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Reviews of NH Collection Paseo del Prado

5 out of 5
NH Collection Paseo del Prado
Plaza Canovas del Castillo, 4, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 553 out of 986 reviews" "
Rating 8 - Good. 304 out of 986 reviews" "
Rating 6 - Okay. 85 out of 986 reviews" "
Rating 4 - Poor. 27 out of 986 reviews" "
Rating 2 - Terrible. 17 out of 986 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location for visiting galleries and a short walk into the main shopping areas. Staff were very helpful and attentive. The room facilities were excellent and maintained daily to a high standard.
Stayed 4 nights in Mar 2024

10/10 Excellent

Daniel, Brentford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! Lovely staff and perfect location.
Stayed 4 nights in Mar 2024
Response from Lucía - Guest Relations on Mar 27, 2024
Dear Daniel, Thank you so much for this wonderful review. We are very glad to hear that you enjoyed your time here and liked the staff and location. Your words will be a great source of motivation for the entire team. It will be a pleasure for us to welcome you again in the near future.

4/10 Poor

PATRICK

Traveled with partner
Liked: Cleanliness
After having asked for the “free” wine several times eventually a HALF bottle of local red (retail value €2.50) was delivered to the room - very VIP….
Stayed 2 nights in Feb 2024
Response from Laura Barbero - Guest Relations Manager on Feb 19, 2024
Dear Patrick,We are sorry about your perception of the perk. Please know that all the amenities are delivered after 8PM as the front desk informed you. We hope that despite this, you were able to enjoy your stay in Madrid.The entire team is at your disposal for any additional information you may need.Kind regards,

10/10 Excellent

Ewelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Yasmin Mancuso- Guest Relations Department on Feb 25, 2024
Dear Mrs. Kurasiak,Thank you for taking the time to share your experience at the NH Collection Paseo del Prado with the rest of the Expedia users. Our main intention as a hotel and as a team, is for our guests to have a wonderful time.See you next time, best regards.

10/10 Excellent

Daniel, West Linn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across from El Prado Museum and other beautiful sites and shopping and dining. Great location. Friendly, helpful and professional staff. I’d stay there again!
Stayed 2 nights in Dec 2023
Response from Laura Barbero - Guest Relations Manager on Feb 14, 2024
Dear Daniel, all the team of NH Collection Paseo del Prado works hard everyday in order to achieve our main goal: exceed our guest expectations. We are pleased to know that in your case we were able to do it. We hope to become your home in Madrid and welcome you back very soon.

10/10 Excellent

Kimberly Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo traveler, I felt safe and very comfortable at the hotel and in the surrounding neighborhood. The staff was wonderful and the room spotless with amenities restocked daily. The location was incredible, the Prado was across the street and most other major sites were a 15-20 minute walk. I look forward to staying here again! Highly recommend this hotel.
Stayed 4 nights in Jan 2024
Response from Laura Barbero - Guest Relations Manager on Feb 14, 2024
Dear Kimberly Jay, firstly I want you to know that we all are very happy to receive your great comment about our Hotel, thank you for sharing your experience. We highly value your opinion in our process of continuous improvement. The complete NH Paseo del Prado team hope to see you soon! Best regards

10/10 Excellent

Howard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel; however, the rooms are very warm and the room we stayed in could not be moderated. The bathroom was very narrow which presented some problems since my husband is 6'3" and the toilet was immediately behind the door.
Stayed 3 nights in Jan 2024
Response from Laura Barbero - Guest Relations Manager on Feb 5, 2024
Greetings from Madrid! Your compliments of the NH Collection Paseo del Prado are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Kind regards,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a simple word to describe it…excellent…
Stayed 4 nights in Jan 2024
Response from Laura Barbero - Guest Relations Manager on Feb 5, 2024
Dear Jose, greetings from NH Collection Paseo del Prado! It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again! Best regards,

