many years of staying in different hotels around Jo'berg and Pretoria I had never stayed here. Thanks now changed and Fairlaws is now my hotel of choice. Really nice old school hotel with an amazing setting.
Stayed 4 nights in Mar 2024
Response from FBH Team on Mar 27, 2024
Dear David. Thank you for taking the time to share your experience. We sincerely appreciate your kind comments, and look forward to an opportunity to welcome you back to our gem in Joburg. Kind regards, FBH Team

10/10 Excellent

Thembelani

Business traveler
Very friendly staff and the property is very clean
Stayed 2 nights in Jan 2024
Response from FBH Team on Feb 22, 2024
Dear Thembelani. Thank you for the great review and comments, we will share with the team. We look forward to welcoming you back. Kind regards, FBH Team

10/10 Excellent

Thembelani

Business traveler
Very friendly staff
Stayed 2 nights in Jan 2024
Response from FBH Team on Feb 22, 2024
Dear Thembelani. Thank you for the kind comment about our friendly staff, we sincerely appreciate it. We look forward to welcoming you back to our sanctuary. Kind regards, FBH Team

8/10 Good

Debra, Fountain Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beyond beautiful property & tremendous staff! Online pictures do not do this place justice… it’s stunningly gorgeous in person. My only regret is we only booked one night here.
Stayed 1 night in Jun 2023
Response from FBH Team on Jun 29, 2023
Dear RobertThank you for taking the time to share your Fairlawns experience. We appreciate your kind comments about our beautiful property and tremendous staff. We look forward to welcoming you back for a longer stay. Kind regards, FBH Team

10/10 Excellent

dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
the members of the staff were so warm and wonderful. I stayed an extra night given how excellent Fairlawns is.
Stayed 1 night in Mar 2023
Response from FBH Team on Mar 26, 2023
Good day Dennis. Thank you for the wonderful review of our sanctuary in the city. We will share the feedback with the team. We look forward to an opportunity to welcome you back.

10/10 Excellent

Dr Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquility ___
Stay was lovely! Place in beautiful! The staff are on point and friendly. Definitely not my last stay here😊
Stayed 3 nights in Dec 2022
Response from FBH Team on Mar 26, 2023
Good day. Thank you for the kind comments about our friendly staff. We strive for higher standards and appreciate the feedback.

8/10 Good

Solange

Stayed 2 nights in Jan 2023

10/10 Excellent

Saviour

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

N.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Ghizala-Ruth

Disappointing - not a 5 star experience
The only to thing going for this hotel is the decor of the rooms, which is really interesting and of high quality. Other than that, this isn't a five star hotel experience. The first room we were given felt more like a basement room as it was so dark. We found blood on one of our cushions, the shower didn't work, the outdoor pool area was in neglect - the pool wasn't clean, and wasn't cleaned during our stay. The airport transfer was nearly 1000 rand (we think it would 200 on Uber). When I asked for a bottle water at 2230I was told that the bar had closed so having some water wasn't possible until the morning (in the end, the receptionist found a bottle of water behind the reception desk). The spa is well done, but unfortunately the time we picked to go, was during load shedding, so the indoor pool and jacuzzi were tepid, and the steam room and sauna not possible to use. We understand the reasons for load shedding but would have appreciated if the hotel had told us in advance of the load shedding time, or even on arrival at the spa. Not after when we had changed, and ready to use the spa facilities. So all in all, disappointing experience and think some areas of the hotel need a bit more TLC.
Stayed 1 night in Nov 2022

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded all expectations. Beautiful property, wonderful staff. We will be back!
Stayed 4 nights in Sep 2022

10/10 Excellent

Echo

Stayed 1 night in Nov 2021

10/10 Excellent

Constance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd always wanted to stay at Fairlawns, it's beautiful. The staff were kind when they serve you however they weren't always easy to catch. The rooms are grand and spacious. The birds wake up around 2am and chirp until about 5am so if you're a light sleeper you might find it difficult to get the zzzz's. Luckily for us we have many birds at home however they chirp from 4am-5am. Overall I recommend
Stayed 1 night in Nov 2021

4/10 Poor

Farhana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful hotel and rooms Terrible service not professional and personal at all
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay.
Stayed 2 nights in Apr 2021
Response from Fairlawns Boutique Hotel on Apr 19, 2021
Good day,. Thank you for the wonderful feedback. We look forward to an opportunity to welcome you back.

