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Reviews of Hu. Hotel

3.5 out of 5
Hu. Hotel
79 Madison Avenue, Memphis, TN

Reviews

8.2

Very Good

Rating 10 - Excellent. 473 out of 1004 reviews" "
Rating 8 - Good. 259 out of 1004 reviews" "
Rating 6 - Okay. 140 out of 1004 reviews" "
Rating 4 - Poor. 81 out of 1004 reviews" "
Rating 2 - Terrible. 51 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexia

Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on Apr 19, 2024
Thank you Alexia for taking the time to leave us a 5-star review. We hope to see you again soon!

10/10 Excellent

Jon, Duluth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and modern, and has nice touches such as cold water and coffee always available. The location is great - along the river, near the trolley cars and Beale Street.
Stayed 1 night in Apr 2024
Response from Adam Herrod General Manager on Apr 15, 2024
Thank you Jon for leaving us a 5-star review. We hope to see you again soon!

6/10 Okay

Aaron, Oklahoma City

Traveled with partner
Liked: Cleanliness
i love the views from this hotel. i stayed on the 14th floor in the king suite corner room that gave an almost panoramic view looking over the bridge and river. the room was spacious and the shower bath combo was nice. the bed wasn’t the most comfortable i’ve slept on in a hotel. it’s easy to get around locally as everything is just about in walking distance or a trolley ride away.
Stayed 3 nights in Apr 2024
Response from Adam Herrod General Manager on Apr 15, 2024
Thank you Aaron for taking the time to leave us a review about your experience at the Hu. I'm sorry that you weren't able to get the best rest but we hope to make up for that in the future. Safe travels.

8/10 Good

Kirk

Traveled with family
Liked: Cleanliness, staff & service, amenities
Small things like burned out lightbulbs, leaky shower and broken tv remote, nothing serious. Overall it’s 4stars, 4.5 if I could
Stayed 2 nights in Apr 2024
Response from Adam Herrod General Manager on Apr 15, 2024
Thank you for leaving us a 4-star review Kirk. We are working to fix those issues that you have listed and we hope to be in better shape during your next visit. See you soon!

8/10 Good

IRENE, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. The only thing was that when we tried to check in 15 mins earlier, they were not able to accommodate us. And the room doesn’t have a coffee maker so every morning and evening I had to go down to the lobby to get hot water for my tea.
Stayed 2 nights in Apr 2024
Response from Adam Herrod General Manager on Apr 15, 2024
Thank you Irene for leaving us a 4-star review. I'm sorry we weren't able to get you checked-in early. I'm glad it did not impact your stay tremendously and we hope to see you again soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the staff at the hotel very friendly and helpful, excellent location and my rooms view was( WOW ) and I highly recommend the Hu hotel and I will be returning.
Stayed 7 nights in Mar 2024
Response from Adam Herrod General Manager on Apr 15, 2024
Thank you Jonathan for leaving us a 5-star review. We can't wait to see you again. Safe travels!

10/10 Excellent

Brian

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room. For a room that size, it had a huge, comfortable King Size Bed. The bathroom was my favorite thing,very spacious. Shower was excellent too. Staff was nice and courteous. Rooftop bar has a great view of the Mississippi River.
Stayed 4 nights in Apr 2024
Response from Adam Herrod General Manager on Apr 15, 2024
Thank you Brian for taking the time to leave us a 5-star review. We truly do appreciate you choosing the Hu Hotel and we hope to see you again soon!

10/10 Excellent

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, good location & lovely rooftop bar!
Stayed 2 nights in Apr 2024
Response from Adam Herrod General Manager on Apr 15, 2024
Thank you Beverly for leaving us a 5-star review. We hope to see you again soon!

2/10 Terrible

WILLIAM

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on Apr 8, 2024
Thank you William for leaving us a review. I would love to hear why you believe we deserved the score we received. I look forward to hearing from you.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on Apr 1, 2024
Thank you Aaron for leaving us a 5-star review. We hope to see you again soon!

8/10 Good

Erika

Traveled with partner, Traveled with pets
Liked: Staff & service
It’s just an okay hotel. I’m travelling with my pets and the pet fee is ridiculous. No parking on lot, no valet but there’s a lot right across the street.
Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on Mar 28, 2024
Thank you Erika for leaving us a 4-star review.

