Private pool

Reviews of La Cantera Resort & Spa

4 out of 5
La Cantera Resort & Spa
16641 La Cantera Pkwy, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 759 out of 1132 reviews" "
Rating 8 - Good. 168 out of 1132 reviews" "
Rating 6 - Okay. 100 out of 1132 reviews" "
Rating 4 - Poor. 61 out of 1132 reviews" "
Rating 2 - Terrible. 44 out of 1132 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the resort for a quick spa getaway but book early or you won’t get in!
Stayed 1 night in Feb 2024
Response from Camila Frederico, General Manager on Apr 18, 2024
Hi Amy,Thank you very much for taking the time to share your experience with us! It thrills us to learn that you enjoyed your visit in the San Antonio Hill Country. We appreciate your business, and we hope to welcome you again sometime soon!

10/10 Excellent

Ever

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch customer service all the way from my vehicle, the 7th floor was amazing
Stayed 1 night in Apr 2024
Response from Camila Frederico, General Manager on Apr 8, 2024
Hello!Thank you for sharing your comments regarding your visit to our resort.It thrills us to hear that you enjoyed your stay on SEVEN, and we hope that you will be back to visit again when you are back in the San Antonio hill country.Thanks again!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place Ava excellent staffs. No issues!
Stayed 3 nights in Apr 2024
Response from Camila Frederico, General Manager on Apr 8, 2024
Hi Daniel,Thank you very much for taking the time to share your experience with us! It thrills us to learn that you enjoyed your visit in the San Antonio Hill Country. We appreciate your business, and we hope to welcome you again sometime soon!

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always so elegant and lovely we come back every year!
Stayed 1 night in Apr 2024
Response from Camila Frederico, General Manager on Apr 8, 2024
Hi Andrea,Thank you for taking the time to share your feedback regarding your recent visit to our resort.We truly appreciate your kind comments and hope that you continue to make La Cantera your home away from home. We look forward to welcoming you back again in the near future!Have a wonderful day,

10/10 Excellent

daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind. Golf course was in great shape. Restaurants left a lot to be desired as they were pretty lackluster.
Stayed 2 nights in Mar 2024
Response from Camila Frederico, General Manager on Mar 26, 2024
Hello Daniel,Thanks so much for taking the time out of your day to share your resort experience with us; we truly appreciate it!We are glad to hear that you enjoyed our golf course and appreciate you mentioning our staff in your review.Please accept our sincere apology for any inconvenience you encountered due to dining issues you encountered during your visit to our restaurants.We appreciate your business and hope to welcome you back again in the near future.

10/10 Excellent

Pedro

Stayed 3 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Camila Frederico, General Manager on Mar 25, 2024
Hi David,Thanks so much for sharing your experience with us. We appreciate your business and look forward to the next time you are able to visit.Have a wonderful day!

6/10 Okay

Danielle

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We were very disappointed with our stay. The gentleman at check in wasn’t very nice or welcoming. They didn’t ever come and clean our room. The nicest interaction we had was with the lady at the coffee bar. Hopefully they can work on their hospitality. It’s a shame that it’s expensive and they aren’t welcoming at all. The property is beautiful.
Stayed 2 nights in Mar 2024
Response from Camila Frederico, General Manager on Mar 20, 2024
Hello Danielle,Thank you for taking the time to share your comments regarding your stay with us. We are very sorry to hear that you had a disappointing experience and sincerely apologize for any inconvenience you encountered.We appreciate your business and hope that you will consider returning to our resort when another opportunity arises.Thanks again and we hope you have a wonderful day!

10/10 Excellent

Aaron

Stayed 2 nights in Mar 2024

10/10 Excellent

Chason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a weekend as a family of four. It was perfect! Shopping and dining were wonderfully located close to our stay. Plus, being right by Six Flags Fiesta Texas was helpful as both our kids couldn’t wait to ride some roller coasters. The resort was clean, staff was very friendly, and overall a great place.
Stayed 2 nights in Mar 2024
Response from Camila Frederico, General Manager on Mar 19, 2024
Hello Chason,Thank you very much for taking the time to share your experience with us.It thrills us to learn that you enjoyed your visit in the San Antonio Hill Country!Thank you for your business and we hope to welcome you again sometime soon.

