Egyptian cotton sheets, premium bedding, down comforters

Reviews of Hotel Le Jolie

2.5 out of 5
Hotel Le Jolie
235 Meeker Ave, Brooklyn, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 579 out of 1000 reviews" "
Rating 8 - Good. 318 out of 1000 reviews" "
Rating 6 - Okay. 54 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia K

Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hello Cynthia K,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Susan

The hotel was closed
Stayed 2 nights in May 2023
Response from Manager on May 12, 2023
Hello Susan,We appreciate that you've taken the time to share with us regarding our hotel. We hope you will return so that we can provide you an even superior experience.

2/10 Terrible

Emilia

Stayed 2 nights in May 2023
Response from Manager on May 27, 2023
Hello Emilia, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Muhammet Mert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
The staff is super nice, hotel is clean, location is really good and having a parking lot is a big plus. I can stay here next time without any hesitation.
Stayed 2 nights in Apr 2023
Response from Manager on Apr 29, 2023
Hello Muhammet Mert,Thank you for your valuable opinion regarding our staff as well as our location. Your voice is very valuable to us and we hope you will return on your next travels.

2/10 Terrible

Kristen

Traveled with family
Thought I had cancelled through Orbitz and charged full rate for a room I never used.
Stayed 1 night in Apr 2023
Response from Manager on Apr 28, 2023
Hello Kristen,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 Okay

Patricia

Comfortable bed. Shower only has rain head, I would have liked a hand held option. Pricey for what one gets, but may be that’s what one should expect in Brooklyn.
Stayed 3 nights in Apr 2023
Response from Manager on Apr 26, 2023
Hello Patricia, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on Apr 25, 2023
Hello Max,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the bed was very hard.
Stayed 2 nights in Apr 2023
Response from Manager on Apr 19, 2023
Hi Jacqueline,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if the bed was a hard for you, we will look into this. We hope you will give us another chance so we can provide you with a much more satisfying experience

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Manager on May 6, 2023
Hello Margaret,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

8/10 Good

Sheryl Fay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to visit son in Bushwick. Free parking is a huge perk. Staff was super friendly. Room amenities included fridge (with water bottles), iron and ironing board and hair dryer. Room is very small (European) and no coffee maker but there’s coffee on the first floor. We’ll stay here again!
Stayed 3 nights in Apr 2023
Response from Manager on Apr 16, 2023
Hello Sheryl Fay,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and you can’t beat the location and parking. Stayed here for a work trip and will be back.
Stayed 1 night in Apr 2023
Response from Manager on Apr 9, 2023
Hello James,Thank you for taking the time to share your comments regarding our staff and also our location. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Paola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2023
Response from Manager on Mar 28, 2023
Hi Paola,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Mary

Stayed 4 nights in Mar 2023
Response from Manager on Apr 18, 2023
Hello Mary,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & convenient
Stayed 1 night in Mar 2023
Response from Manager on Mar 27, 2023
Hi Mark,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excellent

Halle

Liked: Cleanliness, staff & service, property conditions & facilities
Staying at Hotel Le Jolie was an amazing experience. From the moment I arrived, all of the staff were so incredible, gracious and helpful with the whole process. My room was really clean and quiet throughout my entire stay, and it was in such a great location to walk everywhere I needed to go! Definitely recommend for an accessible welcoming stay in NYC.
Response from Manager on Mar 26, 2023
Hello Halle,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 Good

Vivian, New York

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Manager on Mar 27, 2023
Hello Vivian,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and perfect for a quick trip. Staff was wonderful! I experienced a pipe leak from my sink and it was fixed within an hour.
Stayed 2 nights in Mar 2023
Response from Manager on Mar 22, 2023
Hi Ariana,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

