Outdoor pool, sun loungers

Reviews of Jaz Makadi Saraya Resort - All inclusive

5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 57 out of 88 reviews" "
Rating 8 - Good. 20 out of 88 reviews" "
Rating 6 - Okay. 7 out of 88 reviews" "
Rating 4 - Poor. 1 out of 88 reviews" "
Rating 2 - Terrible. 3 out of 88 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Enas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the workers were wonderful and did everything to make my family and I very happy. And Elrahman and Talaat were very nice and helpful. I definitely recommend this place.
Response from Hotel team on Apr 30, 2023
Dear Enas Greetings from Jaz Makadi Saraya Resort Thank you for sharing your impressions and memories, we are pleased to learn of your superb holiday and we are grateful for your top hospitality marks and wish to welcome you very shortly.With warm regards,Hotel Management.

10/10 Excellent

Marsha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Hurghada
Absolutely love this resort!! Second time staying here and I highly recommend. The customer service is A+ from the entire team. They go out of there way to please you. Lots of great entertainment and buffet has great variety. Love their loyalty program of name plaques after 5 returned visits. Everything you need is in this village resort. Numerous pools, spa, playground, shopping, shisha cafe, bars and restaurants and I absolutely LOVE their commitment to the environment. The Makadi Water park is the best aqua park I have ever been too!! You must stay at this place!!
One of the many pools
Stayed 3 nights in Dec 2022
Response from Hotel team on Dec 23, 2022
Dear Marsha Thank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued feedback. We are extremely committed to deliver the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ramy

Stayed 7 nights in Sep 2022

2/10 Terrible

Georg

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
nothing i like in this Jaz, food not good at all. thanks
Stayed 5 nights in Jun 2022
Response from HOTEL Team on Jul 15, 2022
Dear Mr. George Greetings from Jaz Makadi Saraya Resort First of all thank you for reviewing our hotel , we are sorry that our hotel didn't meet your expectations , your review is being checked from our side to improve our service . We hope to see you once again in our hotel . Hotel team

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet break
Very nice staff. A nice variety of food. We stayed at the quiet pool and it was excellent.
Stayed 10 nights in May 2022
Response from MT on Jun 26, 2022
Dear Adam Thank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team

10/10 Excellent

Samuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Lovely beach. Lovely food and staff
Stayed 4 nights in Apr 2022
Response from Hotel Team on May 5, 2022
Dear Steven, Thank you very much for sharing your review with us and Expedia community, your review matters a lot to us & We hope to see you soon once again in our beautiful resort, Thank you once again from the entire team of Jaz Makadi Saraya Resort

8/10 Good

Akram, Cairo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great and the staff is very cooperative however, hotel management is totally uncooperative. Never try to approach the reception to solve a problem for you .. they are powerless and the general manager is not cooperative! If you decide to go there, you will enjoy staff hospitality but try to avoid contacting the front desk.
Stayed 4 nights in Sep 2020
Response from Hotel team on Sep 14, 2020
Dear Mr. Akram We thank very much for your kind review, We hope to see you soon again in our hotel , sorry for any inconveniences that could may happened to you

10/10 Excellent

Ammar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
See you soon
Everything was perfect. The only thing need to be fixed is the comfort of the bed.
Stayed 4 nights in Aug 2020
Response from Hotel team on Aug 10, 2020
Dear Ammar . Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel

10/10 Excellent

Moh.Amin, Beni-Suef

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel .. very kind & helpful staff especially John who guided me alot
Stayed 4 nights in Oct 2019
Response from Saraya Team on Dec 1, 2019
Dear Mr. Mohamed We thank you so much for your kind review , we hope to see you once again in our hotel Saraya Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Good space and staff very nice Nice variety of food
Stayed 2 nights in Apr 2019
Response from Hotel Team on Jun 10, 2019
Thank you for taking the time to review our property

