Exterior

Reviews of Hyatt Regency San Francisco Airport

4 out of 5
Hyatt Regency San Francisco Airport
1333 Bayshore Hwy, Burlingame, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 696 out of 1192 reviews" "
Rating 8 - Good. 266 out of 1192 reviews" "
Rating 6 - Okay. 121 out of 1192 reviews" "
Rating 4 - Poor. 54 out of 1192 reviews" "
Rating 2 - Terrible. 55 out of 1192 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jingshi

Traveled with family
Liked: Cleanliness
It is bare minimum for the luxury hotel. Some staff were not friendly.
Stayed 1 night in Apr 2024
Response from Rebecca on Apr 23, 2024
Hello Jingshi,Thank you for choosing Hyatt Regency San Francisco Airport for your recent stay. We are sorry to hear about he service you received from our team. We will share all this feedback with our management team so the issues can be addressed. We hope to welcome you back again.Warm regards,Rebecca

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John on Apr 24, 2024
Hello James,Thank you for giving our Hyatt Regency San Francisco Airport 5 stars. I am happy you liked our hotel. I hope you can stay again.Best Regards,John

10/10 Excellent

Jean Sebastien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is great here .
Stayed 1 night in Apr 2024
Response from Krista on Apr 23, 2024
Hello Jean Sebastien,Thank you for your wonderful 5 out of 5 rating of your stay with us here at the Hyatt Regency San Francisco Airport. We are happy to know that you enjoyed your stay with us and we hope to welcome you back as our guest again soon!Kind Regards, Krista

10/10 Excellent

Varinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. I had extra time so I walked down to Bayside park. Lots of run down and closed places nearby
Stayed 1 night in Apr 2024
Response from Laura on Apr 22, 2024
Dear Varinder, Thank you for taking the time share your feedback. We are happy to hear that you were comfortable during your stay with us. We hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 Excellent

Daved, Orlando

Business traveler
Great hotel and friendly staff! Thanks for an enjoyable evening
Stayed 1 night in Apr 2024
Response from Ana on Apr 23, 2024
Greetings Daved,Thank you for your feedback. We're pleased to hear that you enjoyed your stay and the service provided by our staff. We hope to see you again when you next visit Burlingame!

10/10 Excellent

Stasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice property and the staff is attentive. The beauty is also in the scenery. You can walk a trail along the San Francisco Bay and take in the serenity of it all. The food at the onsite restaurant is to die for! The Executive Chef Chad Huck cooked our Ribeye Steak to perfection and the Brisket Sandwich was simply superb. Breakfast was just as delightful. No need in leaving the property looking for food.I would suggest that bedding include another blanket. It was a bit chilly.
Stayed 1 night in Apr 2024
Response from Laura on Apr 22, 2024
Dear Stasha,Thank you for taking the time to share your feedback. We are happy to hear that your stay with us was enjoyable. We appreciate your suggestions on extra blankets, and our staff is always willing to accommodate any additional requests you may have. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had our flight canceled and had baggage forwarded so we moved in and were given toothpaste, toothbrushes and combs to help with overnight stay by very polite and professional staff!
Stayed 1 night in Apr 2024
Response from Angela S on Apr 22, 2024
Hello Larry! We appreciate your stay with us and are thankful that our staff was attentive to your needs and provided polite and professional service.We hope to welcome you back again soon! Best regards,Angela

8/10 Good

dvijesh

Stayed 1 night in Apr 2024
Response from Jamison on Apr 17, 2024
Hello dvijesh, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at Hyatt Regency San Francisco Airport!Best regards, Jamison

10/10 Excellent

Hazel, San Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ana on Apr 16, 2024
Greetings Hazel,We appreciate your rating! Thank you for staying with us while in Burlingame. We hope to welcome you back soon!

8/10 Good

Linda, Mills River

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a little tired but still excellent facilities. A tip: ask for a room close to the elevator, otherwise it can be a long walk
Stayed 1 night in Apr 2024
Response from Michelle T on Apr 12, 2024
Hello Linda, Thank you for your rating, and happy to hear that you enjoyed the facilities at the hotel, we hope to welcome you back soon.Best Regards,

10/10 Excellent

Marty

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Next time please advise or give option, if a room is so far from elevator. I have a Vascular condition and after a long long day of traveling, walking so far from elevator was exhausting.
Stayed 1 night in Apr 2024
Response from Tania on Apr 12, 2024
Hello Marty,Thank you for the feedback and 5-star rating. We are glad you enjoyed the property and your stay with us. We do apologize for the issues you encountered with the distance to your room during your stay with us. We value your insight and will forward your feedback to upper management. We hope to have the opportunity to welcome you back here at Hyatt Regency San Francisco Airport.Warm regards,Tania

