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Reviews of Knights Inn Longview

2 out of 5
Knights Inn Longview
3103 Estes Pkwy, Longview, TX

Reviews

7.2

Good

Rating 10 - Excellent. 49 out of 193 reviews" "
Rating 8 - Good. 73 out of 193 reviews" "
Rating 6 - Okay. 33 out of 193 reviews" "
Rating 4 - Poor. 20 out of 193 reviews" "
Rating 2 - Terrible. 18 out of 193 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Fernando

Nice
Stayed 1 night in Feb 2024

6/10 Okay

Jim

Stayed 1 night in Sep 2023

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jstin on Sep 6, 2023
Adolfo Thank you so much for the 5-star review.We're thrilled to hear that you had a great experience with us. We appreciate your support.

2/10 Terrible

Tara

Traveled with partner
Disliked: Cleanliness, staff & service
I had to put a $50 deposit down and then I was told that I would get it back after I checked out I checked out and never received my $50 back when I went back to check in this time the owner tried to tell me that he gave me my $50 back and then wanted to charge me $100 for the deposit.
Stayed 2 nights in Mar 2023

4/10 Poor

Kay

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were a bit outdated, but clean and fine. The main problem we had with this place is there was no breakfast though it is advertised on the website, and there was a significant additional fee for our children which was also not listed on the website. Combined together it felt a bit deceptive.
Stayed 1 night in Jun 2022
Response from Knights inn Staff on Jul 7, 2022
After reading your review, we're disappointed to learn that we fell short of your expectations. We are glad that you found are room clean and fine. In the meantime, we'll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.

2/10 Terrible

Navin

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Dominique at the front desk was not friendly. Housekeeping never makes the bed and don't replenish coffee bag and cups. Ice machine does not work. Room fridge and lamp did not work but Dominique didn't care to leave a note for the owner/manager after I complained about these. I left a note for the owner with Pauline expressing my concerns but he never contacted me. This was my 4th stay at this place and I thought the owner would at least call me out of professional courtesy but I guess my business is not important.
Stayed 3 nights in May 2022
Response from Guest Relations on Jun 15, 2022
Dear Navin, Thank you so much for sharing your thoughts about your most recent stay. We apologize that our staff failed to address the issues you were having with your room. Rest assured your experience will be discussed with our front desk and maintenance teams. We appreciate your repeat business, and we hope you'll choose to stay with us once more.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was quite lovely and very comfortable.
Stayed 1 night in Dec 2021

2/10 Terrible

Alexis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Front Desk on Dec 26, 2021
Thank you for staying with us. Have a great day,

6/10 Okay

Kelly

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Rough night at Knight’s Inn
This was just an overnight stop to sleep so we didn’t want to spend very much. Especially since it was already 1:am. Our check in guy was super nice. But the room was hot and smelly. The ceiling had stains and overall it was just too rough of a property to sleep peacefully. Around 4:am someone was playing their music so loud in the parking lot that it woke me up. I was grateful it was just my husband and I. This is most certainly not a place I would stay with children.
Stayed 1 night in Jul 2021

8/10 Good

Matt

Business traveler
Liked: Cleanliness, staff & service, room comfort
Time machine
It was very outdated
Stayed 1 night in Jul 2021

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Longview on a budget
It was a decent stay overall. You get what you pay for. Plus-The room we stayed in was huge, felt more like an apartment than a hotel room. Nothing special, just a clean room and the bed was a bit uncomfortable, a tad too much on the firm side for us. No breakfast of any kind. We’d probably stay there again though considering the price for the area.
Stayed 1 night in Jun 2021
Response from The Knights Inn Team on Jun 22, 2021
Thank you Mr. Matthew for taking the time to take our survey. We strive to make our guests feel comfortable. We look forward to have you stay with us again.. The Knights Inn Team

8/10 Good

Yesica

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2021
Response from G manager on Apr 19, 2021
Thank you Yesica for staying with us and taking the time to respond to our survey. We are extremely happy that your stay was enjoyable and look forward to your next visit.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the fact that they had no ice machine. I did like the attention of the staff.
Stayed 3 nights in Mar 2021
Response from Knights Inn Team on Mar 26, 2021
Thank you for your recent stay at our hotel. We would like to apologize for not giving you the location of the ice machine, but we are extremely happy that our staff met your expectations. We also appreciate the time you took in responding to the survey. We look forward to your next stay.

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken and dirty
Dingy place. Was promised breakfast on hotels.com but no breakfast. Holes in sheets. Coffee maker with no coffee pot. Bathroom sink wouldn’t drain. Dirty baseboards and filthy kitchen sink. Cabinets broken. Broken curtains. The only things we enjoyed were the two room setup and the rooster crowing in the morning. For $82, I expected at least a clean room.
Stayed 1 night in Mar 2021
Response from G manager on Mar 23, 2021
I apologize that you did'nt enjoy your stay with us.Our goal is to go far and beyond for our guest. As for breakfast we closed that to our guest for the safety of our guest and staff due to the covid pandemic. We have addressed your complaints to the staff and those problems have been resolved and we look forward to your next stay in hopes that it would be more pleasant and thank you for bringing these issues to our attention.

10/10 Excellent

RonJames

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Knights Inn on Mar 2, 2021
Thank you for staying with us Ron.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Rooms are big and so is the greed.
I booked through the app for a King Suite. Once I got there, owner said I was booked for a regular king room upstairs as that's where the reserved rooms are. I explained I cannot have an upstairs room as I use a walker and paid for kind suite. He said it's based on availability and I got a good deal with what I paid. He said for an extra $10 a night I could upgrade, and upon arrival found out there is a $50 security deposit. Due to the snow storm moving in, I went ahead and paid for the upgrade. While the room was pretty comfortable, the satellite reception was horrible and barely watched anything during my 5 day stay. The free WiFi was just as horrible. Verizon signal wasn't that great there either. The room and female desk receptionist, who was really kind, are the only saving graces for this place.
Stayed 4 nights in Feb 2021
Response from Knights Inn on Feb 19, 2021
Dear Anonymous we appreciate your feedback Glad that you enjoyed the suite for extra $10.00 a day.We do apologize for any inconvenience you might have encountered during your stay. Yes there is an extra cost for upgrading to a larger suite and all rooms require an incidental deposit. Thank you for your understanding. The Knights Inn Team

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away!
When I arrived to check in, I was asked for an additional $50. When I refused, I was turned away by the property. I’m still fighting to get my money back for the stay. Additionally, the parking was all behind the building and not lit. It would have been scary to be back there like that with three small children. I feel like they must have friends/family doing reviews for them because I don’t see any other way they would have the reviews they do.
Stayed 1 night in Jan 2021
Response from General Manager on Jan 14, 2021
Thank you for your feedback. We're sorry to hear that check-in was not a smooth process for you and that the deposit was a surprise to you. At this time, this USD 50 fee is listed under the mandatory fees section of our Hotels.com page so that our guests are not caught unaware. Regarding your refund, please know that you will need to go through Hotels.com as we have limited control over reservations made through third-party sites. We apologize for this inconvenience and will keep your thoughts regarding the parking lot in mind as we continue to improve. We wish you safe travels on the road ahead.

4/10 Poor

Kyle

Disliked: Property conditions & facilities
80's vibe
First room after check in toilet wasn't working, had to remove the lid to get it to flush. Ceiling tiles sinking, vent falling out, musty smell. No breakfast even though it said they had it. Blamed it on covid but the last 2 hotels had breakfast. Front desk guy was nice.
Stayed 1 night in Jan 2021
Response from General Manager on Jan 7, 2021
Dear Kyle, We strive to help every guest have a fantastic stay, so we're very sorry that you had concerns regarding the condition of your room. However, it's wonderful to hear that our team provided friendly service throughout your visit. Rest assured, we will discuss your constructive insights and seize any opportunities for improvement. We ask that you give us another chance to change your perceptions with a stay that is nothing short of stellar.

6/10 Okay

KIMBERLY

Traveled with family
Disliked: Staff & service, property conditions & facilities
It was ok for a quick stop over
The guy that checked me in tried to charge me an extra $10 because there was 3 of us but I told him I wasn’t going to pay that because I booked through hotels.com for 3 people After showing him my confirmation he realized that I did in fact book for 3 people Other than that our stay was ok. You get what you pay for and the price was right for the condition of the property
Stayed 1 night in Dec 2020
Response from Knights Inn Team on Dec 29, 2020
Thank you for staying with us and appreciate the feedback.

8/10 Good

Donkey, Missouri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good .at first i was a bit cocren but i am not going to complain .all good had a great time in tx
Stayed 3 nights in Dec 2020
Response from The Knights Inn Team on Dec 18, 2020
Dear Donkey, Thank you for choosing Knights Inn Longview for your stay here in Texas ! So glad you had a great time ! Our hope is that we may address any concerns you may have during your stay so we may continue to improve for your stay in the future .

8/10 Good

Shelley

Traveled with family
Liked: Cleanliness, staff & service, room comfort
What's with the $50 refundable incidentals deposit
The desk clerk was very friendly. The room was in decent condition for it being an older hotel. I will say it was a quiet place to stay and I wasn't disturbed by lots of outside noises. It was roomy enough and the beds were reasonably comfortable. The only thing I found strange as it's the only hotel I've been to that does it... they charge for the room and then ask for a $50 incidentals refundable deposit fee.
Stayed 1 night in Nov 2020
Response from The Knights Inn Team on Dec 16, 2020
Dear Shelley, Thank you so much for your recent stay with us here at Knights Inn ! So glad you enjoyed your stay and hope to see you in the future. Thank you also for understanding our policy on the refundable deposit, as it is our insurance here to keep our rooms in the quality condition that meets our guests standards.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Very clean, great price nice stay
Stayed 1 night in Nov 2020
Response from The Knights Inn Team on Dec 16, 2020
Dear Jan, We are delighted to know that Knights Inn Longview met all your hotel needs ! Our staff here thanks you for taking the time to rate us so that we may continue to strive for excellence. We look forward to seeing you in the future .

6/10 Okay

Glenn

Liked: Staff & service, room comfort
Room was clean but old. We were told we had an updated room however it didn't appear updated to us.
Stayed 1 night in Nov 2020
Response from The Knights Inn Team on Dec 16, 2020
Dear Glen, Thank you so much for choosing Knights Inn as your choice hotel ! We will continue to strive on improvements here to better accommodate your stay in the future.

8/10 Good

marita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place for a short stay
Decent property for a short stay. Easy access to interstate, comfortable bed and quiet. I had a good night's rest. Good value for your money
Stayed 1 night in Oct 2020
Response from The Knights Team on Oct 23, 2020
The Knights Team is committed to ensuring our guest the best experience possible. We hope to see you soon .

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little older hotel but well-maintained.
Stayed 2 nights in Oct 2020
Response from The Knights 'Team on Oct 23, 2020
Thank you for your feedback . We have hard working staff that strives to and keeps our hotel well maintained. We are working on the updating. See you soon.

10/10 Excellent

Gerardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good business trip good room
Stayed 8 nights in Oct 2020
Response from THE KNIGHTS TEAM on Oct 14, 2020
Thank you!! Glad to have had the opportunity to accommodate you. Hope to see back soon.

10/10 Excellent

Mose

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2020

8/10 Good

De'Bouise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020

10/10 Excellent

Josias, Weatherford Tx

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One way in and out making it safer for parked vehicles. Very friendly and helpful staff.
Stayed 4 nights in Feb 2020
Response from Knights Inn Team Member on Mar 2, 2020
Awesome! That's what we love to hear. Thanks Josiah and we'll see you next time!

6/10 Okay

Steven

Liked: Cleanliness, staff & service, room comfort
Thanksgiving traveler
This hotel was a good bargain for our overnight stay. It is an older hotel but was clean and comfortable. The attendant was very nice. Parking was good and in a well lighted area close to our room. We would stay again.
Stayed 1 night in Nov 2019
Response from Knights Inn Team on Dec 4, 2019
Dear Steven, Appreciate your stay with us over the Thanksgiving holiday. We are pleased to hear that your stay with us was enjoyable. We look forward to your next visit. Thank you!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect place for me to accomplish what I needed to in Longview. Quiet and clean. I am recommending it to other class mates who also need to stay in Longview. Only down side was the breakfast. It was smaller than anticipated with lil options for a filling breakfast.
Stayed 2 nights in Sep 2019
Response from Knights Inn Team on Oct 18, 2019
Thank you for visiting us at the Knights Inn. It was great to hear that we were the perfect place while you were here. We do appreciate the recommendations. Please visit again.

10/10 Excellent

Karen, Longview

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and courteous. The room was efficient and clean.
Stayed 1 night in Aug 2019
Response from The Knights Inn Team on Aug 27, 2019
Dear Karen, Thank you for staying with us. Glad to hear you enjoyed your stay. I will pass those kind words onto the staff. Please visit us again.

8/10 Good

Roy

Liked: Cleanliness, property conditions & facilities, room comfort
Nap time
Great place for a good night sleep.
Stayed 1 night in Jul 2019
Response from Knights Inn Team on Jul 17, 2019
It was wonderful to hear you got a good night sleep. Thank you for completing the survey. Please visit us again.

2/10 Terrible

Jerry, Tyler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We never stayed there Booked the wrong room Called to cancel within the same 15 min of booking and we still haven't gotten bk the refund we was promised
Stayed 1 night in Jul 2019

2/10 Terrible

Dusty, Longview texas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the people watching the room from the attic very disturbing
Stayed 1 night in Jul 2019
Response from General Manager on Jul 8, 2019
Dear Dusty, That sounds very disturbing if people are watching the room. However, when it comes to our guest privacy, it's top priority and policy to give them privacy while in our rooms during their stays.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
very nice and good service would recomend to anyone
Stayed 1 night in Jun 2019
Response from Knights Inn Team on Jul 1, 2019
Thank you for staying with us. Pleasure to serve you. Appreciate your response on saying our rooms are very nice, our service is good and that you would recommend us to anyone. Please stay with us again when in the area.

8/10 Good

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019
Response from Knights Inn Team on May 27, 2019
Thank you for the stay with us. Please come back to see us again.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019
Response from Knights Inn Team on May 27, 2019
Thank you for staying with us and taking the survey. Please come back to visit us soon.

