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Reviews of Homewood Suites by Hilton Bozeman

3 out of 5
Homewood Suites by Hilton Bozeman
1023 Baxter Lane, Bozeman, MT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 497 out of 740 reviews" "
Rating 8 - Good. 172 out of 740 reviews" "
Rating 6 - Okay. 46 out of 740 reviews" "
Rating 4 - Poor. 16 out of 740 reviews" "
Rating 2 - Terrible. 9 out of 740 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Lindsey

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poor ventilation, musty, no fans in bathrooms, uncomfortable old beds, flimsy bedcovers, broken equipment. Staff was tried to help as much as possible but this property is tired. Misleading for a Hilton.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael, Lenexa

Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff was great. Everyone was friendly and accommodating. I would say, with with the housekeeping on demand the rooms do not get cleaned daily, therefore you notice the shower is showing build up of “gunk” in the corners. Know your saving labor but you better watch out you don’t lose in repairs of the rooms. Still loved the stay.
Stayed 2 nights in Apr 2024
Response from DM on Apr 17, 2024
Thank you for your review. We are happy to hear that you enjoyed your stay! We will share your comments with the Team, as we are always striving to be better. We look forward to having you back on your next trip to Bozeman! Best Wishes, Homewood Suites by Hilton Bozeman Team

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Liquid spills on the wall next to the bed
Stayed 1 night in Apr 2024
Response from DM on Apr 8, 2024
Thank you for taking the time to leave a positive review of your stay with us. We are sorry about the spills on the wall, please don't hesitate to let us know how we can improve your experience with us next time. We can't wait to welcome you home again soon! Best Regards, The Homewood Suites by Hilton Bozeman Team

10/10 Excellent

Cindy Lee

Traveled with family and small children
This was a beautiful property. Very spacious room, great food and very quiet. Close to lotta familiar fast food chains and Costco.
Stayed 5 nights in Mar 2024
Response from DM on Apr 8, 2024
Thank you for reviewing your stay with us. We are thrilled you enjoyed everything that the Homewood Suites Bozeman has to offer! We can't wait to welcome you home again soon. Best, The Homewood Suites by Hilton Bozeman Team

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 2 nights in Mar 2024
Response from DM on Apr 1, 2024
Thank you for your review - we hope that we are able to give you a 5 out of 5 experience the next time you visit! Hope to welcome you back to the Homewood Suites Bozeman soon.Best Regards, the Homewood Team

6/10 Okay

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DM on Mar 27, 2024
Thank you for taking the time to review your stay with us. We truly value your feedback. We pride ourselves in providing each and every guest with a high-quality experience and it seems we have fallen short during your recent stay. We hope you will consider staying with us again in the future. Thank you again for sharing. Best Regards, The Homewood Suites Team

10/10 Excellent

Bron

Traveled with family and small children, Traveled with family
Liked: Amenities
Really nice place. Room is larger than I expected and perfect for our family. Pool is nice and well kept.
Stayed 1 night in Mar 2024
Response from DM on Mar 19, 2024
Thank you for reviewing your stay with us. We are so happy that our spacious suites accommodated your family on your trip to Bozeman. We are glad to hear that you were able to enjoy our indoor pool as well. We can't wait to welcome you home again soon! Best Regards, The Homewood Suites by Hilton Bozeman Team

10/10 Excellent

Brentley

Traveled with family and small children, Traveled with group
Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from DM on Mar 8, 2024
Thank you for taking the time to review our property. We pride ourselves in making our guests feel at home at our hotel. We are happy to hear that you enjoyed your experience at our hotel! We look forward to welcoming you home when you are back in Bozeman! Best Wishes, The Homewood Suites by Hilton Bozeman Team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The keys didn’t work to our rooms very well.
Stayed 3 nights in Feb 2024
Response from DM on Mar 8, 2024
Thank you for taking the time to review your recent stay with us. We apologize that you had issues with the keys working; we are sure that was very frustrating. We can assure you that what you experienced is not up to our standards and that we are working on improving our lock system. Please reach out if there is anything else we can do to elevate your stay. Best Regards, The Homewood Team