10/10 Excellent

Rudolph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, I found this property very unique in a good way. I loved my room. It was very spacious. The only thing is the sofas needed to be tidied a little bit. It’s a great place to stay if you are looking for a spacious room with peace and quiet, this is the place.
Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on Mar 28, 2024
Thank you Rudolph for leaving us a 5-star review. We hope to see you again soon in the future. Safe travels

10/10 Excellent

Bernard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 3 nights in Mar 2024
Response from Adam Herrod General Manager on Mar 28, 2024
Thank you Bernard for a 5-star review. We hope to see you again soon!

8/10 Good

Zachary

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Adam Herrod General Manager on Mar 28, 2024
Thank you Zachary for leaving us a 4-star review. We hope to see you again soon!

10/10 Excellent

Zaythoven

Stayed 2 nights in Mar 2024
Response from Adam Herrod General Manager on Apr 15, 2024
Thank you Zaythoven for leaving us a 5-star review.

10/10 Excellent

Tanner

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a really cool hotel, with excellent, kind staff.
Stayed 2 nights in Mar 2024
Response from Adam Herrod General Manager on Mar 25, 2024
Thank you Tanner for leaving us a 5-star review. We hope to see you again soon!

10/10 Excellent

Tyrell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the rooms and the lobby… nice and quiet with lots to do around the hotel. Easy access to trolly and food. I’ll definitely stay again
Stayed 2 nights in Mar 2024
Response from Adam Herrod General Manager on Mar 25, 2024
Thank you Tyrell for leaving us a 5-star review. We hope to see you again soon!

10/10 Excellent

Riley Allan, Seattle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooftop bar!
Stayed 4 nights in Mar 2024
Response from Adam Herrod General Manager on Mar 25, 2024
Thank you Riley for leaving us a 5-star review. We are happy that you enjoyed our rooftop bar. We hope to see you again soon. Safe travels!

6/10 Okay

Jen

Traveled with family
Liked: Cleanliness
This is a neat old hotel but a bit dated. It was clean and the staff were kind, but not terribly helpful when it came to a big parking issue. We were advised to use Brinkley garage since we were staying overnight and weren’t going out. We clarified before walking to the parking garage, then went to park where directed. The area didn’t seem safe so upon arrival at the garage, we took a ticket and quickly entered. Most, seemingly all of the spots on the first three levels had “reserved” signs. We drove back down two levels so as not to have to walk too far with my husband’s foot in a boot with a cane. Upon return to the lobby of the Hu, we asked again if the Brinkley was the correct garage and whether we could park in front of any of the reserved signs. The desk worker replied, “yes.” Upon returning to our car a little after10 am the next morning (Friday), I found a boot on my vehicle. I quickly called Secure Assets company to request to unlock the boot to release my car and was told it would be at least half an hour and that I should wait with my car. I had to phone the lobby to connect me to my husband to let him know that he had toUber to our 11:00 am appointment since I would be waiting with the car. I asked why I was ticketed and front desk said they weren’t sure. When Secure Assets arrived I had to pay $50 (and Venmo fee of $1) because the spots were reserved for tenants NOT hotel guests. I contacted Hu via email to request a response and still have not received one.
Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on Mar 25, 2024
Thank you Jen for leaving feedback about your most recent stay at the HU. I do apologize for the inconvenience you faced while parking your vehicle and the misinformation you have received. Due to the limited information we received on this review I'm not able to locate your contact information. If you wouldn't mind would you please send a follow up email so we can get this resolved for you? I look forward to hearing from you.

10/10 Excellent

Meghan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a bit of a challenge and a little bit of a walk to and from and there is no elevator and you start parking on the 4 th floor of the structure. Beautiful hotel
Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on Mar 21, 2024
Thank you Meghan for leaving us a 5-star review. We hope to see you again in the future.

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how quiet it was! Everyone was very friendly and accommodating. Will stay here again when we visit Memphis!
Stayed 2 nights in Mar 2024
Response from Adam Herrod General Manager on Mar 18, 2024
Thank you Kim for leaving us a 5-star review. We look forward to seeing you again when you come visit Memphis.

6/10 Okay

Remington, Jay

Stayed 2 nights in Mar 2024
Response from Adam Herrod General Manager on Apr 8, 2024
Thank you Remington for leaving a review. I would love to hear why you believe we deserved the score we received. I look forward to hearing from you.

8/10 Good

Royelle

Stayed 3 nights in Mar 2024
Response from Adam Herrod General Manager on Apr 8, 2024
Thank you Royelle for leaving us a 4-star review. We hope to see you again soon!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Adam Herrod General Manager on Mar 15, 2024
Thank you Alex for leaving us a 5-star review. We hope to see you again soon!

