Exterior
Check availability

Reviews of Holiday Inn Express Fort Campbell-Oak Grove, an IHG Hotel

2.5 out of 5
Holiday Inn Express Fort Campbell-Oak Grove, an IHG Hotel
12759 Fort Campbell Blvd, Oak Grove, KY

Reviews

8.8

Excellent

Rating 10 - Excellent. 298 out of 511 reviews" "
Rating 8 - Good. 127 out of 511 reviews" "
Rating 6 - Okay. 48 out of 511 reviews" "
Rating 4 - Poor. 25 out of 511 reviews" "
Rating 2 - Terrible. 13 out of 511 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small bathroom and only 1 elevator
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos, ANTIOCH

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Haley

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I could hear everything in the room above mine. The front desk would not answer the phone at all.
Stayed 1 night in Feb 2024

10/10 Excellent

Betty

Liked: Amenities
Great place to stay!! Nice and Clean!!
Stayed 2 nights in Feb 2024

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Julie, Nowata

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, breakfast was hot and fresh, very clean!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Kwame

Stayed 1 night in Jan 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
As good as you could expect. Clean, quiet, and comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I did not like was only one elevator
Stayed 1 night in Nov 2023

10/10 Excellent

Sangwey

Stayed 1 night in Nov 2023

10/10 Excellent

Joshua

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
We loved staying at the Holiday Inn Express for our son’s return from deployment. The staff was very welcoming, and the hotel was conveniently located close to the base. We’ll definitely stay there again.
Stayed 1 night in Nov 2023

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, affordable, good for breakfast was great, staff was soo friendly and helpful, made the stay extra nice. Thanks so much
Stayed 1 night in Oct 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Bradley, huntsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent!!!!!
Great place to stay. Due to a family emergency I found myself driving solo in the late evening. I needed a place to stay and I am so grateful I chose this location. Excellent customer service,great safe location,clean rooms and wonderful breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Jongil

Stayed 1 night in Sep 2023

10/10 Excellent

Carlo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moment we walked in our room, the room does smell clean and looks clean. However the tub doesn’t drain well.
Stayed 1 night in Sep 2023

10/10 Excellent

LaTasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, bed was a little uncomfortable though. Customer service was excellent.
Stayed 1 night in Sep 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

michael

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
A good hotel for the price. Many things need updated but not so bad that it feels old. The room was dirty, as most hotels are. Pool area is acceptable however there were no towels when we went, there are no pool toys provided, and there is no hot tub. The pool is also not heated but it is in a solarium. Breakfast is a typical bottom barrel breakfast and your better off going to McDonalds and getting a McGriddle. Dry eggs, hard sausage, standard cereal and prepackaged muffins do not a yummy breakfast make. Also, the main part of thier breakfast, the pancake maker, was broken and in desperate need of being cleaned. I would not have eatin a pancake off that belt even if it was working properly. Bottom line, its a 4/10 hotel and u get what u pay for. Poor cleanliness, poor food, poor amenities, and old appliances/everything makes this hotelless then perfect. Its a Holiday though, not an Embassy Suites.
Stayed 1 night in Aug 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay, clean and nice staff.
Stayed 2 nights in Jul 2023

4/10 Poor

Nicole

Stayed 1 night in Jul 2023

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Jeff

Traveled with family
This was crap!!
Don't know how the hotel was. We had car trouble and didn't make it there. Called to try and cancel and they did not have me listed w/ a reservation anyway. Contacted HOTELS.com through the website and they had no reservation for me either. Never got to talk to an agent. Just the CHAT screen. AND THEN, $172 showed up on my credit card this morning.
Stayed 1 night in Jul 2023

8/10 Good

Robert

Traveled with family
Disliked: Cleanliness, staff & service
Room needs updating — great breakfast — but that’s all I can recommend
Stayed 1 night in Jun 2023

8/10 Good

Laise

Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 1 night in Jun 2023

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about the whole experience, I can't complain about anything
Stayed 2 nights in Jun 2023

10/10 Excellent

Ivan J.

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the casino
Stayed 1 night in Jun 2023

10/10 Excellent

PIKULTIP

Liked: Staff & service, property conditions & facilities
I like everything about this hotel
Stayed 1 night in Jun 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great customer service
Stayed 1 night in Jun 2023

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and felt safe. The front desk staff was very friendly and eager to please. Hotel is close to Fort Campbell and Interstate 24. Breakfast was sufficient. The bathroom was small, but the sink was outside the bathroom with a large counter space and lots of outlets. Beds were comfortable, lamps were easy to operate, provided good lighting, and had outlets. The wall outlet by the bedside stand was easy to access.
Stayed 2 nights in May 2023

4/10 Poor

Julie

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Never again
This hotel is so rundown and not in the greatest spot. We stayed here twice, a week a part. The first time we checked in, there were police in the lobby talking to a guest about someone breaking into his vehicle. The hotel clerk acted like everything was completely normal. The second time we checked in I had to wait at the front desk for 20 minutes for someone to come and check me in. No apology for the wait or an explanation. The rooms during both stays looked like someone had punched large holes all over the walls and then they patched them up, very badly. The beds were so terrible, they felt like cardboard with very thin paper on top. I stay at holiday inn's pretty regularly, this was nothing like I have ever experienced before. I would not recommend.
Stayed 1 night in Apr 2023

8/10 Good

Julie

Stayed 1 night in Apr 2023

6/10 Okay

Liliana

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked older without upgrades or real maintenance.
Stayed 1 night in Apr 2023

4/10 Poor

Kristina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Let me first say the staff at the front desk were super friendly!! But iur room was super duty. The floor in the bathroom had diet. The beds were very very uncomfortable. You could hear running from the room above and doors slamming throughout. The pool was cold and needed cleaning. Breakfast was okay for what was left when we got downstairs to eat at 8:45am, but not much choice. The coffee was nasty so we walked across the street for some and were happy about a nearby coffee run availability. We always stay at Holiday Inns and especially IHG property listings. This would be the wirst we have stayed at thus far. Never been disappointed until this past stay. Again, the front desk staff were friendly and helpful.
Stayed 1 night in Apr 2023

10/10 Excellent

Lisandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Joanna

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff was very friendly. The entrances to the hotel parking needs to be lit up and clearly marked, coming in at night it was difficult to see. Not once did we have our room cleaned or fresh towels for a 3 night stay. We had to grab clean towels from the housekeeper on our last day who was down the hall.
Stayed 3 nights in Mar 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Aaron

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023