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from DM on Mar 8, 2024
Hello, Thank you for taking the time to review your stay with us. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. We continually work to improve our guest experience. We hope you will consider staying with us again in the future. Thank you again for sharing. Best Regards, The Homewood Suites Team

4/10 Poor

Danielle

Traveled with family and small children, Business traveler
The room was nice, large clean. It did need some TLC on a couple areas. 1) Shower soap dispenser had come off the wall and was sitting on the counter. Also no soaps or lotion on the sink only the shower. 2) The toilet ran every time it was flushed. 3) The beds. Replace them. They were old saggy and essentially just springs. 2 people in a bed resulted in both in a hole. 4) They living room sofa was like sitting on a square rock. It could also use a foot stool. 5) Breakfast was OK. However, they were out of milk (no cereal) and out of batter (no waffles). Apparently the server was not able to keep them full? Dining room wasn't that busy, he just moved slow. Disappointing for a Hilton product. This chain better step up the game.
Stayed 1 night in Feb 2024
Response from DM on Feb 19, 2024
Hello, Thank you for taking the time to review your stay with us. We truly value your feedback. We pride ourselves in providing each and every guest with a high-quality experience and it seems we have fallen short during your recent stay. We will take your comments into consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Thank you again for sharing. Best Regards, The Homewood Suites Team

2/10 Terrible

Stevie

Traveled with family
Disliked: Cleanliness, staff & service, amenities
We got in late and it took 45 minutes to check in. The system wasn’t working and the front desk person didn’t know how to fix it. We even called the property manager on the business card and he was very rude. Our room was musty and smelled like stale smoke. Dishes in the cabinets were dirty and stained.
Stayed 2 nights in Feb 2024
Response from DM on Feb 12, 2024
Thank you for taking the time to review your recent stay with us. We apologize that check in took an excessive amount of time, and that the dishes were stained. What you experienced is not up to our standards and your comments have been reviewed with our staff and will be considered for future improvements in our procedures. Please don't hesitate to reach out if there is anything we can do to elevate your experience while staying with us.

6/10 Okay

scott

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
took a long time to check in.............
Stayed 1 night in Feb 2024
Response from DM on Feb 12, 2024
Thank you for taking the time to review your recent stay with us. We are very sorry that check in took a long time. What you experienced is not up to our standards. We continually strive to make every experience a great one, every time. Please don't hesitate to reach out if there is anything we can do to elevate your experience while staying with us.

2/10 Terrible

Cherlynn, Placerville

Traveled with family and small children
Arrived only to find out they overbooked our hotel. The front desk clerk was very apologetic and sweet - did her best to find us another place. After driving 4 plus hours and arriving to find out we had no room to stay in was beyond disappointing. The clerk needs a raise as she was put in a terrible position that was not her fault.
Stayed 1 night in Feb 2024
Response from DM on Feb 9, 2024
We are so sorry for the disappointment, there were a handful of things that led to this situation. We can reassure you that his is not how we operate our hotel and we have taken measures to correct this specific problem to avoid this moving forward. We are so very sorry and do hope that you give us another chance.

4/10 Poor

Steve

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heater in the bedroom was ridiculously loud had to shut it off no one could sleep with it on. It was negative 30 degrees out and everyone was cold so we had to choose between sleep and being warm. I told the front desk and they did nothing.
Stayed 1 night in Jan 2024
Response from DM on Jan 15, 2024
So sorry to hear about your unfortunate experience. We have multiple team members working diligently with the brutally cold temperatures that we have been experiencing to keep heaters, vehicles, etc. operational. You are right, some of our heaters get very loud in negative 30 degrees. We are sorry that we were unable to make it right for you during your stay. We hope that you give us another opportunity the next time that you are in Bozeman.Best,The Homewood Suites Bozeman Team