10/10 Excellent

Crystal

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. My only complaint is the carpets are very dirty and dated. Great views. Staff is amazing. Very convenient for dining and entertainment.
Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on Mar 13, 2024
Thank you Crystal for leaving us a 5-star review. We are continuing to improve our carpets throughout the building as we know this may be a concern for guests. We hope to see you again soon!

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy friendly check in, terrific view from our room which is nice and clean with two large televisions in the bedroom and separate living room area.
Stayed 1 night in Mar 2024
Response from Adam Herrod Hotel Manager on Mar 11, 2024
Thank you April for leaving us a 5-star review. I hope to see you again in the future.

8/10 Good

LISA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like stains in carpet in our room
Stayed 1 night in Mar 2024
Response from Adam Herrod Hotel Manager on Mar 11, 2024
Thank you Lisa for leaving us a 4-star review. We apologize that the carpets in your room were stained. We are addressing this issue with our carpets and improving all rooms.

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property for its location and fun decor. Staff are always nice and helpful. You do have to pay for parking and breakfast.
Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on Mar 11, 2024
Thank you Carrie for leaving us a 5-star review. I hope to see you again soon! Safe travels.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, New York style high rise hotel room - smaller but serves its purpose. Great location! Walkable to and around Beale street. Small things completely fixable - no soap in room so got from front desk, promised that make fresh coffee every 2 hours yet cold overnight coffee only at 7:30am. Housekeeping came and opened door without knocking excusing self when saw we were still there. All training issue probably that easily avoidable. Everything be else was perfect. Would stay again. Rooftop bar had great view and decent happy hour.
Stayed 1 night in Mar 2024
Response from Adam Herrod General Manager on Mar 11, 2024
Thank you Cathy for leaving us a 5-star review. Your review will help set expectations for our future guests. We do apologize that your room was entered without your approval and we will review this process with our housekeeping team.

10/10 Excellent

Shewana

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2024
Response from Adam Herrod Hotel Manager on Mar 4, 2024
Thank you Shewana for leaving us a 5-star review. We hope to see you again soon!

6/10 Okay

Dimple

Stayed 2 nights in Feb 2024
Response from Adam Herrod General Manager on Mar 21, 2024
Thank you Dimple for taking the time to leave a review. I would love to hear more about your experience in great detail. I look forward to hearing from you.

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renewed rooms and facilities in an older building were well done and comfortable. Staff was always friendly and our experience was positive all the way around.
Stayed 1 night in Feb 2024
Response from Adam Herrod Hotel Manager on Feb 26, 2024
Thank you David for taking the time to leave us a 5-star review. We hope to see you again soon! Safe Travels

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property was perfect for us. It is within walking distance of Beale Street and very close to Rendezvous, which had delicious barbecue. We dropped our suitcases off when we arrived; the parking garage is right around the corner but the elevator was supposedly unreliable. The garage was easy to use however; the woman at the front desk was clear in her directions and very helpful. Everything in the hotel was well maintained and we enjoyed the view from the rooftop bar. I would visit again if I returned to Memphis.
Stayed 2 nights in Feb 2024
Response from Adam Herrod Hotel Manager on Feb 26, 2024
Thank you Debra for leaving us a 5-star review. Your review will help set the expectations for all of our future guests. We hope to see you again soon! Safe travels!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the comfort of the hotel! Everything was nearby our hotel! Most definitely enjoyed the stay.
Stayed 2 nights in Feb 2024
Response from Adam Herrod Hotel Manager on Feb 20, 2024
Thank you Alexis for taking the time to leave us a 5-star review. We really enjoyed having you and hope to see you again soon.

4/10 Poor

Parisha

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Adam Herrod Hotel Manager on Feb 20, 2024
Thank you Parisha for taking out the time to leave us a review. I would love to hear more about your experience at our hotel. I hope to hear from you soon.

8/10 Good

Gabrielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful.
Stayed 3 nights in Feb 2024
Response from Adam Herrod Hotel Manager on Feb 19, 2024
Thank you Gabrielle for taking the time to leave us a review. We hope to see you again in the near future.

10/10 Excellent

manuel, yucaipa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a little over priced but all in all was good.
Stayed 1 night in Feb 2024
Response from Adam Herrod Hotel Manager on Feb 19, 2024
Thank you Manuel for leaving us a 5-star review. We are always looking for ways to make parking a little more convenient for our guests. We hope to have better pricing for your next stay. Safe travels.

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and staff were all friendly. It is a convenient spot for walking around during the day, but I used Uber at night. I would stay again.
Stayed 1 night in Feb 2024
Response from Adam Herrod Hotel Manager on Feb 16, 2024
Thank you Matthew for leaving us a 5-star review. We hope to see you again. Safe travels.

