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Reviews of NH Collection Roma Giustiniano

4 out of 5
NH Collection Roma Giustiniano
Via Virgilio 1 E/F/G, Rome, RM

Reviews

8.8

Excellent

Rating 10 - Excellent. 534 out of 1000 reviews" "
Rating 8 - Good. 358 out of 1000 reviews" "
Rating 6 - Okay. 66 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Maria, Mecca

Traveled with group
Liked: Cleanliness, staff & service, amenities
NH Collection never disappoints. Enjoyed our stay. They are renovating and that didn’t affect our experience.
Stayed 7 nights in Mar 2024
Response from Martina Calderone, Guest Relations Manager. on Apr 15, 2024
Dear Maria,thank you so much for sharing the evaluation of your recent stay at our NH Collection Giustiniano.We are deighted to know you have definitely enjoyed your stay at our Hotel!We hope we will welcome you back soon again!

10/10 Excellent

Antoinette Sinatra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and Michele gave us free early check-in because our room was available. We arrived at approximately 9:30 from the airport. Room had a nice size bedroom and a nice size living room with a desk if you happened to want to work in the room. Ammenities included shower soaps, shampoos, conditioners, lotions and hair dryer, so you don't have to pack those things if you are staying here. There was even a toothbrush and paste. They order you a cab anytime you need one and it arrives in 4 minutes or less. There are restaurants and stores a block away. It us a 5 minute walk to Castel Sant'Angelo and a 10 minute walk to the Vatican. Very safe area and there is a small grocery store basically next door. A great place to stay with a very comfortable bed. Enjoy!
Stayed 8 nights in Mar 2024
Response from Martina Calderone, Guest Relations Manager. on Apr 8, 2024
Dear Anoinette,thank you for such a great comment!We are so glade to know you have totally enjoyed your stay at our property.Our Team is always at our Guests' disposal in order to make your stay Extraordinary!We really hope we will welcome you back soon!

10/10 Excellent

Carlos Alejandro, san jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was an excellent stay. Location is great and there is a small market right at the corner as well as a couple of restaurants that stay open late. Staff was great and very friendly. The front desk person that checked us in noticed that it was my girlfriend’s birthday and sent up a cake with a handwritten birthday card from the general manager. We included the breakfast option and overall it was worth it. Plenty of breads, pastries, cereal, cold cuts, cheese, eggs, bacon and sausage. Also coffee/espresso machines and fresh juices. Walkable to almost everything. Pantheon was about a 20 minute walk, castle st Angelo was a 12-15 min walk, Vatican Museums was about a 12-15 min walk, Colosseum was about a 40-45 min walk, Spanish steps and Trevi Fountain was about a 25 min walk. All in all major sites/attractions are walkable. Area is safe and quiet. Takes about 35-50 min (depending on time of day) to get to/from airport. Rooms are spacious and close to American standards (seems like room size and bed size is generally small in Europe). I would recommend and stay again at this hotel in the future.
Stayed 6 nights in Mar 2024
Response from Martina Calderone, Guest Relations Manager. on Apr 8, 2024
Dear Carlos,thank you for sharing your recent stay at our NH Collection Giustiniano.We are so happy to know you have totally enjoyed your stay!We will certainly share your kind feedback with the whole Team!We hope we will welcome you back again soon!

8/10 Good

andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located close to the Vatican super walkable We couldn’t check in early we have to wait until 3 pm The staff is super nice and helpful Breakfast buffet was great The reseption was under construction so super loud but not from the rooms We had a great time
Stayed 7 nights in Mar 2024
Response from Martina Calderone, Guest Relations Manager. on Apr 8, 2024
Dear Andrea,thank you so much for sharing your recent stay at our NH Collection Giustiniano.We are delighted to know you have enjoyed our central location, as well as the treatment received from our Team who daily strives its best in order to guarantee you an Extraordinary stay!We are sorry for the inconvenience you may have lived regarding the refurbishment, we are not almost ready to show our new common areas.We really hope we would have a new chance to welcome you back again in the near future.

10/10 Excellent

Peter, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast $28 per person but nothing to eat !
Stayed 2 nights in Feb 2024

8/10 Good

POLIXENI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service and clean rooms
Stayed 4 nights in Feb 2024
Response from Martina Calderone, Guest Relations Manager. on Feb 27, 2024
Dear Polixeni,thank you so much for your comment!We are extremely happy to know you have enjoyed your stay !We really hope we weill welcome you back soon!