8/10 Good

Genesis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, clean and cozy!
Stayed 1 night in Mar 2023
Response from Manager on Mar 19, 2023
Hello Genesis,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Manager on Mar 13, 2023
Dear Guest,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, comfortable beds, clean. There are double, double pane windows so it's quiet even though there is a busy elevated highway. There are many very good, reasonably priced restaurants, coffee shops and bakeries in the area, and shopping too. We also walked to the waterfront on the East River and hopped on the water taxi there. There are several new parks on the waterfront so it's very walkable.
Stayed 3 nights in Mar 2023
Response from Manager on Mar 11, 2023
Hi Paul,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Mar 2023
Response from Manager on Mar 10, 2023
Hello Jonathan,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was probably one of the best experiences I’ve had staying in the area. Parking garage was convenient and close. Close to lots of great food. Room was small but clean. Shower was great.
Stayed 1 night in Mar 2023
Response from Manager on Mar 6, 2023
Hello Sarah,Thank you for your valuable opinion regarding our parking and also our area. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Jacqueline

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful receptionist
Stayed 1 night in Feb 2023
Response from Manager on Mar 2, 2023
Hello Jacqueline,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Terrible

Hairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Manager on Mar 21, 2023
Hello Hairo, It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true gem of a find in Williamsburg!!!
What a fabulous find!! My kids both live in Brooklyn-Greenpoint and Bushwick-and this hotel was a short walk to Greenpoint!! And it has parking!! And a great price!! Easy on and off the BQE! I am absolutely over the moon with this find!! The staff was beyond friendly and helpful!! My only suggestion would be the addition of a couple of hooks to hang towels or clothes on in the bathroom!! I will stay here everytime I visit my kids!!
Stayed 2 nights in Feb 2023
Response from Manager on Feb 28, 2023
Hello Suzanne,We appreciate that you've taken the time to share with us regarding our staff and also our towels. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Manager on Feb 28, 2023
Dear Guest,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Julian Jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice boutique hotel
Stayed 1 night in Feb 2023
Response from Manager on Feb 25, 2023
Hello Julian Jose,We appreciate the comments, especially with regards to your opinion of our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Albert

Stayed 2 nights in Feb 2023
Response from Manager on Feb 22, 2023
Hello Albert,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Danielle

Stayed 3 nights in Feb 2023
Response from Manager on Mar 13, 2023
Hello Danielle,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

6/10 Okay

Colene

Traveled with family
Liked: Cleanliness
Parking was supposed to be included. Only to find its first come first served. And we crammed in to a spot where I think we will get hit. Staff person directed us. He was rude.
Stayed 1 night in Feb 2023
Response from Manager on Feb 20, 2023
Hello Colene, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brooklyn getaway
Great location for a visit in Brooklyn. Hotel was very clean and bed was comfortable. Very close to highway so there was road traffic all night but was constant white noice. There are two cute bars around the corner for a night cap. Staff very friendly
Stayed 1 night in Feb 2023
Response from Manager on Feb 14, 2023
Hello Ruth,Thank you for sharing this honest review and feedback about our staff and comments about our bed. We hope to see you again in the future.

8/10 Good

Pamela

Stayed 2 nights in Jan 2023
Response from Manager on Mar 7, 2023
Hello Pamela,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Yesenia, Vega

Stayed 1 night in Jan 2023
Response from Manager on Mar 7, 2023
Hello Yesenia,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

BENJAMIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were accommodating, friendly, and professional. The area was a close walk to many bars, restaurants, and stores in general without the crowdedness of Manhattan. More affordable than most places. Free parking in NYC? Yes please! This will be our go-to spot to stay in NYC from now on.
Response from Manager on Jan 18, 2023
Hello BENJAMIN,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and parking. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking Is fantastic. It would be nice if they had a few more parking spots. Clean, great breakfast
Stayed 1 night in Jan 2023
Response from Manager on Jan 15, 2023
Hello Antonio,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our parking and comments about our breakfast. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Margot

