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Reviews of Hampton Inn Manhattan-Chelsea

2.5 out of 5
Hampton Inn Manhattan-Chelsea
108 W 24th St, New York, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 422 out of 1004 reviews" "
Rating 8 - Good. 318 out of 1004 reviews" "
Rating 6 - Okay. 162 out of 1004 reviews" "
Rating 4 - Poor. 54 out of 1004 reviews" "
Rating 2 - Terrible. 48 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Corryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great. No issues.
Stayed 1 night in Apr 2024

2/10 Terrible

Bimal

Disliked: Cleanliness, staff & service, property conditions & facilities
To noise
Stayed 1 night in Apr 2024
Response from The Team at The Hampton Inn Chelsea on Apr 17, 2024
Dear Bimal, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address them effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.With thanks,The Team at The Hampton Inn Chelsea

6/10 Okay

Ian

Liked: Cleanliness, staff & service
The food prep area was not big enough for the ammount of guests. One of the elevators wasn't working.
Stayed 2 nights in Apr 2024
Response from The Team at The Hampton Inn Chelsea on Apr 16, 2024
Dear Ian, Thank you for taking the time to post your review. We hope your overall stay was pleasant. However, we regret any inconvenience you had with the breakfast space and your difficulties with the elevator. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area.With thanks,The Team at The Hampton Inn Chelsea

8/10 Good

Mathew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Comfortable family refuge.
Stayed 4 nights in Apr 2024
Response from The Team at The Hampton Inn Chelsea on Apr 15, 2024
Dear Mathew, Thank you for the kind review of the Hampton Inn Manhattan - Chelsea. We are pleased everything went great for you during your visit and that our fantastic location made it even better. We're thrilled to have been a part of making your stay an authentic family experience. Our goal is to provide a memorable and welcoming atmosphere, and we're glad we hit the mark for you. We look forward to hosting you and your family whenever you're in town.With thanks,The Team at The Hampton Inn Chelsea

8/10 Good

Ruth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome! Breakfast was doable and a lot of variety. The noise on the street isn't something that I am used to but being on the 8th floor was too close to the road. Try to stay closer to the 20th floor. Also the one working elevator was slow.
Stayed 1 night in Apr 2024
Response from The Team at The Hampton Inn Chelsea on Apr 15, 2024
Dear Ruth, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. We are pleased you had a good visit and that you were able to start your day off right with our breakfast. However, we do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us at the Hampton Inn Manhattan-Chelsea for a more seamless experience.With thanks,The Team at The Hampton Inn Chelsea

8/10 Good

Nigel

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from The Team at The Hampton Inn Chelsea on Apr 15, 2024
Dear Nigel, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a pleasant experience here at the Hampton Inn Manhattan-Chelsea. We look forward to welcoming you back on your next visit!With thanks,The Team at The Hampton Inn Chelsea

10/10 Excellent

Ava

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff and amazing location
Stayed 3 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Apr 14, 2024
Dear Ava, Thank you for the excellent rating. We are incredibly pleased you enjoyed your stay at the Hampton Inn Manhattan—Chelsea and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you once again for choosing us, and we look forward to your next stay.With thanks,The Team at The Hampton Inn Chelsea

2/10 Terrible

Juliana

Traveled with family
Disliked: Staff & service, property conditions & facilities
Our experience at the hotel was horrible, an elevator stopped working and stayed that way for two days of our stay, the waiting time was long for the only elevator that was working. the bad breakfast, the stressed and rude receptionist, doors slamming all the time... in short it was one of the worst I've ever stayed at
Stayed 2 nights in Apr 2024
Response from The Team at The Hampton Inn Chelsea on Apr 11, 2024
Dear Juliana, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.With thanks,The Team at The Hampton Inn Chelsea

4/10 Poor

Jamie

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
One of the two elevators was not working and that created a lot of time wasted waiting for the elevator. Had I realized there was no fixing it, I would have requested low floor at check in. Also, there was construction work going on in rooms adjacent to ours so there was a lot of noise and crowded hallway. My bad I guess- but I didn't realize Hilton wouldn't honor my honor points programs since I booked through Expedia.
Stayed 3 nights in Apr 2024
Response from The Team at The Hampton Inn Chelsea on Apr 10, 2024
Dear Jamie, Thank you for choosing us for your recent visit. We sincerely apologize for the issues with our elevators and the noise disturbances you experienced during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will stay with us again for the revitalizing experience you deserve.With thanks,The Team at The Hampton Inn Chelsea