8/10 Good

Michael

Stayed 3 nights in Dec 2023
Response from DM on Feb 2, 2024
Thank you for your review - we hope to provide you with 5 out of 5 service the next time you visit!Best Regards,The Homewood Team

8/10 Good

Stan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and big. The common area has tables available for all day use. We ate amazing Taco Truck food as a group by the fireplace. Downside i it is right next to I90 so you hear cars all night long. If you don't like the sound of train horns that can be a problem too - I didn't mind that though. There's a homeless camp immediately behind the hotel on N. 11th Ave not visible in the 2019 Google Streets view. I'd estimate about 15 beat up campers are parked there.
Stayed 1 night in Dec 2023
Response from DM on Jan 15, 2024
Thank you for your review, we are happy that you enjoyed the size of our spacious suites and our welcoming Lodge! The city handles any campers parked illegally, there are currently 3 campers towards Kenyon Noble. They do not cause any trouble whatsoever for the hotel. We hope that give us the opportunity to provide you with 5-star service the next time that you are in town.Best Wishes,The Homewood Suites Bozeman Team

8/10 Good

Martin

Stayed 1 night in Dec 2023
Response from DM on Jan 4, 2024
Thank you for your review - we hope to provide with a better experience next time! We hope to see when you are back in Bozeman.Best Wishes, the Homewood Suites Team

8/10 Good

Karen

Traveled with family
Liked: Amenities
It was a bit run down, although it was very clean.
Stayed 1 night in Dec 2023
Response from DM on Dec 29, 2023
Thank you for your review - we hope to provide you with a better experience next time!Best Regards,The Homewood Suites Team

10/10 Excellent

Mandy

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! The staff was wonderful and very accomodating! The free breakfast was one of the best we've seen!
Stayed 4 nights in Dec 2023
Response from DM on Dec 26, 2023
Thank you so much for your positive feedback - we really appreciate it!! Thank you for recognizing our staff and hot breakfast buffet! We hope to see you again soon. Happy Holidays - the Homewood Suites Team

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice staff confirtable hotel
Stayed 1 night in Dec 2023
Response from DM on Dec 11, 2023
Thank you for your review of our hotel, we appreciate you taking the time to give us such positive feedback! Glad that you enjoyed your stay. We hope to see you again soon.Best Wishes,The Homewood Suites Team

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic overnight stay
We flew Southwest to Bozeman for a job in Billings to cut travel time and cost of airfare. We see Hilton Diamond members and wanted to continue to built points so we chose Homewood Suites. From l hot coffee and breakfast to the front desk service to the Peleton in the fitness room and the comfy, spacious and suites we slept great. A bonus was the beautiful holiday decor. Loved our stay!
Stayed 1 night in Dec 2023
Response from DM on Dec 8, 2023
Thank you for taking the time to review our hotel and post pictures of our Holiday decor - we wish that we could keep it all year long!! So happy that you enjoyed the decor along with our 24 hr hot coffee, and comfy, spacious Suites. Happy Holidays to you and yours

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
ok B
Stayed 2 nights in Nov 2023
Response from DM on Nov 14, 2023
Thank you for taking the time to write a review of your stay. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 Okay

lacie, Ramsay

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from DM on Nov 14, 2023
Thank you for your recent review of your stay. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

8/10 Good

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from DM on Nov 8, 2023
Thank you for your feedback!

4/10 Poor

edward

Business traveler
Disliked: Cleanliness
never had this happen with Hilton
we arrived at hotel staff at desk not helpful room was not clean food remnants in refrigerator dishwasher was full of dirty dishes my wife wiped down the bathroom as urine was present on and around toilet we actually smelled the bed sheets to check if they were fresh, YIKES
Stayed 2 nights in Oct 2023
Response from DM on Nov 2, 2023
Thank you for your recent review of your stay. The condition of the guest room you described is not acceptable, and we sincerely apologize for your experience. We am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

8/10 Good

Nicole

Stayed 2 nights in Oct 2023
Response from DM on Dec 8, 2023
Thank you for your review, please let us know how to make your stay a "5" next time you are in town. Best Regards, the Homewood Suites Team

10/10 Excellent

Torin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from DM on Nov 8, 2023
Thank you for your review - we really appreciate it!