10/10 Excellent

Zaccaria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Camila Frederico, General Manager on Mar 19, 2024
Thank you for your review, we appreciate you taking the time to share your experience with us!We hope you will return again when you have another opportunity and want to enjoy our resort.Have a wonderful day,

10/10 Excellent

Martina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, just be ready to tip the shuttle bus driver and the bellhops!
Stayed 4 nights in Mar 2024
Response from Camila Frederico, General Manager on Mar 19, 2024
Hello Martina,Thank you for taking the time to share your feedback regarding your stay!We appreciate your business and look forward to welcoming you back again soon!Have a wonderful day,

10/10 Excellent

MATTHEW

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been visiting here for 20 years. Always great service. It’s time to update the restrooms and the pools need a little work but overall a great place to stay.
Stayed 3 nights in Mar 2024
Response from Camila Frederico, General Manager on Mar 19, 2024
Hello Matthew,Thank you for your review and taking the time to share your feedback with us!We have great news - we are planning to undergo a complete rooms renovation starting this June!We hope you will take the opportunity to return to La Cantera when another opportunity arises.Thanks again!

10/10 Excellent

Paula

Traveled with partner
Consistently great. One of our favorite Staycation spots
Stayed 2 nights in Mar 2024
Response from Camila Frederico, General Manager on Mar 19, 2024
Hi Paula,We are so glad to hear that La Cantera is your favorite Staycation locations; we appreciate your business and look forward to your next visit!Have a wonderful day,

2/10 Terrible

Stephen

Stayed 3 nights in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Cantera is really great! Excellent staff! Food choices are amazing and the views are incredible! ☺️
Stayed 3 nights in Mar 2024
Response from Camila Frederico, General Manager on Mar 28, 2024
Hi Christine,We appreciate you taking the time to share your comments regarding your recent stay at our resort! We are thrilled to hear that you thoroughly enjoyed your visit, and we hope that you make La Cantera Resort your home away from home.Thank you for your business; we hope to see you again soon!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
love it
Stayed 1 night in Mar 2024
Response from Camila Frederico, General Manager on Mar 4, 2024
Hi Karla,Thanks so much for your review! We're so glad to hear that you enjoyed your stay with us.We appreciate your business and look forward to welcoming you back in the near future.Have a wonderful day,

6/10 Okay

samuel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The bathroom had mold in shower tub area, large broken tile next the toilet, no or not working bathroom fan leaving the steam to linger for a while until cleared. There was a small fridge but it was barely cold. The ice machine had no clear indiction where it was located so I had to wander around for awhile until located. For the overall price it was not worth it.
Stayed 1 night in Feb 2024
Response from Camila Frederico, General Manager on Feb 26, 2024
Hello Samuel,We are very sorry to hear that your experience during your stay was not up to your expectations. Please accept our sincere apology for any inconvenience you encountered due to the issues with the bathroom and refrigerator in your room.It's never easy to when we do not live up to our guests' or our own expectations, but through communication we can ensure that these situations do not occur in the future.We appreciate you taking the time to share your experience and hope that you will consider returning to stay with us again in the future. We are happy to share good news - our rooms will undergo a full renovation beginning in June! Thanks again, and we hope you have a wonderful day.

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024

10/10 Excellent

Rossana G.