10/10 Excellent

Jean-Luc

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Team at The Hampton Inn Chelsea on Apr 11, 2024
Dear Jean-Luc, Thank you for the excellent rating on behalf of our Hampton Inn Manhattan-Chelsea team. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to remain your hotel of choice whenever you return to the city.With thanks,The Team at The Hampton Inn Chelsea

10/10 Excellent

Michael J, East St Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and very helpful. The room has all the amenities that are required. Very clean and the bed was comfortable. The property is obviously older and some of that is evident but all in all, a good stay and we will be back when we require a room in Manhattan.
Stayed 1 night in Apr 2024
Response from The Team at The Hampton Inn Chelsea on Apr 9, 2024
Dear Michael J, It is lovely to read that we exceeded your expectations and that you were pleased with the service provided by our associates, which surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for choosing Hampton Inn Manhattan - Chelsea!With thanks,The Team at The Hampton Inn Chelsea

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Team at The Hampton Inn Chelsea on Apr 8, 2024
Dear Oliver, We are delighted you enjoyed your stay at Hampton Inn Manhattan - Chelsea. Providing each guest with an exceptional visit is our priority; therefore, it is fantastic to know this was your experience. We hope you will choose us again whenever your travels bring you back to our area.With thanks, The Team at The Hampton Inn Chelsea

10/10 Excellent

Viviana

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from The Team at The Hampton Inn Chelsea on Apr 7, 2024
Dear Viviana, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic Hampton Inn Manhattan-Chelsea stay and hope to have the pleasure of doing so again on your next visit to the city.With thanks, The Team at The Hampton Inn Chelsea

10/10 Excellent

Norberto

Excellent Hotel…
Stayed 3 nights in Apr 2024
Response from The Team at The Hampton Inn Chelsea on Apr 5, 2024
Dea Norberto, We are delighted to see your rating of your stay at Hampton Inn Manhattan - Chelsea. We strive to provide each guest with a memorable experience and outstanding hospitality, and we are pleased to hear that you found our hotel excellent. It was our pleasure hosting you, and we hope to see you again whenever you return to New York.With Thanks,The Team at The Hampton Inn Chelsea

2/10 Terrible

Ashley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wasn’t friendly. Room was dirty. No thermostat. Everyone who checked in had to go back to the desk because the cards weren’t activated properly. Continental breakfast wasn’t maintained well.
Stayed 1 night in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Apr 4, 2024
Dear Ashley, Please accept our apologies for any oversights in service and cleanliness you encountered during your stay. We also regret the inconvenience with the key card. We will address these issues promptly. Your feedback and patience in this matter are much appreciated. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We hope you will consider giving us a chance so we can provide you with the hospitality you should always expect from us.With Thanks,The Team at The Hampton Inn Chelsea

4/10 Poor

Terroy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We did not get the room we ordered. I was disappointed. I was told they would hold my card. Not only did they hold my card, they took the funds right away off of my card. I won’t recommend this location to anyone.
Stayed 1 night in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Apr 2, 2024
Dear Terroy, Thank you for staying with us and taking the time to share your review. Please accept our apologies for the room you received not meeting your expectations. We also regret any miscommunication regarding the hold on your card. We understand your frustration and appreciate your patience. We strive to ensure comfortable accommodations with outstanding service for each guest and hope the issues were resolved to your satisfaction. We hope to have the opportunity to make your next stay with us outstanding in every respect.With Thanks,The Team at The Hampton Inn Chelsea

8/10 Good

Geoffroy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 1 night in Mar 2024
Response from Amaris on Mar 31, 2024
Thank you see you soon !

8/10 Good

Rachel

Stayed 2 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Apr 17, 2024
Dear Rachel, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a pleasant experience here at the Hampton Inn Manhattan - Chelsea. We look forward to welcoming you back on your next visit!With thanks,The Team at The Hampton Inn Chelsea

8/10 Good

Khanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amaris on Mar 29, 2024
Thank you so much for your review hope you visit again!

