Lobby lounge

Reviews of Hotel Shelley

2.5 out of 5
Hotel Shelley
844 Collins Ave, Miami Beach, FL

Reviews

6.4
Rating 10 - Excellent. 201 out of 1002 reviews" "
Rating 8 - Good. 266 out of 1002 reviews" "
Rating 6 - Okay. 183 out of 1002 reviews" "
Rating 4 - Poor. 148 out of 1002 reviews" "
Rating 2 - Terrible. 204 out of 1002 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kaila

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk staff are rude bar people are the most terrible people & they give room keys to random people DO NOT STAY HERE AS A SINGLE FEMALE TRAVELING ALONE
Stayed 2 nights in Mar 2024
Response from TM, Guest Relations on Mar 28, 2024
Hello Kaila. Room keys are only assigned to guests booked in that room. We have an agent available at check-in 24/7 for any assistance. We appreciate your feedback.

2/10 Terrible

Melanie

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on Mar 28, 2024
Thank you for your rating, Melanie. We ask that guests let the staff know of any dissatisfaction during your stay, so we can address it and correct it, to improve your experience. We appreciate your feedback.

4/10 Poor

Alicia

Disliked: Amenities, property conditions & facilities
The hotel has no elevator so you have to walk up flights of stairs there isn’t anyone at the front desk or any service staff available when you need things like towels and or ice, so I just kept going behind a bargain it myself
Stayed 2 nights in Mar 2024
Response from TM, Guest Relations on Mar 19, 2024
Hello Alicia. We are a historic property that was originally built, unfortunately, without an elevator. Please accept our apologies for any inconvenience. We appreciate your feedback.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from TM, Guest Relations on Mar 19, 2024
Your top score makes our day, Cristina! We hope to host you again soon.

10/10 Excellent

Jessica

Traveled with group
Liked: Amenities
Very clean rooms! Staff was nice
Stayed 2 nights in Feb 2024
Response from TM, Guest Relations on Mar 6, 2024
Hi Jessica, thank you for an excellent review! Its wonderful to know that our staff provided great service and the accommodation was comfortable for you. We welcome the opportunity to host you again when you are back in Miami Beach.

4/10 Poor

Asia

Disliked: Cleanliness, amenities, property conditions & facilities
Pleasant staff but the property has serious mildew conditions that are dangerous to people’s health
Stayed 1 night in Feb 2024

10/10 Excellent

Ever

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on Feb 21, 2024
It was a pleasure to host you, Ever! Please come back and join us again soon.

4/10 Poor

Tiffany

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
We needed to switch rooms as the shower and tv were both not functioning properly. The second room shower and toilet were also not functioning properly. Just an inconvenience for my family stay.
Stayed 3 nights in Feb 2024
Response from TM, Guest Relations on Feb 21, 2024
Hello Tiffany, thank you for your review. We are disappointed to learn that you did not have a great stay. We will discuss this with our team, to offer a better experience moving forward. We welcome you to stay with us again where we can exceed your expectations.

6/10 Okay

Liset, Naples

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel was ok, nothing special… the bar at the entrance was nice, but there was no parking as advertised. Everything else was ok.
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on Feb 21, 2024
Hello Liset, thank you for your review. We are a historic Art Deco hotel, so we don’t have a garage or parking lot, which is extremely typical in Miami Beach and do not advertise otherwise. We appreciate your feedback and hope you will consider us again for a future stay.

10/10 Excellent

Sarai

Liked: Cleanliness, amenities
.
Stayed 3 nights in Feb 2024
Response from TM, Guest Relations on Feb 21, 2024
We appreciate your fantastic rating, Sarai! It would be our pleasure to host you again in the future.

10/10 Excellent

Ashley E

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this property. Clean and convenient. Housekeeping comes daily and leaves fresh towels each time.
Stayed 5 nights in Feb 2024
Response from TM, Guest Relations on Feb 21, 2024
Hi Ashley E, thank you for your terrific feedback! We were happy to have met our expectations the second time around and hope to host you again for a third stay.