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not have wifi access for 24 hours.
Stayed 3 nights in Feb 2024
Response from Martina Calderone, Guest Relations Manager. on Feb 19, 2024
Dear Diane,thank you for spending part of your precious time sharing your evaluation about your recent stay at our NH Collection Giustiniano.We are deeply sorry about the inconvenience lived during your stay with our Wi-fi, unfortunately, we have suffered some technical issues, not caused form the Hotel itself.We hope you can accept our warmest apologize.

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
I’m only staying at NH collections from now on! Had a great experience !
Stayed 4 nights in Feb 2024
Response from Martina Calderone, Guest Relations Manager. on Feb 19, 2024
Dear Katelyn,thank you for your kind and positive feedback about your recent stay at our NH Collection Giustiniano.Nothing could let us feel more proud that reading, and feeling, our Guests' happiness!We hope we will welcome you back soon again!

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. We walk to everywhere from there. The neighborhood was our favorite. Neat facilities and friendly staff. Btw, walk means walkable not close, is around 5 km to center Rome and 1 km to Vatican but it's worth it!
Stayed 2 nights in Jan 2024
Response from Martina Calderone, Guest Relations Manager. on Feb 19, 2024
Dear Juan,thank you for your kind and positive feedback about your recent stay at our NH Collection Giustiniano.Nothing could let us feel more proud that reading, and feeling, our Guests' happiness!We hope we will welcome you back soon again!

8/10 Good

Paul Octavian

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

JORGE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best option for Rome.
Stayed 3 nights in Jan 2024
Response from Martina Calderone, Guest Relations Manager. on Jan 19, 2024
Dear Jorge,thank you so much for your positive evaluation!We really hope we will welcome you back soon again!

10/10 Excellent

María I

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and big rooms. Staff were very helpful. Good location!
Stayed 2 nights in Jan 2024
Response from Martina Calderone, Guest Relations Manager. on Jan 15, 2024
Dear Maria,thank you so much for your kind and positive evaluation about your recent stay at our NH Collection Giustiniano.We are so proud to know you have definitiely enjoyed your stay at our Hotel and we cannot wait to welcome you back soon again!

2/10 Terrible

Angui

Stayed 6 nights in Dec 2023

10/10 Excellent

Hwa J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friedly staffs, beautiful hotel, and delicious breakfast. Walking distance to Batican. I'll stay here again
Stayed 6 nights in Dec 2023
Response from Martina Calderone, Guest Relations Manager. on Jan 9, 2024
Dear Hwa,firstly, we would like to thank you for choosing NH Collection Giustiniano for your stay in Rome.We are so happy to know you have definitely enjoyed your Experience at our Hotel! Thank you so much for your kind words about our Team: we daily do our best in order to guarantee you an Extraordinary stay, we are happy to know we have achieved our goal! We really hope we will welcome you back again soon!

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

8/10 Good

Debojyoti

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and amazing service! Alessandro checked us in and was warm and inviting. His restaurant recommendations were excellent!
Stayed 2 nights in Dec 2023
Response from Martina Calderone, Guest Relations Manager. on Dec 22, 2023
Dear Rochelle,what a great pleasure to know you have spent an excellent stay at our NH Collection Giustiniano.Thank you for your kind words for the treatment received from our Reception Team, especially from Alessandro, we will definitely share your kind words with him!We really hope we will welcome you back soon again!

10/10 Excellent

avital

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great and the surrounding area was very walkable. Great location to avoid the congestion of other parts of Rome. Hotel was clean and the room was spacious.
Stayed 4 nights in Oct 2023
Response from Martina Calderone, Guest Relations Manager. on Dec 22, 2023
Dear Avital,thank you so much for your positive evaluation of your recent stay at our NH Collection Giustiniano.We are really proud to know you have enjoyed your stay at our Hotel and we really hope we will welcome you back soon!

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

ELEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and location
Response from Martina Calderone, Guest Relations Manager. on Nov 29, 2023
Dear Elen,thank you for sharing your recent stay at our NH Collection Giustiniano.We are so happy to know you have definitely enjoyed your stay at our Hotel!We hope we will welcome you back soon!

6/10 Okay

Donald

Stayed 2 nights in Nov 2023

8/10 Good

Sigmund

Stayed 4 nights in Nov 2023

10/10 Excellent

Michael, New fairfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular view of St Peter’s Basiica from my balcony. Very clean and up to date rooms.
Stayed 2 nights in Nov 2023
Response from Martina Calderone, Guest Relations Manager. on Nov 15, 2023
Dear Michael,thank you so much for sharing your positive feedback with us!Nothing could let us feel more proud than reading, and feeling, your complete happiness!We really hope we will welcome you back soon again!