6/10 Okay

Su

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from The Team at The Hampton Inn Chelsea on Mar 28, 2024
Dear Su, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.With Thanks,The Team at The Hampton Inn Chelsea

8/10 Good

Kimberley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not very good
Stayed 4 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 27, 2024
Dear Kimberley, We thank you for being a valued Hilton Honors member. Your comments are important to us as we continually strive to deliver an exceptional experience to our guests. We're sorry to hear that your breakfast experience fell short of expectations. We're committed to improving and ensuring all guests have a more satisfying breakfast experience. We hope you will stay with us again at Hampton Inn Manhattan - Chelsea.With Thanks,The Team at The Hampton Inn Chelsea

8/10 Good

Mitchell

Liked: Cleanliness, staff & service
This was a perfect location for all the things I was doing from Madison Square Gardens to NYU to the Village.
Stayed 2 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 27, 2024
Dear Mitchell, Thank you for choosing Hampton Inn Manhattan-Chelsea for your recent stay and sharing your experience with fellow travelers. We're delighted to hear that our hotel's location was convenient for your activities around Madison Square Garden, NYU, and the Village! Providing a central and accessible base for our guests is our top priority. We hope to accommodate you again soon.With Thanks, The Team at The Hampton Inn Chelsea

6/10 Okay

Rosalie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I reserved two rooms. Booked them at the same time. However, our rooms were on two separate floors. I can understand not being able to accomodate conjoining rooms but it was very inconvenient that our rooms were on two separate floors! One of the rooms did not have a thermostat & the cold ac was blasting our entire stay. When I brought it the woman's attention at the front counter, she just kept asking if we wanted the heat on - which was not what we wanted. It just would have been nice to adjust the air as we wanted to. One of the rooms had a leaky toilet, so we had to use one of our towels to make sure the floor stayed dry so we didn't slip when getting out of the shower. The free breakfast was an awesome plus. However, there was only one waffle iron which was also pretty inconvenient when you have a line of people waiting to make a waffle. We came to the city with a whole list of things to do & see but since the waffle iron line was so long, it set our schedule back almost an hour because our group of 5 people had to wait so long just for a waffle! Overall, the stay wasn't terrible. I've definitely had much worse experiences. However, next trip, which we are already starting to plan, we will probably look into other options.
Stayed 3 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 26, 2024
Dear Rosalie, Thank you for taking the time to share your feedback regarding your recent stay. We're glad to hear that you enjoyed the complimentary breakfast. However, we apologize for the inconvenience caused by having your rooms on separate floors and the issues with the thermostat and leaky toilet. Your comments regarding these matters will be addressed with our team. We hope you'll consider giving us another chance to provide you with a more seamless and enjoyable stay. We hope to welcome you back in the future.With Thanks,The Team at The Hampton Inn Chelsea

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there during spring break and the breakfast rooms were full of families, european and American. I appreciated the breakfast buffet being included with my room, excellent hot water pressure in the shower every morning despite being on the 17th floor. The bath towels and bed linens were very nice..it is perfect for getting to the galleries in Chelsea or hopping on the subway to uptown or the west village. The Starbucks less than half a block away on the corner of 24th & 6th Ave. has a great staff and terrific music. There are three other hotels on this block but the Hampton inn felt cozy.
Stayed 5 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 27, 2024
Dear Jeremy, We are delighted to read your review of your stay at Hampton Inn Manhattan—Chelsea and are thrilled you enjoyed your stay! Your satisfaction is our priority, from our breakfast buffet to the cozy atmosphere. We're glad our location served your needs and that you found the nearby Starbucks convenient. Your feedback is invaluable, and we look forward to welcoming you back for another great experience in the heart of New York City.With Thanks,The Team at The Hampton Inn Chelsea

2/10 Terrible

Norberto

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Paid for 2 queen bed room for 2 night's, they say Expedia overbooked and only have 1 king bed available for a family of 4 and no price adjustment. Second day they amend and found us a 2 queen bed for which I have paid but had to wait until check in at 3pm for new room. Counter staff was not that cooperative.
Stayed 2 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 27, 2024
Dear Norberto, We appreciate you choosing our hotel and also for taking the time to share your concerns. We deeply regret the inconvenience caused by the room availability issue and the lack of cooperation from our front desk staff. Your feedback is crucial for us to improve our service standards. We hope you will stay with us again so we can show you our commitment to providing excellent service and fresh accommodations.With Thanks, The Team at The Hampton Inn Chelsea

