We have stayed at NH Collection Hotels in may countries over the years and found them to be our go-to choice. However, we had a couple disappointing stays on our recent trip to Brussels & Madrid related primarily to cleanliness. As to Madrid the Hotel is is a great location. Breakfast was very nice. The Hotel is is need new carpet and furnishings. The carpet was simply dirty & worn out throughout the areas we saw. Furnishings in the Bar area were becoming threadbare. NH Collection is no doubt entertaining updating at least those items so as to meet, what we have experienced in the past, there very high standards. The staff in both locations did the best they could do with the challenges that met them. The items we observed, despite their best efforts, were beyond their control. The responsibilities, of course, reside with Ownership and/or management. Covid time has contributed to the many challenges that Hotels have to contend with.