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Reviews of Homewood Suites by Hilton Palm Desert

3 out of 5
Homewood Suites by Hilton Palm Desert
36999 Cook St, Palm Desert, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 480 out of 1004 reviews" "
Rating 8 - Good. 284 out of 1004 reviews" "
Rating 6 - Okay. 111 out of 1004 reviews" "
Rating 4 - Poor. 65 out of 1004 reviews" "
Rating 2 - Terrible. 64 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear David, Thank you for staying with us and taking the time to share your rating!

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property was ok. Some updating would be needed. Too much carpet, we prefer tile flooring, the furniture was used, cabinets chipped. My wife had no hot water both mornings when she showered at 6:30 am.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 14, 2024
Dear Daniel, Thank you for staying with us and taking the time to share your review. We appreciate your feedback and will be sharing your comments with our team as we are always looking for ways to improve.

6/10 Okay

Lydia and John

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property is location at the edge of Palm Desert, a little furthur than we wanted to be but still close to major thru ways of the city. This property as a whole needs some attention, exit signs missing, common furniture and carpet showing signs of wear, exit doors that slam loudly as you exit, reverberating throughout the hallway and closet doors inside our room that did not slide. When we attempted to bring up these issues with management, all we got in return was a blank stare. At $250 an average night, more could be done, more should be done, if presented with another option for the same price point, choose the other option, dont stay here until these little things are addressed.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 4, 2024
Dear Lydia and John, We appreciate you staying with us and taking the time to share your review. We will be sharing your feedback with our team for improvement as we hope to provide every guest with an excellent experience!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what was wanted for a 3 night stay
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Dear Jeffrey, Thank you for choosing Homewood Suites Palm Desert and sharing your review!

6/10 Okay

Shonta

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was very dusty. Curtains had holes and missing wands. Carpet needs updating.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Dear Shonta, Thank you for staying with us and sharing your review. We apologize for the issues mentioned. We will be sharing your feedback with our housekeeping team for improvement.

10/10 Excellent

Sylvia

Stayed 1 night in Feb 2024

4/10 Poor

CLAUDIA

Traveled with group
Disliked: Staff & service, property conditions & facilities
We had to move our room because we found stains on the bedspread and on blanket. Also found pubic hair in shower, not to mention the furniture was all stained. Looked nothing like the pictures you showed on website! Extremely disappointed
Stayed 7 nights in Feb 2024
Response from Hotel Management on Feb 14, 2024
Dear Claudia, Thank you for staying with us. We are sorry to hear your stay was less than desirable. We strive to always provide a top-notch experience, however, there is always room for improvement. We hope you give us an opportunity to provide you with a better experience the next time you come to the area.

8/10 Good

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Only thing I have to complain about is the ice machine being filthy.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Dear Samantha, Thank you for staying with us and taking the time to share your feedback. We will share this with our team to immediately correct that issue.

8/10 Good

ZhiWei, Placentia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 26, 2024
Dear ZhiWei, Thank you for staying with us and sharing your rating!

8/10 Good

Rene

Traveled with partner
They have a very nice breakfast spread. It was better than expected and the staff there keep it clean and stocked. There was a weird offensive smell in the hotel hallways. Luckily not in our room.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Dear Rene, Thank you for staying with us and sharing your review! We apologize for the smell in the hallway, and we are happy to hear that you enjoyed our complimentary breakfast offerings. Safe travels!

2/10 Terrible

Ana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the worst I’ve stayed at. It was dirty. I got there and my room wasn’t ready, after 3pm. Way too pricey for the quality. If you have an opportunity please go somewhere else and save your disappointment.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Dear Ana, We are sorry to hear that your stay with us was not enjoyable. We will be sharing your feedback with our housekeeping team as cleanliness is a key priority.

4/10 Poor

Bill, Yakima

Liked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 14, 2024
Dear Bill, Thank you for taking the time to share your rating. We hope to see you again for the opportunity to provide you with a 5/5 experience.

6/10 Okay

wonok

Liked: Cleanliness, staff & service
Stayed 10 nights in Jan 2024
Response from Hotel Management on Feb 14, 2024
Thank you for staying with us and taking the time to share your rating.

10/10 Excellent

Irisbel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 14, 2024
Dear Irisbel, Thank you for staying at Homewood Suites Palm Desert and sharing your review! We appreciate you taking the time to mention our wonderful staff.