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
To begin with there is no check in desk at the property.There is a bar in the main lobby that opens at 5pm and will remain open well past 2am if there are clients.I had to contact the hotel to request a room upgrade prior to the trip but it was not easy.If you call the main hotel Shelley no one answers the phone if you contact the hotel management group by phone they make you email them and it takes them more than 24 hours to respond.When I finally arrived for check in I got to my room on the first floor a few doors away from the bar and the room was stuffy and moist and had an odor of mold.The air conditioner was not working and just pushed around the bad air.Any time it would turn on there was little bugs flying in the room, I tried to give it a pass because we’re near the ocean but as the days progressed the moisture level and odor in the room increased.I woke up extremely congested every morning and essentially wet because of how damp it was in the room.On the 3rd night of the stay I requested a room change the hotel employee came into the room to make sure that the room indeed was as I had stated and before walking into the room she noticed and said oh yes I’ll put in a request for room change but there was nothing they could do for the night.The following morning we were changed to a room on the 3rd floor and it turned out that the hotel does not have any visible elevator access so we had to carry our bags up.Requesting refund they offered an insulting $100.
Stayed 5 nights in Feb 2024
Response from TM, Guest Relations on Feb 21, 2024
Hello Jessica. We are sorry for the inconvenience you experienced during your stay. It is our goal to provide only the highest level of customer service and accommodations for all of our guests who choose to stay with us and based on the details you provided in your message, we regret that we have fallen short of that goal. Your comments have been shared with the Managers, so they are aware of the areas that may need improvement and prevent this from happening again. We thank you for your time and hope you will stay with us again where we can surpass your expectations.

8/10 Good

Paige

Traveled with group
Good place to stay if you’re just looking for a place to pass out and shower right on South Beach around everything you need could walk to adjust about everywhere hotel did have a little musty smell to it but me and my friend stayed for a weekend for her birthday and we had a good time And it did suffice for what we needed a place to crash and a place to shower I’m from New York so to me, the hotel was average
Stayed 3 nights in Feb 2024
Response from TM, Guest Relations on Feb 21, 2024
Hi Paige, thank you for your great review! We are in the best location only minutes to the beach, Ocean Drive, nightlife, restaurants, cafes, and more. We're glad you and your friend enjoyed her Birthday weekend with us and we hope you will consider us again when you are back in Miami Beach.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very close to everything! The price you cannot beat. The shower was nice and steamy as well. Easy check in process!
Stayed 2 nights in Feb 2024
Response from TM, Guest Relations on Feb 13, 2024
Hi Lee, thank you for your terrific review! We are in the best location just steps to the beach , Ocean Drive, nightlife, and restaurants. We appreciate your feedback and welcome you to stay with us again soon.

10/10 Excellent

Lennon

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful hotel, very clean, surrounded by restaurants and shops and super close to the beach it was so amazing
Response from TM, Guest Relations on Feb 13, 2024
Hi Lennon, thank you for your wonderful review! We're happy to hear that you had a nice stay. It's rewarding when we receive such positive feedback. It was our pleasure to host you and we welcome you to stay with us again when you are back in Miami.

8/10 Good

Fabricio

Traveled with partner
Liked: Cleanliness, staff & service
I liked the price and the location
Stayed 2 nights in Jan 2024
Response from TM, Guest Relations on Feb 7, 2024
Hi Fabricio! We were happy to provide a great price in a great location. Please visit us again when you are back in Miami.

8/10 Good

Koen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, close to Ocean Drive with lots of restaurants and access to the beach. Quiet and clean, very friendly staff. The only negative is no luggage storage and early check out at 11am (I was able to extend by 1 hour without extra charge)
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Feb 7, 2024
Thanks for sharing your experience, Koen! We're glad you liked our friendly staff service and convenient location, just one block to the beach and the famous Ocean Drive. Our check-out time is 11 AM sharp. Our check-in and check-out times are in place to allow our team to properly prepare the rooms for our incoming guests. We welcome the opportunity to host you again soon.

8/10 Good

Ahmet Umit, istanbul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It could be improved
Stayed 1 night in Jan 2024
Response from DRS on Jan 22, 2024
Thank you for your comments, Ahmet!