10/10 Excellent

Conin, Surrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Michelle (front desk) was very nice, pleasant and helpful. A great asset to the hotel.
Stayed 3 nights in Nov 2023
Response from Martina Calderone, Guest Relations Manager. on Nov 9, 2023
Dear Conin,thank you so much for sharing your kind evalution with us!We hope we will welcome you back soon again!

8/10 Good

Raul

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Martina Calderone, Guest Relations Manager. on Nov 9, 2023
Dear Raul,thank you so much for your kind and positive evaluation about your recent stay at our NH Collection Giustiniano.We hope we will welcome you back soon!

8/10 Good

Manoj

Stayed 4 nights in Oct 2023

10/10 Excellent

Jade

Stayed 1 night in Oct 2023

10/10 Excellent

bart

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location - near Vatican city and hub for hop on and hop off busses, yet away from the crowd (quiet)
Stayed 4 nights in Oct 2023
Response from Martina Calderone, Guest Relations Manager. on Oct 30, 2023
Dear Bart,thank you for sharing your kind comment about your recent stay at our NH Collection Giustiniano.We are so happy to know you have enjoyed it!We hope we will welcome you back soon again!

10/10 Excellent

Mikhail

Liked: Cleanliness, amenities
Very good
Response from Martina Calderone, Guest Relations Manager. on Oct 9, 2023
Dear Mikhail,thank you so much for your kind and positive evaluation about your recent stay at our NH Collection Giustiniano.We hope we will welcome you back soon!

6/10 Okay

April, Henderson

Stayed 4 nights in Sep 2023

6/10 Okay

SANDY

Stayed 1 night in Sep 2023

10/10 Excellent

Pina

Stayed 1 night in Sep 2023

10/10 Excellent

Maxim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near the center of Rome. Walking distance to Vatican museums, Colloseum is also not far away. Great breakfast selection, friendly staff. Parking is limited and can be tricky to find a spot, but the parking facility itself is underground and is fairly secure.
Stayed 1 night in Aug 2023
Response from Martina Calderone, Guest Relations Manager. on Sep 29, 2023
Dear Maximthank you so much for sharing your kind comment with us!We really hope we will welcome you back soon again!

2/10 Terrible

Jenn

Disliked: Cleanliness, staff & service, property conditions & facilities
Wanted to check out the moment we entered the room. Toilet squeaks soo loud even if I use a finger to press it down, bed is super old and uncomfortable (woke up with pain all over), hair dryer needs replacing (it was completely peeling), luggage holder is broken, phone is broken, USB plugs are broken, etc. So many things are broken, it makes me question their cleanliness as well.
Stayed 3 nights in Sep 2023
Response from Martina Calderone, Guest Relations Manager. on Sep 29, 2023
Dear Jenn,thank you for sharing your recent stay at our NH Collection Giustiniano.We are deeply sorry to read your stay has not met your expectations.During your stay we have done our best in order to assist you and help you with your requests and needs, including avoiding the penalty you should have paid since you have decided to leave the Hotel before the original check out day.We will take care of your words: your comments are, for us, the daily source of improvement.We remain at your complete disposal,

10/10 Excellent

Masoumeh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything about the hotel
Stayed 4 nights in Sep 2023
Response from Martina Calderone, Guest Relations Manager. on Sep 18, 2023
Dear Masoumeh,thank you so much for your lovely comment about your recent stay at our NH Collection Giustiniano!We really hope we will welcome you back soon again,

10/10 Excellent

Judit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel I would definitely stay here again
Stayed 3 nights in Sep 2023
Response from Martina Calderone, Guest Relations Manager. on Sep 18, 2023
Dear Taylor,thank you so much for sharing with us your recent stay at our NH Collection Giustiniano.We are extremely glad to know you have definitely enjoyed your stay with us and you would chose us again!We hope we will welcome you back soon!