10/10 Excellent

Jerry, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Leonardo Ch. on Jan 25, 2024
Dear Jerry. Thank you for awarding Homewood Suites by Hilton Palm Desert a perfect 5/5 stars! We're thrilled to know that you had a wonderful experience. If there are specific features or services that you found particularly commendable or if there's anything else you'd like to share, we'd love to hear about it. Your feedback is important to us, and we look forward to the opportunity to welcome you back for another outstanding stay!

4/10 Poor

erin

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Leonardo Ch. on Jan 25, 2024
Dear Erin. Thank you for taking the time to leave a review, even though specific comments weren't provided. We value your feedback, and if there are particular aspects or areas where we can improve to make your next stay more satisfactory, please feel free to share more details. Your input is important to us, and we hope to address any concerns and enhance your experience in the future. If you have specific suggestions or requests, please let us know, and we'll do our best to accommodate them. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

4/10 Poor

Julie

Liked: Cleanliness, amenities
While the room and furnishings were better than average, the noise level was high. Both mechanical and human noise was louder and prevalent than usual. No hot water for bathing or shower at mid day!
Stayed 2 nights in Jan 2024
Response from Leonardo Ch. on Jan 25, 2024
Dear Julie. Thank you for taking the time to share your feedback about your recent stay. We apologize for the inconvenience you experienced with the noise level and the lack of hot water during your stay. This is not the experience we aim to provide, and we take your comments seriously.

8/10 Good

Leo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms, excellent staff. Good location for our purpose. I would stay again.
Stayed 3 nights in Jan 2024
Response from Leonardo Ch. on Jan 25, 2024
Dear Leo. Thank you for taking the time to share your positive experience at Homewood Suites by Hilton Palm Desert! We're pleased to hear that you found the rooms spacious, the staff excellent, and the location suitable for your needs. It's great to know that you would choose to stay with us again.

10/10 Excellent

Karen, Surfside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and comfortable rooms. Rooms have everything in them and everything works. Our stay was wonderful.
Stayed 1 night in Jan 2024
Response from Leonardo Ch. on Jan 25, 2024
Dear Karen. Thank you for sharing your positive feedback about your stay at Homewood Suites by Hilton Palm Desert! We're delighted to hear that you found the rooms large and comfortable, equipped with everything you needed and in good working order. It's wonderful to know that your stay was enjoyable. We value your feedback and look forward to the opportunity to welcome you back for another wonderful stay in the future!

6/10 Okay

Rosa, Temecula

Stayed 1 night in Jan 2024
Response from Leonardo Ch. on Jan 25, 2024
Dear Rosa. Thank you for taking the time to leave a review, even though specific comments weren't provided. We appreciate your feedback, and if there are particular aspects or areas where we can improve to make your next stay more satisfactory, please feel free to share more details.

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good sized suite with 2 complete rooms, two TVs, full kitchen. Will come back. Decent value. Close to Acrisure Arena for big concert.
Stayed 1 night in Jan 2024
Response from Leonardo Ch. on Jan 25, 2024
Dear Tim. Thank you for taking the time to share your positive feedback about Homewood Suites by Hilton Palm Desert! We appreciate your review, and we look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

MARIA VICTORIA, san diego

Liked: Staff & service, property conditions & facilities
Enjoyed staying there
Stayed 1 night in Jan 2024
Response from Leonardo Ch. on Jan 25, 2024
Dear Maria Victoria. Thank you for taking the time to share your feedback about your stay at Homewood Suites by Hilton Palm Desert! We're delighted to hear that you enjoyed your time with us. If there are any specific highlights or experiences that made your stay enjoyable, or if there's anything else you'd like to share, feel free to let us know. We appreciate your review and look forward to the opportunity to welcome you back for another pleasant stay!

10/10 Excellent

Peter

Traveled with partner
Liked: Amenities
Great stay!
Stayed 1 night in Jan 2024
Response from Leonardo Ch. on Jan 25, 2024
Dear Peter. Thank you for sharing your positive feedback about your stay at Homewood Suites by Hilton Palm Desert! We're delighted to hear that you had a great stay. If there are any specific aspects or experiences that stood out to you, or if there's anything else you'd like to share, feel free to let us know. We appreciate your review and look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Leonardo Ch. on Jan 25, 2024
Dear Robert. We're delighted to see your 5/5 stars review for Homewood Suites by Hilton Palm Desert! Your positive rating is greatly appreciated. If there are any aspects of your stay that stood out or any feedback you'd like to share, please feel free to do so. We aim to provide excellent experiences, and we look forward to hosting you again in the future for another exceptional stay!