10/10 Excellent

Carol Ann

Stayed 3 nights in Jan 2024
Response from Laura Barbero - Guest Relations Manager on Jan 15, 2024
Dear Carol Ann, it is fantastic to read that you have enjoyed your first stay in NH Collection Paseo del Prado, thank you for sharing your experiencesr. Comments such as yours are our inspiration! The entire Hotel team look forward to hearing from you soon. Best regards.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel
This 5-star hotel occupies a stunning Neo-Baroque building overlooking the Prado Museum. It boasts stylish rooms, a rooftop terrace with breathtaking city views, a tapas restaurant, and a spa.
Stayed 1 night in Dec 2023
Response from Paolo Barbé-Guest Relations on Dec 20, 2023
Dear Andres,On behalf of the entire hotel team, I want to thank you for sharing your comments regarding your recent experience at NH Collection Paseo del Prado.It is always encouraging to hear positive feedback and contributing to deliver a great guest experience.I will certainly share your feedback with the hotel team who will be encouraged by your positive scores.I am pleased to read that you enjoyed your overall experience in our hotel appreciating our location in downtown Madrid next to the main art museums such as the Prado, Reina Sofia and Thyssen.We hope to have the opportunity to welcome you back very soon, in the meantime myself and the entire team remain at full disposal.Sincerely,Paolo BarbéGuest RelationsNH Collection Paseo del Prado

6/10 Okay

Silvana

Stayed 2 nights in Dec 2023
Response from Paolo Barbé-Guest Relations on Dec 14, 2023
Estimada Sra. Silvana,muchas gracias por su tiempo al compartir su experiencia con nosotros y el resto de viajeros. Quedamos a su entera disposicion para cualquier asistencia adicional que pueda necesitar.Esperamos poder volver a darle la bienvenida muy pronto. Un cordial saludo,Paolo BarbéGuest RelationsNH Collection Paseo del Prado

10/10 Excellent

Enrique

Stayed 1 night in Nov 2023
Response from Paolo Barbé-Guest Relations on Dec 20, 2023
Estimado Enrique, ¡saludos desde el NH Collection Paseo del Prado! En primer lugar, me gustaría agradecerle el valioso tiempo que ha dedicado a transmitirnos su opinión sobre su experiencia con nosotros a través de Expedia. Es un placer saber que disfrutó de su estancia, nos alegra saber que ha percibido la calidad que ofrecemos en nuestro hotel a lo largo de su visita.Un cordial saludo,Paolo BarbéGuest RelationsNH Collection Paseo del Prado

10/10 Excellent

Pablo D

Stayed 4 nights in Nov 2023
Response from Laura Barbero - Guest Relations Manager on Nov 18, 2023
Estimado Pablo D, Muchas gracias por su tiempo al compartir su experiencia con nosotros y el resto de viajeros. Quedamos a su entera disposicion para cualquier asistencia adicional que pueda necesitar. Esperamos poder volver a darle la bienvenida muy pronto. Un cordial saludo,

8/10 Good

Qiang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, <5 minutes from Prado and thyssen-bornemisza museum. Great breakfast with lots of choices, lots of restaurants nearby, friendly and helpful staffs. The only thing that we didn't expect is that our Superior Room, Courtyard View is quite small.
Stayed 6 nights in Nov 2023
Response from Paolo Barbé-Guest Relations on Nov 16, 2023
Dear Quiang,On behalf of the entire hotel team, I want to thank you for sharing your comments regarding your recent experience at NH Collection Paseo del Prado.It is always encouraging to hear positive feedback and contributing to deliver a great guest experience.I am delighted to read that you enjoyed our location since we are located in downtown Madrid in the neighborhood called "Barrio de las Letras" where there are the main art museums such as Prado, Reina Sofia and Thyssen and many restaurants.I will certainly share your feedback with the hotel team who will be encouraged by your positive scores.For your next stay, I would suggest to book a Premium Prado View Room for a stunning view over the Neptune Fountain.We hope to have the opportunity to welcome you back very soon, in the meantime myself and the entire team remain at full disposal.Sincerely,Paolo BarbéGuest RelationsNH Collection Paseo del Prado