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The Check in process was awesome, and informative... They did confuse is for German, and just kept giving us German language everything... That want a biggie.... Once we got to the room that's where the 5 stars started too droop...Air Conditioning barely cooled.... As long as you didn't move around... Shower pressure was not existent.... The way pool towels are done is not good... Your given 2 for your room to change out by leaving them in the room.. The additional towels by the pools, aren't cleaned fresh and are just cycled.... Lots of things that aren't inclusive dangled infront of you... This is a 2 star masquerading as a 5 star... Definitely focus audience is Russian and Eastern European tourists...
Stayed 3 nights in Apr 2019
Response from Hotel Team on Jun 10, 2019
Thank you for taking the time to review our property

8/10 Good

sameh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Res Team on Dec 4, 2018
Thank you for your review

10/10 Excellent

Munir, Bronx New Yorkers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very great
Stayed 4 nights in Aug 2018
Response from Hotel Team on Sep 5, 2018
Dear Value guest, Thank you so much for your review, looking forward welcoming you again at Jaz Makadi Saraya Resort

10/10 Excellent

yassin, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect in every way . Very Bad WIFI.
we stayed 8 nights in this hotel , I was pleasantly surprised to find out how efficient and helpful the staff were ,not to mention the cleanliness of the room and the grounds .the food was very good ,and the animation team were excellent especially with children . I can't fault it ,the only disappointment was the so called WIFI in the room ,if they can rectify that ,I would say it one of the most enjoyable hotel I have ever stayed in, and I have stayed in 5 star hotels in different parts of the world.
Stayed 8 nights in Jun 2018
Response from Hotel Team on Jul 4, 2018
Dear Our Guest Thanks for your review. Thanks, Hotel Team

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Great
Response from Hotel Team on May 14, 2018
Dear our Guest, Thanks for your review. Thanks.

10/10 Excellent

layla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best resort stay!!
Great atmosphere, lovely staff. Great choice of food, very safe and secure resort. Shopping onsight. Loads of children activities. Morgan freeman shop 44 great man who was very welcoming and gave excellent price for our shopping.
Response from Hotel Team on Apr 10, 2018
Dear our Guest, Thanks for your review. Thanks Hotel Team

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
A lot of improvement needed.
Could have had better food variety. The entertainment team had a day off on Thursday so the kids were bored, why not stagger the days off? The reception at checking in was aweful, did not explain anything at all. Check out was even worse as they would not let my transfer car into the complex, told to get a mini-bus which goes to te waterpark. When we were walking away Mustapha called us back outside and phoned security to let the car in. Communication was generally poor. Towels at the pool side were re-used as well as in the waterpark, my friend was given a wet one! Got a dodgy stomach when I ate at the beach. On a side note the airport toilets are dirty, no toilet paper, take your own. Take snacks too as the food is over priced.
Stayed 7 nights in Dec 2017
Response from Hossam on Feb 2, 2018
Dear guest, Thank you for sharing your review of your recent experience with us. I am delighted to see that your Family felt pampered during the stay and we were able to exceed your expectations I will be sure to share your excellent comments with the team. In particular it thrills me to learn that you felt you were treated well during your time with us and that you received very attentive service from every single member of staff in the hotel. We pride ourselves on our personal service along with genuine interest and care for our guests. We look forward to welcoming you back to The Jaz Makadi Saraya Resort and hope that your return is already right around the corner. Best wishes, Hotel Team

8/10 Good

Ace, Bedford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt very safe and staff are friendly
Egypt have really upped their game on security and the airport security is also as good as anywhere. Great resort beach or pool. Special thanks to the guy who cleaned our room 5301 every day and every day made an animal out of a towel & flower petals.
Stayed 7 nights in Oct 2017
Response from RES DEPT on Nov 11, 2017
Thank you so much for your review

