Property amenity

Reviews of Kohea Kai Maui, Ascend Hotel Collection

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 319 out of 584 reviews" "
Rating 8 - Good. 159 out of 584 reviews" "
Rating 6 - Okay. 52 out of 584 reviews" "
Rating 4 - Poor. 29 out of 584 reviews" "
Rating 2 - Terrible. 25 out of 584 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are absolutely incredible, very friendly and super helpful with any questions/requests you may have. The only thing I wish could have been different: having dishes and dish soap in the room. You have access to a mini fridge and microwave, but it’s tough to make a quick breakfast/lunch if you’re trying to budget. The restaurants in the area are awesome but you’ll run out of $$ quickly if you’re eating out for every meal! A few microwave-safe dishes would have been great. Other than that, couldn’t have asked for anything else! Great location, friendly staff, clean and comfortable room.
Stayed 4 nights in Mar 2024
Response from Luseane Moa General Manager on Mar 26, 2024
Thank you for sharing your experiences with us. We are happy to know that you enjoyed your stay with us. We have all different room types, some with kitchen some without so we have no problem lending out items if just asked Front Desk. We appreciate your feedback, we will definitely make notes that will continue to help us improve so Thank you for your feedback. We hope to see you again on your next trip to Maui.Take care and stay safe

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luseane Moa General Manager on Mar 27, 2024
Thank you for sharing your review with us. We hope that you enjoyed your stay with us and hopefully we may accommodate you on your next trip to Maui.Take care and stay safe

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Luseane Moa General Manager on Mar 22, 2024
Thank you so much for your perfect scoring. We are delighted to hear you enjoyed everything our hotel has to offer. We hope that you will visit us again real soon. Take care and stay safe

10/10 Excellent

Angelica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luseane Moa General Manager on Mar 22, 2024
Thank you so much for your perfect scoring review. We are happy to know you enjoyed your stay and we look forward to your next visit. Take care and stay safe

10/10 Excellent

Pamela, Bloomington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is sketchy but land is precious in Hawai'i.
Stayed 2 nights in Mar 2024
Response from Luseane Moa General Manager on Mar 18, 2024
Thank you so much for your perfect scoring and for staying with us. We appreciate your time and feedback, we hope to have the pleasure of accommodating you again on your next visit.Take care

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Luseane Moa General Manager on Mar 18, 2024
Thank you for taking the time to review us. We really appreciate your time and stay with us. We hope that you will visit us again soon. Take care and stay safe

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities
The outside looks weathered but the rooms are very nicely renovated and clean. The staff is super helpful and very kind. I really have enjoyed my stay.
Stayed 3 nights in Mar 2024
Response from Luseane Moa General Manager on Mar 18, 2024
Thank you kindly for sharing your experiences with us. We really appreciate your time and stay with us. We are happy to hear that you enjoyed your time with us and we hope that you will visit us again.Take care and stay safe.

2/10 Terrible

Daniel

Traveled with partner
Disliked: Cleanliness
The in-room description on the reservation through Expedia was different from the room into which we were booked.We were to have a “1 king, 2 bedroom suite, oceanfront” that priced out by Expedia from $550 to $560 per day (paid in advance through Expedia),not including taxes and fees.The hotel receptionist verified, the room we were actually booked into was a standard room, priced at approximately $325/day, not including taxes and fees and that we would have to work with Expedia for a refund. Expedia tried multiple times to verify the price differences and after at least 8 days, they informed us that they were unable to obtain approval for a refund from the manager. We also tried to speak to the manager. We were denied a phone number. We left multiple messages and never received a response. According to the receptionist, the manager, when she finally talked to Expedia, told them something about "room taxes,” indicating that what we had already paid did not account for room taxes. (Since we have not been able to talk to the manager we don’t know exactly what she reported to Expedia.) The manager may be confused, because our Expedia receipt shows that the higher room rate and room taxes were paid. Apparently Expedia can do no more for us. So, we are left with doubts about the efficacy of using Expedia to plan future travel, especially if hotels can switch the quality of a booked room at-will. We cannot recommend that any travelers plan a stay at the Kohea Kai Maui!
Stayed 4 nights in Feb 2024
Response from Luseane Moa General Manager on Mar 18, 2024
Thank you for sharing your experiences with us. We apologize for failing to meet your expectations. However, hotels have different taxes associated as well as hotel fee which is the only thing hotel collects upon arrival. Unfortunately due to booking and paying Expedia, you were referred back to Expedia to discuss your reservation because it is where you made the reservation. Hotel only collects your hotel fee. Again, we apologize this was not made clear to you and we hope in the near future you will allow us a chance to better accommodate you.