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Paolo Barbe-Guest Relations on Nov 12, 2023
Estimado huésped, ¡saludos desde el NH Collection Paseo del Prado! En primer lugar, me gustaría agradecerle el valioso tiempo que ha dedicado a transmitirnos su opinión sobre su experiencia con nosotros a través de Expedia. Es un placer saber que disfrutó de su estancia, nos alegra saber que ha percibido la calidad que ofrecemos en nuestro hotel, tanto en el personal como en los diferentes servicios. Un cordial saludo,Paolo BarbeGuest RelationsNH Collection Paseo del Prado

10/10 Excellent

Annette

Stayed 4 nights in Oct 2023
Response from Paolo Barbe-Guest Relations on Oct 31, 2023
Dear Annette, On behalf of the entire hotel team, I want to thank you for sharing your comments regarding your recent experience at NH Collection Paseo del Prado.I am delighted to read that your stay was up to expectations rating it with the top score!It is always encouraging to hear positive feedback and contributing to deliver a great guest experience.I will certainly share your feedback with the hotel team who will be encouraged by your positive scores.We hope to have the opportunity to welcome you back very soon, in the meantime myself and the entire team remain at full disposal.Sincerely,Paolo BarbeGuest Relations NH Collection Paseo del Prado

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed are wonderful and breakfast Excellent staff
Stayed 2 nights in Oct 2023
Response from Angeles Bardedios - Guest Relations on Oct 24, 2023
Dear Ms. Patricia, thank you for your lovely comments about your experience in the NH Collection Paseo del Prado. We are very happy to hear that you enjoyed your stay. Your comments are a great help to encourage our team to improve our service. We really hope to seeing you soon! Best regards, Angeles Bardedios - Guest Relations

8/10 Good

ALIE

Liked: Cleanliness, staff & service, property conditions & facilities
Great locations and nice and clean
Place was clean and quiet and service was great. We requested a double bed but received two twin beds. Beds weren’t that comfortable for a 5 star hotel, but we would likely stay here again
Stayed 1 night in Oct 2023
Response from Paolo Barbe-Guest Relations on Oct 23, 2023
Dear Alie, On behalf of the entire NH Collection Paseo del Prado Team, we wish to thank you for sharing your feedback on your recent stay with us.We are delighted to learn that your experience was up to your expectations, especially the attentive service delivered by our Team, as we constantly strive to create memorable moments for our valued guests and location since we are in downtown Madrid in the neighborhood called "Barrio de las Letras" where famous writers such as Cervantes and Lope de Vega used to live.Regarding the bed type, I inform you that it is subject to daily room availability and I apologize if during this occasion we couldn't assign a room with a queen size bed.We duly noted every aspect that will enhance your future stays, and we are truly looking forward to welcoming you back in the future.Best RegardsPaolo BarbeGuest RelationsNH Collection Paseo del Prado

10/10 Excellent

janice

Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel near the Prado museum and easy walking distance to all other attractions, highly attentive staff, friendly and cheerful
Stayed 4 nights in Oct 2023
Response from Laura Barbero - Guest Relations Manager on Oct 21, 2023
Dear Janice, Thank you so much for your kind words! We really appreciate that you shared your experience at NH Collection Paseo del Prado, and look forward welcoming you really soon.Kind regards,

10/10 Excellent

Margaret

Stayed 2 nights in Oct 2023
Response from Paolo Barbe-Guest Relations on Nov 5, 2023
Dear Margaret, On behalf of the entire hotel team, I want to thank you for sharing your comments regarding your recent experience at NH Collection Paseo del Prado.It is always encouraging to hear positive feedback and contributing to deliver a great guest experience.I will certainly share your feedback with the hotel team who will be encouraged by your positive scores.We hope to have the opportunity to welcome you back very soon, in the meantime myself and the entire team remain at full disposal.Sincerely,Paolo BarbeGuest Relations NH Collection Paseo del Prado

