Interior entrance

Reviews of Hampton Inn & Suites Ogden

2.5 out of 5
Hampton Inn & Suites Ogden
2401 Washington Blvd, Ogden, UT

Reviews

7.8

Good

Rating 10 - Excellent. 438 out of 1002 reviews" "
Rating 8 - Good. 246 out of 1002 reviews" "
Rating 6 - Okay. 158 out of 1002 reviews" "
Rating 4 - Poor. 93 out of 1002 reviews" "
Rating 2 - Terrible. 67 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Dawn

Liked: Cleanliness, staff & service
The air-conditioning was not working and the rooms were extremely hot. Other than than the stay was enjoyable
Stayed 1 night in Apr 2024

2/10 Terrible

Rika

Stayed 3 nights in Apr 2024

6/10 Okay

KENNETH

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice - but was too hot! Turned both thermostats off both the room stayed at 75 all night.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No A/C building old
Stayed 2 nights in Apr 2024

8/10 Good

Efrain

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Isidro

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Parking is such a pain if you have a truck. Their parking is better for compact cars & there’s no access to other doors except going into the main one. The peeking hole in the door was also falling apart & there was no shampoo or body wash available.
Stayed 1 night in Apr 2024

2/10 Terrible

Natasha

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Holy hell this place sucked From parking and checking in No good place to eat No pool/hot tub Fast racing on the street so we can’t sleep for our big events Tomorrow
Stayed 1 night in Mar 2024

8/10 Good

Polly

Traveled with family
Liked: Cleanliness, staff & service
.
Stayed 1 night in Mar 2024

6/10 Okay

Brittanie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Drew

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean. The staff was professional and great to deal with.
Stayed 1 night in Mar 2024

4/10 Poor

Katie

Disliked: Amenities, property conditions & facilities
The parking situation is horrible! The room was fine, but the air would not turn off and was constantly blowing cold air. The breakfast options were great, though!
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Traveled with family
Liked: Property conditions & facilities
Beautiful area of Ogden. Check in very easy and parking was around the block but not a hassle.
Stayed 1 night in Mar 2024

10/10 Excellent

Nikki, Kaysville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service
Stayed 1 night in Mar 2024

8/10 Good

Tobie

Business traveler
Liked: Cleanliness, staff & service
The historic nature of the building was nice, the hotel was clean, and it is in a good area. However, the parking situation is NOT ideal and the area to park for check in is not clearly marked. I am also pretty sure the road outside becomes a drag racing track after midnight. It was very loud and hard to sleep through.
Stayed 1 night in Mar 2024

8/10 Good

michelle

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Martha, Thornton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for skiing. Bus is directly out the hotel door. Great bfast, large room, beautiful lobby area.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeishali

Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Greg

Liked: Amenities
Neat old hotel beautifully refurbished. Very nice lobby. Many dining options within walking distance. I get it’s Utah, but the lobby would be great with a small bar.
Stayed 3 nights in Feb 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were only paper cups in the room. I had to go to desk to get a glass. Even a few plastac cups would be nice
Stayed 1 night in Feb 2024

6/10 Okay

Donald

Liked: Staff & service
Property needs a remodel. I did not like the parking situation. No clock in the room. It was ok for me but I would take my wife here.
Stayed 1 night in Feb 2024

8/10 Good

Keith

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The breakfast was great. The parking was a little walk. You can park in front and unload then go park.
Stayed 3 nights in Feb 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Hallway was loud at times. And to have to pay for parking that was a block away fr the hotel in Ogden is ridiculous. But everything else was nice
Stayed 1 night in Feb 2024

4/10 Poor

Brandon

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

2/10 Terrible

alecis

Stayed 3 nights in Jan 2024

8/10 Good

Ingrid M

Stayed 2 nights in Jan 2024
Response from Rachel on Jan 24, 2024
Thank you for taking the time to leave us a positive rating. We hope to be able to welcome you back again!

2/10 Terrible

Jennifer

Traveled with family
Disliked: Staff & service, property conditions & facilities
Absolutely horrible, paid for two nights they only had us booked for one, so had to deal with that on check-in, incredibly unprofessional. Parking is about four blocks away, not convenient, not close, and not safe. The staff is not unhelpful. No hot water. Definitely would not recommend this to anyone!
Response from Sales Manager on Jan 22, 2024
We sincerely apologize for the challenges you experienced during your recent stay with us. It is disheartening to hear about the issues with your reservation, the inconvenience of parking, and the lack of hot water. Your experience does not reflect the level of service we aim to provide, and we are genuinely sorry for any frustration or inconvenience caused.If you would like to discuss your experience further or if there is anything specific you would like us to address, please feel free to reach out to us directly.

6/10 Okay

Katie

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sales Manager on Jan 22, 2024
Thank you for taking the time to leave a review and provide us with a rating. We appreciate your feedback and would like to learn more about your experience to better understand how we can improve.Please feel free to reach out to us directly to share more details or any suggestions you may have. We value your patronage and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sales Manager on Jan 22, 2024
Kevin thank you so much for taking the time to leave us a 5 out of 5 rating! We truly appreciate your positive feedback and are thrilled to know that you had a great experience during your stay.Thank you for choosing us, and we look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Colton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rachel on Jan 17, 2024
Thank you for taking the time to leave us a positive rating. We are glad you enjoyed your stay. We hope to welcome you back again soon!

10/10 Excellent

Margaret

Stayed 1 night in Jan 2024
Response from Rachel on Jan 17, 2024
Thank you for taking the time to leave us a positive rating. We are glad you enjoyed your stay. We hope to welcome you back again soon!