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised that the bottled water was reserved at no cost for certain customers and were warm, not refrigerated.
Stayed 1 night in Apr 2024
Response from John on Apr 10, 2024
Hello Philip,Thank you for adding this review of Hyatt Regency San Francisco Airport and for rating us 5-stars. I hope you can stay with us again soon.Best Regards,John

10/10 Excellent

Josephine Directo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful hotel.
Stayed 2 nights in Apr 2024
Response from Laura on Apr 8, 2024
Dear Josephine Directo,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have pleasure of hosting you again soon. Best regards,

10/10 Excellent

Lucia

Traveled with partner
Liked: Amenities
We loved the hotel overall! Koodos to Gloria who checked us in!! She was super friendly and made us feel welcome!! Also, to Hector (Hispanic guy) at the bar!! Very friendly, served our drinks quickly! The rooms were nice and clean! It was super quiet at night!
Stayed 2 nights in Apr 2024
Response from Laura on Apr 7, 2024
Dear Lucia,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us and were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the opportunity to welcome you back soon. Best regards,

4/10 Poor

CLAUDE

Traveled with partner
Good lovation
Stayed 3 nights in Mar 2024
Response from Jamie on Apr 7, 2024
Dear Claude,Thank you for taking the time to leave a rating for our Hyatt Regency San Francisco Airport. While we are glad to hear that you found our hotel conveniently located, we regret to see that your experience did not meet your expectations. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Warm regards,Jamie

6/10 Okay

Ishaq

Traveled with partner
Liked: Cleanliness
i like the bed
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 5, 2024
Hello Ishaq, Thank you for your rating. Happy to hear that you enjoyed the bed. Thank you for staying with us and we hope to host you again.Kind regards,

6/10 Okay

Geobaldi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty far from everything, not walkable food and drinks very expensive.
Stayed 4 nights in Mar 2024
Response from Melinda on Apr 4, 2024
Dear Geobaldi,Thank you for taking the time to review our property. We have noted your concerns about the distance to everything and the cost of food and drinks and will forward your feedback to our management team. We hope to have the opportunity to welcome you back to Hyatt Regency San Francisco Airport again soon!Warm regards,Melinda

10/10 Excellent

Nik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Krista on Apr 3, 2024
Hello Nik, Thank you kindly for providing us with a wonderful 5 out of 5 rating for your stay here at the Hyatt Regency San Francisco Airport. We hope to welcome you back as our guest again!Kind Regards, Krista

10/10 Excellent

Toni B

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, on site dining and bar.
Stayed 2 nights in Mar 2024
Response from Krista on Apr 2, 2024
Hello Toni B,Thank you so very much for your outstanding 5 out of 5 rating. We are happy to hear that you enjoyed your stay with us, and that we were able to provide you with the convenience you were looking for while traveling. We hope to welcome you back as our guest in the future!Warm Regards, Krista

10/10 Excellent

Parmjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Krista on Apr 3, 2024
Hello Parmjit, Thank you kindly for your 5 out of 5 rating of your stay with us here at the Hyatt Regency San Francisco Airport. We are happy to see you enjoyed your stay and hope to welcome you back as our guest again soon!Warm Regards, Krista

10/10 Excellent

Heather

Stayed 2 nights in Mar 2024
Response from John on Apr 24, 2024
Hello Heather,Thank you posting this score for our Hyatt Regency San Francisco Airport. I am happy to see you enjoyed your stay. I hope to see you here again soon.Best Regards,John

8/10 Good

Mei

Liked: Cleanliness, staff & service
Big
Stayed 1 night in Mar 2024
Response from Tania on Apr 4, 2024
Hello Mei,Thank you for the rating, we look forward to having you as a guest with us again in the future.Warm regards,Tania

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jamie on Apr 3, 2024
Dear Heather,Thank you for taking the time to leave a rating for our Hyatt Regency San Francisco Airport! We were glad to see that you enjoyed your stay with us, and we hope to welcome you back as our guest for an even better stay experience in the future!Warm regards,Jamie

10/10 Excellent

Kandice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and very friendly staff
Stayed 1 night in Mar 2024
Response from Ana on Mar 28, 2024
Dear Kandice,We appreciate your feedback. We're glad you enjoyed the convenience of our location and the service provided by our staff. We hope to see you again the next time you visit Burlingame!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Mar 2024
Response from Jamie on Apr 3, 2024
Dear Lawrence,Thank you for your great 5/5 rating for our Hyatt Regency San Francisco Airport! It was a delight to see that you enjoyed your stay with us, and that our teams service helped contribute to an enjoyable stay. Thank you for staying with us, we hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 Excellent