6/10 Okay

wesley

Stayed 2 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Apr 14, 2024
Dear Wesley, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.With thanks,The Team at The Hampton Inn Chelsea

8/10 Good

Christiana

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 27, 2024
Dear Christiana, It means a lot to hear you loved everything about your stay! We strive to make every guest's experience memorable at Hampton Manhattan - Chelsea, and we can't wait to welcome you back.With Thanks,The Team at The Hampton Inn Chelsea

6/10 Okay

Saurabh

Business traveler
Disliked: Staff & service
Good location.... breakfast is same monotonous everyday
Stayed 4 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 23, 2024
Dear Saurabh, We appreciate you sharing your review with us. Although we are glad you enjoyed most of your stay and liked our convenient location. We apologize that your experience did not meet every expectation and regret your disappointment with the variety of breakfast options. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback; we look forward to your return.With Thanks, The Team at The Hampton Inn Chelsea

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 23, 2024
Dear Tobias, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Hampton Manhattan - Chelsea. We look forward to your return and wish you all the best with your future travels.With Thanks, The Team at The Hampton Inn Chelsea

10/10 Excellent

Timothy

Stayed 1 night in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Apr 11, 2024
Dear Timothy, Thank you for your kind rating! We are glad you had such a positive experience during your time at the Hampton Inn Manhattan—Chelsea. We are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.With thanks,The Team at The Hampton Inn Chelsea

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay in NYC often- we got a great rate for a 1 night stay on a Sunday. All of the staff members extremely friendly and helpful. The rooms are modern and the view from our window was beautiful especially at night. They will keep your luggage before and after check in. Breakfast area very nice- spacious and a full breakfast. Elevators are a bit small for the size of the building. We know the area very well- street is safe at night and close to many train stations.
Stayed 1 night in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 19, 2024
Dear Julie, Thank you for choosing Hampton Manhattan - Chelsea. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.With Thanks,The Team at The Hampton Inn Chelsea

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and the room was bigger than I imagined! The staff was courteous, we felt safe, and the hotel was in a great location for getting all around Manhattan and down to Brooklyn.
Stayed 3 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 19, 2024
Dear Amy, Thank you for choosing Hampton Manhattan - Chelsea. We are pleased to know how much you liked your room. We want your stay with us to feel like home and be as comfortable as possible. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We are glad our location was convenient for everything you wanted to do on this visit. It is a pleasure to know your overall experience was positive, and we hope to welcome you back shortly!With Thanks,The Team at The Hampton Inn Chelsea

8/10 Good

Donna Kanna, Raleigh

Traveled with family
Liked: Cleanliness, staff & service
This central location in Chelsea was perfect for visit plans. Nearby subway stops a plus. Shopping and dining options in the area are good. The room was a typically small NYC room. Bathroom was a bit older, but clean. Great hot water. Our only complaint would be that the breakfast area was kind of small, crowded and often out of items and trash over flowing. We realize that big groups were staying at the same time, but it was not the best experience.
Stayed 4 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 19, 2024
Dear Donna Kanna, Thank you for taking the time to share your generous comments, particularly about our hotel's location. With easy access to restaurants and shops, we agree that our hotel is a very comfortable and affordable choice when visiting Chelsea However, we want to apologize for not meeting your expectations concerning breakfast. We will address these concerns with our food and beverage team, as we always want to improve our guest experience. We have shared your remarks regarding our housekeeping and will use them as an opportunity to improve our services. Your valuable feedback is much appreciated, and we do hope to have the privilege of hosting you again soon.With Thanks,The Team at The Hampton Inn Chelsea

8/10 Good

Sakina, Latham

Liked: Cleanliness
Disliked: Staff & service
Person who checked us in was grouchy, not friendly and took about15 mins to check us in! Din’t even tell us about breakfast included as well as the timings of breakfast!
Stayed 1 night in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 19, 2024
Dear Sakina, Thank you for taking the time to share your experience. We want every guest to be treated with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We appreciate your patience and hope you will stay with us again.With Thanks,The Team at The Hampton Inn Chelsea

