Bar (on property)

Reviews of Hotel Seward

2.5 out of 5
Hotel Seward
221 5th Ave, Seward, AK

Reviews

7.8

Good

Rating 10 - Excellent. 384 out of 1000 reviews" "
Rating 8 - Good. 322 out of 1000 reviews" "
Rating 6 - Okay. 149 out of 1000 reviews" "
Rating 4 - Poor. 87 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Agnieszka

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Merita

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff was not helpful, the bathrooms down the hall were fine and I have often stayed in places with this arrangement but the are not enough for all the rooms. There are no amenities at this hotel, no coffee maker in your room, no refrig, no nothing. They don't clean the rooms while you stay there. Would not recommend or return.
Stayed 2 nights in Sep 2023

2/10 Terrible

LEANNE

Disliked: Staff & service, amenities, property conditions & facilities
I THOUGHT it looked quaint and cute on the site. But that was only if you were in the historic section. The section they put me in was dirty, old, VERY hot!! Couldn't open the window because I was on the first floor. Only 6 channels worked on the TV. I went to a local restaurant and was told all my complaints are quite common, I watched Cable at the Highliner restaurant with no issues. There was a lady living there it seemed with her dog that kept smoking right outside the door and it went through the whole hallway. YUCK! The restaurant still says it's open, but has been closed for 2 weeks. Classic Bait and Switch but unfortunately I was already paid in full.
Stayed 2 nights in Sep 2023
Response from Your Friendly Front Desk Agent. on Oct 10, 2023
Thank you for your feedback. We are sorry you did not enjoyed your stay. You did arrive at the end of the season and it's very common practice for restaurants to close their doors suddenly when there are no patrons stopping by. We also moved you from the historic wing to prepare for our upcoming remodeling. Because it is an older building we are currently working with our cable and internet providers to improve our cable and internet quality. We apologize for any inconvenience.

8/10 Good

Leila

Liked: Property conditions & facilities
Clean neat and very friendly staff. They made our stay great. Shuttle service was great!!
Stayed 2 nights in Jul 2023
Response from Your Friendly Front Desk Agent on Oct 10, 2023
Thank you for your feedback. We are delighted you enjoyed your stay and our friendly staff.

8/10 Good

Troy, Cabot

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Your Friendly Front Desk Agent on Oct 10, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Not great, will do in a pinch
Meh. Not worth the price. It’s pretty rundown and shabby. The room was dirty from previous occupants - bits of this and that scattered about, murky water in the ice bucket, errant pills and hair ties under the night stand, light bulbs burned out, among other small grievances that just add up to a unsatisfying stay. The door does not close on its own and there was a large gap between the bottom and floor that let in light and sound. One can hear a great deal of activity in the rooms next door and above. Judging by the other hotels in Seward this probably isn’t the worst but it does not live up to reasonable expectations of cleanliness. Upsides we’re that the mattress was comfortable and the water pressure and temperature were both reliable.
Stayed 3 nights in Sep 2023
Response from Your Friendly Front Desk Agent on Sep 26, 2023
Thank you for your feedback. We are sorry you did not enjoy your stay. The hotel has gone through a recent management change and will be retraining and addressing housekeeping and maintenance issues. The hotel will also go through a remodeling this winter to update while keeping it's historic vibe.

10/10 Excellent

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, comfortable and convenient
Stayed 1 night in Sep 2023
Response from Your Friendly Front Desk Agent on Sep 26, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 Good

Aaron

Liked: Cleanliness, staff & service
A Seward Mainstay!
A Seward mainstay! I’ve stayed several times and have some good memories over the years. While the rooms are a little dated, they’re clean and relatively comfortable, although the bed pillows are in short supply and could also use an update. Also, as with most hotels, it’s too easy to hear other guests in the hallways, etc. Fridge, microwave, and coffee maker in the room are much appreciated, as is the easy parking. You really can’t go too wrong with choosing Hotel Seward.
Stayed 1 night in Sep 2023
Response from Your Friendly Front Desk Agent on Sep 26, 2023
Thank you for honest feedback. We will be closing this winter for remodeling and will be modernizing the hotel while keeping the historic vibe many of our guest appreciate. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us and look forward to your next visit.