Susan, Klamath Falls

Liked: Cleanliness, property conditions & facilities
Nice hotel. Convenient to airport. Shuttle service to airport included. Will continue to stay here for early flight departures.
Stayed 1 night in Mar 2024
Response from Laura on Mar 27, 2024
Dear Susan, Thank you so much for your patronage and for the 5-star rating. We love hearing that your stay with us was enjoyable and that our location was perfect for your travel needs. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Amarvir

Stayed 1 night in Mar 2024
Response from Jamison on Apr 17, 2024
Hello Amarvir, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at Hyatt Regency San Francisco Airport!Best regards, Jamison

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe. It was quiet even though I was near the ice machine. Food was good.
Stayed 1 night in Mar 2024
Response from Christi on Mar 25, 2024
Hello Dawn, thank you for taking time to share feedback on your recent stay at Hyatt Regency San Francisco Airport. I am so glad that the location was safe for you. I am happy that you enjoyed your food. We look forward to welcoming you back again soon. Best Regards, Christi

10/10 Excellent

Christa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Coming in hot from Hawaii late, bar open for dinner till midnight. excellent!!
Stayed 1 night in Mar 2024
Response from Laura on Mar 24, 2024
Dear Christa,Thank you so much for the your patronage and for the 5-star rating. We are delighted to hear that you had an excellent experience while staying with us. We hope to have the pleasure of welcoming you back soon. Best regards,

8/10 Good

Lei

Traveled with family
good location near to SFO, room style is old.
Stayed 1 night in Mar 2024
Response from Tieysha on Mar 28, 2024
Hello Lei,Thank you for your rating as well as your review. We are so overjoyed to know that you enjoyed our location. We are sorry to hear that our room decor didn't meet your expectations. We hope we will have the chance of welcoming you back to Hyatt Regency San Francisco Airport in the future.Best Wishes,

8/10 Good

Shonalee, Corcoran

Stayed 1 night in Mar 2024
Response from Jamison on Apr 11, 2024
Hello Shonalee, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at Hyatt Regency San Francisco Airport! Best regards,Jamison

10/10 Excellent

Scott, Newport Coast

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Jamison on Mar 21, 2024
Hello Scott,Thank you for the perfect rating as well as your review. We are so glad that our staff impacted your stay positively. We look forward to welcoming you back to Hyatt Regency San Francisco Airport!Best regards,Jamison

10/10 Excellent

Oscar

Stayed 1 night in Mar 2024
Response from Dacia on Mar 19, 2024
Hi Oscar, Thank you so much for your 5-star rating. We strive to provide each guest with a wonderful stay experience. We will look forward to welcoming you to Hyatt Regency San Francisco Airport again.Kind regards,

2/10 Terrible

Kalisha

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was not accommodating. I had to ask multiple times for them to bring me some silverware of all things. The people driving the shuttle from the airport drove it like it was a go-kart only making my jet lag and motion sickness from the plane worse. I let the staff know and they tried to placate me with coffee vouchers wich were only viable for generic coffee that I could have made in my room. The room had hair on the ceiling in the bathroom and a bug leg on the bed when I walked in. I didn’t have any business supplies in the room (notepads, pens, etc) and had to get a valet to grab some for me. I was told thet had a fresh water station only to discover I had to pay for it. I was the first staff member for a nonprofit in the area to stay at this location and we will not be booking any guests there in the future.
Stayed 4 nights in Mar 2024
Response from Brittney C, on Mar 18, 2024
Hello Kalisha,We are very sorry to learn of your experience. This not what we want our guest to expect when staying with us. Please reach out to us on our social media sites or chat function on our website. We would like the opportunity to properly address this. Thank you.

2/10 Terrible

Patty

Disliked: Staff & service, property conditions & facilities
The staff was super rude at check in and check out....and at check out same staff was like "you again ". The dinning is not mid friendly and no nearby food places. The room had lots of damage it was not nice!
Stayed 2 nights in Mar 2024
Response from Brittney C. on Mar 18, 2024
Hi Patty,Thank you for your review. We are sorry to hear of your experience. We would like to look into this further for you. Please reach out to us on our social media sites or chat functions on our website. Thank you.