8/10 Good

Adarsh, Brooklyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is excellent. It is convenient for all of Rome Touristy things. The staff were good. They were very busy and hence had less time to attend to each guest. Though they tried very hard. The rooms were excellent size. Stayed in Junior Suites. We stayed for 11 days. Bed was comfortable. I think the hotel management needs to look into how they are providing amenities like tea and coffee in the room. Had to ask for them multiple times as they were not refilled every day. In fact we were told that they may not have black tea so can only give us fruity packs. That is not tea. A four star hotel is a luxury hotel and at that price one does expect to get a tea bag every morning without having to ask for it over and over again everyday. Especially considering we were there for 11 days and booked in 2 junior suites. All in all I would recommend the hotel but wish they would upgrade housekeeping to make it truly a four star hotel.
Stayed 4 nights in Sep 2023
Response from Martina Calderone, Guest Relations Manager. on Sep 11, 2023
Dear Adarsh,thank you for sharing with us the feedback of your recent stay at our NH Collection Giustiniano.We have carefully read your comment and we are deeply sorry to have caused you any kind of inconvenience.We will surely share your feedback with our Hotel Team, especially with the Housekeeping Staff.Our Guests' comment are the greatest source of growth.We really hope we will have a new chance to welcome you back,

8/10 Good

Adarsh, Brooklyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still staying at the property. Will update review. Had multiple bookings. The hotel staff is really busy but courteous. Housekeeping needed reminders most days for coffee and milk pods and tea replacement but was supplied on calling. Hated to disturb them since they are busy but had no options.
Stayed 4 nights in Aug 2023
Response from Martina Calderone, Guest Relations Manager. on Sep 11, 2023
Dear Adarsh,thank you for sharing with us the feedback of your recent stay at our NH Collection Giustiniano.We have carefully read your comment and we are deeply sorry to have caused you any kind of inconvenience.We will surely share your feedback with our Hotel Team, especially with the Housekeeping Staff.Our Guests' comment are the greatest source of growth.We really hope we will have a new chance to welcome you back,

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed top floor in a suite at the back of the property, extremely quiet location with lots of restaurant and shopping options within a 10 minute walk.
Stayed 3 nights in Aug 2023
Response from Martina Calderone, Guest Relations Manager. on Sep 13, 2023
Dear Todd,thank you so much for sharing your Experience at our NH Collection Giustiniano.We are so glad to know you have really enjoyed your stay!We hope we will welcome you back soon!

8/10 Good

ADRIENNE, Los Angeles

Traveled with family
Liked: Cleanliness
Hotel was good with the exception of no ice machine for guests. Also I didn't like the fact that the hotel did not provide me an itemized receipt for the stay, stating that I had to contact Expedia because I booked through their site. I've never been told that by any other hotel.
Stayed 1 night in Aug 2023
Response from Martina Calderone, Guest Relations Manager. on Sep 13, 2023
Dear Adrienne,thank you so much for sharing your experience at our NH Collection Giustiniano.We have carefully read your comment, and we really thank you for your feedback.The Hotel does not provide ice machine, but the Hotel Team can provide it to you on request.The room rate you have chosen was a prepaid rate, since it has been issued through an agency, the Hotel cannot provide a direct receipt to the Guest, but it has to been requested to the agency directly.We remain at your complete disposal for any information you may need,

6/10 Okay

Thomas, Philadelphia

Traveled with family
Liked: Amenities, property conditions & facilities
I paid extra for a 'terrace.' Mine had not even a chair and was completely fenced in. Some in front and of course on the pictures had chairs and an open terrace but mine was not as shown.
Stayed 2 nights in Aug 2023
Response from Martina Calderone, Guest Relations Manager. on Sep 13, 2023
Dear Thomas,thank you for spending part of your precious time sharing your recent stay at our NH Collection Giustiniano.We are so sorry you did not like the room we have assigned you.We remain at your complete4 disposal if you wish to contact me directly.

6/10 Okay

ALICIA, Pineville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Nadeen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t think twice, book it!
Wonderful service from the moment you walk through the doors! Friendly staff, clean rooms, and most importantly they have AC! The ladies at reception were fabulous!
Stayed 1 night in Aug 2023
Response from Martina Calderone, Guest Relations Manager. on Sep 13, 2023
Dear Nadeen,thank you so much for sharing with us your lovely comment!We would be so happy to welcome you back!

6/10 Okay

ALICIA, Pineville

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Africa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Terrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, from Roberta at the front desk, and Rogelio a cleaner, Roberto at the bar and Annabella that serviced our room, the workout facility was perfect for what we needed and we had an excellent experience!
Stayed 2 nights in Aug 2023

2/10 Terrible

Pamella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a horrible experience Everything was dirty, cleaning service nonexistent.
Stayed 2 nights in Aug 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023