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from Your Friendly Front Desk Agent on Oct 10, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us

8/10 Good

Damian, San Francisco

Stayed 1 night in Sep 2023
Response from Your Friendly Front Desk Agent on Oct 10, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us

8/10 Good

Eleanor, Anchorage

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was very nice and very accommodating. I really appreciated the upgrade at no charge. Thank you so much for the great customer service.
Stayed 1 night in Sep 2023
Response from Your Friendly Front Desk Agent on Sep 18, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay!!
Stayed 3 nights in Sep 2023
Response from Your Friendly Front Desk Agent on Sep 18, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 Good

Michael

Stayed 2 nights in Sep 2023
Response from Your Friendly Front Desk Agent on Oct 10, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Your Friendly Front Desk Agent on Sep 18, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly Qlaskan
This hotel was so nice. The history on the inside was wonderful. Truly an Alaskan experience the minute you walked in the door. Yolanda was so friendly and shared some of the hotel history with us. We will recommend the Hotel Seward to all our friends and family who plan to visit Seward.
Stayed 1 night in Sep 2023
Response from Your Friendly Front Desk Agent on Sep 17, 2023
Thank you for your feedback. We are so happy you enjoyed our historic vibe and our excellent customer service. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 Good

Karen, Gardnerville

Traveled with partner
Liked: Cleanliness, staff & service
Super nice folks. Rooms are definitely dated and oddly setup. Bed was creaky and noisy but surprisingly comfortable. Odd that bedside lamps are four feet from side of bed. Room amenities are coffee, fridge and microwave which is nice. Convenient to restaurants and the wharf. Overall a good stay.
Stayed 1 night in Sep 2023
Response from Your Friendly Front Desk Agent on Sep 17, 2023
Thank you for your feedback. We are so glad our friendly staff made you feel welcome. We are scheduled for a remodel to update furniture while still staying true to it's historic roots.

8/10 Good

Joyce

Traveled with group
Liked: Staff & service
It's ok for the price
Beware. There are no elevators so you have all these stairs you have to drag all your luggage alt h ough they did help with that. Some of the rooms were only shared bathrooms so make sure you specify that you want a private bathroom.
Stayed 1 night in Sep 2023
Response from Your Friendly Front Desk Agent on Sep 17, 2023
Thank you for your feedback. You did reserved a room in our economically priced historic wing and we are comparably priced with the other hotels in Seward. Our Alaska wing does have an elevator and all rooms have their own bathrooms.

6/10 Okay

Thanadech

Liked: Staff & service
Disliked: Property conditions & facilities
My room no 216 was low signal Wi-Fi .Cannot use all 4 nights staying there. Nobody can’t help anything.
Stayed 4 nights in Sep 2023
Response from Your Friendly Front Desk Agent on Sep 17, 2023
Thank you for your feedback, we are sorry you did not enjoy your stay. We are forwarding this matter to our upper management and or internet providers to address this matter while renovations take place this winter.

4/10 Poor

Teresa

Traveled with partner
Disliked: Amenities
Had to share bathroom, outlets did not work and there was no coffee, across the street there was breakfast but could not just buy a coffee!
Stayed 2 nights in Sep 2023
Response from Your Friendly Front Desk Agent on Sep 17, 2023
Thank you for your feedback, we are sorry you did not enjoy your stay. You reserved an historic economy room with shared bathroom and limited amenities and is listed as such. We will forward the outlet not working to our upper management to address while we are under renovations this winter.

6/10 Okay

Priyanka

Stayed 2 nights in Sep 2023

6/10 Okay

Pradip

Traveled with family
Small window that could not open properly and made room hot. There was no mountain view as it was claimed for the rooms we booked.
Stayed 2 nights in Aug 2023
Response from Your Friendly Front Desk Staff on Sep 4, 2023
Thank you for your feedback. We are sorry you did not enjoy your stay. We have forward this matter to our maintenance to work on the window and have also provided your feedback to our sales department to review the room listings. We apologize for the inconvenience this may have caused.