10/10 Excellent

Armando

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Paolo Barbe-Guest Relations on Oct 13, 2023
Estimado Armando, ¡saludos desde el NH Collection Paseo del Prado!En primer lugar, me gustaría agradecerle el valioso tiempo que ha dedicado a transmitirnos su opinión sobre su experiencia con nosotros a través de Expedia. Es un placer saber que disfrutó de su estancia, nos alegra saber que ha percibido la calidad que ofrecemos en nuestro hotel, tanto en el personal como en los diferentes servicios.Un cordial saludo,Paolo BarbeGuest RelationsNH Collection Paseo del Prado

10/10 Excellent

Xavier

*
Stayed 2 nights in Sep 2023
Response from Laura Barbero - Guest Relations Manager on Oct 5, 2023
Estimado Xavier, muchas gracias por tomarse unos minutos para evaluar su experiencia en nuestro hotel. Nos alegra enormemente que su estancia haya sido positiva. Esperamos volver a recibirle pronto. Un saludo,

2/10 Terrible

Raul

Stayed 3 nights in Sep 2023
Response from Paolo Barbe-Guest Relations on Oct 5, 2023
Dear Raul,Thank you for sharing your comments regarding your recent stay at NH Collection Paseo del Prado.I am disappointed to hear that your experience did not meet your expectations and please accept our apologies for any inconvenience caused. We assure you that as soon as you pointed out the discomfort you were suffering within your stay, we promptly assisted you in showing different rooms and making a room change to a new room that was more suitable to our needs.Please rest assured that I have shared your feedback with the team, as we always look for opportunities to improve. Nevertheless, we hope to have the opportunity to welcome you back to our property for a vastly improved experience. Sincerely,Paolo BarbeGuest RelationsNH Collection Paseo del Prado

6/10 Okay

doug

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have stayed at NH Collection Hotels in may countries over the years and found them to be our go-to choice. However, we had a couple disappointing stays on our recent trip to Brussels & Madrid related primarily to cleanliness. As to Madrid the Hotel is is a great location. Breakfast was very nice. The Hotel is is need new carpet and furnishings. The carpet was simply dirty & worn out throughout the areas we saw. Furnishings in the Bar area were becoming threadbare. NH Collection is no doubt entertaining updating at least those items so as to meet, what we have experienced in the past, there very high standards. The staff in both locations did the best they could do with the challenges that met them. The items we observed, despite their best efforts, were beyond their control. The responsibilities, of course, reside with Ownership and/or management. Covid time has contributed to the many challenges that Hotels have to contend with.
Response from Paolo Barbe-Guest Relations on Sep 30, 2023
Dear Doug,Thank you for sharing your comments regarding your recent experience at NH Collection Paseo del Prado.I am pleased that, overall, you’ve had an enjoyable stay, but disappointed that certain aspects did not entirely meet your expectations. I am delighted to read that the staff was up to expectations and assisted you throughout your stay and you also enjoyed our buffet breakfast with a wide variety of food to choose from.Please rest assured that I have shared your feedback with the team, as we always look for opportunities to improve. I'm glad to inform you that we will start soon a refurbishment in the rooms and bathrooms to enhance guests experience and we look forward welcoming you in a near future to live an even more memorable stay!Sincerely,Paolo BarbeGuest Relations

10/10 Excellent

Eva, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in great area. Rooms were small, but tasteful. The bathroom could have been laid out better, but a very minor issue.
Stayed 5 nights in Sep 2023
Response from Paolo Barbe-Guest Relations on Sep 30, 2023
Dear Eva,Thank you for staying with us at the NH Collection Paseo del Prado and also for taking the time to review your recent visit. The scores you have provided in the various areas are very important to us, as it helps us to monitor and further improve the level of our products and services offered to you. We are glad to read that you enjoyed our overall experience in our venue, especially our location since we are in downtown Madrid in the "Barrio de las Letras".Regarding the room size, I would suggest you to book a Junior Suite or a Suite for your next visit to have more space and experience an even more memorable stay.Once again, thank you for staying with us. I do hope that you will allow us the opportunity to welcome you back in the future.In the meantime, if there is anything else I can assist with, please do not hesitate to contact me directly.Sincerely,Paolo Barbe Guest RelationsNH Collection Paseo del Prado

