Cher hôte,Merci pour ce retour.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Nous espérons avoir le plaisir de vous accueillir à nouveau pour un meilleur séjour.Bien à vous,Serge Rouelle, Hotel Manager

Dear Linda,Thank you for taking the time to share your feedback with us.We appreciate your kind words about your room's cleanliness, hotel condition, and service. We strive to provide a comfortable stay for our guests, and we're glad that you found our rooms clean and well-maintained.We understand your concerns about the location and the distance from the city centre. Our hotel is indeed located 8 kilometres away from Luxembourg City centre, which allows for a more peaceful environment. We apologize for any inconvenience this may have caused you. Regarding the transportation cost, there are public transport options available nearby, such as the train station and bus station, which can be more cost-effective. We're sorry to hear about the issues you encountered with the bathroom and lighting. Your feedback is valuable, and we will consider it for future improvements. As for the breakfast, we offer an Express breakfast option at 4.50, which includes coffee and a croissant, as an alternative to the buffet breakfast.We hope to have the opportunity to welcome you back in the future for a more satisfying stay. Kind regards,Serge Rouelle, Hotel Manager

Dear Boris,Thank you for taking the time to share your experience with us.We are glad to hear that you found our hotel in good condition and appreciated the cleanliness of your room, as well as the provided amenities. Our team works hard to maintain a high standard of service and comfort for our guests.We apologize for any inconvenience caused by the lack of public transportation. Our hotel is located 1 km from Bettembourg Gare train station and Livange bus station, which may not be as close as some guests would prefer. However, we are conveniently situated near the A3 highway and offer free public parking for those traveling by car. We hope this information is helpful for your future visits.We look forward to welcoming you back to our hotel in the future. Kind regards,Serge Rouelle, Hotel Manager

Dear Saban,Thank you for taking the time to share your experience with us.We are glad to hear that you found our room cleanliness and amenities satisfactory. Our team works hard to maintain a high standard of cleanliness and provide all the necessary amenities for a comfortable stay.However, we apologize for the inconvenience you faced at the reception. Our front desk team is available 24 hours a day, and we strive to provide prompt and professional service. We will address your concerns with our team to ensure that such situations do not occur in the future. We appreciate your feedback as it helps us improve our services.We hope to have the opportunity to welcome you back for a better experience. Kind regards,Serge Rouelle, Hotel Manager

Estimado Jason,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel.Fue un placer recibirle, sin embargo, lamentamos saber que no cumplimos con sus expectativas en cuanto a la limpieza de la habitación y la comodidad. Agradecemos sus comentarios y nos esforzamos por mejorar continuamente nuestros servicios. Nuestro equipo de limpieza trabaja todos los días para mantener nuestras habitaciones en buen estado y nos disculpamos si no fue el caso durante su estancia. En cuanto a la condición del hotel, estamos planeando una renovación en el futuro cercano para mejorar nuestras instalaciones y brindar una experiencia aún mejor a nuestros huéspedes. Nos complace saber que nuestro servicio al cliente fue satisfactorio y que nuestro personal pudo asistirlo durante su estancia. Nuestro equipo habla varios idiomas, incluidos francés, alemán e inglés, para brindar la mejor atención posible a nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia más satisfactoria. Atentamente,Serge Rouelle, Hotel Manager

Dear William,Thank you for this positive review.We are delighted to hear that you found our hotel to be nice and appreciated its proximity to Bettembourg. It's great to know that you were able to take advantage of the free public transportation to Luxembourg City. We are also pleased that you were satisfied with the cleanliness, hotel condition, and service during your stay. Your kind words regarding our room amenities are much appreciated as well.We hope to welcome you back in the future.Best wishes,

Dear Kent,Thank you for rating your recent stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to the pleasure of seeing you again in the future. Kind regards,Serge Rouelle, Hotel Manager

Dear Kent,Please accept our sincere thanks for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you again.Best regards,Serge Rouelle, Hotel Manager

Dear William,Thank you for taking the time to review your stay.We understand that from time to time things do need to be replaced and refurbished and so do carry out maintenance whenever necessary. We have, nevertheless, taken note of your comment for future improvements. We also do try to keep our prices as competitive as possible but special events, occupancy, and even the time of the year may cause them to fluctuate.We hope that you will return on a future occasion. Best regards,Serge Rouelle, Hotel Manager

Dear Gerard,Thank you for this positive review.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to welcoming you back in the future.Kind regards,Serge Rouelle, Hotel Manager