10/10 Excellent

Raenisha

Stayed 2 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Apr 7, 2024
Dear Raenisha, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hampton Inn Manhattan - ChelseaWith thanks, The Team at The Hampton Inn Chelsea

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great property in a relatively quiet area - close to MSG
Stayed 3 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 17, 2024
Dear Daniel, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Hampton Manhattan - Chelsea and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.With Thanks,The Team at The Hampton Inn Chelsea

4/10 Poor

Sunny Chi Sun

Business traveler, Traveled with family
Disliked: Staff & service, amenities
Hotel lost my confirmation with Amazon!! I am told to re-pay double of my paid cost for the room. It spent me almost 1 hours in long distance calling Amazon.ca to clarification . But so far no apologies from either party is received!!! I have been using Amazon for long long time . This case makes me very disappointed!!!!
Stayed 2 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 19, 2024
Dear Sunny Chi Sun, We truly regret to learn about your disappointing experience regarding your reservation. Please accept our apologies for the inconvenience you encountered. Your feedback is of utmost importance to us, and we take these matters seriously. We appreciate your patience. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.With Thanks, The Team at The Hampton Inn Chelsea

4/10 Poor

Jennifer

Traveled with family
Disliked: Amenities, property conditions & facilities
Only one elevator working so you wait sometimes 10 minutes to go up or down. The free breakfast was terrible. Somehow the eggs weren't good and the pork sausage or whatever it was seemed significantly under cooked. Sign says ice on specific floors but only the basement actually had ice machine working.
Stayed 2 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 16, 2024
Dear Jennifer, Thank you for taking time out of your day to post a review. However, please accept our sincere apologies for any inconvenience you encountered regarding the wait times with the elevators and the frustration it caused. During our busiest times, the elevators are used a lot. Also, we are sorry for your disappointment with the items we serve for breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thank you for your patience and understanding. We are committed to providing outstanding service and looking for another opportunity to show you our dedication. With Thanks,The Team at The Hampton Inn Chelsea

4/10 Poor

Jonathan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 15, 2024
Dear Jonathan, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.With Thanks, The Team at The Hampton Inn Chelsea

2/10 Terrible

Lourdes

Disliked: Staff & service
The customer service at the Hampton Inn Manhattan-Chelsea is abysmal! During our one-night stay last weekend, my husband and I experienced an unpleasant situation. To our surprise, we were charged for water from the room, even though we never consumed any. What's worse is that the charge was processed after we had already checked out. Upon reaching out to the front desk, they not only refused to refund the erroneous charge but also asserted that it was non-refundable. This experience leaves us with the impression that they are engaging in dishonest practices.
Stayed 1 night in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 15, 2024
Dear Lourdes, Thank you for being our valued guest and sharing your experience. We truly regret any miscommunication regarding charges after the check-out process and even more for how our team handled it. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. Your patience and feedback in this matter is much appreciated. Thank you again for your candid feedback, as it will help us improve the experience for future guests. We hope you will give us another opportunity to show you our dedication.With Thanks,The Team at The Hampton Inn Chelsea

6/10 Okay

Jonathan David

Traveled with family
Disliked: Amenities, property conditions & facilities
Good location, 1 of 2 elevators broken entire time, breakfast items ran out before official closing time, staff pleasant
Stayed 4 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 12, 2024
Dear Jonathan David, Thank you for choosing our hotel and for your detailed review. We appreciate your compliments regarding our location and service. However, we regret the concerns and frustrations you experienced due to the elevator and the breakfast during your stay. We work hard to provide our guests with a comfortable, relaxing stay. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication.With Thanks,The Team at The Hampton Inn Chelsea

6/10 Okay

Priyamvada

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very so so. One elevator out of action so took ages to get from lobby to room and vice versa. One person at desk in the evening and she said she was only person around. Our room was cold and heating not working. Maintenance arrived close to midnight! We were already huddled under blankets and sleeping. Breakfast is really super basic. Good location and we had good city view but for that price definitely basic. Could be far better.
Stayed 1 night in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 11, 2024
Dear Priyamvada, We appreciate your detailed feedback about your recent stay. While we're glad you enjoyed the location and city view, we apologize for any inconvenience you experienced with the elevator and room temperature. We strive to provide a comfortable stay for all our guests, and we regret falling short of your expectations. Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.With Thanks, The Team at The Hampton Inn Chelsea