10/10 Excellent

NICK

Liked: Cleanliness, staff & service, property conditions & facilities
8 of us stayed in the 3 bedroom 2 bath suite. It was nice and spacious, larges kitchen and dinning area, washer and dryer. The staff was great, short drive to shopping center and eateries in the area. 👍👍👍
Stayed 1 night in Dec 2023
Response from Luseane Moa General Manager on Mar 18, 2024
Thank you kindly for sharing your experiences with us. We are delighted to hear that you enjoyed your stay with us as well as the 3 bedroom Penthouse. We hope that you got to enjoy Maui and hopefully you visit us again soon. Take care and stay safe

10/10 Excellent

Juan

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Luseane Moa General Manager on Mar 12, 2024
Thank you for your perfect scoring and we appreciate your time and stay with us. We hope to see you again on your next trip to Maui. Take care and stay safe.

6/10 Okay

Samuel

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The employees were kind and accommodating. Their performance was excellent. The room was clean, but outdated and a bit uncomfortable. The amenities were lacking. The pool area was misrepresented in photos. Not much dining in proximity. Ultimately lodging was, in my opinion, not worth the cost.
Stayed 2 nights in Feb 2024
Response from Luseane Moa General Manager on Mar 12, 2024
Thank you so much for sharing with us your experiences here at Kohea Kai Hotel Maui. We apologize if we failed to meet your expectations. We appreciate your feedback very much for this will help us to improve on our services. Thank you for choosing to stay with us and we hope that in the near future you will give us another chance to show you excellent service. Take care and stay safe

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is tight
Stayed 1 night in Feb 2024
Response from Luseane Moa General Manager on Feb 26, 2024
Thank you for your perfect scoring and feedback. We really appreciate your time and stay with us. We hope to see you again. Take care and stay safe.

10/10 Excellent

Neisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Perfect walking distance to beach for beautiful sunset!
Stayed 1 night in Jan 2024
Response from Luseane Moa General Manager on Feb 15, 2024
Thank you so much for sharing your experience with us. We are so happy to hear that you enjoyed your stay and yes indeed, the sunset that is literally steps away from hotel is spectacular! We appreciate your feedback and we hope you visit us again real soon.

4/10 Poor

Jodi

Disliked: Staff & service, amenities, property conditions & facilities
Parking spaces were very tight and most difficult to park in, no hand soap in the bathroom , the pool was the size of a jacuzzi, The bed was comfortable but you could hear every noise from the neighbors, the screen door to the balcony wasn’t attached so I fixed it. They overcharged for what they provide.breakfast was an oatmeal packet or a packet of crackers
Stayed 3 nights in Jan 2024
Response from Luseane Moa General Manager on Feb 15, 2024
Thank you so much for sharing your experiences with us. We appreciate the feedback for this will help us improve on our services. Take care and stay safe.

10/10 Excellent

Aileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and friendly. Rooms were clean. Only reason why I rated area around the property a 3 was because of the road closures - main road next to hotel with no through traffic and the next connecting road with through traffic is about 7 mins away. But overall the property and staff is all rated a 5.
Stayed 1 night in Jan 2024
Response from Luseane Moa General Manager on Feb 15, 2024
Thank you so much for your 5 star review, we really appreciate your feedback. We hope you enjoyed our island Maui and hopefully accommodate you on your next visit to the island. Take care and stay safe!

