Reception

Reviews of Hampton Inn & Suites Houston Katy

2.5 out of 5
Hampton Inn & Suites Houston Katy
22055 Katy Fwy, Katy, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 303 out of 458 reviews" "
Rating 8 - Good. 113 out of 458 reviews" "
Rating 6 - Okay. 18 out of 458 reviews" "
Rating 4 - Poor. 11 out of 458 reviews" "
Rating 2 - Terrible. 13 out of 458 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jay

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brandy, Napoleonville

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a school function, this hotel was perfect for our trip.
Stayed 2 nights in Mar 2024

8/10 Good

Evelyn

Traveled with family
Liked: Cleanliness, staff & service
The TV remote wasn't working properly and it was very frustrating trying to change the channels 😑 something so mineal made a few minutes very irritating. Room 110
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. The rooms were fantastic. Staff was great. Well it's safe parking lot and there are lots of great dining options nearby
Stayed 1 night in Feb 2024

8/10 Good

carol

Liked: Amenities
The quality of the breakfast was poor. No eggs, only one choice of yogurt in tiny containers not on ice, no bananas, weak coffee, no granola, limited choices.
Stayed 3 nights in Jan 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Abigail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Demetrios

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located in an area that's close to restaurants and other shopping.
Stayed 2 nights in Nov 2023

8/10 Good

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean.
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023

10/10 Excellent

Geevarghese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Nice hotel. Clean. Good breakfast. Nice staff
Stayed 1 night in Nov 2023

10/10 Excellent

Lawrence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

R and R Gas measurement

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay at this hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness
Excellent all around.
Stayed 1 night in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Peggy

Stayed 2 nights in Sep 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Terri

Traveled with group
Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Stephanie General Manager on Sep 12, 2023
Thank you Diane for sharing your feedback on your recent stay with us. We truly appreciate your business and we really value our guests here and always do our best to make sure your stay is a great one! Please come see us again soon!

8/10 Good

Titilola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very good and willing to help with any issues.
Stayed 3 nights in Sep 2023
Response from Stephanie General Manager on Sep 12, 2023
Thank you so much for taking the time to provide feedback on your stay. I am pleased to hear our staff took great care of you during your stay. We truly love our guests here and treat them just like our own family! Come back and see us again real soon!

10/10 Excellent

Rebeca

Traveled with family and small children
Liked: Amenities
An awesome kid friendly and very clean hotel. We enjoyed the studio and would definitely stay again.
Stayed 1 night in Sep 2023

8/10 Good

Ramiro

Stayed 1 night in Sep 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Jeffrey

Stayed 1 night in Aug 2023

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasant stay.
Stayed 1 night in Aug 2023
Response from Stephanie General Manager on Sep 12, 2023
So happy to hear your stay was a great one! We really appreciate your business and your feedback and look forward to seeing you again soon!

10/10 Excellent

Merleene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!
Great stay. Easy access to travel routes. Wonderful people!
Stayed 2 nights in Aug 2023
Response from Stephanie General Manager on Sep 12, 2023
Merleene, I want to Thank you for taking the time to provide feedback on your stay with us. We truly love and appreciate our wonderful guests like you and try to always go above and beyond to make each stay comfortable! We look forward to seeing you again soon!

10/10 Excellent

Rena, Reno

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect and quaint. It had a grand old quality about it. The water pressure was amazing. The hotel and room was clean. The air conditioning worked great. Wonderful place, and very close to great restaurants.
Stayed 1 night in Aug 2023

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
VERY CLEAN, TV remove worked very slow.
Stayed 2 nights in Aug 2023

10/10 Excellent

FERDINAND, MURRIETA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Shizuka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great hotel
We live in Katy, we booked this hotel and stayed from Sunday to Monday because our A/C was dead and we had to escape from the heat. The Lady at front desk was very nice. She checked the room availability and the rate immediately when I was telling her we might need to come back for another night if the A/C is not fixed today. My family (including my daughter and my dog) enjoyed our stay, my daughter loved the breakfast. Our A/C was replaced today so we don't need to come back but we would highly recommend this hotel for people who want to stay and feel like home.
Stayed 1 night in Jul 2023

10/10 Excellent

Janett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
decoration, carpet
Stayed 1 night in Jul 2023

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, if I visited Katy again id stay here with my family, and the breakfast was great, I enjoyed it while looking outside!

10/10 Excellent

Reinhard

Liked: Cleanliness, staff & service, property conditions & facilities
Food’s great
Stayed 1 night in Jul 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Yessica

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was traveling with my grandkids and dogs on way to florida so this was last minute stay to rest. I did appreciate how friendly the lady at check in desk was. Quick and easy to check in and we got a bigger room which was nice so our dogs may walk around. The breakfast selection was amazing. I dont think ive stayed on hotel with so many options. Loved the fresh waffles and and bacon and cereal for my kids. The rooms themselves are a little outdated but overall we were content with this stay for my 2 dogs and 2 grandkids.
Stayed 1 night in Jul 2023

4/10 Poor

Graciela

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Lady at front desk was really nice, Thank you! Room 104 smelled really bad like urines, old pee ....very disappointed on that, I should complain and have me and my husband relocated however we didn't have time. room needs deep cleaning either dirty bed or carpet :(
Stayed 1 night in Jul 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oitdt
Outstanding
Stayed 1 night in Jul 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay for our family. It fit us perfectly other than the sofa mattress being a little thin. The location was good to where we needed to be.
Stayed 2 nights in Jun 2023

10/10 Excellent

Helen

Stayed 1 night in Jun 2023

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Towel service was absent when requested
Stayed 4 nights in May 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! Would stay there again!
Very tastefully decorated, clean, friendly hotel. Staff greeted us with smiles and were very friendly and social.
Stayed 1 night in May 2023

6/10 Okay

Terri

Liked: Staff & service
Stayed 2 nights in May 2023

2/10 Terrible

Steven

Business traveler
Disliked: Staff & service, property conditions & facilities
Tv remote didn’t work tv said contact front desk. They wouldn’t bring one up had to go down late at night to replace. Then volume on tv was really low button remote and tv would not work to up the volume. Won’t be stay at Hampton ever again. For the price they charge it’s a pit.
Stayed 4 nights in May 2023

6/10 Okay

Gaylynn

Liked: Cleanliness, property conditions & facilities, room comfort
Dissappointed
The coffee was horrible as they did not have the usual dark roast. Only 1 kind to offer. Breakfast was cheaply done. NO EGGS.
Stayed 3 nights in Apr 2023

10/10 Excellent

Aphton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
Amazing! Check in was smooth, front desk associate was super friendly. Room was ready early and was clean and spacious.
Stayed 1 night in Apr 2023