10/10 Excellent

Horace Junior

Liked: Amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 11, 2024
Dear Horace, We are pleased to receive your generous rating. It is lovely to know you enjoyed everything about your time at Hampton Manhattan—Chelsea. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you whenever your travels bring you back this way.With Thanks,The Team at The Hampton Inn Chelsea

6/10 Okay

Ricardo

Business traveler, Traveled with family
Only two elevators for a 20 story plus hotel. One of the elevators was out of service, and occupancy was full. The average wating time for the only elevator was almost 10 minutes. Today I checked out and hat to use the stairs, with my luggage. My room was in the 18th floor. I wonder what would happen in the case of a medical emergency.
Stayed 2 nights in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 11, 2024
Dear Ricardo, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions and will take these concerns seriously. Please accept our apologies for the issues you experienced with our elevators during your stay. Regrettably, we had one elevator down for unplanned maintenance. While we know this does not alleviate your frustration, we are grateful for your patience. We hope to make your next stay with us outstanding in every respect.With Thanks,The Team at The Hampton Inn Chelsea

2/10 Terrible

dharmender

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is okay but other than that everything was horrible…
Stayed 1 night in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 10, 2024
Dear Dharmender, Thank you for choosing our hotel during your recent visit to our area. We appreciate that you enjoyed our location. However, we sincerely apologize your stay was not the pleasant experience you deserve. We assure you we are working hard to improve, and we would be honored to have you stay with us again.With Thanks,The Team at The Hampton Inn Chelsea

8/10 Good

Aids

Liked: Cleanliness, staff & service
stop
Stayed 2 nights in Jan 2024
Response from The Team at The Hampton Inn Chelsea on Mar 10, 2024
Dear Aids, Thank you for the beautiful review. We are thrilled we met your expectations for a fantastic stay at Hampton Manhattan - Chelsea. We hope to have the pleasure of doing so again on your next visit to the area.With Thanks,The Team at The Hampton Inn Chelsea

10/10 Excellent

Samuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is located near a subway station that can take you to uptown or downtown. Room was good and the breakfast included is a plus.
Stayed 2 nights in Feb 2024
Response from The Team at The Hampton Inn Chelsea on Mar 8, 2024
Dear Samuel, We are glad you enjoyed your recent Hampton Manhattan—Chelsea visit and that you pointed out our perfect location and breakfast. It is one of our guests' reasons to stay with us. We hope to see you again when your travels bring you back into the area. Thank you again for the wonderful compliments!With Thanks,The Team at The Hampton Inn Chelsea

6/10 Okay

LG

Liked: Cleanliness
An older structure (like most NYC hotels) but kept clean and good for the price.
Stayed 1 night in Feb 2024
Response from The Team at The Hampton Inn Chelsea on Mar 5, 2024
Dear LG, We are glad your stay with us was enjoyable on many levels, but we regret that you felt our hotel structure needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel.With Thanks,The Team at The Hampton Inn Chelsea

10/10 Excellent

Nicole

Stayed 1 night in Mar 2024
Response from The Team at The Hampton Inn Chelsea on Mar 23, 2024
Dear Nicole, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Hampton Manhattan - Chelsea and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.With Thanks,The Team at The Hampton Inn Chelsea

10/10 Excellent

Marley

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredibly helpful and kind. I had a great experience at this hotel! The location was great, and there were many restaurants around the hotel.
Stayed 1 night in Feb 2024
Response from The Team at The Hampton Inn Chelsea on Mar 4, 2024
Dear Marley, Thank you for the fantastic Hampton Inn Manhattan - Chelsea review. We are thrilled to read about your great stay, how much you enjoyed our convenient location near many restaurants and our hospitality. We work hard to deliver an excellent experience for all our guests, and we celebrate reviews like yours! Thank you again; we look forward to welcoming you back soon.With Thanks, The Team at The Hampton Inn Chelsea