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities
Mediocre. Might look else next trip.
We have stayed here many times. This last trip was a let down. Their breakfast has gotten mediocre. Less options, less quality. The mattress in the room was soft and saggy, not very comfortable. They never cleaned the room or got us fresh towels. You would think for the money they would prioritize getting you clean towels everyday.
Stayed 2 nights in Oct 2023
Response from DM on Oct 26, 2023
Hello, Thank you for taking the time to review your stay with us. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. We will take your comments into consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Thank you again for sharing. Best Regards, The Homewood Suites Team

2/10 Terrible

Margarete

Stayed 1 night in Oct 2023
Response from DM on Nov 8, 2023
Thank you for your feedback.

10/10 Excellent

William, Billings

Stayed 1 night in Oct 2023
Response from DM on Nov 2, 2023
Thank you for taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Bettie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 2 room With full kitchen. bed was nice and firm Staff was very nice and hotel was clean and decorated beautifully
Stayed 1 night in Oct 2023
Response from DM on Oct 11, 2023
Thank you for taking the time to leave a positive review our property! We are glad that you enjoyed our spacious suites equipped with kitchens and our friendly team. We hope to see you the next time that you are in Bozeman!Best, the Homewood Suites Team

10/10 Excellent

Susan

Stayed 1 night in Oct 2023
Response from DM on Nov 2, 2023
Thank you for sharing your experience with us. We look forward to welcoming you back in the future!

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from DM on Oct 11, 2023
Thank you! We appreciate your positive feedback very much - hope to see you again soon!Best Regards, the Homewood Suites Team

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from DM on Oct 2, 2023
Thank you for your feedback - we greatly appreciate it and hope to see you the next time that you are in Bozeman!Best Regards, The Homewood Team

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
average. However, the interior lobby is beautiful.
Stayed 1 night in Sep 2023
Response from DM on Sep 25, 2023
Thank you for your recent review of your stay. I am sorry to hear that you found your experience to be average, but happy that you found our lobby to be beautiful. We are grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from DM on Sep 25, 2023
Thank you for your review of your stay with us. We are happy to hear you enjoyed our property. If there is ever anything we can do to elevate your stay, please feel free to reach out. We can't wait to welcome you home again soon!

8/10 Good

Stacey

Stayed 2 nights in Sep 2023
Response from DM on Sep 25, 2023
Thank you for taking the time to review your stay with us. We truly value your feedback. We pride ourselves in providing each and every guest with a high-quality experience and it seems we have fallen short during your recent stay. We continually work to improve our guest experience. We hope you will consider staying with us again in the future. Thank you again for sharing.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Definitely stay here!!!
Definitely tske a Lyft or Uber from the airport!!! Very convenient location, check in was seamless and staff are very friendly. Love the rustic decorating, fresh and nice. Beautiful views of the mountains ⛰
Stayed 1 night in Sep 2023
Response from DM on Sep 25, 2023
Thank you for your glowing review of our property! Yes, we agree...very easy to Lyft/Uber/taxi to and from airport. We are happy that you enjoyed our Montana Lodge feeling right when you walk in our door, as well as our views of the Bridger Mountains. Again, thank you for taking the time to review our property and we hope to see you the next time that you are in Bozeman.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from DM on Sep 13, 2023
Thank you for the terrific review! We appreciate it and hope to see you again soon at the Homewood Suites Bozeman!