10/10 Excellent

Motahar, Rochester, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice. Great Staff.
I don't usually review hotels unless I am very pleased or very disappointed. This time I am definitely pleased. The hotel is very nice (it is in a complex of 13 total hotels). The rooms were clean, spacious and fresh. We enjoyed the beach and the pool and felt that the temperature was just perfect (first half of September). The food was tasty and the hotel staff was amazing - very professional and helpful and they tried very hard to make us feel welcomed. We will definitely be back if we have the chance to visit Hurghada again.
Stayed 2 nights in Sep 2017
Response from RES DEPT on Nov 11, 2017
Thank you so much for your review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and comfortable stay at Jaz Makadi Saraya. It was a wonderful, all inclusive experience where I didn't have to worry about anything and was able to relax really well.
Stayed 5 nights in Aug 2017
Response from RES DEPT on Sep 16, 2017
Thank you for your review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in hurghada by all means
First excellent rooms and very friendly stuff every where .. hotel location is very good and i loved the animation team which was wonderful really i will be back very soon

10/10 Excellent

Dalia, egypt, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
I enjoyed my vacation at jaz makadi saraya It's very much family oriented People are lovely, Friendly and helpful Food is very delecoius They managed to provide exeexcellent service during high season which is not easy Surely I will consider it in my next vacation

8/10 Good

Hossam, Egypt minia

Liked: Cleanliness, staff & service
Disliked: Room comfort
nice place
good

10/10 Excellent

Amr, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family vacation
It was great stay and vaca all hotel staff were always smiling and work hardly to solve any issue check in was easy and I did early check in they all very nice

10/10 Excellent

Hayat, Egypt cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely vacation in the paradice
It was amazing vacation. I love it the staff are friendly helpful the animation team are lovely they let you feel at home you have to go there andtry this hotel

8/10 Good

Michael

Liked: Cleanliness, room comfort
JAZ Saraya
friendly hotel staff, the meals not as usual , cleanliness of the hotel, well-groomed territory, nice beach, staff is always ready to help, discreet services, well-conducted service, room cleaning was excellent. It is a great hotel for holidays!

8/10 Good

Rafik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Shaker, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service
Great except meals

10/10 Excellent

Ghada, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Nice and lovely

10/10 Excellent

Andrea davies, Hurghada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iberotel makadi saraya
It was our second visit to makadi saraya , and it did not disappoint at all . The the hotel is superb , very clean and has lovely well cared for gardens . The rooms are suites with kitchens , tea& coffee making facilities , microwave , small cooker . The food was also very good , something to eat even for the priciest eaters. The staff at the resort are superb , very pleasant and well mannered. I would stay again , no problem . Well done makadi saraya, :))

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

moeali

Liked: Cleanliness, staff & service, room comfort
perfect holiday
Actually this s the second time on this hotel , I liked the place where there s a lot of things to do everywhere in the place . Food is not an issue as of high quality with much variety for everyone.

10/10 Excellent

Ramy, cairo,egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

weam

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

michael, egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels I have every stayed in and all the stuff were more than helpful..

10/10 Excellent

ziena, cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
real nice for families with young kids
this is our third visit to makadi saraya.it is clean nice fun hotel very kids friendly.recommended

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice trip
Hello, We stayed 4 nights there. I like the customer orientation and dedication. Everyone is smiling and eager to help. The animation is good but they need to make more variety with the food.

6/10 Okay

Verified traveler

8/10 Good

Wal, Saudi Arabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's really nice one
This hotel is great in everything. Situation, People working there, Animation team. I strongly recommend it for other.