10/10 Excellent

Fatima

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and out. Place was clean. Breakfast was good. Staff was friendly.
Stayed 1 night in Dec 2023
Response from Leonardo Ch. on Jan 25, 2024
Dear Fatima. Thank you for taking the time to share your positive experience at Homewood Suites by Hilton Palm Desert! We're delighted to hear that your check-in and check-out processes were easy, the place was clean, breakfast was good, and the staff was friendly. Providing a seamless and enjoyable stay is our goal, and we're glad to know we achieved that during your visit.

10/10 Excellent

Mario

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff was very friendly and the rooms were clean. The complimentary breakfast was a added bonus. So far excellent stay.
Stayed 1 night in Dec 2023
Response from Leonardo Ch. on Jan 25, 2024
Dear Mario. Thank you for sharing your wonderful experience at Homewood Suites by Hilton Palm Desert! We're thrilled to hear that you found it to be a great place to stay. It's fantastic to know that the staff was very friendly, the rooms were clean, and the complimentary breakfast was an added bonus, contributing to an excellent stay.

10/10 Excellent

Amarylles

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 2 nights in Dec 2023
Response from Leonardo Ch. on Jan 25, 2024
Dear Guest. We're thrilled to see that you had an excellent experience at Homewood Suites by Hilton Palm Desert, earning it a perfect 5/5 stars! If there are any specific highlights from your stay or particular aspects you appreciated, we'd love to hear more about it. Your feedback is valuable, and we look forward to hosting you again for another outstanding visit!

4/10 Poor

Jaime

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
See above
Stayed 1 night in Dec 2023
Response from Leonardo Ch. on Jan 25, 2024
Dear Jaime. Thank you for taking the time to leave a review, although we notice there weren't specific comments provided. We value your feedback, and if there are particular aspects that didn't meet your expectations or areas where we can improve, please feel free to share more details.

2/10 Terrible

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Yourself A Favor and Spend More Elsewhere
Horrible experience. Came in really late after driving 5 hours and nobody was at the front desk - finally had to yell “excuse me” and someone came from the back. Power went out around 10 PM and it’s currently 330 AM and it’s still not on. Our food is going bad, it’s hot and stuffy in the room, just super sketch vibes. The room itself has stains and I just honestly feel disgusting and can’t wait to shower in the morning (let’s hope that works). Worst hotel stay I’ve probably ever had. Asking for a full refund for this unacceptable power outage. You’d think a hotel has a backup generator… wrong.
Stayed 1 night in Dec 2023
Response from Miguel on Dec 22, 2023
Katie, the power outage was something we can’t control. The electricity company was doing maintenance that night. My front desk associate was checking on an elderly guest that we have at the hotel.

10/10 Excellent

eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and the facility and nice and clean!
Stayed 2 nights in Dec 2023
Response from Leonardo Ch. on Jan 25, 2024
Dear Eric. Thank you for taking the time to share your positive feedback about Homewood Suites by Hilton Palm Desert! We're delighted to hear that you found our staff very friendly and the facility nice and clean. Providing a welcoming and clean environment is a top priority for us, and we're thrilled to know that it contributed to a positive experience for you.

8/10 Good

Michael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Please try
Staff were friendly. Check-in/out effortless. Cleanliness of dining area was good. Room was worn; dining table missing large pieces of laminate at each corner, sofa pillow seams were coming apart, dark stains on carpet, all dirty light switches, vanity drawer was used to prop open bathroom door!
Stayed 2 nights in Dec 2023
Response from Leonardo Ch. on Jan 25, 2024
Dear Michael. Thank you for taking the time to share your feedback about your recent stay. We're pleased to hear that you found the staff friendly and the check-in/out process effortless. We also appreciate your positive comments about the cleanliness of the dining area. However, we sincerely apologize for the issues you encountered with the room. Your observations are crucial for our improvement, and we will address these issues promptly to ensure a more comfortable and enjoyable experience for our guests.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Leonardo Ch. on Jan 25, 2024
Dear Diane. Thank you for taking the time to leave a perfect 10/10 stars review for Homewood Suites by Hilton Palm Desert! We're delighted to hear about your positive experience. If you have any specific feedback or if there's anything else you'd like to share about your stay, please feel free to let us know. We appreciate your high rating and look forward to welcoming you back for another exceptional stay!

10/10 Excellent

vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to freeway
Stayed 2 nights in Nov 2023
Response from Hotel Management on Dec 1, 2023
Dear Vanessa, We appreciate you staying with us in Palm Desert and sharing your review!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel Management on Dec 1, 2023
Dear Barry, Thank you for choosing Homewood Suites and sharing your 5/5 rating!

