I am writing to express my deep dissatisfaction with the recent experience I had at your establishment. On March 23, 2024, I was charged a smoking fee of $150 on my bill, despite being a non-smoker and adhering strictly to your hotel’s non-smoking policy.
Upon discovering this charge, I immediately contacted your front desk to rectify the situation. However, the staff was unhelpful and insisted that the fee was valid, despite my protests and assurances of my non-smoking status. This lack of understanding and cooperation from your staff only exacerbated my frustration and disappointment.
I must emphasize that I did not engage in any smoking activities during my stay at your hotel. Therefore, I find it unjust and unacceptable to be charged for a violation I did not commit. It is evident that this fee was applied erroneously or fraudulently, and I demand a full refund of the amount charged.
Furthermore, I am deeply concerned about the integrity of your billing practices and the potential for other guests to be similarly unjustly charged.
I urge you to investigate this matter thoroughly and take immediate action to refund the smoking fee charged to my account. Additionally, I expect assurances that steps will be taken to prevent such incidents from occurring in the future and to improve the training and responsiveness of your staff in handling guest complaints.