My room had bed bugs and they offered to move us to a new room without offering to wash our clothes and make sure everything was safe for us to transfer to a new room without contaminating the new room we were moving to, they still charged us for one night of the room even though I ended up having to go to the doctor from the bites of the bed bugs all over my arms and back, the hospital bill was more expensive than my hotel stay and that is really unacceptable, I get really bad allergic reactions when I get bit by bugs