10/10 Excellent

Harsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DRS on Jan 21, 2024
Dear Harsha, I appreciate your comments regarding your recent stay at the Hotel Shelley. I always enjoy hearing about the positive experiences my guests have at my hotel. I will make sure to share your comments with the rest of my team. Positive guest feedback, like yours, is always an encouragement to all my staff as I strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Kimberly

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
It’s great for a fly-by-night stay. It’s conveniently priced and is in a great location. You can walk to anywhere you want to be. We stayed on the 1st floor this time, I wouldn’t next time because of the music and the constant talking and bumping going on at the bar that can potentially go on until 2a-5a. We stayed on the 3rd floor the first time and all of that was not an issue. The rooms were kind of clean, but not pristine. I would stay again if it was for one night only.
Stayed 1 night in Jan 2024
Response from DRS on Jan 16, 2024
Dear Kimberly, I appreciate your comments regarding your recent stay at the Hotel Shelley. I always enjoy hearing about the positive experiences my guests have at my hotel. I will make sure to share your comments with the rest of my team. Positive guest feedback, like yours, is always an encouragement to all my staff as I strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

4/10 Poor

Travis

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The keycards to our room would not work even after multiple trips to get them reprogrammed, and you have to go downstairs and across the street to the Chesterfield in order to talk to an employee. The toilet in the unit was also not working when we tried to use it in the morning.
Stayed 1 night in Jan 2024
Response from DRS on Jan 16, 2024
Dear Travis,Thank you for taking the time to tell me about your experience at the Hotel Shelley. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Hotel Shelley, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.

6/10 Okay

keyuana

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It ok I would go there
Stayed 3 nights in Jan 2024
Response from DRS on Jan 16, 2024
Thank you for your comments, Keyuana!

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
There is not a front desk attendant at this property. You have to walk across the street to the partner hotel for information, beach towels etc. The bar was being renovated and opened our first night there - it’s a beautiful bar and the owner is wonderful - was the best part of our stay.
Stayed 4 nights in Dec 2023
Response from DRS on Jan 13, 2024
Dear Tammy, I appreciate your comments regarding your recent stay at the Hotel Shelley. I always enjoy hearing about the positive experiences my guests have at my hotel. I will make sure to share your comments with the rest of my team. Positive guest feedback, like yours, is always an encouragement to all my staff as I strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

2/10 Terrible

Lolita

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from TM, Guest Relations on Jan 10, 2024
We're disappointed to learn that you did not have a better stay Lolita. We hope you will consider us again.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location!!
Stayed 4 nights in Dec 2023
Response from DRS on Jan 13, 2024
Thank you for business Derek, Glad to hear you enjoyed your stay!

6/10 Okay

Lucinda

Traveled with family
Not a place to stay if you have respiratory issues
Hotel was an older hotel, if you have any allergies or respiratory issues you might want to reconsider. The air circulation is poor even with the air condition on. It does smell of mold. I’m sure due to the humidity but I struggle with respiratory issues and this was an issue for me. The plumbing is old and the hot water is not very hot. The beds are comfortable and it’s walking distance to the beach and many shops. No one is ever at the front desk until 11 PM.
Stayed 5 nights in Dec 2023
Response from DRs on Jan 13, 2024
Dear Lucinda,Thank you for letting us know about your recent experience with Hotel Shelley. I apologize if our services did not meet your expectations and appreciate you taking time to share your concerns.Our goal is to provide consistently reliable service and an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments will be used for coaching and training our employees.

2/10 Terrible

Cesarina

Disliked: Staff & service, amenities, property conditions & facilities
The room smell moldy, the bathroom had a sewage smell and not enough towels in the room.
Stayed 1 night in Dec 2023
Response from DRS on Jan 13, 2024
Gracias por su comentario Cesarina, lo voy a compartir con el Equipo!.

10/10 Excellent

Ricardo

Stayed 1 night in Dec 2023
Response from DRS on Jan 13, 2024
Thank you for business, will share with rest of the Team!

2/10 Terrible

Artie

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad and greedy hotel. Worst hotel in south beach. You can do better with any other hotel there. Staff and maids acted like they didnt get paid enough to care, floor behind bed had not been swept in weeks, staff acted bored and barely paid attention when I had a question, key cards did not work and staff kept thinking I was not swiping it correctly. But the worst thing was the additional charge of $85.50 when I arrived at the property which was totally out of nowhere and undisclosed on the orbitz listing. I am currently disputing the charge. I have never had this kind of additional charge, in south beach, or anywhere. AVOID
Response from DRS on Jan 16, 2024
Dear Artie,Thank you for taking the time to tell me about your experience at the Hotel Shelley. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Hotel Shelley, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.