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have just arrived and was warmly greeted. My room is well designed and very clean. I highly recommend Hotel Le Jolie based on my recent stay here. Their breakfast is excellent.
Stayed 1 night in Jan 2023
Response from Manager on Jan 8, 2023
Hello Margot,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our breakfast as well as our room. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4/10 Poor

Roger

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel needs to keep up with its maintenance, the bathroom fan was broken and the Direct TV receivers did not work. They kept moving from room to room, I asked for credit because I got tired of moving they told me I could check out and get my money for one day but had to pay a late checkout fee.
Response from Manager on Jan 1, 2023
Hello Roger,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Good

Rolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Manager on Nov 8, 2023
Hello Rolanda,Thank you for taking the time to review our hotel. We appreciate your feedback and are glad to hear that you had an overall positive experience during your stay. If there is anything else we can do for you in the future, please don't hesitate to reach out to our management team. We hope to welcome you back to our hotel again soon.

10/10 Excellent

Rebecca

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Manager on Nov 8, 2023
Hello Rebecca,Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had such a wonderful experience during your stay. We always strive to provide top-notch service and it is gratifying to know that we succeeded in doing so during your visit. If there’s anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us.

2/10 Terrible

Roger

Disliked: Property conditions & facilities
Response from Manager on Nov 9, 2023
Hello Roger, Thank you for sharing your feedback on your recent stay. We apologize if your experience did not meet your expectations. We appreciate your comments and will pass them along to our team for further review and improvement. If you have any further concerns, please reach out to our management team directly.

4/10 Poor

Lisa

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
It was fine but we stayed for two nights and they never cleaned the room or gave us new towels. Also the bathroom for didn’t close
Stayed 2 nights in Dec 2022
Response from Manager on Dec 28, 2022
Hello Lisa,Thank you for being a valued guest and for providing us the feedback regarding our towels and comments about our room. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service
The desk personnel were extremely courteous.
Stayed 1 night in Dec 2022
Response from Manager on Dec 19, 2022
Hello Andrew,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

BARBARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Nov 8, 2023
Hello BARBARA,Thank you for taking the time to leave a 5-star review of our hotel. We appreciate your positive feedback and are thrilled to hear that you had a great stay with us. If you have any future travel plans, we would love to welcome you back to our hotel.

8/10 Good

CAROL, FORT WORTH

Traveled with family
Liked: Cleanliness
This property is in a great location just a few blocks from the closest subway station. The room was clean. The continental breakfast was fine and everyone was nice. I was told that I would get daily housekeeping, but the housekeepers failed to come, other than that, I would recommend this hotel.
Response from Manager on Dec 9, 2022
Hello CAROL, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 Excellent

Laurie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Manager on Dec 6, 2022
Hello Laurie,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Ivett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom water was running on and off from toilet.
Response from Manager on Dec 2, 2022
Hello Ivett,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our toilet. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was friendly and very helpful. The rooms were clean and breakfast was nice. The free parking is a plus! Great places to eat near by and close to subway. Surrounding area is okay and right by overpass freeway but convenient place to stay if visiting city. Felt safe.
Response from Manager on Nov 29, 2022
Hello Virginia,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and comments about our parking. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a week. This hotel is 3 minutes walking distance out the back door from my daughter's condo. So very convenient. We enjoyed the morning breakfast - staff was very friendly. The bed was not comfortable, and I woke up with some back pain each morning. There was also a loud banging noise that was constant - had no idea where it was coming from. The noise kept us from sleeping well the first few nights. We were able to diffuse this issue by using a fan app on my phone. This was very helpful as we were able to sleep through the night finally. Even with these issues, we would stay here again.
Stayed 7 nights in Nov 2022
Response from Manager on Nov 29, 2022
Hello Barbara, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Le Jolie was very nice. The staff was wonderful. There was free parking and free breakfast. The room was tidy with modern amenities.
Stayed 1 night in Nov 2022
Response from Manager on Nov 26, 2022
Hello Margaret,Thank you for your review and comments regarding our staff and comments about our parking. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.