Dear Guest,Thank you for this review about your recent stay.We are sorry to hear that your stay did not entirely meet your expectation and that our location wasn't as convenient as you hoped. However, don't hesitate to let us know if you need help with anything during your stay as we are always happy to suggest the best routes to get to your desired destination.We hope to welcome you back in the future. Best regards,Serge Rouelle, Hotel Manager

Dear Jonathan,We would like to thank you for rating your recent stay.We are sorry we fell short of meeting your expectations and would certainly like to learn more about your experience.We hope to welcome you back for an improved experience.Best wishes,Serge Rouelle, Hotel Manager

Dear David,Thank you for this positive rating.We are happy we were able to cater to all your needs.Thank you again.We look forward to welcoming you back. Best regards,Serge Rouelle, Hotel Manager

Dear Shan, Thank you for sharing your review. Our team is so glad that you had a pleasant stay with us, and we really appreciate your kind words about our courteous and professional service. We look forward to welcoming you back. Merci, Serge Rouelle, Hotel Manager

Dear Guest, Many thanks for your review. We are delighted to know you chose to stay with us on this occasion, please do not hesitate to let us know of any concerns you may have had at the time, our team would have been more than happy to assist in finding a solution. The whole team hopes to welcome you back again soon. With very best wishes, Serge Rouelle, Hotel Manager

Dear Julie, Thank you for letting us know how you rated your recent stay. We are glad we met your expectations. We would certainly like to learn more about that in a private message. We look forward to welcoming you again. Best regards, Serge Rouelle, Hotel Manager

Dear Paula, It was a pleasure to receive this great review. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you back! Best wishes, Serge Rouelle, Hotel Manager

Dear Guest, We thank you for taking the time to provide us with your feedback. We are pleased that overall, your stay was enjoyable. Please do let us know of any issues during your stay, our team would be happy to provide you with any additional items. As our parking is public, unfortunately, sometimes there might not be any free spaces; however, if informed our team will do their best to find a solution and if necessary authorise the use of disabled parking when available. We hope to welcome you back. Best wishes, Serge Rouelle, Hotel Manager

Dear Said, Thanks for your rating of our hotel. We're sorry your experience hasn't been fully satisfying. We would welcome your suggestions on how we could have improved your experience. We hope to have the pleasure of seeing you again in the future. Kind regards, Serge Rouelle, Hotel Manager

Dear Louise, Thank you for taking the time to share your review. We are delighted to hear that you appreciated our high standards and parking facilities. Your comments have been noted; we are always grateful for feedback from our guests as this assists us in highlighting areas for improvements in our services. We look forward to seeing you again on a future occasion. Best regards, Serge Rouelle, Hotel Manager

Dear Julie, Thanks for taking the time to review your stay at our hotel. It is always a pleasure to welcome a returning guest and we are delighted to hear that you enjoyed another great experience. We are glad that our strategic location was ideal for you. However, we have duly noted your feedback concerning the parking. It would be a pleasure to have you return on a future occasion. Best regards, Serge Rouelle, Hotel Manager

Dear Sebastian, We would like to thank you for sending us your rating. We are sorry your stay was not to your liking. We would appreciate more information on how we could improve. We look forward to welcoming you back. Best regards, Serge Rouelle, Hotel Manager

Dear James, Thank you for taking the time to share your feedback. We would like to believe we provide well-equipped rooms in a convenient location for a competitive price and regret you were not completely satisfied in this regard. Rest assured that we have noted your remarks. The feedback of our guests is very important as we aim to improve with each and every stay. We hope to provide you with a better stay in the future. Kind regards, Sabine Lempp, Directrice

Dear Tom, Thank you for taking the time to share your feedback. We regret that you were not entirely pleased with our facilities. Your satisfaction and comfort is very important to us, so please rest assured that we have duly noted your feedback and will use this as we aim to constantly improve. Despite this, we do hope to provide you with a better stay in the future. Kind regards, Sabine Lempp, Directrice

Dear Alan, Thank you for taking the time to share your feedback. We are grateful to you for mentioning our convenient location. We however regret that your time with us was not completely satisfying. As we do offer rooms of different categories, we ask that that guests make us aware of their preferences so that we may find a room which perfectly suits their requirements, depending on availability. Also, while we regret that our free-of-charge parking was not completely to your liking, we have noted your comments. We do try our best to cater to a wide variety of tastes and so regret that our delicious food items were not to your complete satisfaction. We welcome any suggestions which you may have on your next visit. Our team hopes to be able to welcome you again. Kind regards, Sabine Lempp, Directrice