2/10 Terrible

Juan

Disliked: Staff & service
No customer service at all! Stay away!!
Stayed 2 nights in Dec 2023
Response from DRS on Jan 16, 2024
Dear Juan,Thank you for taking the time to tell me about your experience at the Hotel Shelley. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Hotel Shelley, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.

4/10 Poor

William

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from DRS on Jan 16, 2024
Dear William,Thank you for taking the time to tell me about your experience at the Hotel Shelley. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Hotel Shelley, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.

2/10 Terrible

Jamillah

Traveled with family and small children, Traveled with family
Could not check in until 7 no rooms available. Gave me a room someone was booked in and in when I opened the door. , mosquitos in room bug biting me
Stayed 1 night in Dec 2023
Response from TM, Guest Relations on Dec 13, 2023
Hello Jamillah, I show that you checked in just after 3 PM and remained in the assigned room until your check out the following day. Thank you for your feedback.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Not the best choice
Check in across the street. Walked into Hotel Shelley, the bar area is storage for old junk. The former check in counter is additional storage. The whole hotel smells like a musty basement. The room was clean, but also smelled musty. The TV has 2 channels. Overall, the place has the look & feel of the worst motel in your town. If you would stay at the worst motel / hotel in your town, you’ll enjoy this place. If not, keep looking at others in the area.
Stayed 2 nights in Dec 2023
Response from TM, Guest Relations on Dec 13, 2023
We are sorry for the inconvenience you experienced during your stay. We appreciate your feedback, as it helps us to assess and make improvements for a better guest experience in the future.

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Check in was an hour late - chaotic. No staff at actual hotel - they were across the street. Pretty dirty common areas.
Stayed 1 night in Dec 2023
Response from TM, Guest Relations on Dec 13, 2023
Hello David, thank you for your review. Our apologies for the delayed check in, there may have been a system issue. Currently, check-in is across the street, at our sister hotel. Our housekeeping staff cleans the common areas regularly, but we will look into this further. We appreciate your feedback.

6/10 Okay

juanita

Traveled with family
Liked: Cleanliness, room comfort
It was comfortable, good location, offers daily happy hour with free drinks, charge of $50 for early check in even if only one hour before check in time, no elevator which sucks if you have luggage you have to carry up two to three flights of stairs. Overall good stay. Great location good value for area
Stayed 3 nights in Dec 2023
Response from TM, Guest Relations on Dec 13, 2023
Hello Juanita, thank you for your review. We're happy you had a comfortable stay in a great location only minutes to the beach and Ocean Drive. Unfortunately, we do not have an elevator. Our apologies for any inconvenience. We appreciate your feedback and hope you will consider us again.

10/10 Excellent

JESUS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ZEUS
BEUTIFUL
Stayed 4 nights in Dec 2023
Response from TM, Guest Relations on Dec 13, 2023
Thank you for joining us here in Miami Beach for a fun-filled visit. We look forward to hosting you again soon, Jesus!

6/10 Okay

Wai Yan Chu And Giovanni

Business traveler
Liked: Staff & service, property conditions & facilities
The property is in need of refreshing - the existing staff is definitely working hard they simply may need to hire more to keep up with a heavy occupied week. It was convenient and worked out well for me simply could have been cleaner - some dead bugs on the walls from previous occupants - hard wood floors are only being vacuumed and need to be wiped as well - if you wore white socks they would be filthy in no time.
Stayed 4 nights in Dec 2023
Response from DRS on Jan 16, 2024
Dear Wai Yan Chu and Giovanni,Thank you for taking the time to tell me about your experience at the Hotel Shelley. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Hotel Shelley, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.

2/10 Terrible

Hortencia, Alexandria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from TM, Guest Relations on Dec 13, 2023
We're sorry to learn that you didn't have a better stay, but hope you will consider us again where we can surpass your expectations Hortencia.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service
No internet
Stayed 2 nights in Dec 2023
Response from TM, Guest Relations on Dec 13, 2023
Hi Troy! Our WiFi usually works well, so please let the staff know next time, so we can look into it further. Our apologies for any inconvenience. We appreciate your feedback and hope to host you again for a future stay.