10/10 Excellent

Greg S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 2-bedroom suite. The suite was very spacious. It had 2 separate bedrooms with their own bathroom each. Common area had a large lounge area and an adequate kitchen area. kitchen included a full size fridge and freezer
Stayed 1 night in Aug 2023
Response from DM on Sep 13, 2023
Thank you for your wonderful review of our property! We love our super spacious Two Bedroom Suites as well - perfect for families! Thank you again and we look forward to seeing you back at the Homewood Suites the next time you visit.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a really nice stay here. The sheets on the bed were kind of odd at the top and I don’t really like the room service on request idea. I understood it during COVID but COVID is over.
Stayed 3 nights in Sep 2023
Response from DM on Sep 13, 2023
Thank you for taking the time to review our property, we appreciate the outstanding rating! We understand that the housekeeping by request is inconvenient, Hilton is rolling out new housekeeping protocols for all of their brands soon! We look forward to seeing you again the next time that you are in the area.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from DM on Sep 13, 2023
Thank you for your great review of our property! Thank you for choosing the Homewood Suites Bozeman and we hope to see you again soon!

6/10 Okay

peggy

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The shower doors had finger prints all over them, lots of dust on open shelf under night stands & tv, restroom in lobby didn’t have toilet paper in one stall & paper towel dispenser was empty at 5:30 a.m., & the carpet in room has been vacuumed in the walking area. Beautiful hotel but not clean & it wasn’t cheap
Stayed 1 night in Aug 2023
Response from DM on Sep 13, 2023
We appreciate you taking the time to write a review of your experience with us. The level of cleanliness that you described is not acceptable and we sincerely apologize for your experience. We continue to strive to offer our guests the best experience possible and do hope that you will give us another opportunity the next time that you are in the area. Thank you

6/10 Okay

S

Stayed 1 night in Aug 2023
Response from DM on Sep 13, 2023
We appreciate you taking the time to review your experience with us. It appears as though your experience was not up to par with what we should have provided, we sincerely apologize. We hope that you will give us the opportunity to provide you with a better stay the next time you are in the area.

4/10 Poor

Raye

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this hotel if you are used to nice hotels. The hotel is right beside a train which blew its horn well into the night (past midnight). It was also not that clean as it had grime around the base of the toilet and long hair in the shower. We were REALLY surprised since this is a Hilton property. The hotel staff was nice but that could not improve the hotel itself. They stated they were about to go through renovations soon. I will say that I called another hotel to see if we could move and they said they were not as nice. To be fair, I do not think that Bozeman has the greatest choices besides a couple of luxury hotels that get filled up quickly. I recommend to to stay in one of those if possible.
Stayed 1 night in Jul 2023

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay. would stay again. I believe Bozeman has trouble w semi homeless people staying on street behind property.
Stayed 5 nights in Jul 2023
Response from DM on Jul 31, 2023
Thank you for reviewing your stay with us. We can't wait to welcome you home again soon. Best, The Homewood Suites by Hilton Bozeman Team

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Expensive and sorta run down
Hotel has seen better days - room had warped kitchen flooring, seats in the dining area had worn fake leather seats. Breakfast was decent, complimentary evening reception was pretty sad - small selection of snacks. There is guest laundry but you’ll need (a lot of) quarters - perhaps they don’t know other hotels have free laundry?
Stayed 3 nights in Jul 2023
Response from DM on Jul 31, 2023
Thank you for taking the time to review your stay with us. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. We will take your comments into consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Thank you again for sharing. Best Regards, The Homewood Suites Team

6/10 Okay

Jamey, Reedley

Stayed 1 night in Jul 2023

6/10 Okay

Daniel

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Meh…
Check in was fine except the pool and hot tub were out of commission due to maintenance issues. This was ok because it was late, but little did I know maintenance was an issue all around. Our room had water damaged floors in the kitchen, which were still wet and the freezer smelled of fish. The toilet was loose and the shower drained slowly. The Wi-Fi seemed difficult to connect to and the “public” hall bathroom faucet didn’t work.
Stayed 1 night in Jul 2023
Response from DM on Jul 12, 2023
Thank you for your recent review of your stay. The condition of the hotel that you described is not acceptable, and I sincerely apologize for your experience. We have an outstanding maintenance department and repair things as quickly as we are able. We continually work to improve our hotel, so that our loyal guests will have the stay that they have come to expect. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.