Traveled with partner
Manicured gardens, friendly staff
Stayed 4 nights in Feb 2024
Response from Camila Frederico, General Manager on Feb 21, 2024
Hello Rosana,We appreciate you taking time to provide us with your feedback regarding your recent visit to our resort!Thank you for your business and we look forward to welcoming you back on your next stay.Have a wonderful day,

4/10 Poor

Angelica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Camila Frederico, General Manager on Feb 20, 2024
Hello Angelica,Thank you for taking time to share your review with use. We are sorry to hear that you did not receive the excellent guest service that La Cantera is well-known for. We sincerely apologize for any inconvenience you encountered during your stay.We hope that you will reconsider returning to our beautiful resort when another opportunity arises.Thanks again!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Feb 2024
Response from Camila Frederico, General Manager on Feb 16, 2024
Hello Marla,Thanks very much for taking the time to share your review; we certainly appreciate your comments!We look forward to welcoming you back whenever your travels bring you back to the San Antonio Hill Country.Have a wonderful day,

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An outstanding property with world class service. Will come back again…
Stayed 1 night in Jan 2024
Response from Camila Frederico, General Manager on Jan 29, 2024
Hi Arthur,We are glad to hear that you had an outstanding experience with us; thank you for taking the time to share your comments.We truly appreciate your feedback and your business; and certainly, look forward to your next visit!Have a wonderful day,

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only resort in San Antonio that I will stay in! Absolutely fantastic and so beautiful!!
Stayed 2 nights in Jan 2024
Response from Camila Frederico, General Manager on Jan 29, 2024
Hello Kimberly,Thank you so much for your review and kind comments regarding our beautiful resort! We truly appreciate you taking the time to share with us.We appreciate your business and look forward to the next time you have the opportunity to return. Thank you for making La Cantera your home away from home!We hope you have a wonderful day,

10/10 Excellent

James

Stayed 1 night in Jan 2024

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying here!! The staff is attentive. Everything you need is on site and the shuttle is second to none. We loved our room service and we just love it at La Cantera!!!
Stayed 3 nights in Dec 2023
Response from Camila Frederico, General Manager on Jan 25, 2024
Hello Marisa,Thanks so much for taking the time to share your feedback regarding your recent stay at our resort.We are glad to hear that you enjoyed your visit and hope to welcome you back again soon!Have a wonderful day!

10/10 Excellent

Amanda

Stayed 3 nights in Jan 2024

10/10 Excellent

Elizabeth, Winnsboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were clean and comfortable. Staff was enthusiastic and helpful, seemingly a rarity these days. We stayed on all adult floor, Seven, and enjoyed happy hour, breakfast, and floor concierges. The package came with spa day passes. The spa is a must with steam room, sauna, relaxation room, views, outdoor heated pool, and hot tub. We got treatment and they were awesome! Will definitely come back. Lots of pools and amenities.
Stayed 2 nights in Jan 2024
Response from Camila Frederico, General Manager on Jan 17, 2024
Hi Elizabeth,Thank you very much for sharing your comments regarding your recent stay at our resort; we truly appreciate it!We are glad to hear that you enjoyed our adults only floor, SEVEN, as well as our amazing Spa and amenities!We look forward to welcoming you back whenever you are in the San Antonio Hill Country area.Have a wonderful day!

2/10 Terrible

Mercedes

Disliked: Cleanliness, staff & service
Aweful experience
Stayed 5 nights in Dec 2023
Response from Camila Frederico, General Manager on Jan 17, 2024
Hello Mercedes,We are very sorry to hear that you did not have a great experience during your stay at our resort. Please accept our sincerest apology for any inconvenience you encountered.It's never easy to hear when we do not measure up to our guest expectations nor our own. We appreciate you sharing your comments with us. We will share with our team in an effort to ensure that we extend our best service to our future guests.Thank you and we hope you have a wonderful day!