8/10 Good

Trudie

Stayed 1 night in Sep 2023
Response from Your Friendly Front Desk Agent on Sep 26, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 Excellent

bob

Stayed 1 night in Aug 2023
Response from Your Friendly Front Desk Agent on Sep 26, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

4/10 Poor

gabriele

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Your Friendly Front Desk Staff on Sep 4, 2023
Thank you for your feedback. We are sorry you did not enjoy your stay.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Your Friendly Front Desk Staff on Sep 4, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

6/10 Okay

Janet

Traveled with partner
Disliked: Cleanliness, staff & service
The building has some cool history and in its glory days was probably very nice. The bedding and decor is outdated and our first floor window latch was broken. The staff were reprimanded in front of me on two occasions and no one seemed happy to be there. It’s probably not fair to judge the hotel based on location but Seward was the only area we visited that was depressing and we wanted to leave.
Response from Your Friendly Front Desk Staff on Sep 4, 2023
Thank you for your feedback. We are sorry you did not enjoy your stay. The hotel will be going through a remodel this winter to address the bedding and decor. We have forward this matter to maintenance to work on the window. We apologized for any inconvenience.

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. The beds were soooo comfy!
Stayed 2 nights in Aug 2023
Response from Your Friendly Front Desk Staff on Sep 4, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

6/10 Okay

edgar

Stayed 2 nights in Aug 2023
Response from Your Friendly Front Desk Staff on Sep 4, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 Good

James St.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a 3 night stay, and was pleasantly surprised with the size and look of the room! The only thing that was wrong with the stay was that my room was not made up once during that time. When I asked at checkout, they said their policy was to not disturb guests unless they asked for housekeeping service. No one told me that when I checked in, and the sign in the room said to leave soiled towels on the floor if you wanted fresh ones. So every morning I would put my used towels on the floor, only to come back late in the day to see them still there and nothing cleaned in the room. They need to let guests know this in advance.
Stayed 3 nights in Aug 2023
Response from Your Friendly Front Desk Agent. on Aug 30, 2023
Thank you for your feedback. We are sorry our housekeeping services were not up to part during your stay with us. We have discuss this matter with our housekeeping staff and provided additional training we apologize for the inconvenience this may have caused.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service
No coffee or tea - basic. Bathroom were smelly and uncomfortable and unclean . Rooms door are so old felt someone could easily breaking. Lot of noise and small room . Heat couldn’t be controlled from room
Stayed 2 nights in Aug 2023
Response from Your Friendly Front Desk Staff on Sep 4, 2023
Thank you for your feedback. We are sorry you did not enjoy your stay. You did book an economy room on our historic wing with limited amenities and a shared bathroom. The hotel will be going through renovations to address the doors and outdated decor. We apologized for any incovenience.

10/10 Excellent

Amanda, Erath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 29, 2023
Thank you for your feedback. We are so glad you endjoyed your stay. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Hotel is clean, service is good.
Stayed 3 nights in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 27, 2023
Thank you for your feedback. We are so glad you enjoyed your stay. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 Good

Philip

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Kenai Fjords
Went to Seward for a tour of Kenai Fjords National Park. The hotel was reasonably priced and convenient walking to restaurants and shops
Stayed 2 nights in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 27, 2023
Thank you for your feedback. We are glad you enjoy our convenient location to several restaurants, gift shops, and bars. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 Good

Prakash

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is located in-front of ocean and it is extremely well maintained. It is excellent location and very well maintained. Not a big deal but I wish the staff was bit friendly.
Stayed 1 night in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 29, 2023
Thank you for feedback. We are so glad you enjoy our convenient and clean location. We apologize if our staff was not as attentive as they should have been.

2/10 Terrible

John P.

Traveled with family
Liked: Cleanliness
Disliked: Amenities
When we were booking this room we thought we had a bathroom in the room and not a communal bathroom. I went back and checked, this was not disclosed until the point where you enter your credit card info. Not up front or honest. We were charged an additional $150 to get a room with a bathroom.
Stayed 1 night in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 26, 2023
Thank you for your feedback. We are sorry you did not enjoy your stay. You booked an economy room in our historic wing with a shared bathroom and we listed room as such. The reservation was done through a third party and we can not address how they chose to list and collect payment. This matter must be adressed through Expedia and not us.

2/10 Terrible

Sharmila

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was old and outdated. The bathroom has to be shared with other3-4 rooms and always full. Have to wait to use washroom.
Stayed 1 night in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 26, 2023
Thank you for your feedback. We are sorry you did not enjoy your stay. You booked an economy room with shared bathroom in our historic wing and was listed as so when you made your reservation. We will be going through a remodel this winter to address the amenities in the historic wing.

10/10 Excellent

Jean

Shuttle service and luggage delivery from train was great and I had not expected this service. Excellent food available nearby
Stayed 1 night in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 26, 2023
Thank you for your feedback. We are so glad you enjoyed your stay. Very happy to hear you took advantage of our courtesy shuttle and our convient location to many of the nearby giftshops, restaurants and bars. From the entire stafff here at Hotel Seward, it was a pleausure having you stay with us.

10/10 Excellent

Nancy

Traveled with family
Liked: Staff & service, property conditions & facilities
It’s old but charming with a great staff
Stayed 1 night in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 25, 2023
Thank you for your feedback. We are so happy you enjoyed our historic vibe. From the entire staff here at Hotel Sewared, it was a pleasure having you stay with us.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was cute and the room was comfortable.
Response from Your Friendly Front Desk Agent on Aug 25, 2023
Thank you for your feedback. We are so glad you enjoy our historic vibe. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 Excellent

Edward

Traveled with partner
Liked: Amenities
Good location. No hot water pressure
Stayed 4 nights in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 25, 2023
Thank you for your stay. We are sorry you had issues with the hot water pressure. We have notified our maintenance and are working on this matter.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 25, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location the best. Staff were courteous. Room was ok, really small bathroom and shower so I wasn’t impressed with the room.
Stayed 2 nights in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 25, 2023
Thank you for your feedback. We are so glad you enjoyed our convenient location, and friendly staff. You booked in our historic wing and rooms are standard sized for that era. Our Alaska Wing's does have rooms and bathrooms thar are larger and modern.

10/10 Excellent

Dennis, Butternut

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and manager many shops 1 block away
Stayed 2 nights in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 25, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 Excellent

Pollyanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 25, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 Good

Marty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice older period hotel, comfortable. Our first room was very hot but the very pleasant staff moved us to a third floor room were we could keep windows open for a cool breeze.
Stayed 1 night in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 25, 2023
Thank you for your feedback. We are so glad our frindely staff was able to correct and make it a pleasant stay. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

4/10 Poor

Stacie, Beaverton

Traveled with family
Disliked: Amenities, property conditions & facilities
I was really hoping to like this hotel and I have stayed in hotels like it. Our room had paper thin walls, a very old tv, no coffee, no fridge, the shared restroom and shower was public as it was used by the restaurant guests and staff. I paid 202.. really overpriced for what it was. I would. It recommend or stay here again.
Response from Your Friendly Front Desk Agent on Aug 25, 2023
Thank you for your feedback. We are sorry you did not enjoy your stay. We are comparibly priced with the other accommodations here in Seward. You booked an economy room in our historic wing with a shared bathroom and limited ammenities which was listed when you made the reservation.

4/10 Poor

George

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Tried to check in early and the front desk said they’d try. But even after my official check in time it still wasn’t ready. Hotel has a generally bad smell to it and is in dire need of new carpets and well pretty much everything. Shower had been updated at some point at least.
Stayed 3 nights in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 25, 2023
Thank you for your feedback. We are sorry you did not enjoy your stay. We apologize for the room not being ready on time. We have made some staff changes and are undergoing a retraining to prevent this from happening again. The Hotel will be goind through a remodel this winter to address the carpets and modernize furnishings.

10/10 Excellent

liang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, neat.
Stayed 4 nights in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 25, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 Good

JAMES

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Comfortable bed
Stayed 1 night in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 25, 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

6/10 Okay

Steve

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is quite old so the elevator button going down does not light up. The comforter and pillow covers look quite old (and not as clean). There's no ramp going from the lobby to the rooms. Floors and mattresses squeal A LOT
Stayed 1 night in Aug 2023
Response from Your Friendly Front Desk Agent on Aug 20, 2023
Thank you for your feedback. It is an historic building and we have scheduled a complete renovation for this winter for all public areas and rooms. We will forward your ramp suggestion to upper management.