6/10 Okay

brett

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Bad start but ended ok
The booking started off very badly, when we arrived they had no record of the booking made through booking.com. After 10 minutes they found it in there spam folder. The room was not ready that they gave us, empty beer cans in the cupboard. Then the TV remote did not work and the person to fix it was not on site. I insisted we move rooms which they agreed. Thereafter the stay was fine. They coped our dinner to apologise.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience.
The stay was great. Beautiful setting with fantastic service.
Stayed 1 night in Dec 2019

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Onicah

Stayed 2 nights in Dec 2019

8/10 Good

Kennedy, Cape Town

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located, lovely vegetation, lovely rooms, great pool area and spa. Great property!! Love it
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Mzamo

Stayed 1 night in Nov 2019

10/10 Excellent

Sandra, Johannesburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The greenery and lush gardens, spa is absolutely amazing!!!!
Stayed 1 night in Oct 2019
Response from Fairlawns Boutique Hotel & Spa on Oct 31, 2019
Dear Sandra. Thank you for taking the time to share your experience with us. Your kind comments about our gardens and spa was appreciated and will be shared with the team. We look forward to welcoming you back.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Fairlawns Boutique Hotel & Spa on Oct 31, 2019
Dear Ian. Thank you kindly for the high rating. We look forward to welcoming you back.

10/10 Excellent

Farhana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable anniversary treat
Everything was amazing! Staff were very attentive, the room was beautiful (a door to the bathroom would have been a practical addition), and food was delicious. We had spa treatments and they were great!
Stayed 1 night in Oct 2019
Response from Fairlawns Boutique Hotel & Spa on Oct 31, 2019
Dear Farhana. Thank you for the kind comments our attentive staff and great spa treatments. As a five star establishment we strive for more and thrilled to know that you had a memorable experience. We look forward to welcoming you back.

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and
Well impressed to say the least. Everything was top class. Staff, Food, Rooms, comfort. This place has oodles of personality too and is incredibly well decorated. I was given a guided tour of the outdoor pool, spa area as well as dining rooms, private function rooms and accomodation sections and I also learned about the history of the building, owners and some of the more famous guests that have stayed here!! Special mention to the chef too! - Both Dinner and Breakfast were amazing.
Stayed 1 night in Sep 2019
Response from Fairlawns Boutique Hotel & Spa on Oct 31, 2019
Dear Greg. Thank you for taking the time to write a review. We are thrilled to know that you enjoyed your stay with us and appreciate the kind comments about your experience. We look forward to an opportunity to welcome you back.

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019
Response from Reservations on Oct 3, 2019
Dear Guest, Thank you for the beautiful rating and we hope to be if service again in the future. Best Regards Reservations

10/10 Excellent

Tendayi B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's always wonderful to stay at Fairlawns, the excellent surroundings, the luxurious comfort and ambience is second to none. Its the place to be if one is looking for a home away from home experience. The kitchen's attention to detail was impressive, especially their ability to serve a perfect dish that's not on the menu in order to meet guest requests. Service providers who go out of their way to meet the guests' needs will always be the preferred service providers.
Stayed 1 night in Sep 2019
Response from Reservations on Oct 3, 2019
Dear Tendayi, Thank you for the rating, this information will be shared with our teams and we hope to be of service to you again in the future. Best Regards Reservations

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stay was overally good. The service in most areas were good. Very welcoming and friendly receptionists and lovely breakfast buffet. Room was good and clean, and large enough for our family of four which we stayed in the Villas. But I definitely expected more from Fairlawns being a five star hotel and at the price you pay. For me there seems to be a gap for what I paid and what I got from my stay. There are some four star hotels I have been to where either it was similar or exceeded what I experience at Fairlawns.
Stayed 2 nights in Jul 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, excellent spa and enjoyable time
Stayed 1 night in Jul 2019