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great!!
great location and friendly personel
Stayed 3 nights in Sep 2023
Response from Paolo Barbe-Guest Relations on Sep 30, 2023
Dear Hilda, On behalf of the entire NH Collection Paseo del Prado Team, we wish to thank you for sharing your feedback on your recent stay with us..We are delighted to learn that your experience was up to your expectations, especially the attentive service delivered by our Team, as we constantly strive to create memorable moments for our valued guests.We are pleased that you enjoyed our location since we are in downtown Madrid in the "Barrio de las Letras".We are truly looking forward to welcoming you back in the future.Kind Regards,Paolo BarbeGuest Relations

6/10 Okay

Anthony

Stayed 2 nights in Sep 2023
Response from Paolo Barbe-Guest Relations on Sep 30, 2023
Dear Anthony,Thank you for sharing your comments regarding your recent experience at NH Collection Paseo del Prado.I am pleased that, overall, you’ve had an enjoyable stay, but disappointed that certain aspects did not entirely meet your expectations. It would be really helpful if you could share further information on the aspect that did not meet your expectations to further improve our service.We truly hope to have the opportunity to welcome you back very soon.Sincerely,Paolo BarbeGuest RelationsNH Collection Paseo del Prado

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this hotel to everyone. Great location, Great staff.
Stayed 3 nights in Aug 2023
Response from Yasmin Mancuso- Guest Relations Department on Sep 19, 2023
Dear Mr. Andrade,all the team of NH Collection Paseo del Prado works hard everyday in order to achieve our main goal: exceed our guest expectations. We are pleased to know that in your case we were able to do it. We hope to become your home in Madrid and welcome you back very soon.

10/10 Excellent

Orpha Joann

Liked: Cleanliness, staff & service, property conditions & facilities
Close to museums…breakfast buffet is amazing!
Stayed 5 nights in Sep 2023
Response from Yasmin Mancuso- Guest Relations Department on Sep 19, 2023
Dear Mrs. Poupore, it is a true pleasure to read that you have chosen our hotel for your last stay in Madrid and I would like to thank you for taking the time to point out our location and breakfast in Expedia.com. At the NH Collection Paseo del Prado it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this. We all look forward to welcome you in a near future.

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. I didn't take advantage of all the amenities. The tea room looked like an interesting way to spend some time but also very expensive.
Stayed 2 nights in Sep 2023
Response from Yasmin Mancuso- Guest Relations Department on Sep 23, 2023
Dear Mrs. Briscoe,thank you for your lovely comments about your experience in the NH Collection Paseo del Prado. We are very happy to hear that you enjoyed your stay. Your comments are a great help to encourage our team to improve our service. We really hope to seeing you soon! Best regards,

8/10 Good

Luis

Stayed 2 nights in Aug 2023
Response from Paolo Barbe-Guest Relations on Oct 5, 2023
Dear Luis,On behalf of the entire hotel team, I want to thank you for sharing your comments regarding your recent experience at NH Collection Paseo del Prado.It is always encouraging to hear positive feedback and contributing to deliver a great guest experience.I will certainly share your feedback with the hotel team who will be encouraged by your positive scores.We hope to have the opportunity to welcome you back very soon, in the meantime myself and the entire team remain at full disposal.Sincerely,Paolo BarbeGuest RelationsNH Collection Paseo del Prado

6/10 Okay

Carlos, San Ramon

Traveled with family and small children
Liked: Staff & service
Good location, good food and friendly staff
Stayed 1 night in Sep 2023
Response from Yasmin Mancuso- Guest Relations Department on Sep 17, 2023
Dear Mr. Molina, greetings from NH Collection Paseo del Prado! It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again! Best regards,

8/10 Good

David, Miami

Liked: Cleanliness, amenities, property conditions & facilities
Convenient place to stay if you are visiting Madrid. It is a short distance from the major museums.
Stayed 2 nights in Sep 2023
Response from Yasmin Mancuso- Guest Relations Department on Sep 17, 2023
Dear Mrs. Blanco Lizama, first of all thank you so much for this review. We are glad you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. It means so much to our team to hear a review like yours. The complete NH Collection Paseo del Prado team hope to see you soon! Best regards,

