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Reviews of Grand Hotel Santa Lucia

4 out of 5
Grand Hotel Santa Lucia
Via Partenope 46, Naples, NA

Reviews

8.8

Excellent

Rating 10 - Excellent. 485 out of 871 reviews" "
Rating 8 - Good. 268 out of 871 reviews" "
Rating 6 - Okay. 73 out of 871 reviews" "
Rating 4 - Poor. 35 out of 871 reviews" "
Rating 2 - Terrible. 10 out of 871 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

giorgia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property the real grand Hotel!!!! Service sublime!
Stayed 1 night in Feb 2024

8/10 Good

YIJING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some staff were nice and some were not. The breakfast offering was limited. But the location and view was nice.

8/10 Good

Trevor John

Liked: Cleanliness, staff & service, property conditions & facilities
This is a first class hotel where we had previously stayed. Great location, good breakfast, scrupulously clean, good welcoming staff. Comfortable well planned rooms. But why oh why are in room tea and coffee taken in paper cups. Not good enough. A small niggle but a sign of penny pinching? Standards perhaps had slipped since previous pre covid visit.
Stayed 5 nights in Oct 2023

10/10 Excellent

elham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean Staffs were nice and friendly location was great
Stayed 1 night in Oct 2023

10/10 Excellent

Valerie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel overlooking the citadel. Beds were comfy. Breakfast buffet was amazing. Staff were so helpful / loved it!
Stayed 2 nights in Sep 2023

6/10 Okay

Jun

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bathroom and overall room was not clean. The rooms were big and the staff was friendly. The hotel neighbohood was beautiful.
Stayed 1 night in Sep 2023

10/10 Excellent

Zhaosu

Stayed 2 nights in Sep 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is expensive but good at their resteraunt. On the second day we went to a small cafe around the corner at less than half the cost.
Stayed 1 night in Sep 2023

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Sep 2023

10/10 Excellent

TIMOTHY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location, great views, nice breakfast restaurant. Clean, spacious. A great value!
Stayed 3 nights in Aug 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with comfortable rooms and strong A/C. Friendly staff and most rooms have a beautiful sea view. The street along the water can be noisy at night, but the rooms are very quiet.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Carmel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel & bedrooms are beautifully furnished & clean. Our Junior suite was very spacious & offered amazing views of the Port, Caste Del'Ovo & the gorgeous Bay of Naples. The staff were very polite, helpful & always greeted us with smile. We would not stay anywhere else if coming back to Naples. We loved this hotel, thank you to all the staff!
Stayed 3 nights in Aug 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Claudia, Santa molto

Stayed 3 nights in Jul 2023

10/10 Excellent

Fabiana, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service. Beautiful and comfy rooms
Stayed 1 night in Jul 2023

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service over and above the norm
Very friendly and helpful staff. My daughter had lost her Invisalign in the room, and the maids found it after we checked out. They went the extra mile to get the Invisalign returned to us - something they did not have to do. The staff also helped us weigh our bags when we left to make sure we were not overweight at the airlines. The location was great, overlooking the water, and the views were breathtaking. Highly recommend.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Stayed 1 night in Jun 2023

8/10 Good

Richard, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Souha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our 5 nights stay! The view from our room was spectacular! Breakfast was delicious! Everything was perfect to explore Napoli and the are has lots of delicious food very close! The room was very clean and the beds were comfortable! Will be back for sure!
Stayed 5 nights in May 2023

10/10 Excellent

Massimo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is charming and in an excellent location. Rooms are spacious and clean and the personnel is professional and always willing to help.
Stayed 2 nights in May 2023

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

4/10 Poor

david

Stayed 2 nights in May 2023

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Lovely staff. Enjoyed our stay.
Stayed 1 night in May 2023

10/10 Excellent

John S

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

John S

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is polite and professional and hotel is comfortable and clean
Stayed 1 night in May 2023

10/10 Excellent

Kaitlin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room here! Spacious with a balcony view of the ocean! Only issue we had was the floors being dirty (my feet turned black after walking on the floor after a shower).

8/10 Good

Christian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have just returned from an amazing stay at the Grand Hotel Saint Lucia. Our room on the front was excellent and we could not have wished for better. The bed was super comfy with additional pillows provided if required. Our only negative experience was we asked the hotel to arrange a taxi for us through reception and were advised it would be 30 Euro fare to the airport. On arrival the driver demanded 50 euro and said he told hotel porter to relay this to us, which didn't happen. As you can imagine not impressed. We would definitely return to this hotel and request the same room but would make our own arrangements for transfers and would highly recommend others do likewise (it is for this reason alone that I have scored 4 and not 5, everything else was perfect!)
Stayed 2 nights in Mar 2023

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel which I would recommend highly
Stayed 4 nights in Feb 2023

10/10 Excellent

Daniel, Louisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hotel Santa Lucia is the perfect Napoli getaway. Situated on the Bay, it has a priceless view of Mt. Vesuvius.

10/10 Excellent

Louis A.

Traveled with partner
Liked: Cleanliness, staff & service
Everything was terrific.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Elsbeth

Stayed 3 nights in Oct 2022

10/10 Excellent

Ellen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very professional & kind!
Stayed 2 nights in Oct 2022

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the water! Great location to shops and dining. Helpful staff.
Stayed 2 nights in Oct 2022

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

George, Monrovia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great location for tourists. Really nice breakfast buffet
Stayed 1 night in Oct 2022

4/10 Poor

Irvin

Traveled with family
Disliked: Property conditions & facilities
Pictures on Orbitz of suites are not actual pictures of suites. Extremely missleading
Stayed 4 nights in Aug 2022

10/10 Excellent

Richard, Vero Beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service at the front desk
Stayed 1 night in Sep 2022

10/10 Excellent

DEEPAK

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

andrew

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful hotels and very close to the water
Stayed 1 night in Sep 2022

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service. I booked this hotel the night before I was leaving for the Amalfi coast and it was the perfect start to my trip. Staff were very helpful and location was super accessible to the ports and much of the sights. Definitely worth the money!
Stayed 1 night in Sep 2022

10/10 Excellent

Aria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!!!!
Stayed 1 night in Sep 2022

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel in an excellent area
Stayed 1 night in Sep 2022

4/10 Poor

Rakez

Liked: Cleanliness, property conditions & facilities
The room was freezing cold you can not adjust the temp . It took at least two trips to the reception and they just switched the cooling and it became too hot . L Also the room is too small for two , for this price there were many other options.
Stayed 1 night in Sep 2022

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hotel Santa Lucia is in a lovely location. Views from the balcony of our room were awesome! The staff is great and our room was very nice.
Stayed 1 night in Sep 2022

10/10 Excellent

Charles

Stayed 1 night in Sep 2022

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended.
Stayed 3 nights in Aug 2022

6/10 Okay

Sorin

Traveled with partner
Liked: Amenities, property conditions & facilities
Very very lazy staff. Despite tipping well the room clean job was very shallow.
Stayed 5 nights in Aug 2022