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jul 2019

10/10 Excellent

Tendani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

LANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

LANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place to stay for rest and relaxation.
Stayed 2 nights in Feb 2019

10/10 Excellent

Shaun, Centurion, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite experience!
What an amazing experience! Everything from service to furnishing to cleainess and quisine was absolutely perfect. We can highly recommend Fairlawns Boutique Hotel & Spa to travellers who appreciate a superior experience. Well done to the Management & Personnel at the Hotel for making our stay a memorable one. Thank you!
Stayed 2 nights in Jan 2019
Response from Annie on Jan 29, 2019
Dear Guest Thank you for your wonderful feedback, we really appreciate your kind words. We hope you will visit us soon in the near future. Many Thanks and Kind Regards Reservations

10/10 Excellent

Dev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful hotel. The staff are very friendly. The room was luxurious
Stayed 1 night in Dec 2018
Response from Reservations on Dec 22, 2018
Dear Guest Thank you for your wonderful feedback. We are delighted to hear. We hope you will visit us soon. Many Thanks and Kind Regards

10/10 Excellent

Chi Yee Angela

It was amazing!
Stayed 1 night in Nov 2018
Response from Annie on Nov 27, 2018
We are delighted to hear and thank you for providing us your feedback!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best of Value for the Money spent.
Stayed 4 nights in Oct 2018
Response from Annie on Oct 20, 2018
Thank you for taking your time providing with a feedback of your stay with us. We look forward to seeing you soon in the near future.

8/10 Good

Nadeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at a gorgeous hotel
Comfortable stay in a spacious and luxuriously fitted room at Fairlawns. First class service and good food. The decor and manicured gardens really contribute to the hotels ambience. One thing to note, while the wooden blinds are pretty, they do not completely block out light, so carry a sleep mask if this will disturb you.
Stayed 1 night in Aug 2018
Response from Annie on Sep 3, 2018
Dear Ms. Naiddo Thank you for your wonderful feedback. We really appreciate and value your comment. We will take your comment to our next evaluation on our rooms. We will also pass your comment to the hotel staff. Many Thanks and Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, we were treated like royalty
Stayed 2 nights in Jul 2018
Response from Annie on Jul 31, 2018
Dear Guest Thank you for your feedback and taking your time to write us a review. We are delighted to hear that you had a wonderful stay with us. We look forward to seeing you soon for your next stay. Many Thanks and Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Kajal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Fairlawns Team on May 4, 2018
Dear Guest Thank you for taking the time to review the Fairlawns. We are pleased to know that you enjoyed your stay with us, and look forward to welcoming you back in the near future.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 5 star get away!
Amazing stay, beautiful gardens and pool area. Amazing spa treatments and the room exceeded expectations. The staff were all friendly and accommodating and the food was excellent! Thank you to the entire team for making our stay a truly memorable experience
Stayed 1 night in Mar 2018
Response from Fairlawns Team on May 4, 2018
Dear Guest Your wonderful review of our Hotel is greatly appreciated and will be shared with the team. We look forward to welcoming you back in the near future.

10/10 Excellent

Lena, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fairlawns
wonderful
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Always a wonderful experience at Fairlawns
My stay was great as always. The place provides a wonderful experience. I absolutely enjoy coming there as it is a wonderful experience of home away from home. The standard is consistent and predictably good!
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing really enjoyed it

10/10 Excellent

Lesley, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Boutique Hotel in Beautiful Garden Setting
Fairlawns is a beautifully appointed luxury boutique hotel set amongst extensive gardens. It is hard to believe that you are close to the bustling Sandton shopping and business areas - but you are! It is luxury all the way, from the moment you arrive to the moment you leave. A warm towel and fresh juice welcomes you at reception. You are escorted to your room and the room's amenities are explained to you. The staff are courteous and well trained. Our room was large and stately. The bathroom too. French Provincial style. The pool area is great for relaxing and the patio is a lovely shaded area where you can enjoy a glass of wine or a meal. Breakfast is served on the patio. We had dinner arrangements so did not dine in the restaurant - Amuse Bouche - but it looked lovely! Next time!

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort