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Reviews of Holiday Inn Express Pigeon Forge/Near Dollywood, an IHG Hotel

2.5 out of 5
Holiday Inn Express Pigeon Forge/Near Dollywood, an IHG Hotel
308 Henderson Chapel Rd, Pigeon Forge, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 303 out of 593 reviews" "
Rating 8 - Good. 179 out of 593 reviews" "
Rating 6 - Okay. 62 out of 593 reviews" "
Rating 4 - Poor. 35 out of 593 reviews" "
Rating 2 - Terrible. 14 out of 593 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Holiday Inn express in pigeon Forge was amazing stay it was comfortable clean. The staff was friendly. I definitely recommend this site for anybody who is traveling to Gatlinburg pigeon Forge it’s a very convenient in between place and it is definitely worth it..
Stayed 3 nights in Mar 2024

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. Shrower was great. Breakfast was good every morning.
Stayed 6 nights in Mar 2024

10/10 Excellent

Andrew

Stayed 2 nights in Mar 2024

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Our room was nice and comfortable. The housekeeping staff was awesome. All staff was friendly and accommodating.

6/10 Okay

Brandi

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

David

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was amazing but the room itself really needs renovations. Seems dumpy compared to other holiday inns I stayed in.
Stayed 3 nights in Dec 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn experience
The room was nice. Well the suite was really nice. The bathroom was best part. And the suite was clean. Hotel staff was nice. I wouldnt mind going back
Stayed 3 nights in Dec 2023

6/10 Okay

Jennifer A.

Stayed 3 nights in Dec 2023

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad to say about the service and the room, everything was fine and I think we should come back, me and my family were very happy with the place!!!
Stayed 1 night in Nov 2023

10/10 Excellent

ruth

Stayed 2 nights in Oct 2023

8/10 Good

William

Stayed 3 nights in Nov 2023

6/10 Okay

Robin

Traveled with partner
Disliked: Property conditions & facilities
It was a ok place but they really need to update there suite rooms. The usb ports on the one side of bed did not work. Hideaway/sofa needs to be updated it was falling apart. Also need to have more and bigger garbage cans in room.
Stayed 2 nights in Nov 2023

8/10 Good

Leslie

Traveled with family
Liked: Staff & service, room comfort
Weekend getaway
Overall a fair stay. Friendly staff. Beds were comfortable and rooms quiet but the carpet needs to be cleaned or replaced badly. It was nice to have gluten free breakfast options available but it was Overpriced for the quality of rooms. See photos.
Stayed 2 nights in Nov 2023

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! I did not see any problem of it. Im very satisfied with it.
Stayed 1 night in Oct 2023

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

tol

Traveled with partner
Liked: Cleanliness, staff & service
The rooms could use some TLC. Mattress was old—you could see waves and humps. It was not firm at all. Pillows were rather lame as well. The staff was very friendly and a couple of times they had to educate me as to how something worked. They were courteous and responded quickly. Outside the guest room everything was pretty good, but the most important thing-the bed and pillows were sub par.
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean , friendly people
Stayed 3 nights in Oct 2023

10/10 Excellent

Robin

Stayed 1 night in Oct 2023

8/10 Good

billy j

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2023

8/10 Good

Ron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Close to everything.
Stayed 2 nights in Oct 2023

4/10 Poor

Connie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Danyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Web site said hotel had a grill so we bought provisions to cook- no grill. Little disappointed. Hot tub broken the whole week we stayed again disappointing. Our overall stay was amazing. Everyone very helpful with our needs
Stayed 6 nights in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay, and felt very safe. Only issue I had was the mini refrigerator froze my can drinks and they blew up…
Stayed 4 nights in Aug 2023

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s your average holiday inn. Like any holiday inn this one is no different. Comfortable bed, clean room, filling and tasty breakfast. It’s in a very convenient location being near a lot of attractions in the area. The staff were friendly and helpful. I will say the price for what you get is pushing it. The price I paid for my one night stay should of been the price I would pay for two days stay. This hotel is charging a premium price for a very average hotel. When I checked in the card reader would not work properly when trying to check in. The parking lot has seen better days with a very nasty pothole that would mess your car up if not paying attention. As for the room yes it was clean but for the premium price I would expect an AC unit I can put below 68 degrees, there was a hole in the wall where it looked like someone had fallen into the wall, and the TV is pretty old. Everything I just listed that was wrong with this hotel isn’t a dealbreaker with me and I’m fine with minor issues but DON’T charge a premium price unless things are fixed.
Stayed 1 night in Sep 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly, and accommodating staff.
It was a great stay, traveling with elderly in-laws, that where meeting friends to travel in different direction, the staff was great to deal with and very accommodating to help with getting them on there way and with our stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was safe. Also easy access for parking. The only problem I seen was there was a whole in one part of the section of the parking lot. It looked like the concrete had came apart.
Stayed 5 nights in Jul 2023

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Welocw the breakfast, so delicious..The people were friendly and willing to help in any way. Always love staying at Holiday Inn Express!
Stayed 3 nights in Jul 2023

8/10 Good

Mary Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Betty (breakfast) was extremely courteous, helpful, and conscientious. The food was very good & plentiful. Upon check-in, they had a king room for us. The reservation was for 4, 2 queens on ground floor. The did find 2 queens on 4th floor for us. We had to get our own towels 5 days. They only brought towels for 2 on the 2 days they delivered. Water pressure LOW. Staff was nice, friendly, & helpful.
Stayed 6 nights in Jul 2023

8/10 Good

Stephen

Stayed 1 night in Jul 2023

10/10 Excellent

Penny

Stayed 1 night in Jul 2023

8/10 Good

James

Liked: Staff & service
Stayed 4 nights in Jun 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid Facility
Good, everything was as advertised, clean, convenient. Can’t go wrong with Holliday Inn Express
Stayed 2 nights in Jun 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

connie

Stayed 1 night in Jun 2023

10/10 Excellent

Maria

Disliked: Cleanliness
Stayed 1 night in Jun 2023

8/10 Good

Fatima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL! GREAT STAFF! GREAT LOCATION!
The Hotel was super clean and in a GREAT LOCATION! Amy at the front desk was AMAZING AND SO SWEET! check in was smooth and quick. indoor pool & jacuzzi was a nice touch , the gym was well stocked. we will defiantly stay here again in the summer.
Stayed 1 night in Apr 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2023

8/10 Good

Liliana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at.
Stayed 2 nights in Mar 2023

8/10 Good

Clark

Stayed 1 night in Mar 2023

10/10 Excellent

April

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and place to stay!
Great View! I had book 12 rooms and everyone said fantastic place to stay with great views. Close to everything.
Stayed 2 nights in Feb 2023

10/10 Excellent

Jasmine

Stayed 2 nights in Feb 2023

10/10 Excellent

Galina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, loved the hot Tub, Room was comfy!

4/10 Poor

Blanca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Barbara

10/10 Excellent

CYNTHIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
My son and I stayed 4 nights and we have no complaints. The room was clean and reasonably priced. The daily breakfast was above average, lots of variety and everything was delicious. The location was near many attractions and felt safe.
Stayed 4 nights in Dec 2022