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from NP on May 5, 2019
Thank you for staying with us.

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2018
Response from Team Member on Mar 16, 2020
Thanks for the rating.

8/10 Good

Brit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location right off the freeway, next to The Waffle House. Friendly staff. Hotel rooms could be updated, but the cleanliness made up for it! Great stay for the price. I would stay there again.
Stayed 3 nights in Nov 2018
Response from Knight Inn Team on May 21, 2019
Thank you for your stay and the feedback. Look forward to you staying with us again. Thank you, Knight Inn Team

8/10 Good

Verified traveler

Nice room
Stayed 1 night in Aug 2018
Response from Knights Inn Team on May 23, 2019
Thank you for staying with us. Please come back to see us.

6/10 Okay

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Knights Inn Team on May 16, 2018
Dear Joyce thank you for staying with us.

10/10 Excellent

nikki, Longview TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time I've seen a hotel that had two rooms
It was nice and quiet. That's all I have to say. Yep, nice and quiet.
Stayed 1 night in Mar 2018
Response from Knights Inn Team on May 23, 2019
Dear Nikki, Thank you for the stay and completion of the survey. Glad you enjoy the stay. In our suites we do have the bedroom in the back while there is a sitting area to entertain guest.It’s like having a one bedroom place included with a kitchenette that separates the room. We hope you would stay with us in the future. Thank you, Knights Inn Team

10/10 Excellent

jim, pitkin,la

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good loation
friendly staff near some good eating places. quiet no noisy neighbors. the best for the money
Stayed 2 nights in Jan 2018
Response from Knights Inn Manager on Jan 27, 2018
Dear Jim thank you for visiting our property on regular basis. We are happy that you had another great stay with us. We are delighted to read your appraisal of our team services, I know our staff will be equally pleased to learn of your kind remarks and recognition of their efforts. We certainly look forward to welcoming you back in the near future.

10/10 Excellent

susana, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
espectacular
after a bad experience one week before in another hotel in marshal tx, we decided to stay at Knights inn this time in Longview Tx ands after check in when I opened the door of the room we were shocked to see the beds had their own tv and their space, that is two rooms in one, their own stove and we were so happy with that. The staff were very kind and we had and excellent stay.
Stayed 1 night in Jan 2018
Response from KNIGHTS INN TEAM on Jan 22, 2018
Dear Susana. We appreciate your five star review of Knight Inn Longview and are delighted to hear that you enjoyed our facilities. On behalf of our entire staff it would be our pleasure to welcome you back for another espectacular visit in the future

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Response from Knights Inn Staff on Jan 12, 2018
Thank you for taking the time in responding to the survey. Come visit us again.

8/10 Good

Steve

Liked: Cleanliness, staff & service, room comfort
Okay, but no free airport shuttle as advertised
Facilities were clean and acceptable, but older and nothing special. Booked this hotel because it was a reasonable price and advertised that it offered free airport shuttle service. They don't offer airport transportation at this time. I will say that when I expressed my displeasure, the owner offered to drive me back to the airport. There was no offer to reimburse me for the $20 I spent getting there, but I appreciated the offer anyway.
Stayed 1 night in Oct 2017
Response from Tesh on Jan 27, 2018
Dear Steve. Thank you for taking the time in responding to our survey. The misinformation has been corrected. While we do not provide free shuttle to airport. We can provide transportation companies numbers that can arrange airport pick up for our future guest for a charge. Thank you for staying with us.

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities, room comfort
Waste of Money - Uncomfortable & Unprofessional
This location was nothing like other Knights Inn locations I have stayed at in the past. The check in was horrible with staff that was neither professional or paying attention. The staff was argumentative with my other guest (we had two rooms) about money, even though I had prepaid for the rooms. Upon checkout, my incidental fee was refunded to another guest because the staff member (different person) was not paying attention. The rooms were NOTHING like pictured and did not even have the amenities that were boasted (such as a stove, kitchenette, etc.) The mattresses were incredibly hard, and none of us in our group slept well. The "remodeling" was horrific, with peeling wallpaper, caulk on the ceiling tiles to hold them in place, and poor painting. Overall, this place felt gloomy and unkempt. We will not stay at this location again.
Stayed 1 night in Oct 2017
Response from General Manager on May 31, 2019
Dear James, This response is way past due. I do apologize for the encounter your party had with our hotel. It is true that we have some rooms that do not offer a kitchenette, stove but most of our rooms do offer the amenities you speak of in your review. It needs to be requested when doing the reservation. At that time we did go through some remodeling and sorry that was an inconvenience at the time of your visit. Our staff has changed since then andI I’ve gone over the policies and procedures with my staff. I do thank you for the feedback, it has helped us improve our services.