2/10 Terrible

Kai

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
My keys were stilen by the guy across the street with white hair and his children
Stayed 1 night in Jan 2024
Response from Luseane Moa General Manager on Feb 15, 2024
Thank you for sharing, however the feedback given does not pertain to your stay with us.

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Luseane Moa General Manager on Feb 15, 2024
Thank you for sharing your experiences with us. We really appreciate your time and stay with us. We hope to see you again in the near future. Take care and stay safe

10/10 Excellent

Kai

Liked: Cleanliness, amenities
They have construction and flooding right now
Stayed 1 night in Jan 2024
Response from Luseane Moa General Manager on Feb 15, 2024
Thank you for sharing your review and feedback. We appreciate your perfect scoring. Take care and stay safe.

10/10 Excellent

Benjamin

Stayed 1 night in Jan 2024
Response from Luseane Moa General Manager on Jan 16, 2024
Thank you so much for the perfect scoring. We appreciate your time and stay. We hope that you will visit us again on your next trip to Maui. Take care and stay safe.

6/10 Okay

Johannes

Stayed 3 nights in Jan 2024
Response from Luseane Moa General Manager on Feb 15, 2024
Thank you for sharing your review. We appreciate your time and stay with us. We hope to see you again.

10/10 Excellent

Malachi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Luseane Moa General Manager on Jan 16, 2024
Thank you again for choosing to stay with us. We hope that you enjoyed your time with us and visit us again.

8/10 Good

Tejashvi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Luseane Moa General Manager on Jan 16, 2024
Thank you for choosing to stay with us. We hope that you will visit us again.

10/10 Excellent

Malachi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Luseane Moa General Manager on Jan 16, 2024
Thank you so much for your perfect scoring as well as for your stay with us. We appreciate your time and feedback. Take care and stay safe

10/10 Excellent

susan, kenai

Stayed 1 night in Dec 2023
Response from Luseane Moa General Manager on Dec 21, 2023
Thank you so much for your perfect scoring. We really appreciate your time and review. Please do visit us again on your next visit and let us know that you have returned to visit us.

8/10 Good

Timothy Louis

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Luseane Moa General Manager on Dec 21, 2023
Thank you for your review. We appreciate your time and stay with us. We hope that you will visit us again in the near future.

6/10 Okay

Sally

Stayed 1 night in Dec 2023
Response from Luseane Moa General Manager on Jan 16, 2024
Thank you so much for your time and review. We appreciate your stay and hopefully will visit us again.

10/10 Excellent

Henry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Luseane Moa General Manager on Dec 21, 2023
Thank you for your perfect 10 out of 10 review. We appreciate your time and stay with us. We hope to see you again on your next visit to Maui.

2/10 Terrible

Sudhir

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old property. Poor maintanence & poor condition. Bad & dilapidated bathroom - leaky/ spray from shower.. poor condition of tub. Sink drain blocked. No Wifi coverage Old & dirty utensils in the kitchen. Overall poor upkeep.
Stayed 4 nights in Nov 2023
Response from Luseane Moa General Manager on Dec 5, 2023
Thank you so much for sharing your experiences with us. We apologize for failing to meet your expectations, I have spoken to my housekeeping department to address the concerns during your stay. We can assure you that this will not happen again. We hope that you will visit us again and allow us a chance to better serve you. Thank you for sharing, take care and stay safe.

6/10 Okay

Steve

Stayed 1 night in Dec 2023
Response from Luseane Moa General Manager on Dec 5, 2023
Thank you for your review! We appreciate your time and stay with us. Hope to see you again.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet place and friendly staff.
Stayed 3 nights in Nov 2023
Response from Luseane Moa General Manager on Dec 5, 2023
Thank you kindly for your perfect scoring. We really appreciate your time and stay with us. We hope that you enjoyed Maui and that you will visit us again on your next visit to Maui. Take care and stay safe.