10/10 Excellent

Louis

Stayed 3 nights in Sep 2023
Response from Yasmin Mancuso- Guest Relations Department on Sep 17, 2023
Dear Mr. Turner,Greetings from Madrid! Your compliments of the NH Collection Paseo del Prado are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Kind regards,

10/10 Excellent

WILLIAM JOHN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent chain
Stayed 2 nights in Aug 2023
Response from Laura Barbero - Guest Relations Manager on Sep 2, 2023
Dear William, first of all let me thank you for taking the time in let us know about your recent stay with us. We work every day in order to make our clients feel at home, and we are glad to know that you pointed out the service of our team as one of the highlights of your visit. We would be honored to become your home in Madrid. We are looking forward to welcome you back very soon. Best regards,

2/10 Terrible

Robert

Stayed 2 nights in Aug 2023
Response from Yasmin Mancuso- Guest Relations Department on Sep 19, 2023
Dear Robert, thank you very much for taking a moment of your valuable time to express your opinion about our Hotel during your recent stay. We highly value your opinion in our process of continuous improvement. The complete NH Collection Paseo del Prado team hope to see you soon! Best regards,

4/10 Poor

Nelida

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel was great, staff awesome, location, amenities, all good. The only problem was that I was bit by bed bugs, the hotel needs to fix this.
Stayed 1 night in Aug 2023
Response from Laura Barbero - Guest Relations Manager on Sep 8, 2023
Dear Nelida, We appreciate that you shared your experience at NH Collection Paseo del Prado, and specially mentioned the staff of the hotel. Please know that after checking with housekeeping, we did not find anything related with bed bugs at any room. We take this issue very seriously, and I can guarantee that our Hotel is totally disinfected. The entire team remains at your complete disposal.Kind regards,

10/10 Excellent

Dana

Stayed 2 nights in Aug 2023
Response from Yasmin Mancuso- Guest Relations Department on Sep 17, 2023
Estimada Sra. Hasbini,muchas gracias por compartir su experiencia en el Hotel NH Collection Paseo del Prado. Para nosotros la mejor recompensa es saber que nuestros clientes se llevan un buen recuerdo de Madrid y de nuestro Hotel, un cordial saludo.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Yasmin Mancuso- Guest Relations Department on Sep 17, 2023
Dear Mr. Morrisey,Greetings from Madrid! Your compliments of the NH Collection Paseo del Prado are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Kind regards,

10/10 Excellent

Jessica

Stayed 3 nights in Aug 2023
Response from Yasmin Mancuso- Guest Relations Department on Sep 17, 2023
Estimada Sra. Suarez Bustamante, es un placer recibir valoraciones como la suya, que nos estimulan a superarnos cada día. Muchas gracias por compartir su impresión sobre nuestro Hotel, esperamos poder tenerle entre nosotros muy pronto, un cordial saludo.

10/10 Excellent

Francisco, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 3 nights in Jul 2023
Response from Yasmin Mancuso- Guest Relations Department on Jul 29, 2023
Dear Mr. Riveros Lujan, all the team of NH Collection Paseo del Prado works hard everyday in order to achieve our main goal: exceed our guest expectations. We are pleased to know that in your case we were able to do it. We hope to become your home in Madrid and welcome you back very soon.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
That’s
Stayed 3 nights in Jul 2023
Response from Yasmin Mancuso- Guest Relations Department on Jul 29, 2023
Dear Mr. Dotres, thank you for your valoration about your experience in the NH Collection Paseo del Prado. We are very happy to hear that you enjoyed your stay. We really hope to seeing you soon! Best regards,

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023
Response from Yasmin Mancuso- Guest Relations Department on Aug 3, 2023
Dear Mrs. Poterbin, all the team of NH Collection Paseo del Prado works hard everyday in order to achieve our main goal: exceed our guest expectations. We are pleased to know that in your case we were able to do it. We hope to become your home in Madrid and welcome you back very soon.