10/10 Excellent

walid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very good
Stayed 4 nights in Nov 2023
Response from TM, Guest Relations on Dec 5, 2023
Hi Walid, thank you for your awesome feedback! It’s great to hear that our staff took such good care of you. Please visit us again soon.

6/10 Okay

Shamgod

Liked: Staff & service
Disliked: Property conditions & facilities
Great location for all activities
Stayed 1 night in Dec 2023
Response from TM, Guest Relations on Dec 5, 2023
Hi Shamgood, thank you for your review. We are in the heart of South Beach, only minutes to the beach, Ocean Drive, restaurants, and activities. We hope to host you again soon.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE!
Terrible stay. Not sure if this room had bedbugs or not but my bf and I had lots of bug bites all over. The shower took over 30 minutes to heat up. Complained about it several times. The tv didn’t work and had ten stations and they were all fuzzy. The light switch was also missing . This hotel looked nothing like the pictures on the site. The service was also terrible. The man at the front desk had an attitude and didn’t do anything to help.
Stayed 4 nights in Nov 2023
Response from TM, Guest Relations on Dec 13, 2023
We appreciate your feedback. We do not have bed bugs at our property. We have weekly preventive maintenance, with documentation, and a thorough inspection process to comply with state and sanitation requirements for the safety of our guests and staff. We're disappointed your overall stay did not go well, but we appreciate all feedback.

8/10 Good

christopher

Business traveler
Liked: Amenities, property conditions & facilities
It’s was ggod
Stayed 3 nights in Nov 2023
Response from TM, Guest Relations on Dec 13, 2023
Hi Christopher, thank you for your awesome review! It's great to know that you had a good stay and we welcome you to visit again when you are back in Miami Beach.

4/10 Poor

Nans

Liked: Staff & service
Trop d'humidité, impossible d'aérer sa chambre...
Stayed 4 nights in Nov 2023
Response from TM, Guest Relations on Dec 5, 2023
Hello Nans, we appreciate your feedback.

4/10 Poor

Esther

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room key pad didn't work properly had to slide the card more then 20 times. Room was outdated nothing like the pictures at the website.
Stayed 1 night in Nov 2023
Response from DRS on Jan 16, 2024
Dear Esther,Thank you for taking the time to tell me about your experience at the Hotel Shelley. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Hotel Shelley, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.

10/10 Excellent

tarik

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from DRS on Jan 16, 2024
Thank you, Tarik!

8/10 Good

Sophie, Gainesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a luxurious hotel, but very clean and comfortable. I shaved 1 star from the review because we were not provided with bath towels (only face towels provided), there was no microwave in the room, no coffee making machine (these items are always provided in even cheaper hotels). Also, although I paid through Expedia with the reassurance that the price was all inclusive (taxes and fees as well), I was charged an additional $22 at check in.
Stayed 1 night in Nov 2023

8/10 Good

William

Stayed 4 nights in Nov 2023

10/10 Excellent

Lizardo R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

2/10 Terrible

Thomas

Disliked: Amenities, property conditions & facilities
DO NOT GIVE YOUR MONEY TO THE HOTEL SHELLEY! YOU WILL GET CHARGED FEES NO ONE TOLD YOU YOU WOULD HAVE TO PAY! Undisclosed "resort fees" $199.50 for a week. Orbitz did nothing to warn us of these resort fees and they did not defend our position when we complained. The TV channels were static, maybe 10 channels came in. The floor was infirm and uneven. We had to ask for toilet paper, towels, and ice across the street. The door lock didn't work most of the time, locking us out. No elevator in a 3-story "hotel". First cleaning was not until we had stayed for 3 days and they didn't even clean the bathroom. They made the bed. The bed was rickety and uncomfortable. The curtains were stained by something brown. Stay somewhere that discloses their fees. We've stayed in some cheap hotels and this was by far the worst. I'm sorry that I stayed at the Hotel Shelley.
Stayed 7 nights in Oct 2023
Response from TM, Guest Relations on Nov 7, 2023
Hello Thomas, thank you for your review. Resort fees are common in Miami Beach and our hotel charges a mandatory 25, plus tax, nightly resort fee. This should have been listed on your third party website with a breakdown of the price. We understand this was not the best start to your stay, but we appreciate all feedback.