2/10 Terrible

Elizabeth

Liked: Cleanliness
Disliked: Staff & service
Tried to check-in at 1 pm and the clerk said the room was not ready. I told her I would walk down the street and walk around and await notification. She confirmed my phone # to text and I left. At 4 pm still hadn't heard anything and walked back. Asked if they had the room yet and new clerks were completely confused. What? I've been waiting 3 hours! They then checked me in and I walked into the room to find trash in all trash cans, bed still unmade from last people that slept in it, and completely dirty. What is wrong with this hotel?? An embarrassment to the Hilton chain.
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 1, 2023
Dear Elizabeth, Thank you for staying with us and sharing your review. We sincerely apologize for the isolated incident with your check-in. Our team strives to provide excellent hospitality to all our guests, and we are sorry to have fallen short during your check-in experience.

10/10 Excellent

Kenelma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the suite
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 21, 2023
Dear Kenelma, Thank you for choosing Homewood Suites Palm Desert and sharing your review! We are glad you enjoyed the suite. Safe travels!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 21, 2023
Dear Cynthia, Thank you for staying with us in Palm Desert and sharing your 10/10 rating!

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and had a very pleasant stay
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 21, 2023
Dear Maria, Thank you for staying with us and sharing your feedback! We are so glad you had a pleasant stay. Safe travels and Happy Thanksgiving.

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite for the weekend and it was amazing. Breakfast in the morning was also very accommodating. 100/10
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 21, 2023
Dear Vanessa, Thank you for choosing Homewood Suites and sharing your review! We are so glad you had a great weekend with us, and we look forward to seeing you again next time travel brings you to the area.

10/10 Excellent

Destiney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Room was clean, staff was friendly, and the breakfast was also really good.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 21, 2023
Dear Destiney, Thank you for staying with us in Palm Desert and taking the time to share this great review!

8/10 Good

Wuera

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 21, 2023
Dear Wuera, Thank you for staying with us and taking the time to share your rating.

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very comfortable and convenient location
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 16, 2023
Dear Mona, Thank you for staying with us in Palm Desert and sharing your review! We are glad you enjoyed our convenient location and a comfortable stay.

10/10 Excellent

Abel

Traveled with partner
All of the employees were very nice and accommodating
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 16, 2023
Dear Abel, Thank you for choosing Homewood Suites and sharing your review! We hope to see you again next time travel brings you to Palm Desert.

10/10 Excellent

Grace, Northridge

Stayed 1 night in Nov 2023
Response from Leonardo Ch. on Jan 25, 2024
Dear Grace. Thank you for taking the time to give a 5/5 stars review for Homewood Suites by Hilton Palm Desert! We appreciate your positive rating, and we're pleased to hear that you had a great experience. If there's anything specific you enjoyed or if there's anything else you'd like to share about your stay, feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 16, 2023
Dear Sandra, Thank you for choosing Homewood Suites Palm Desert and sharing your 10/10 rating!

2/10 Terrible

Judith

Disliked: Staff & service
I chose a room at a specific rate and reserved it for 3 nights. The total amount was way more than it should have been. When I asked why, they only gave me the posted rate for the first night. The 2nd night was more and the 3rd night even more. So I left.
Stayed 1 night in Nov 2023
Response from Management on Nov 12, 2023
Hello, I’m sorry you had an issue with the rate. This is something Expedia can help you with since you booked through them and not the hotel.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Shower tile was broken, chipped, moldy. Couch cushions were stained Mirrored closet doors were loose & broken Iron was broken & burned our clothes Moldy smell in room
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 9, 2023
Dear Anonymous, Thank you for taking the time to share your feedback. We will be sharing your comments with our team so those issues may be addressed immediately. We strive to provide excellent experiences for all of our guests, and we apologize for the issues mentioned.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 9, 2023
Dear Richard, Thank you for staying with us in Palm Desert and sharing your 10/10 rating!

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biggest Bang 4 your Buck.
Very spacious and perfectly laid out room... And the price only added to the charm. Complete kitchen area with all your basic utensils and general kitchen dishware needs. Would absolutely staycation here again.
Stayed 1 night in May 2023
Response from Hotel Management on Nov 2, 2023
Dear Sophia, We are so glad to hear you enjoyed your staycation at Homewood Suites Palm Desert! We look forward to seeing you next time!

8/10 Good

Juanette

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 9, 2023
Dear Juanette, Thank you for staying with us and taking the time to share your rating!