10/10 Excellent

GABRIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención excepcional!
Stayed 4 nights in Jul 2023
Response from Yasmin Mancuso- Guest Relations Department on Jul 18, 2023
Estimado Sr. Gabriel, en nombre de todo el equipo que integra el NH Collection Paseo del Prado le doy las gracias por su devolución acerca de su estancia con nosotros. Nos reconforta conocer que ha disfrutado su estancia al leer los detalles que comenta, son de gran relevancia para continuar trabajando con entusiasmo y dedicación. Esperamos volver a tenerle pronto nuevamente!!Afectuosos saludos,

10/10 Excellent

Pedro, Miami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, close to everything, great staff
Stayed 2 nights in Jul 2023
Response from Yasmin Mancuso- Guest Relations Department on Jul 11, 2023
Dear Pedro, thank you for your lovely comments about your experience in the NH Collection Paseo del Prado. We are very happy to hear that you enjoyed your stay. Your comments are a great help to encourage our team to improve our service. We really hope to seeing you soon! Best regards,

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we liked our experience at this hotel, everytime we go to Madrid we like to stay in the paseo del prado area. The hotel is very nice, excellent breakfast and the staff is very friendly and helpful. Nothing bad to say about the hotel.
Stayed 5 nights in Jul 2023
Response from Yasmin Mancuso- Guest Relations Department on Jul 11, 2023
Dear Pablo,first of all let me thank you for taking the time in let us know your opinion about your recent stay with us. We are more than happy to know that you had a pleasant stay. You can be sure that we shared your kind word with the whole team and we will continue working in order to reach our guest expectations. We are looking forward to welcome you back very soon. Best regards,

10/10 Excellent

Jeal Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in town. Very conveniently located across the street from the Prado, Thyssen-Bornemisza collection etc.
Stayed 3 nights in Jun 2023
Response from Yasmin Mancuso- Guest Relations Department on Jul 11, 2023
Dear Mr. Patrice, thank you for your lovely comments about your experience in the NH Collection Paseo del Prado. We are very happy to hear that you enjoyed your stay. Your comments are a great help to encourage our team to improve our service. We really hope to seeing you soon! Best regards,

10/10 Excellent

Liliana, Miami

Stayed 2 nights in Jun 2023
Response from Yasmin Mancuso- Guest Relations Department on Jul 29, 2023
Estimada Sra. Ortíz,Muchas gracias por habernos escogido para alojarse en Madrid. Nos alegra enormemente saber que disfrutó de su estancia. Éste es sin duda el mejor síntoma del trabajo bien hecho y nos motiva para seguir esforzándonos con nuestra mejor sonrisa. Quedamos a su disposición para todo lo que pueda necesitar hasta su próxima visita. Un cordial saludo,

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the view and size of my room, the superior and super friendliness of entire staff front desk breakfast crew and super helpful customer service help. Great room bar drinks collection. Wonderful team in the entrance. The little touches like how the waiter uses tongs to set the table napkins. The beautiful toilet and shower layout, had everything i needed to shower. I will return to this place again longer stay for sure, no complaints.Great price for my stay for 6 days. only missing was no swimming pool? considering the heat of Madrid
Stayed 6 nights in Jun 2023
Response from Laura Barbero - Guest Relations Manager on Jul 5, 2023
Dear David, first of all let me thank you for taking the time in let us know your opinion about your recent stay with us. We are more than happy to know that you had a pleasant stay. You can be sure that we shared your kind word with the whole team and we will continue working in order to reach our guest expectations. We are looking forward to welcome you back very soon. Best regards,

10/10 Excellent

Henrietta

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised that I chose such a central and historical hotel in the heart of Madrid near museums, churches, restaurants, and access to transportation. The hotel staff went out of their way to make me feel special. I definitely want to stay at this hotel again and enjoy more of the Madrid night life and art culture when I’m in Spain again. Until soon ❤️🇪🇸
Stayed 2 nights in Jun 2023
Response from Yasmin Mancuso- Guest Relations Department on Jun 27, 2023
Dear Henrietta, first of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are glad you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. It means so much to our team to hear a review like yours. The complete NH Collection Paseo del Prado team hope to see you soon! Best regards,