4/10 Poor

Scott

Stayed 1 night in Jan 2024
Response from Rachel on Jan 17, 2024
Thank you for taking the time to leave a rating on how you feel your recent stay went. I am sorry to see we did not meet your expectations. We are always open to constructive criticism and hope you will try us out again another time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bring Back the Hot Tub!
Hotel is great and in a nice location. Breakfast is also very good. My only disappointment is that they eliminated the hot tub. It feels so good after a day of skiing and I really missed it. Would've given a perfect score other than that.
Stayed 2 nights in Jan 2024
Response from Rachel on Jan 17, 2024
Thank you for taking the time to review our location. We appreciate your honest feedback and we so wish we could have made your stay even better with the hot tub. Unfortunately, there are no plans at this time to install a new hot tub. We do apologize for this but we hope to be able to welcome you back regardless to enjoy the convenience of our location to the mountains and the downtown restaurants.

10/10 Excellent

Erik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rachel on Jan 17, 2024
Thank you for the wonderful rating! We are glad you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

megan, Squamish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night manager was very helpful in getting us parking. Thank you for the lovely stay
Stayed 1 night in Dec 2023
Response from Rachel on Jan 5, 2024
Thank you for taking the time to leave us a wonderful review. We are so glad to see our staff took great care of you during your stay. We hope to welcome you back again soon!

10/10 Excellent

Alane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in downtown Ogden
Very nice hotel and easy to access parking. Room was clean, a little co but just turned the heat up.
Stayed 3 nights in Dec 2023
Response from Rachel on Jan 5, 2024
Thank you for taking the time to leave us a wonderful review! We hope to be able to welcome you back again soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel was clean and inviting. The lady working at the frint desk was very nice.
Stayed 1 night in Dec 2023
Response from Rachel on Jan 5, 2024
Thank you for taking the time to leave us a wonderful rating. It was a joy to have you stay with us. We hope to be able to welcome you back again soon!

8/10 Good

Karrin

Stayed 2 nights in Dec 2023
Response from Rachel on Jan 3, 2024
Thank you for taking the time to share your experience and for the positive rating. We are glad to hear that overall, you had a good stay at our hotel.Your feedback is valuable to us as we continuously strive to provide excellent service to our guests. If there is anything specific you think we can improve upon to earn a perfect rating in the future, we would greatly appreciate your input.Thank you again for your review.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rachel on Jan 3, 2024
Thank you for your wonderful review and for giving us a perfect score! We are thrilled to hear that you had a fantastic experience during your stay at our hotel.It is always our goal to provide exceptional service and to create memorable experiences for our guests, and we are delighted that we succeeded in doing so for you. Your compliments are truly appreciated and will be shared with our team.We look forward to welcoming you back in the future and providing you with another outstanding stay.Thank you once again for your kind words and for choosing our hotel.

6/10 Okay

James

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Dec 2023
Response from Rachel on Dec 29, 2023
Thank you for taking the time to leave a rating based on your recent stay. It was a pleasure to have you stay with us and we hope you enjoyed your time visiting family. Happy Holidays.

10/10 Excellent

Peter

Stayed 3 nights in Dec 2023
Response from Rachel on Jan 17, 2024
Thank you for taking the time to leave us a positive rating. We are glad you enjoyed your stay. We hope to welcome you back again soon!

10/10 Excellent

Patti

Stayed 1 night in Dec 2023
Response from Rachel on Dec 27, 2023
Thank you for taking the time to leave your positive feedback. We hope to have you back again!

10/10 Excellent

Bree

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rachel on Dec 21, 2023
We are so pleased to see you enjoyed your stay with us! Thank you for taking the time out of your day to leave a rating reflecting this. We hope to welcome you back the next time you are in the area.

6/10 Okay

Nauman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower didn’t have every hot water. Elevator doors did not open automatically when it reached lobby. Had to hit open button more than once.
Stayed 4 nights in Dec 2023
Response from Sales Manager on Dec 18, 2023
Nauman thank you for sharing your feedback about your recent stay with us. We apologize for the inconveniences you encountered during your visit.We are sorry to hear about the issue with the hot water in the shower and the elevator doors. Our maintenance team has been notified, and we are actively working to address these issues promptly to ensure a more comfortable experience for our guests.If your travels bring you back to the area, we would welcome the opportunity to provide you with a much-improved stay.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
The staff was outstanding! One of the best experiences out of state that we have had.
Stayed 2 nights in Dec 2023
Response from Sales Manager on Dec 18, 2023
Brian thank you so much for your kind words! We are thrilled to hear that our staff made your experience outstanding and that it stands out as one of the best out-of-state stays you've had. Providing exceptional service is our top priority, and we're delighted that we could contribute to making your visit memorable.We truly appreciate your positive feedback, and we look forward to the opportunity to welcome you back on your future travels. If there's anything specific that made your stay exceptional, we would love to hear more about it.Thank you for choosing us, and we can't wait to host you again.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sales Manager on Dec 18, 2023
Kevin thank you for taking the time to leave a review and providing us with a 4 out of 5 rating. We appreciate your feedback, and we're glad to hear that overall, you had a positive experience during your stay.If there are specific areas where we can improve or if you have any suggestions, please feel free to share them with us. Your insights are valuable as we continually strive to enhance our guests' experiences.We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.

4/10 Poor

JON

Stayed 2 nights in Dec 2023
Response from Sales Manager on Dec 18, 2023
Jon thank you for taking the time to leave a review. If there are specific areas or aspects of your stay that you would like to discuss or share more details about, please feel free to reach out to us directly. Your insights are important, and we are committed to continuous improvement.We appreciate your patronage, and we hope to have the opportunity to better serve you in the future.