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff super friendly and recommended an excellent pizza delivery place. Wish I could have stayed longer than one night to better enjoy. The only knock was a very early checkout message at 615 with a request in it for tips for front desk, housekeeping, maintenance and facilities. That struck me as a bit excessive
Stayed 1 night in Nov 2023
Response from Luseane Moa on Nov 27, 2023
Thank you for sharing your experiences with us. We appreciate your stay as well as your feedback. I apologize if the information you received regarding our digital tipping was too excessive for you, we are just keeping up with today's new technology. It is not for our guests to feel obligated, we understand times are tough but there are many guests that chooses to recognize the hard work my staff members puts forth and by digital tipping they are able to do so individually or collectively as a department which is dispersed evenly. So I apologize if you felt offended by this, it is never our intentions. We appreciate your time, your stay and we hope that you will visit us again.Take care and stay safe

10/10 Excellent

Robert, gilroy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent!!
Stayed 1 night in Nov 2023
Response from Luseane Moa General Manager on Nov 27, 2023
Thank you so much for your awesome feedback and perfect scoring. We hope that you will visit us again soon. Take care and stay safe

10/10 Excellent

Aspen

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this place! The staff is AMAZING! You get the opportunity to get know them and get on a first name basis with everyone. So so kind and the property is beautiful. Right next to the beach. Will definitely stay here again! :)
Stayed 7 nights in Nov 2023
Response from Luseane Moa General Manager on Nov 27, 2023
Thank you so much for sharing your kind review. We are very delighted to know that you enjoyed your stay and the Aloha my staff portrays. We appreciate your time, your feedback and we hope that you will visit us again real soon. Take care and stay safe

2/10 Terrible

Peter

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty!
Place was dirty. My feet got dirty from the tile on the floor. Avoid this place.
Stayed 1 night in Oct 2023
Response from Luseane Moa General Manager on Oct 19, 2023
Thank you so much for sharing your feedback. We really appreciate your time and review. We apologize that we failed to meet your expectation. We have shared this with our housekeeping department and will be sure this does not happen again. Thank you for staying with us and hopefully you will allow us another chance to show you great service.Take care and stay safe

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect the staff was amazing property is beautiful we will definitely be back :)
Stayed 4 nights in Oct 2023
Response from Luseane Moa General Manager on Oct 19, 2023
Thank you so much for sharing your experiences with us. We are delighted to know that you enjoyed your stay with us. I have shared your awesome review with my staff and together we say "Mahalo Nui Loa" (Thank you very much) for staying with us. We hope that you will visit us again soon. Take care and stay safe

4/10 Poor

Holli

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room reeked of mold. The furniture was soiled.
Stayed 2 nights in Oct 2023
Response from Luseane Moa General Manager on Oct 19, 2023
Thank you so much for sharing your experiences. I apologize for the inconvenience you experienced here with us. I have notified our housekeeping department concerning this matter and they have taken necessary steps to ensure that rooms are up to par. We appreciate your stay and time to share your experience. We hope that you will allow us a second chance to show you our most excellent service.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice person at check in. Good location. The room was nice but freezing; the air conditioning was hard to control. The WiFi was terrible, kept cutting out. Not worth the mandatory resort fee.
Stayed 1 night in Oct 2023
Response from Luseane Moa General Manager on Oct 19, 2023
Thank you so much for sharing your experiences with us. We apologize if we failed to meet your expectation. We have shared your review with the proper department and will make sure that this does not happen again.Thank you again for sharing and we hope that you will visit us again.

10/10 Excellent

Marisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly and accommodating when we needed to drop our bags early before check in. The penthouse is a fantastic suite with amazing views. Love it!
Stayed 1 night in Oct 2023
Response from Luseane Moa General Manager on Oct 19, 2023
Thank you so much for your perfect scoring and for sharing your experiences with us. We are extremely happy to hear that you enjoyed your stay with us. We hope that you will visit us again soon.