10/10 Excellent

Rene Oliver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal. Alles sehr sauber. Große Auswahl am Buffet zu allen Mahlzeiten.
Stayed 3 nights in Mar 2024
Response from Hotel team on Mar 28, 2024
Dear Mr. Rene . Good day from Jaz Makadi Saraya Resort Thank you very much for sharing your review with us and hotels.com community, your review matters a lot to us which is highly considered from our side . We hope to see you soon once again in our beautiful resort, Thank you once again from the entire team of our family hotel Jaz Makadi Saraya Resort.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2023
Response from Hotel team on Feb 27, 2024
Dear Mr. Michael . Good day from Jaz Makadi Saraya Resort Thank you very much for sharing your review with us and hotels.com community, your review matters a lot to us which is highly considered from our side . We hope to see you soon once again in our beautiful resort, Thank you once again from the entire team of our family hotel Jaz Makadi Saraya Resort.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Hotel team on Nov 19, 2023
Dear Mr. Michael . Good day from Jaz Makadi Saraya Resort Thank you very much for sharing your review with us and hotels.com community, your review matters a lot to us which is highly considered from our side . We hope to see you soon once again in our beautiful resort, Thank you once again from the entire team of our family hotel Jaz Makadi Saraya Resort.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2023
Response from Hotel team on Oct 28, 2023
Dear Mr. Alexander . Good day from Jaz Makadi Saraya Resort Thank you very much for sharing your review with us and hotels.com community, your review matters a lot to us which is highly considered from our side . We hope to see you soon once again in our beautiful resort, Thank you once again from the entire team of our family hotel Jaz Makadi Saraya Resort.

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recommander
Tres bel hôtel, d’une propreté irréprochable et avec un grand sens du service. A cinq minutes de marche de la plage. Avec le all inclusive, on a accès à un repas dans un des 4 restaurants du site. Plutôt sympa. Le all inclusive en général est pas mal, beaucoup de choix et c’est bon. Les cocktails ne sont pas fameux mais ca passe
Stayed 5 nights in Jun 2023
Response from Hotel Team on Jun 20, 2023
Dear Ms.Sohpie. Good day from Jaz Makadi Saraya Resort Thank you very much for sharing your review with us and hotels.com community, your review matters a lot to us which is highly considered from our side . We hope to see you soon once again in our beautiful resort, Thank you once again from the entire team of our family hotel Jaz Makadi Saraya Resort.

10/10 Excellent

Daryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and staff. The rooms are spacious but in need of renovation. The quality of the buffet is excellent. The all inclusive drinks are great the kids loved the large selection of mocktails. The location is nice just a few minutes walk to the beach and the inclusion of trips to the waterpark was appreciated by the kids. I also liked the fact I could get a real cappuccino from the pool bar. The a la carte restaurants are fantastic but restricted to one visit per week. Further visits are charged and with a family are really expensive. This is a shame - it would be better to offer packages with more a la carte dining. Buffet for a week with three kids is not great.
Response from Hotel team on Feb 27, 2023
Dear Mr. Daryl Thank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued feedback. We are extremely committed to deliver the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from HOTEL Team on Dec 2, 2022
Dear DanielThank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued feedback. We are extremely committed to deliver the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team

10/10 Excellent

Pertti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022
Response from Hotel team on Nov 17, 2022
Dear Pertti Thank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued feedback. We are extremely committed to deliver the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team

10/10 Excellent

asmaa emam

Stayed 7 nights in Jul 2022
Response from Hotel team on Oct 10, 2022
Dear Asmaa Thank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team

10/10 Excellent

Edoardo Di, Villa Oliveti di Rosciano

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ho girato tutto il mondo ma questo posto mi ha davvero colpito. Il Resort è davvero stupendo, molto curato, con tanto verde ben tenuto. Il personale è stupendo ed anche l'animazione con cui abbiamo fatto amicizia è stato grandioso. Il mangiare è abbondante e ottimo. Da tornarci sicuramente!
Stayed 14 nights in Jul 2022
Response from HOTEL Team on Aug 9, 2022
Dear Edoardo Thank you for choosing Jaz Makadi Saraya to spend your holiday. We would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are extremely pleased that you enjoyed your visit here with us. It would be our pleasure to welcome you back again soon. With best regards, Your Jaz Makadi Saraya Team