4/10 Poor

Heather

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Camila Frederico, General Manager on Jan 16, 2024
Hello Heather,Thank you for taking the time to share your review with us. We empathize completely and sincerely apologize for any inconveniences you encountered during your recent visit to our resort.Ultimately, we thank you for your business. Should you decide to choose La Cantera again; we aim to improve upon our service methods in every way possible.Thank you,

8/10 Good

Richard

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This is a very beautiful property, but it is advertised as being in the same category has Hyatt Hill Country. The overnight cost is significant and then you pay an additional $100 per night upon arrival for parking and "amenities." One of these was s'mores which they did not host at all. The outside pool had no service to it on a Saturday for drink or food. Our beds' headrests had stains and we called the front desk to get them cleaned and there was no answer. This was a new room with unclean headrests. The restaurants within the hotel have very steep prices as well. The self-parking is a good walk away from the rooms too. So ultimately, I thought the hotel was attractive, I do not see what amenities or conveniences I was paying for.
Stayed 2 nights in Jan 2024
Response from Camila Frederico, General Manager on Jan 16, 2024
Hello Richard,Thank you for taking the time to share your review with us. We empathize completely and sincerely apologize for the uncharacteristic manner in which our services were presented.Please rest assured knowing that we have already begun the process of breaking down your advice into opportunities for growth and learning.Ultimately, we thank you for your business. Should you decide to choose La Cantera again; we aim to improve upon our service methods in every way possible.Thank you,

10/10 Excellent

Olga

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Emilienne

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Just stay at the main hotel. The villas aren’t worth it.
Stayed 5 nights in Jan 2024
Response from Camila Frederico, General Manager on Jan 11, 2024
Hello Emillienne,Thank you for sharing your review with us; we appreciate you taking the time the let us know about your stay.We are sorry that our Villas did not meet your expectations, however, we hope that you will return to our beautiful resort whenever your travel brings you back to the San Antonio area.We appreciate your business and hope you have a wonderful day!

2/10 Terrible

Matthew

Stayed 2 nights in Dec 2023
Response from Camila Frederico, General Manager on Jan 26, 2024
Hi MatthewWe sincerely apologize that your recent visit did not meet your, nor our, expectations. We appreciate your efforts in sharing this feedback regarding your experience and ultimately, we thank you for the time your time.We hope you have a great day,Team at La Cantera

10/10 Excellent

Ron

Stayed 1 night in Dec 2023

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

6/10 Okay

Ravikumar

Stayed 2 nights in Dec 2023

6/10 Okay

Rogelio

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another enjoyable stay. Beautiful property with very friendly staff. Signature restaurant is awesome.
Stayed 2 nights in Dec 2023
Response from Camila Frederico, General Manager on Jan 3, 2024
Hi Roberto,We are so glad to hear about your enjoyable stay at our beautiful resort! Thank you very much for taking the time to share your experience with us; we appreciate your business and look forward to welcoming you back whenever your travels bring you back to the San Antonio Hill Country.Happy New Year!

10/10 Excellent

Cadence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023

4/10 Poor

Stephanie

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Customer service from front staff could be better. Grounds were lovely but room was below average for this type establishment. Shower hot water took a while to warm, faucet labeled incorrectly, room furniture looked a little banged up. Pool area lacked resources towels and staff. Couldn't ask for assistance because no one was around. Therefore, you had to go all the way to the front desk. NYE entertainment could have been better. Overall, definitely recommend JW Marriott Resort over this one. Much better experience.
Stayed 1 night in Dec 2023
Response from Camila Frederico, General Manager on Jan 3, 2024
Hello Stephanie,Thank you for sharing your comments regarding the recent experience at our resort.We're glad to hear that you enjoyed your stay at our beautiful property; but sorry to hear that you had issues with your room. We have taken note and will have our Facility Services team correct them. Also, we are very excited to begin a complete room renovation this year!We apologize for any inconvenience you encountered during your stay and also for the NYE celebration that wasn't up to your expectations. Nonetheless, we hope that you will reconsider staying with us again next year and providing us an opportunity to extend our very best.Thank you again!

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Augustine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Anthony

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful helpful and friendly staff.
Stayed 2 nights in Dec 2023
Response from Camila Frederico, General Manager on Dec 29, 2023
Hello!It was great to hear that you had a wonderful experience with us and our friendly staff.We appreciate you taking the time to share your comments with us.We look forward to welcoming you back sometime in the near future!Have a Happy New Year!

8/10 Good

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023