Hands down, one of the best places we have ever stayed! Upon arrival, we were greeted by name with a refreshing n/a drink and two cool towels that were scented with aromatherapy oil. They sat us down on a comfy couch so we didn’t need to go to the front desk. They explained everything to us in detail and had our luggage transported to our room. Every day when we walked past the front desk and around the resort, we were greeted with a hello, a smile and a wave. We quickly made friends with Jeslynn at the front desk and others around the resort. At breakfast, they remembered our names and immediately sat us in our favorite spot outside. Jeslynn was our favorite. She always made us laugh with her witty personality and always had a daily lesson to teach us a new phrase or word in Spanish when we interacted with her. On our first night, they treated us to chocolate covered strawberries and a thank you note for our stay. Then on Thursday, around 8pm, we received a knock on the door with another treat that thanked us for choosing them for our extended stay. All of the food was delicious and the free breakfast buffet was plentiful. Interesting fact: the hotel empties the pools every night at 10 pm when they close. Then they refill the pools by pumping the water in from the hot springs of the Arenal Volcano.