10/10 Excellent

tamir

Stayed 1 night in Mar 2024
Response from Tania on Apr 6, 2024
Hello Tamir,Thank you for the 5-star rating, we hope to have the opportunity to welcome you back again here at Hyatt Regency San Francisco Airport.Warm regards,Tania

10/10 Excellent

Xochitl

Very nice
Stayed 1 night in Mar 2024
Response from Christi on Mar 15, 2024
Hello Xochitl, thank you for taking time to share feedback on your recent stay at Hyatt Regency San Francisco Airport. I am glad to hear that you enjoyed the stay. We look forward to welcoming you back again very soon. Best Regards, Christi

10/10 Excellent

DORIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tieysha on Mar 15, 2024
Hello Doris,Thank you for your 5 out of 5 rating. We are so pleased to know that you enjoyed your stay with us. We hope we will have the pleasure of welcoming you back to Hyatt Regency San Francisco Airport in the future.Best Wishes,

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only critique was there were not enough dining options to handle the big crowd of the Star Trek convention. Otherwise it was a beautiful, quiet, staff friendly and clean hotel.
Stayed 1 night in Mar 2024
Response from Krista on Mar 12, 2024
Hello Patricia, We appreciate the time you took to provide us with feedback of your stay with us. I am sorry to hear that the dining options we have to offer did not meet the needs of the large convention we were hosting. This feedback is very important and will be reviewed to accommodate future needs. We are pleased to hear overall you enjoyed your stay with us, and we hope to be able to welcome you back as our guest again in the future!Warm Regards, Krista

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to San Fran Int’l airport. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Krista on Mar 12, 2024
Hello Heather, thank you for taking the time to provide a wonderful 5/5 rating for us here at Hyatt Regency San Francisco Airport. We are so happy to know that our location was convenient for your travel needs and that you would recommend us to others. We hope to have you back as our guest again!Kind Regards,Krista

4/10 Poor

Franchesca

Disliked: Cleanliness, property conditions & facilities
Shower had hairs , very dirty and mold marks in the shower . Bath towels were not clean
Stayed 1 night in Mar 2024
Response from Laura on Mar 11, 2024
Dear Franchesca,Thank you for taking the time to share your feedback. We are sorry to hear of the issues you faced while staying with us and would like the opportunity to discuss this with you further. Please reach out to us on our social or channels for further assistance. We hope to hear from you soon. Best regards,

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dacia on Mar 12, 2024
Hi Doris,Thank you so much for your 5-star review. We are so happy that you had a great stay. We appreciate you taking to rate our hotel. We would love to welcome you to Hyatt Regency San Francisco again soon.Kind regards,

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Lindsey on Mar 12, 2024
Hello Justin,Thank you for taking the time to review our property. We hope you had a great experience. Would love to welcome you back in the future. Best Wishes,

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tania on Mar 10, 2024
Hello Kristi,Thank you for the 5-star rating. We are happy to know that you enjoyed your stay with us. We thank you for visiting Hyatt Regency San Francisco Airport. We hope to welcome you back again soon.Best wishes,Tania

8/10 Good

Sara

Liked: Staff & service
The hotel was safe and very convenient. The restaurant was nice except for the poor drainage i n the bath tub.
Stayed 1 night in Mar 2024
Response from Ana on Mar 8, 2024
Dear Sara,Thank you for providing insightful feedback. We appreciate you staying with us in Burlingame. We're glad you felt safe, enjoyed the restaurant, and found our hotel's location convenient. We will take note of your feedback on the drainage. If you would like to discuss this further, please contact us through our social or chat platforms. We hope to welcome you back soon!

6/10 Okay

Barbara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer service was horrible and very rude. Would not recommend and will not return either. Very disappointing.
Stayed 2 nights in Feb 2024
Response from Melinda on Mar 6, 2024
Dear Barbara,Thank you for taking the time to review our property. Please allow me to apologize for your disappointing experience at our hotel. Please reach out to us on our social media or chat channel to discuss your stay further. We hope to keep you as our valued guest and have the opportunity to welcome you back to Hyatt Regency San Francisco Airport again soon!Warm regards,Melinda

10/10 Excellent

Storay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay
Stayed 1 night in Mar 2024
Response from Jamie on Mar 3, 2024
Dear Storay,Thank you for your great review of our Hyatt Regency San Francisco Airport! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Close walk to the parking garage.
Stayed 1 night in Mar 2024
Response from Betsy on Mar 2, 2024
Hello Nancy,Thank you for your 5/5 feedback and rating. We are so happy to hear that your check in was easy. Thank you for staying with us. We look forward to welcoming you as our guest again soon. Warm Regards,

10/10 Excellent

Heather

Stayed 1 night in Feb 2024
Response from Melinda on Mar 22, 2024
Dear Heather,Thank you for taking the time to review our property. We are glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency San Francisco Airport again soon!Warm regards,Melinda

10/10 Excellent

Bhavesh

Stayed 4 nights in Jan 2024
Response from Dacia on Feb 27, 2024
Hi Bhavesh,We are so happy to learn you had a great stay. Thank you so much for your 5-star review. Hoping to welcome you to Hyatt Regency San Francisco Airport again. Kind regards,