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small hotel with impeccable staff. Great downtown location.
Stayed 1 night in Feb 2024
Response from Adam Herrod Hotel Manager on Feb 13, 2024
Thank you Paula for leaving us a 5-star review. We hope to see you again soon!

10/10 Excellent

Joslyn Marie, Loganville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property location which was accessible to everything especially the trolley which you can get an all day pass for $2!!!! Most importantly was the staff who were kind, welcoming and gracious. We will be back!😊
Stayed 3 nights in Feb 2024
Response from Adam Herrod Hotel Manager on Feb 12, 2024
Thank you Joslyn for leaving us a 5-star review. We take pride in our service and we are happy that we exceeded your expectations. We hope to see you again soon!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly help and professional
Stayed 3 nights in Feb 2024
Response from Adam Herrod Hotel Manager on Feb 12, 2024
Thank you Joe for choosing the Hu Hotel and leaving us a 5-star review. We hope to see you again soon! Safe travels.

8/10 Good

LeAndra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Place
Stayed 1 night in Feb 2024
Response from Adam Herrod Hotel Manager on Feb 4, 2024
Thank you LeAndra for leaving us a 4-star review. We hope to see you again soon!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the friendly staff and the cleanliness of the room
Stayed 4 nights in Jan 2024
Response from Adam Herrod Hotel Manager on Feb 1, 2024
Thank you Patricia for your 5-star review. We pride ourselves on the cleanliness of our rooms and our customer service. We are so happy we were able to satisfy both. We hope to see you again soon. Safe Travels!

8/10 Good

Terrance

Stayed 2 nights in Jan 2024
Response from Adam Herrod Hotel Manager on Jan 31, 2024
Thank you Terrance for leaving us a 4-star review. We hope to see you again soon!

6/10 Okay

Daniel

Stayed 1 night in Jan 2024
Response from Adam Herrod General Manager on Mar 21, 2024
Thank you Daniel for taking the time to leave a review. I would love to hear more about your experience in great detail. I look forward to hearing from you.

8/10 Good

Maureen

Traveled with partner
Liked: Cleanliness, staff & service
Walking distance to Beal Street; friendly hotel staff. Area has empty buildings where businesses have closed
Stayed 2 nights in Jan 2024
Response from Adam Herrod Hotel Manager on Jan 29, 2024
Thank you Maureen for leaving us a 4-star review. We hope to see you again in the near future.

6/10 Okay

George

Business traveler
Disliked: Property conditions & facilities
Dated property. It needs total modernization.
Stayed 3 nights in Jan 2024
Response from Adam Herrod Hotel Manager on Jan 29, 2024
Thank you George for taking the time to leave us a review. We appreciate your candid review and will take these comments into consideration.

4/10 Poor

Daniel

Traveled with group
Due to the cold weather, pipes broke and lost heat. Aft r 6 hours hot water was available in some rooms. Obviously not the hotels fault. But, unloading car in front of hotel was nothing but ice No one had shoveled or put salt down to help slippery surface. Lobby was a mess. Ladies at front desk were very nice. Our room, was not so nice. Great bed! But the heat wouldn’t go past 69*. No glasses or ice bucket no tp no outlet in bathroom!!! No waste can dusty carpet Breakfast bar looked unappetizing especially at $15. Again broken pipe not their fault. Everything else should have been addressed
Stayed 2 nights in Jan 2024
Response from Adam Herrod Hotel Manager on Jan 22, 2024
Thank you Daniel for leaving us a candid review of your experience at the Hu. We do apologized for the things we could've controlled during your stay with us. We will continue to use these reviews to enhance the experience for all our guests. We hope to see you again soon.

2/10 Terrible

Susan

Traveled with group
Disliked: Property conditions & facilities
No heat. It was 52 degrees in the room this morning and no hot water so no showers. Had to go downstairs last night for extra blankets. Certainly not a good experience
Stayed 1 night in Jan 2024
Response from Adam Herrod Hotel Manager on Jan 19, 2024
Thank you Susan for leaving us a review. We do apologize for your unsatisfactory stay. Due to temp dropping below freezing our boilers weren't able to produce hot water for our hvac units. We are trying our best to rectify the situation. We hope to provide a better experience during your next stay. Safe travels.

10/10 Excellent

SALLY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Adam Herrod Hotel Manager on Jan 19, 2024
Thank you Sally for leaving us a 10-star review. I hope to see you again soon!