10/10 Excellent

Diana

Stayed 1 night in Oct 2023
Response from Luseane Moa General Manager on Nov 27, 2023
Thank you so much for your perfect scoring. We really appreciate your time and stay. Take care and stay safe

8/10 Good

Cary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maui fun
Nice safe place, a stones throw from the beach. Close to shops and restaurants. You don't need a vehicle, plenty of public transportation, or ride share. Rooms are nice and quiet.
Stayed 1 night in Sep 2023
Response from Luseane Moa General Mananger on Sep 25, 2023
Thank you so very much for sharing your experiences with us. We appreciate your stay as well as for your time and feedback. We hope that you got to enjoy Maui and that we hope that you will visit us again. Take care and stay safe

10/10 Excellent

Patrick

Traveled with family
Family Maui trip
Beautiful room and fantastic location literally steps from the beach. Very hospitable and would recommend.
Stayed 1 night in Sep 2023
Response from Luseane Moa General Manager on Sep 19, 2023
Thank you kindly for your awesome review! We greatly appreciate your time and stay with us. We are so happy that you enjoyed your stay and that you got to experience the aloha spirit our staff here holds for each of our guests. It is our pleasure to accommodate you and we hope that you will visit us again soon. Take care and stay safe!

10/10 Excellent

Robert, Bethesda

Liked: Cleanliness, staff & service
The staff were very welcoming during a difficult time in Maui. Kihei is open and ready for visitors, but it was largely deserted. There is no better time to visit this part of Hawaii.
Stayed 1 night in Sep 2023
Response from Luseane Moa General Manager on Sep 12, 2023
Thank you so much for your kind review. Yes Maui is Open and we appreciate your stay with us as well as your time to send us feedback. We really appreciate you and we hope that you will visit us again soon. Take care and stay safe!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Grateful for a place to stay after escaping the Lahaina fires
Stayed 1 night in Aug 2023
Response from Luseane Moa General Manager on Aug 24, 2023
Thank you so much for sharing your experiences with us. We are happy that we were able to house you during such devastation. We are happy you made it safe. Thank you for your feedback and we hope to accommodate you on your next visit to Maui.Take care and stay safe

6/10 Okay

Chris

Traveled with partner
Liked: Staff & service
Na
Stayed 2 nights in Aug 2023
Response from Luseane Moa General Manager on Sep 12, 2023
Thank you so much for taking the time out to send us a review. We appreciate your time and stay, we hope that you will visit us again.Take care and stay safe!

10/10 Excellent

Carlos

Stayed 1 night in Aug 2023
Response from Luseane Moa General Manager on Aug 29, 2023
Thank you so much for your 5 star review. We really appreciate your time and stay with us. We hope to have the pleasure of accommodating you again on your next trip to Maui. Take care and stay safe!

10/10 Excellent

Ross, Fountain Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Luseane Moa General Manager on Aug 9, 2023
Thank you so much for the perfect review, we really appreciate your time and stay with us. We hope that you visit us again real soon.

10/10 Excellent

Ross, Fountain Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking area is too narrow, requiring cars to drive within a foot or so of unit doors when driving to and from parking spaces. That’s the only problem we found.
Stayed 1 night in Jul 2023
Response from Luseane Moa General Manager on Aug 9, 2023
Thank you so much for sharing your experiences with us. We really appreciate your feedback and stay with us. We hope that you will visit us again soon. Take care and stay safe.

10/10 Excellent

Aneesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay at. The rooms were little old, yet nice and clean!
Stayed 1 night in Jul 2023
Response from Luseane Moa General Manager on Aug 2, 2023
Thank you so much for sharing your experiences with us. We really appreciate your time and stay as well as your perfect scoring. We are happy you enjoyed your time and I am sure your next visit you will see updated changes which were excited about. Thank you for your time and we do hope you visit us again soon.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Curb appear for the property is not great and confusing where to check in from the main street
Stayed 1 night in Jul 2023
Response from Luseane Moa General Manager on Jul 17, 2023
Thank you so much for sharing your experiences with us. We appreciate your feedback as well as your stay with us. We hope that you enjoyed Maui and that we will have the pleasure to serve you again.

10/10 Excellent

Richelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Luseane Moa General Manager on Jul 2, 2023
Thank you so much for sharing your feedback. We greatly appreciate your perfect scoring for reasons like this motivates us to continue offering great service to our guests. Thank you and we hope you visit us again.Take care stay safe.